FYI: Loomis Warranty 2024
RoLo reply :
Many seem to be under the false impression that G.Loomis offers a no questions asked
replacement warranty. While that may have been the case when Loomis was autonomous,
it certainly isn't the case today.
About two weeks ago, I was cranking in a hooked bass, and because it was just a runt,
I admit to ripping it briskly over the pads. Much to my surprise, the rod suddenly
snapped in two, but not at the slender tip, but closer to the butt.
I wound up hand-lining the little tyke to the boat.
We shipped the rod to Loomis and I finally got a call today from "Shimano America".
I was informed that the rod would not be replaced because they found a hit mark
about 14 above the butt section. Ironically, I inspected the break before shipping the rod,
and seen no evidence of impact under a 5x toolmaker's eye-loop.
I asked to speak with the inspector, but to no avail.
After getting nowhere fast, I informed the caller that the loss was really not mine,
because that will be the last Loomis rod I shall ever purchase.
Right before I hung up, my wife asked for the phone.
She asked kindly if Loomis would at least reimburse us for shipping coststhe answer was NO.
Roger
Paul Roberts reply :
Ouch, Roger.
bigfruits reply :
the no questions asked warranty is 50 dollars i believe. they actually ship the rod to you first and you return the broken rod in the tube provided.
were you looking for a free replacement or did they deny you this service?
http://www.gloomis.com/publish/content/gloomis/en/g__loomis_homepage/customerservice/warrantyinformation/xpeditorinformation.html
Grey Wolf reply :
There's people on here that just probably fainted after reading your horror story.
backpain... reply :
Give Kistler a try. I was given an 08' LTA flipping stick for my birthday in Oct, and never registered because it was my first Kistler. On my third outing with the rod I tried to pop a hung jig off of a limb and the tip literally fell of as if it had been cut.
My frst response from Kistler was not to my likeing but when I pressed the issue a little they honored their warranty. I paid $50 for the replacement (a 2010 LTA) shipping included. I recently got an email from them expressing their sorrow that I had a problem with one of their products with an offer for 50% an 2010 LTA of my choice for my troubles. Not at all a bad experience.
Just remember to register the rod once you buy it on their website, that is why I initially had the response I wasn't too fond of.
Bucket reply :
Wow, that is surprising. There was a time that all I ever built was Loomis rods and sent several back and they were all replaced without question. I haven't had to send one back lately though.
JigMe reply :
G-loomis would charge a fee if it is due to neglect, accident or wear and tear.
RoLo reply :
QuoteG-loomis would charge a fee if it is due to neglect, accident or wear and tear.
However, rod failure was not due to neglect, wear or tear, and was not an accident.
Incidentally, you don't speak with Loomis anymore, the caller ID was "Shimano America".
Roger
Skunked in DR reply :
I find this slightly ironic given Shimano's well publicized "over the counter" replacement policy.
JigMe reply :
QuoteQuoteG-loomis would charge a fee if it is due to neglect, accident or wear and tear.However, rod failure was not due to neglect, wear or tear, and was not an accident.
Incidentally, you don't speak with Loomis anymore, the caller ID was "Shimano America".
Roger
Yeah, ouchie...loomis's rod is not cheap, I would probably fainted if I was you...
Paul Roberts reply :
QuoteGive Kistler a try. I was given an 08' LTA flipping stick for my birthday in Oct, and never registered because it was my first Kistler. On my third outing with the rod I tried to pop a hung jig off of a limb and the tip literally fell of as if it had been cut.My frst response from Kistler was not to my likeing but when I pressed the issue a little they honored their warranty. I paid $50 for the replacement (a 2010 LTA) shipping included. I recently got an email from them expressing their sorrow that I had a problem with one of their products with an offer for 50% an 2010 LTA of my choice for my troubles. Not at all a bad experience.
Just remember to register the rod once you buy it on their website, that is why I initially had the response I wasn't too fond of.
Wow. Darn-it, so far I can't break my LTA! ;D
Alpster reply :
Roger,
They still advertise their "expediter" warranty service on their website. You have to send them $50 to cover the cost of shipping both ways. I have done this several times without trouble. If it's worth the 1/2 C-note, I think it will work. Good luck.
Ronnie
Bronzefly reply :
I haven't tried to use either the "limited lifetime warranty" or the "xpeditor service" both offered on Loomis rods since the transition of the customer service from Woodland to Irvine. I have used both services over the years prior to the transition and I have been extremely happy with the outcomes each time.
Even if they denied your "warranty" claim for whatever reason, your rod would still be subject to their $50 replacement "xpeditior service." It seems like you would have been offered that as an option since they didn't cover it under the "warranty."
Lucky Craft Man reply :
I am sorry to hear about your encounter, which seem to be all the more common today (in all aspects of business). These companies seem to think that there is no money in customer service (even when many business models show that this isn't true). I was afraid encounters like this would become more common when Shimano bought the company. I have nothing against Shimano, but they are a huge company and sometimes that "personal feel" can be lost. Fortunately, I have never broken a G Loomis rod yet, but if I do, I would just use the Xpeditor service (even if I think it was manufacturer defect), because I, like you, would get very upset if I was accused of misuse (I treat these rods like they are my kids). I just hope the Xpeditor service in not discontinued.
Bantam1 reply :
The people at GLoomis still inspect the rods sent in for warranty claims. They determine if the rod failure was due to warranty or not. A list is sent to us with all of the warranty claims that have been denied. We then call the customers to let them know.
The people up there have been building and inspecting rods for a long time. They made the decision that the rod failed from prior damage to the blank. Unfortunately we have no say in this matter as trained personnel inspect the rods for damage.
The Shimano warranty is different from the Loomis warranty. This may change in the future but for right now they are different. We can deny warranties on rods and have done so. It all depends on what happened.
The Xpeditor service is not a warranty. It is a service where the rod is replaced for a $50 fee no matter how the rod was broken. Unfortunately it is not offered when a rod is denied warranty replacement/repair. Unfortunately there is nothing I can really do to help you out because this is the policy. You might want to call us at 877-577-0600 and explain the situation and ask for the Xpeditor program. You might be allowed to take advantage of it but I cannot guarantee it.
Lucky Craft Man reply :
QuoteThe Xpeditor service is not a warranty. It is a service where the rod is replaced for a $50 fee no matter how the rod was broken. Unfortunately it is not offered when a rod is denied warranty replacement/repair.
Bantam1,
You have always been very helpful and I hope I don't offend you with this comment, but that may be the dumbest policy ever. I guess the "ask no questions" in the Xpeditor Service is literal and once you ask a question, you can no longer use the service.
dodgeguy reply :
sounds like they are sick of replacing rods all the time.most rods that break are because of the user.in these hard financial times companies can ill afford to pay for things that really aren't their fault.they should lower their prices if they are going to get rid of the xpiditor service.
Skunked in DR reply :
QuoteQuoteThe Xpeditor service is not a warranty. It is a service where the rod is replaced for a $50 fee no matter how the rod was broken. Unfortunately it is not offered when a rod is denied warranty replacement/repair.Bantam1,
You have always been very helpful and I hope I don't offend you with this comment, but that may be the dumbest policy ever. I guess the "ask no questions" in the Xpeditor Service is literal and once you ask a question, you can no longer use the service.
This strongly suggests that everyone should use the xpeditor service. So why not just say Loomis will replace any broken or defective rod for $50 and get rid of the warranty.
SWMIBASSER reply :
Quote.they should lower their prices if they are going to get rid of the xpiditor service.
+1 billion...But it doesn't sound like they have.
SWMIBASSER reply :
Quote.they should lower their prices if they are going to get rid of the xpiditor service.
+1 billion...But it doesn't sound like they have.
jamarkwe reply :
QuoteQuoteThe Xpeditor service is not a warranty. It is a service where the rod is replaced for a $50 fee no matter how the rod was broken. Unfortunately it is not offered when a rod is denied warranty replacement/repair.Bantam1,
You have always been very helpful and I hope I don't offend you with this comment, but that may be the dumbest policy ever. I guess the "ask no questions" in the Xpeditor Service is literal and once you ask a question, you can no longer use the service.
It does not speak of this in the warranty?
If this is the case, I will not buy any shimano or loomis rods as I was planning too.
Bronzefly reply :
QuoteQuoteThe Xpeditor service is not a warranty. It is a service where the rod is replaced for a $50 fee no matter how the rod was broken. Unfortunately it is not offered when a rod is denied warranty replacement/repair.If this is the case, I will not buy any shimano or loomis rods as I was planning too.
First off, this has nothing to do with Shimano rods. All of the models from the Clarus on up to the Cumaras already have a no questions asked replacement warranty. Why would this have any impact on whether you bought a Shimano rod or not?
I was unaware of the policy regarding the denial of xpeditior if a warranty claim was also denied. This seems pretty strange, but they didn't ask my opinion on the matter. All I know is that I've been honest with Loomis and they've been honest with me. I've had a few break due to a "defect" and some due to a bonehead move on my part. Each time they handled the situation properly.
Good luck with this one and I hope it turns out well for you.
steezy reply :
I've broken 2 GLX's, 1 was my fault and 1 was probably a defect, it snapped near the top grip.
Both times I just paid the $50 for a no questions asked replacement.
FYI, if you break a steez, you can take it to any BPS and get it replaced over the counter, FREE.
jamarkwe reply :
QuoteQuoteQuoteThe Xpeditor service is not a warranty. It is a service where the rod is replaced for a $50 fee no matter how the rod was broken. Unfortunately it is not offered when a rod is denied warranty replacement/repair.If this is the case, I will not buy any shimano or loomis rods as I was planning too.
First off, this has nothing to do with Shimano rods. All of the models from the Clarus on up to the Cumaras already have a no questions asked replacement warranty. Why would this have any impact on whether you bought a Shimano rod or not?
It doesn't take much to drive me away from a company...
I would not want to put myself in this type of situation...
There are alot of Great rod company's to choose from... 
senile1 reply :
As one of the members of this forum whose posts command a great deal of trust from me, I find your situation very intriguing, Roger. Are you still trying to work with them, or are you at the end of your proverbial rope?
5bass reply :
So, in the future....instead of sending in a broken rod and gambling on whether or not they deem it defective, we should just pay the $50 for the Xpeditor service from the get-go? Is that what's being said here?
Bronzefly reply :
QuoteQuoteQuoteQuoteThe Xpeditor service is not a warranty. It is a service where the rod is replaced for a $50 fee no matter how the rod was broken. Unfortunately it is not offered when a rod is denied warranty replacement/repair.If this is the case, I will not buy any shimano or loomis rods as I was planning too.
First off, this has nothing to do with Shimano rods. All of the models from the Clarus on up to the Cumaras already have a no questions asked replacement warranty. Why would this have any impact on whether you bought a Shimano rod or not?
It doesn't take much to drive me away from a company...
I would not want to put myself in this type of situation...
There are alot of Great rod company's to choose from...
That has been made abundantly clear... ;D
flechero reply :
Quote.they should lower their prices if they are going to get rid of the xpiditor service.
fyi- They didn't raise the prices when the xpediter program was started.
b.Lee reply :
QuoteSo, in the future....instead of sending in a broken rod and gambling on whether or not they deem it defective, we should just pay the $50 for the Xpeditor service from the get-go? Is that what's being said here?
Loomis (Shimano) should offer replacement rods at Authorized dealers.
Yea and why not just pay 50 bucks. Better than 300
Bronzefly reply :
QuoteSo, in the future....instead of sending in a broken rod and gambling on whether or not they deem it defective, we should just pay the $50 for the Xpeditor service from the get-go? Is that what's being said here?
That appears to be the "safe" bet, but we're talking about at most a $25 difference either way! Follow me here...
"Warranty" - send in a check for $20, pay the shipping of your broken rod back to them for inspection. Costs you between $7 and $10 to ship back the rod, even cut in half. You're up to $27 to $30 already. Wait the couple to few weeks it takes for them to inspect and warranty the rod, then have it shipped back to you (which they pay for.)
"xpeditor" - $50 and they immediately send out a brand new rod to you with a pre-paid return shipping label to return your broken rod.
The difference between the two is $20 to $25 at max. It almost seems to me like they would rather just have everyone to the xpeditor to save themselves the time and hassle of inspecting the rods.
Like I said, I've used both and been happy with it... just another way to look at the situation.
fathom reply :
can't speak to the warranty...have never had to use it.
that said, the neighbor's cat made a splitgrip out of my favorite mbr782 one night recently...gnawed the cork clean off.
there may have been some alcohol involved here...on my part, not the cat's.
called loomis and, since i was the one who left the rod out on the back porch that night, asked for the expeditor sevice...the lady at loomis sent me a brand new rod anyway, even after i explained to her what happened.
i don't think she liked cats, either.
Lucky Craft Man reply :
It appears to me that the Xpeditor service is the only way to go, which is still one of the best services going. I just fear that if that service goes away, what are all the faithful G Loomis Customers left with? The same treatment RoLo received? I am a big supporter of G Loomis and love their product. I just hope G Loomis supports their customer base like they (and RoLo) have supported them.
Hooked_On_Bass reply :
I have used the Xpeditor service once in the past for an issue that was no fault of theirs and there was no hassle from G Loomis at all. A new rod was sent; all I had to do was cut out the model number of the broken one and mail it to them.
b.Lee reply :
Yea why not go with it expediter service. they send you a new rod first, and they pay for shipping and the tube to send it back. Seems like less hassle to me. I would even pay 65 dollars to do it 2-day.
NOVA Angler reply :
Maybe I'm misisng something here...
After they deny the warranty service, do they ship the broken rod back to you? Couldn't you then send it back through the xpeditor service? Is the complaint that you have to pay to ship it twice?
RoLo reply :
Based on my phone conversation with Shimano America,
Bantam gave it to you straight (albeit a bitter pill).
I can't blame Shimano, because after all, it was Loomis who was taken prisoner not Shimano.
LUCKY CRAFT MAN wrote:
QuoteI have nothing against Shimano, but they are a huge company and sometimes that "personal feel" can be lost.
I believe that's the reality of the situation.
SENILE1 asked
QuoteAre you still trying to work with them, or are you at the end of your proverbial rope?
It would be the latter Ed, because my proverbial rope is not very long
Hey, maybe I'll join you with a new Powell
Based on their handling of this situation, and I happen to know that there was NO impact,
I have lost my taste for Loomis and am not in any mood to play their Xpeditor game.
That would only prolong our relationship, which is something I'd prefer to end.
MARKWE1 said:
QuoteIt doesn't take much to drive me away from a company...I would not want to put myself in this type of situation...
There are alot of Great rod company's to choose from...
You got it buddy...those are my sentiments precisely.
Oddly enough, the price of Loomis rods did come down for me,
all the way down to zero.
Hey, I'm not a sore sport, but after throwing hundreds if not thousands of dollars at Loomis,
you'd think they'd have the common decency to at least defray the cost of shipping.
Roger
Bantam1 reply :
This is the Loomis policy that I typed up. We did not change anything when we took over sales and service for them. I am just relaying the message. You have a choice when you decide on what action to take. You can send the rod in for warranty or you can use the Xpeditor. This is from the GLoomis website:
G.Loomis Limited Lifetime Warranty
G.Loomis rods, custom rod blanks and Syncrotech fly reels are covered by a limited warranty against defects in workmanship and materials for the lifetime of the original owner. GL pushpoles, Venture (Adventure) fly reels, Premier Rods (PMR) and GL fly rod outfits are covered against defects in workmanship and materials for a period of one year from the date of purchase. G.Loomis clothing, hats, bags and accessories are covered against defects in workmanship and materials for a period of 30 days from the date of purchase. Sales receipt or proof of purchase required.
Before returning your damaged product for evaluation, please call (877)577-0600 to register your return claim with us. Then, ship the damaged rod, reel, or accessory item in a disposable container, prepaid and insured, along with a completed copy of our Warranty Return Form. If you are a G.Loomis Pro Shop, please use our new Pro Shop Warranty Return Form when returning product for warranty evaluation.
Send directly to:
G.Loomis, Inc.
Warranty Service
1359 Down River Drive
Woodland, WA 98674
Should damage occur due to defect, G.Loomis will, at the company's discretion, either repair or replace the product at no charge. Damages occurring due to neglect, accident or normal wear and tear will, at the company's discretion, be repaired or replaced for a specific fee. A full estimate will be provided for your approval before any repair work is initiated.
Should we decide to replace the damaged product, but no longer offer that model, we will replace it with what we determine to be the closest comparable model from our current product line.
In no event shall G.Loomis, Inc. be held liable for incidental or consequential damages due to breach of this warranty or other warranties implied by law.
Some states do not allow limitation on how long an implied warranty lasts nor do they allow for exclusion of incidental or consequential damages; therefore, the above stipulated limitation and/or exclusion may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
http://www.gloomis.com/publish/content/gloomis/en/g__loomis_homepage/customerservice/warrantyinformation/g_loomis_limited_lifetime.html
Here are the details for the Xpeditor program:
http://www.gloomis.com/publish/content/gloomis/en/g__loomis_homepage/customerservice/warrantyinformation/xpeditorinformation.html
If the rod broke due to a failure in components or manufacturing damage then it will be addressed and replaced. The person that inspected the rod stated there was prior damage to the blank resulting in the failure. I have to stand by that decision since that is the persons job to determine these things. If the person decided the rod failed under conditions defined by the warranty then the rod would have been replaced.
I know the customer looked at the rod. He may have not seen the damage. The person at GLoomis looking at the rod is qualified to do so. They know what legitimate rod failures look like. Their eyes are trained and yours or mine may not be. Please do not take this the wrong way as I am not trying to insult you in any way, just stating the truth.
When it comes to warranty rod replacements Loomis has found in that past 20+ years that 1% or less of damaged or broken rods are a result of manufacturer defects. Also when warranty rods are inspected if there is any doubt in the cause they will just replace the rod. In this case they determined there was damage resulting in the rod failure.
I am sorry you are disappointed but GLoomis determined your rod failure was not warranty related.
Lucky Craft Man reply :
QuoteHey, I'm not a sore sport, but after throwing hundreds if not thousands of dollars at Loomis,
you'd think they'd have the common decency to at least defray the cost of shipping.
Roger
They should take a little off the multi-thousands I spent on their rods (30+) and send to you for shipping.
PS Are you going to be selling your other G Loomis rods anytime soon? I'll be sure to look for them in the Flea Market Section.
Lucky Craft Man reply :
QuoteThis is the Loomis policy that I typed up. We did not change anything when we took over sales and service for them. I am just relaying the message. You have a choice when you decide on what action to take. You can send the rod in for warranty or you can use the Xpeditor. This is from the GLoomis website:G.Loomis Limited Lifetime Warranty
G.Loomis rods, custom rod blanks and Syncrotech fly reels are covered by a limited warranty against defects in workmanship and materials for the lifetime of the original owner. GL pushpoles, Venture (Adventure) fly reels, Premier Rods (PMR) and GL fly rod outfits are covered against defects in workmanship and materials for a period of one year from the date of purchase. G.Loomis clothing, hats, bags and accessories are covered against defects in workmanship and materials for a period of 30 days from the date of purchase. Sales receipt or proof of purchase required.
Before returning your damaged product for evaluation, please call (877)577-0600 to register your return claim with us. Then, ship the damaged rod, reel, or accessory item in a disposable container, prepaid and insured, along with a completed copy of our Warranty Return Form. If you are a G.Loomis Pro Shop, please use our new Pro Shop Warranty Return Form when returning product for warranty evaluation.
Send directly to:
G.Loomis, Inc.
Warranty Service
1359 Down River Drive
Woodland, WA 98674
Should damage occur due to defect, G.Loomis will, at the company's discretion, either repair or replace the product at no charge. Damages occurring due to neglect, accident or normal wear and tear will, at the company's discretion, be repaired or replaced for a specific fee. A full estimate will be provided for your approval before any repair work is initiated.
Should we decide to replace the damaged product, but no longer offer that model, we will replace it with what we determine to be the closest comparable model from our current product line.
In no event shall G.Loomis, Inc. be held liable for incidental or consequential damages due to breach of this warranty or other warranties implied by law.
Some states do not allow limitation on how long an implied warranty lasts nor do they allow for exclusion of incidental or consequential damages; therefore, the above stipulated limitation and/or exclusion may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
http://www.gloomis.com/publish/content/gloomis/en/g__loomis_homepage/customerservice/warrantyinformation/g_loomis_limited_lifetime.html
Here are the details for the Xpeditor program:
http://www.gloomis.com/publish/content/gloomis/en/g__loomis_homepage/customerservice/warrantyinformation/xpeditorinformation.html
If the rod broke due to a failure in components or manufacturing damage then it will be addressed and replaced. The person that inspected the rod stated there was prior damage to the blank resulting in the failure. I have to stand by that decision since that is the persons job to determine these things. If the person decided the rod failed under conditions defined by the warranty then the rod would have been replaced.
I know the customer looked at the rod. He may have not seen the damage. The person at GLoomis looking at the rod is qualified to do so. They know what legitimate rod failures look like. Their eyes are trained and yours or mine may not be. Please do not take this the wrong way as I am not trying to insult you in any way, just stating the truth.
When it comes to warranty rod replacements Loomis has found in that past 20+ years that 1% or less of damaged or broken rods are a result of manufacturer defects. Also when warranty rods are inspected if there is any doubt in the cause they will just replace the rod. In this case they determined there was damage resulting in the rod failure.
I am sorry you are disappointed but GLoomis determined your rod failure was not warranty related.
The only question I have is where is it stated that after the rod is subject to a warranty claim, it is no longer eligible for the Xpeditor Service?
jamarkwe reply :
This is really bothering me.... I can't believe Shimano(whom I have heard High praises about their CS)is doing this to a customer, and making up their own rules as they go it seems. >
It is indeed a false impression of a "no questions asked xpeditor service". Shimano is asking the question "Have you attempted to have this rod replaced under warranty?"
Best of luck to you Rolo
roadwarrior reply :
QuoteIt appears to me that the Xpeditor service is the only way to go, which is still one of the best services going. I just fear that if that service goes away, what are all the faithful G Loomis Customers left with? The same treatment RoLo received? I am a big supporter of G Loomis and love their product. I just hope G Loomis supports their customer base like they (and RoLo) have supported them.
Hmm...
I am appalled.
:-X
SWMIBASSER reply :
Makes it easier to look at other brands...That Rogue with recoils went from 2nd choice to first.
JigMe reply :
[quote
The only question I have is where is it stated that after the rod is subject to a warranty claim, it is no longer eligible for the Xpeditor Service?
RoLo reply :
It's funny, but I would feel a whole lot better if I had slammed the car-door on that rod.
Here's the irony, it's just not in me to bother about warranties, and I rarely bother to read them.
Generally I'll just trash anything that malfunctions regardless of the fault.
Only because this rod snapped-in-two without any provocation, I actually took the time
to pack it up and pay for shipping to get the replacement I deserved (first time ever for me).
BANTAM wrote
QuoteI know the customer looked at the rod. He may have not seen the damage.The person at GLoomis looking at the rod is qualified to do so.
They know what legitimate rod failures look like. Their eyes are trained and yours or mine
may not be.
If you could only know just how ridiculous that statement looks to me.
I was the head tool-and-die maker at Kleiner Metal Specialties for 20 years.
I single-handedly tooled-up and maintained four OO Nilson multi-slide machines
used for tube fabrication (blanking, forming, piercing, swaging, etc.).
I worked in tenths of a thousandth of an inch for more than 30 years.
Anyone at Shimano with that kind of hands-on experience would be highly overqualified.
Here's the bottom-line, the blank was NOT impacted (I'll bet it is now).
Roger
NOVA Angler reply :
Sorry to hear they treated you that way Roger. I'll definetly think twice before making my next rod purchase. The customer service everyone raves about is what always put Loomis above the rest for me. Let's hope this an exception and not the rule. Nothing bothers me more than someone who questions my integrity. I can't imagine buying products from a company who makes a habbit out of it. There are too many other quality rod companies out there competing for our buisness to put up with that.
NewAngler reply :
SHEEEESH.
This is the first cub par transaction I've ever heard from Loomis. If I had the money to buy one, I wouldn't anymore! Sorry for your troubles, Roger.
repper reply :
i feel extremely lucky...about 2 months ago i used the expeditor service and got a brand new 844 glx for 50 dollars. i wont say how it broke, but i got a new glx. this post is making me hesitant to get another glx however.
flechero reply :
Roger,
Its sucks that this happened, period. I am however a little suspect of the story... since you are the first person I have ever heard of that Loomis denied use of the expediter service. And the only one I have heard displeased with the Loomis customer service in many years. (outside of general shimano bashing)
but your statements about being more qualified than the Loomis staff to evaluate a warranty on a graphite rod, is off base. A career in machining and metal work (regardless of tolerances or equipment operated) qualifies you as an expert in metal work only. Your last post comes off as pretty arrogant and demeaning, at best.
As for the impact... I often wonder how people can account for every moment a rod has been in their possession... do you have a camera in the rodbox to see it bouncing around against all the other rods and stuff? Has it never once fallen over when leaned? Never dropped it while trying to land a fish boatside? Never had a missed hookset fly back and hit it? Never "sort of" stepped on it on the deck? The possibilities are endless and few people ever consider beyond what they have actually "done" or remember doing to them. If that rod was truly defective, it would have broken almost immediately.
I'm sure my post will anger you but I think if someone talked down to you about your abilities as a tool & die maker, you would be pretty insulted.
Hooked_On_Bass reply :
Good points flechero.
b.Lee reply :
I think this thread needs to be closed. Nothing good comes from bashing each others comments. It is like anything and everything, its the bad service or product that gets known, not the 100's or 1000's of good service or products. You cannot pass judgment on something because you got screwed. What about the other people who had a great experience, you cannot discount that. Every company and person has different experience, you can't expect perfect service or product from everything.
Like yourself, you never made a mistake in your 30 years as a machinist? If so, I really find that hard to believe.
All in all, you can do a millions things good, but it only takes one to make someone bitter. Now I know we all have been there and said "Hey what about the millions things I did good, why you bashing on me cause I messed up once" No one is perfect, neither is a company.
Let's get on with life... it really isn't that big of a deal.
NOVA Angler reply :
Quotesince you are the first person I have ever heard of that Loomis denied use of the expediter service.
It seems we still haven't received clarification on this point. I assume they are sending the broken rod back to him and making him use the Xpeditor service the way everyone else uses it. Am I wrong? If they completely hose him because they don't think it's a legit warranty repair, that's just wrong.
I do believe RoLo is confused by the no questions asked warranty. If I recall correctly, the no questions asked pertains to the Xpeditor service. Either way, he should have a new rod for $50 and since he already paid to ship it there, they should give him a break on that price IMO.
Deep Cranker reply :
Wow just read all 4 pages of this thread and half of it is about bashing Shimano.I realize they own G Loomis but come own. I own 2 Crucials and the local tackle store I got them from is known as a "top shelf Shimano dealer" and they have a no questions asked over the counter exchange policy not bad for $150.00. Sorry to hear about your bad experience Roger. I think G Loomis is a realy good company and is just feeling the economic pinch like everyone else.For thier price range not sure how you could go wrong with a Crucial.I would like to have a G loomis or 2 but just wish they were in my price range.
RoLo reply :
QuoteRoger,Its sucks that this happened, period. I am however a little suspect of the story... since you are the first person I have ever heard of that Loomis denied use of the expediter service.
Where did I say I was denied the Xpediter service?
Read Bantam's post
QuoteAs for the impact... I often wonder how people can account for every moment a rod has been in their possession... do you have a camera in the rodbox to see it bouncing around against all the other rods and stuff? Has it never once fallen over when leaned? Never dropped it while trying to land a fish boatside? Never had a missed hookset fly back and hit it? Never "sort of" stepped on it on the deck? The possibilities are endless and few people ever consider beyond what they have actually "done" or remember doing to them. If that rod was truly defective, it would have broken almost immediately.I'm sure my post will anger you
Not at all...you're entitled to your opinion.
I see more cause for laughter than anger.
Roger
bigfruits reply :
is this a joke? what am i missing here?
inspector decided it wasnt a faulty blank so were gonna burn down shimano corporate?
(if they get rid of xpeditor im lighting the first torch)
tkite16 reply :
They have taken care of both problems I've ever had. I snapped my GLX jig rod in the boat hatch lid. I called and they told me about the $50 deal. Had my new rod very quickly
My other problem I crushed the end eye somehow. I called and she said since the rod wasn't broken shed just send me a replacement eye. She sent me 10 of them.
Think ill stick with them
Sam reply :
Shimano purchased G. Loomis.
You could take any broken Shimano rod to a local retail outlet and return it for a replacement rod.
I paid $20 last year and had my Loomis replaced with no questions asked.
Times, they are a changing. :'( :'( :'(
LAO162 reply :
I certainly understand Roger's frustration and may now view G Loomis more skeptically. Thanks for sharing your experience.
However, I also appreciate Bantam1's efforts to share information in an objective manner.
Leon
steezy reply :
I dont think its fair to trash Loomis over 1 rod issue, no companies policies are perfect.
I would not hesitate to spend up to $400 on another Loomis GLX. They are one of the best rods in the world, their warranty is excellent and until you own a GLX you will never understand its value.
BTW, Im with NOVA Angler on this one, has Loomis denied replacing the rod for $50 through the xpeditor service?
FYI, I do not endorse Shimano, I prefer Daiwa Steez.
bryand82487 reply :
It's still not clear to me whether or not they denied the Xpeditor service but if they did so have a friend send it back under the Xpeditor service when you get your rod back!
-nick- reply :
QuoteIt's still not clear to me whether or not they denied the Xpeditor service but if they did so have a friend send it back under the Xpeditor service when you get your rod back!
If they did deny it they have the serial number probably in the computers that he already sent it in to be covered by the warranty.
bryand82487 reply :
That makes since. I've never looked at mine close enough to realize they had a serial number on them.
-nick- reply :
QuoteThat makes since. I've never looked at mine close enough to realize they had a serial number on them.
Well I'm not completely sure I don't have any i was just assuming.
RoLo reply :
QuoteQuoteIt's still not clear to me whether or not they denied the Xpeditor service but if they did so have a friend send it back under the Xpeditor service when you get your rod back!If they did deny it they have the serial number probably in the computers that he already sent it in to be covered by the warranty.
QuoteQuoteIt's still not clear to me whether or not they denied the Xpeditor service but if they did so have a friend send it back under the Xpeditor service when you get your rod back!If they did deny it they have the serial number probably in the computers that he already sent it in to be covered by the warranty.
You got it Nick.
I was offered their Xpeditor service "before" I shipped the broken rod.
Since my claim was legitimate, and not the result of a mishap,
I seen no reason why I should give Loomis/Shimano another $50 for a rod already paid for.
My rod did not fail as a result of mishap or mistreatment, it failed in the line-of-duty.
It appears to me now, that very few anglers take the road that I took,
but jump for the Xpeditor game (I'm sure Shimano/Loomis prefers that).
Everyone knows that rod failure typically occurs early-on, but my gut tells me that Shimano
felt guarded in their decision to deny my replacement blank based solely on that premise.
As I stated earlier, I inspected the blank before I shipped it out, and nothing as simple
as a fibroid rupture is going to escape detection by a 5x eye-loop.
In other words, if the rod was fractured would I have denied the Xpedictor service?
Would I have paid for shipping?
Of course not, I would have jumped on the $50 offer, and Shimano/Loomis would be happy.
Again, they didn't even see fit to reimburse us for shipping cost.
Roger
Bronzefly reply :
QuoteIf they did deny it they have the serial number probably in the computers that he already sent it in to be covered by the warranty.
They don't have serial numbers.
It seems to me that the intent of this post by the OP was to vent frustration about being denied a warranty claim. It has resulted in undue skepticism in one of the companies that still cares about their customers. As others have stated, we don't hear very often about the thousands and thousands of positive experiences, but one negative gets out there and all hell breaks loose. I guess I'd be upset about it too, but I would have definitely handled it differently and would have a new rod either in hand or on its way by now. It should be more about getting a rod replaced and less about crying over spilled milk.
Either way, I've had "problems" with other rod companies out there and chosen to handle them privately and have made my choices based on their responses. If someone asks me privately about my thoughts on a company, I'll tell them. I suppose I could have publicly bashed several companies over the way they chose to handle situations, but I don't think that is very nice.
It seems like you should just get over it at this point - the employees there view and inspect rods for a living - show some respect. They determined your rod failed as a result of damage outside the parameters of your warranty. Take all the magnifiying glasses you like, and your years of experience and set that aside for a second. Think about how you would like it if someone came along and told you that you were incompetent at doing your job. That is essentially what you are telling the inspectors at G Loomis...
Alpster reply :
Roger's experience not withstanding and I happen to think very highly of Roger. I have shipped a lot of rods as a rod builder and I fish with a lot of Loomis rods & blanks. It generally costs from 20-25 dollars to ship a "quality" rod (well packaged and insured). From a purely practical point of view, the "expiditer" service is effectively a free replacement. The $50 covers shipping both ways. I have used it several times and it keeps me buying Loomis rods & blanks. JMHO
Ronnie
Grey Wolf reply :
QuoteQuoteIf they did deny it they have the serial number probably in the computers that he already sent it in to be covered by the warranty.
They don't have serial numbers.
It seems to me that the intent of this post by the OP was to vent frustration about being denied a warranty claim. It has resulted in undue skepticism in one of the companies that still cares about their customers. As others have stated, we don't hear very often about the thousands and thousands of positive experiences, but one negative gets out there and all hell breaks loose. I guess I'd be upset about it too, but I would have definitely handled it differently and would have a new rod either in hand or on its way by now. It should be more about getting a rod replaced and less about crying over spilled milk.
Either way, I've had "problems" with other rod companies out there and chosen to handle them privately and have made my choices based on their responses. If someone asks me privately about my thoughts on a company, I'll tell them. I suppose I could have publicly bashed several companies over the way they chose to handle situations, but I don't think that is very nice.
It seems like you should just get over it at this point - the employees there view and inspect rods for a living - show some respect. They determined your rod failed as a result of damage outside the parameters of your warranty. Take all the magnifiying glasses you like, and your years of experience and set that aside for a second. Think about how you would like it if someone came along and told you that you were incompetent at doing your job. That is essentially what you are telling the inspectors at G Loomis...
?????????????????????????????????????
RoLo reply :
QuoteRoger's experience not withstanding and I happen to think very highly of Roger. I have shipped a lot of rods as a rod builder and I fish with a lot of Loomis rods & blanks. It generally costs from 20-25 dollars to ship a "quality" rod (well packaged and insured). From a purely practical point of view, the "expiditer" service is effectively a free replacement. The $50 covers shipping both ways. I have used it several times and it keeps me buying Loomis rods & blanks. JMHORonnie
You make a moot point Ronnie.
More importantly, where have you been fellow, I missed you on the boards.
Roger
Alpster reply :
QuoteYou make a moot point Ronnie.More importantly, where have you been fellow, I missed you on the boards.
Roger
I excel at making moot points LOL. I have been doing battle with life and am now coming off the ropes. You will see me around more now. Good to see there is still some lively discussions going on.
Ronnie
RoLo reply :
QuoteQuoteYou make a moot point Ronnie.More importantly, where have you been fellow, I missed you on the boards.
Roger
I excel at making moot points LOL. I have been doing battle with life and am now coming off the ropes. You will see me around more now. Good to see there is still some lively discussions going on.
Ronnie
Well that's the best news I heard today.
Ron, I'll be looking forward to reading your posts.
Roger
Bantam1 reply :
Just to clarify the Xpeditor is not offered if a warranty claim has been denied. That has always been the Loomis policy as I was told by my Loomis contact. He has been with the company for over 10 years. This is not a new policy that Shimano put in place.
I'm sorry you are not happy but this is the policy. Like I said give us a call and try to see if they will offer you the Xpedite or something else. This is outside of my abilities to help you out.
Lucky Craft Man reply :
QuoteJust to clarify the Xpeditor is not offered if a warranty claim has been denied. That has always been the Loomis policy as I was told by my Loomis contact. He has been with the company for over 10 years. This is not a new policy that Shimano put in place.I'm sorry you are not happy but this is the policy. Like I said give us a call and try to see if they will offer you the Xpedite or something else. This is outside of my abilities to help you out.
If your warranty claim is denied, I assume you can request your rod back (since it is in fact still your rod). At that point, what prevents you from then using the Xpediter Service? How are they able to track whether it is the same rod or not that was denied? It just blows my mind that this is the policy.
steezy reply :
QuoteQuoteJust to clarify the Xpeditor is not offered if a warranty claim has been denied. That has always been the Loomis policy as I was told by my Loomis contact. He has been with the company for over 10 years. This is not a new policy that Shimano put in place.I'm sorry you are not happy but this is the policy. Like I said give us a call and try to see if they will offer you the Xpedite or something else. This is outside of my abilities to help you out.
If your warranty claim is denied, I assume you can request your rod back (since it is in fact still your rod). At that point, what prevents you from then using the Xpediter Service? How are they able to track whether it is the same rod or not that was denied? It just blows my mind that this is the policy.
Loomis will probably return it but will make you pay the shipping so now you will have paid for shipping twice. Total cost is now approaching the $50 Xpeditor fee.
Is everyone getting the picture?
I'm not going to bad mouth Loomis (they have always treated me fair) but it appears that everything pushes you to the Xpeditor warranty service.
Lucky Craft Man reply :
QuoteQuoteQuoteJust to clarify the Xpeditor is not offered if a warranty claim has been denied. That has always been the Loomis policy as I was told by my Loomis contact. He has been with the company for over 10 years. This is not a new policy that Shimano put in place.I'm sorry you are not happy but this is the policy. Like I said give us a call and try to see if they will offer you the Xpedite or something else. This is outside of my abilities to help you out.
If your warranty claim is denied, I assume you can request your rod back (since it is in fact still your rod). At that point, what prevents you from then using the Xpediter Service? How are they able to track whether it is the same rod or not that was denied? It just blows my mind that this is the policy.
Loomis will probably return it but will make you pay the shipping so now you will have paid for shipping twice. Total cost is now approaching the $50 Xpeditor fee.
Is everyone getting the picture?
I'm not going to bad mouth Loomis (they have always treated me fair) but it appears that everything pushes you to the Xpeditor warranty service.
Even though you have to pay the return shipping plus the $50 for the Xpeditor Service, that still has to be cheaper than buying a new rod at retail.
I don't mean to badmouth G Loomis either, because I love their rods and will continue to purchase and use them. I just think the policy G Loomis has on not allowing rejected warranty claims to qualify for the Xpeditor service is a little crazy.
I think the lesson learned for me is that if I ever break a rod (which I hope never happens), no matter if I feel it was manufacturer defect of not, I am using the Xpeditor Service.
5bass reply :
QuoteI think the lesson learned for me is that if I ever break a rod (which I hope never happens), no matter if I feel it was manufacturer defect of not, I am using the Xpeditor Service.
Yep.
TrippyJai reply :
QuoteQuoteI think the lesson learned for me is that if I ever break a rod (which I hope never happens), no matter if I feel it was manufacturer defect of not, I am using the Xpeditor Service.Yep.
That is not right. Sure... you can save all the hassle, but if it was really a defected rod then you are in titled to a replacement. It's not about the $50.
flechero reply :
QuoteJust to clarify the Xpeditor is not offered if a warranty claim has been denied.
That's the most absurd thing I have ever heard. Step on the rod or just break it so you can get a new one and expediter is ok but ask for a rep to look at it to determine if it's a defect and then forfiet any right to use the NO QUESTIONS asked policy??? You have got to be kidding???? Is that actually in writing anywhere? I would go on a lifelong negative PR crusade against Loomis if that policy is in ink.
I will regret having ever defended Loomis,as I have staunchly defended them for all the years I've been here at BassResource.com if that is the policy.
Hey Dan-
Since we are not experts in rod breakage, how can he be penalized for asking Loomis to inspect a break to make a warranty decision?
Wow... this certainly changes things.
JigMe reply :
QuoteQuoteQuoteI think the lesson learned for me is that if I ever break a rod (which I hope never happens), no matter if I feel it was manufacturer defect of not, I am using the Xpeditor Service.Yep.
That is not right. Sure... you can save all the hassle, but if it was really a defected rod then you are in titled to a replacement. It's not about the $50.
It is a less of a hassle by paying the 50 bucks look all the trouble RoLo went through. You would not able to get a replace rod if company denies your claim. Personally, I think this policy needs to be looked at because it doesn't make sense.
RoLo reply :
QuoteSure... you can save all the hassle, but if it was really a defected rod then you are in entitled to a replacement.It's not about the $50.
Thank You
jamarkwe reply :
QuoteQuoteJust to clarify the Xpeditor is not offered if a warranty claim has been denied.That's the most absurd thing I have ever heard. Step on the rod or just break it so you can get a new one and expediter is ok but ask for a rep to look at it to determine if it's a defect and then forfiet any right to use the NO QUESTIONS asked policy??? You have got to be kidding???? Is that actually in writing anywhere? I would go on a lifelong negative PR crusade against Loomis if that policy is in ink.
I will regret having ever defended Loomis,as I have staunchly defended them for all the years I've been here at BassResource.com if that is the policy.
Hey Dan-
Since we are not experts in rod breakage, how can he be penalized for asking Loomis to inspect a break to make a warranty decision?
Wow... this certainly changes things.
well said....
-nick- reply :
QuoteQuoteQuoteI think the lesson learned for me is that if I ever break a rod (which I hope never happens), no matter if I feel it was manufacturer defect of not, I am using the Xpeditor Service.Yep.
That is not right. Sure... you can save all the hassle, but if it was really a defected rod then you are in titled to a replacement. It's not about the $50.
Exactly. Nothing else to it really. The policy seems a little sketch right now. Obviously he felt like he was not at fault for the rod breaking, otherwise he would have taken the other route with the xpediture service. He deserved a new rod out of it. I mean dang the rods getting shipped from the factory to the store could've been the cause and overtime just wore and wore until it snapped, still not his fault.
Fishing Doug reply :
Wow. I didn't think my dislike towards Shimano could get any worse. I was wrong....
burleytog reply :
QuoteWow. I didn't think my dislike towards Shimano could get any worse. I was wrong....
K_Mac reply :
QuoteJust to clarify the Xpeditor is not offered if a warranty claim has been denied. That has always been the Loomis policy as I was told by my Loomis contact. He has been with the company for over 10 years. This is not a new policy that Shimano put in place.I'm sorry you are not happy but this is the policy. Like I said give us a call and try to see if they will offer you the Xpedite or something else. This is outside of my abilities to help you out.
I don't have a dog in this fight, so have stayed out of the discussion till now. I am puzzled by this though; If I send a rod back to GLoomis that I believe is defective for warranty replacement and they determine it is not I have no further recourse? If I send the same rod back using the xpiditer service, I receive a replacement rod for $50. How do I know if the rod is defective? Even if it brakes while removing it from its original packaging can I know for sure that it wasn't damaged during packaging? The only reason for such a policy that I can see, is to discourage customers from asking for a free replacement for a defective rod. I understand that GLoomis makes one of the finest rods in the business, and that many people will try to take advantage, but to deny access to the xpiditer service if the warranty replacement is denied is punitive and just bad business in my opinion.
SPEEDBEAD. reply :
Dam....I was afraid to fish with the ONE Loomis I have before reading this thread.
Now I have it locked away where it will never be fished... ;D
That is the dumbest policy in a world full of candidates...
burleytog reply :
QuoteDam....I was afraid to fish with the ONE Loomis I have before reading this thread.
Now I have it locked away where it will never be fished... ;D
That is the dumbest policy in a world full of candidates...
I would offer to store it for you, but I know it's a left-handed rod.
Fishing Doug reply :
QuoteQuoteWow. I didn't think my dislike towards Shimano could get any worse. I was wrong....
not sure why you find that funny.... :-?
SirSnookalot reply :
I have to give the nod to Rolo, he got screwed. He probably has more expertise with fishing equipment than the majority of people working at loomis or shimano. As far as a rod inspector, I think a 20 minute class with a magnifying glass is about all you need to become an expert, it's nothing more than a piece of graphite with no moving parts.
Shimano misses the boat in customer relations, I have had reel issues with them, the wholesale manufacturing cost of their equipment isn't all that much money. I like their products but I don't put them on a pedestal.
MarauderYak reply :
I made a post a couple of months ago saying it would be interesting to watch things with Loomis this year. With accounting, shipping, and customer service being taken over completely by Shimano there is bound to be some change. The first reason, is the same thing I've seen repeatedly in this industry. Within Shimano, there is a higher since of pride in Shimano product than in Loomis. Of course they want Loomis to succeed, but for now they just don't have the same pride in a GLX as they do in a Cumara.
The second factor is that Shimano has several corporate philosophies that differ from those Loomis used to have. Both companies have always strived to produce the highest quality items, so that's the positive. But I think Loomis may suffer on some aspects (other than quality) over the next year.
SWMIBASSER reply :
broken or not I would demand the rod back....It's YOUR rod.
Hell maybe you want to pull components off it to use on another rod ;D
I'll buy the broken rod from you.
Bassaholic84 reply :
St. Croix still has terrific service never had any problem with them at all.....This is shocking to hear that about loomis tho... Looks like im getting another st croix this year instead of a loomis
fourbizz reply :
I was debating whether to have my new custom built on a GLX blank...
North Fork Composites it is then.
Tin reply :
So basically add $50 to the cost of any Loomis rod. Yea, no thanks....
Dan: reply :
The lack of split grip designs was making it a difficult choice for my next rod, but this is pretty much putting it over the edge.
I agree with flechero's viewpoint. I certainly don't feel like SirSnook about rod experts because I know that there must be stuff about breakage and graphite properties as well as applied forces and other stuff I don't know. BUT if the rod is broken and not under warranty, give the option for the $50 swap.
The lesson is clear, just use the Xpeditor service. It certainly favors the company over the user but at least you'll get the situation resolved favorably. Besides, as previously mentioned, the difference after shipping is factored into the equation is relatively small.
SirSnookalot reply :
I would think the rods are just visually inspected and not put under any type hi tech examining equipment or ordinary xray, but it would be quite easy to learn without having an advance degree.
As far as I'm concerned the only true lifetime warranty is a no questions asked over the counter or freight is picked up by the company, as my rod company does.
The expediter service looks like a way just to charge an extra 50 bucks for the rod, I have fallen prey myself to these types of practices. If you like the rod spend the extra money, they are good rods.
Pantera61 reply :
QuoteI would think the rods are just visually inspected and not put under any type hi tech examining equipment or ordinary xray, but it would be quite easy to learn without having an advance degree.As far as I'm concerned the only true lifetime warranty is a no questions asked over the counter or freight is picked up by the company, as my rod company does.
The expediter service looks like a way just to charge an extra 50 bucks for the rod, I have fallen prey myself to these types of practices. If you like the rod spend the extra money, they are good rods.
At least they are honest about it. I wouldn't trust a company that hides the price of cost in the price of the rod and spreads the cost between everybody who purchases the rod. If you never have to use the warranty, you're still carrying part of the load for someone who breaks it under questionable circumstances. I've heard those who support such a practice as "rod commies".
I hate commies and I hate rod commies even more.
Alpster reply :
QuoteAs far as I'm concerned the only true lifetime warranty is a no questions asked over the counter or freight is picked up by the company, as my rod company does.
The expediter service looks like a way just to charge an extra 50 bucks for the rod, I have fallen prey myself to these types of practices. If you like the rod spend the extra money, they are good rods.
Please post the name of the your rod company that picks up the freight on warranty work. They just might get my business.
Thanks!
Ronnie
dodgeguy reply :
loomis are fantastic rods but i've always said the price of the rod and the $50 xpiditor fee was always to cover a replacement.companies are not in bussiness to lose money.unless you are constantly breaking rods you are better off with a rod that doesn't cost as much.this is why i fish johnny morris signature series.
senile1 reply :
QuoteAt least they are honest about it. I wouldn't trust a company that hides the price of cost in the price of the rod and spreads the cost between everybody who purchases the rod. If you never have to use the warranty, you're still carrying part of the load for someone who breaks it under questionable circumstances.
I don't think their "honesty" helps them in this situation. I've read the responses on this thread and no one was aware of this policy. Perhaps it was in the small print? It appears Loomis didn't make a concerted effort to make sure their customers knew about this loophole in their policy. I own an MBR844C GLX and I love the rod. I also own Powell and St. Croix rods. The incremental advantage in sensitivity of the GLX is not so much that I won't consider this poor policy when I buy my next rod.
Lucky Craft Man reply :
Quoteloomis are fantastic rods but i've always said the price of the rod and the $50 xpiditor fee was always to cover a replacement.companies are not in bussiness to lose money.unless you are constantly breaking rods you are better off with a rod that doesn't cost as much.this is why i fish johnny morris signature series.
hmmm...I have slightly an opposite viewpoint. Fortunately, I have never broken a rod, but if I found myself breaking rod regularly, then I would get a slightly cheaper rod with an unbelievable warranty (like a Bass Pro or Cabelas Brand). Those rods you can take back to the store and go get another one off the shelf with no cost to you. If I had to pay $50 everytime I broke a rod (assuming I was one who broke alot of rods), that would add up quick.
The good thing about G Loomis (since a lot of the bad things have been listed here) is that they make top-of-the-line rods, which are a joy to fish with, and if I happen to break one, I would just pay $50 and a brand new replacement is on the way. Again, I think we all understand this doesn't match Bass Pro or Cabelas true "over the counter" warranty, but it is still one of the best "services" going. For that reason, I will keep my G Loomis Rods that have provided me with years of enjoyment and will buy more in the future.
SirSnookalot reply :
QuoteQuoteAs far as I'm concerned the only true lifetime warranty is a no questions asked over the counter or freight is picked up by the company, as my rod company does.
The expediter service looks like a way just to charge an extra 50 bucks for the rod, I have fallen prey myself to these types of practices. If you like the rod spend the extra money, they are good rods.
Please post the name of the your rod company that picks up the freight on warranty work. They just might get my business.
Thanks!
Ronnie
I said that wrong and was unclear, what I meant to say was the rods I use just exchange over the counter no questions asked, I stepped on guides in the middle of the night on a couple occasions and just simply went to the store for replacement. What I meant to say as far as shipping goes a lifetime warranty should cover shipping especially if it's a manufacture defect. IMO there is more to a company than just the quality of what they are selling, it's the extra step that's taking to make their customers happy.
I use Redbones.
bigfruits reply :
this is an outrage. they wont pay shipping on a rod not covered by warranty?
everyone send me your imx and glx rods (ill pay for shipping) and ill burn them all in the backyard. that should learn em.
ps-
dont ever buy a new car.
Alpster reply :
Quotethis is an outrage. they wont pay shipping on a rod not covered by warranty?
This is the point that I think we are missing. Rods are very expensive to ship. You can ship a dozen reels for less than it costs for 1 rod. I don't know of any company that will pay for shipping on warranty work. I have had hard drives, broken camera parts, eye glasses, video player and motorcycle parts replaced under warranty, but I always had to pay to ship them back to the manufacturer. Although Roger got a personal beat down from a customer service rep that was out of line, I still think it's not reasonable to expect rod manufactures to bear the exorbitant costs of shipping rods. The loomis expediter service is just a simple way to replace the rod (good thing) without paying the high cost of shipping (necessary thing). I ship a lot of rods and I can tell you that loomis is not making any money on the expediter service. I like loomis rods and the expediter service. I have used it several times.
Ronnie
senile1 reply :
I see no problem with the Xpeditor service either. It just seems to me that it would be good customer service, in Roger's case, for G.Loomis to tell him to send them 25 dollars (or whatever amount covers the original Xpeditor shipping costs) and they will provide that service. He has already paid the first half of the shipping costs to send them the rod so he just needs to pay the other half. He sent the rod in for warranty/replacement service and Loomis disagrees that it was a manufacturing defect. That's fine. People disagree. Sending it in for warranty service should not negate the Xpeditor service, IMO. It's possible that the Xpeditor location for sending replacement rods and receiving damaged rods is completely different from the warranty/repair center and this is why Loomis does this, but I still think it is not the best idea from a customer service standpoint.
tyrius. reply :
QuoteAt least they are honest about it. I wouldn't trust a company that hides the price of cost in the price of the rod and spreads the cost between everybody who purchases the rod. If you never have to use the warranty, you're still carrying part of the load for someone who breaks it under questionable circumstances. I've heard those who support such a practice as "rod commies".I hate commies and I hate rod commies even more.
Every single company that warrants their product includes the "cost" of the warranty in the price of their product. It has nothing to do with "commies", it's just the way business is done.
Al Wolbach reply :
Unless Loomis policy has changed you can get a new rod for $20, not just $50. If you ship your rod to them first and don't mind waiting a couple of weeks for the replacement they will replace it for $20. I sent about 3 feet of a 7 foot rod back(must include the handle with rod description ie;MBR844c GLX) with $20 about 5 years ago and received a new rod a couple of weeks later with no questions asked..............Al
steezy reply :
Ive owned 3 Loomis rods (now own 2), all GLX's. I broke 1 of them, my fault snapped the tip off mishandling it. I didn't hesitate to use the Xpeditor service and pay $50 to get a new replacement GLX, after all it was a $350 rod. If it had snapped while fishing I might have a different opinion but even then I probably would have used the Xpeditor service and paid the $50 for a new rod since I would have had to pay $20 anyway to send the broken rod back to loomis, why gamble and risk losing the $20 when you can pay another $30 and guarantee to get a new rod. I understand that people are upset about the uncertain terms and conditions of the warranty but most companies will rule in their favor on a warranty issue. Its the age of the bean counter and accountants now rule most companies.
In my opinion, the G.Loomis GLX rod is one of the best off the shelf production rods made (if they offered a split grip, all my rods would be GLX's), I will probably buy more in the future.
Alpster reply :
QuoteUnless Loomis policy has changed you can get a new rod for $20, not just $50. If you ship your rod to them first and don't mind waiting a couple of weeks for the replacement they will replace it for $20. I sent about 3 feet of a 7 foot rod back(must include the handle with rod description ie;MBR844c GLX) with $20 about 5 years ago and received a new rod a couple of weeks later with no questions asked..............Al
You had to send them $20 to cover shipping a new rod back to you and you had to pay to ship it to them. I can't see where you are saving a ton of money over the expediter service.
Ronnie
RoLo reply :
I actually forgot this picture was in my camera (should've sent it to Shimano America).
At the very least, it rules out a boot step, the car door and high-sticking.
Unfortunately, it lacks the magnification to show the "hit mark" found by Shimano ;D
http://216.149.215.9/scans/Loomis-Failure-2.jpg
Roger
Pantera61 reply :
QuoteQuoteAt least they are honest about it. I wouldn't trust a company that hides the price of cost in the price of the rod and spreads the cost between everybody who purchases the rod. If you never have to use the warranty, you're still carrying part of the load for someone who breaks it under questionable circumstances. I've heard those who support such a practice as "rod commies".I hate commies and I hate rod commies even more.
Every single company that warrants their product includes the "cost" of the warranty in the price of their product. It has nothing to do with "commies", it's just the way business is done.
That's my point. If someone wants a warranty, let them pay for it.
SWMIBASSER reply :
QuoteI actually forgot this picture was in my camera (should've sent it to Shimano America).
At the very least, it rules out a boot step, the car door and high-sticking.
Unfortunately, it lacks the magnification to show the "hit mark" found by Shimano ;D
http://216.149.215.9/scans/Loomis-Failure-2.jpg
Roger
That's your rod. Tell them to send it back. I'll buy it from you.
RoLo reply :
I've been reading through the replies to this thread, and need to put things in perspective.
The original intent of my message was to serve as an "FYI" regarding the Loomis Warranty.
To that extent, I feel this post was very successful, obviously many were unaware of the glitch.
As for me, I feel perfectly justified in forfeiting the Xpeditor Service.
The fact that they stuck me for a $26 shipping cost, further justifies my decision.
I declined their Xpeditor offer for four good reasons:
First and foremost, I did so out of principle, because I didn't feel that I was responsible for blank failure.
Secondly, I was looking for an education on a road less traveled (going with the flow is boring).
Thirdly, as the photo above clearly shows, the rod was not a GLX, and $50 is a high percentage of the original cost.
Finally, I was never thrilled with that particular rod, and I feel that the same $50
would be much better spent toward another Okuma or new Damiki.
Over and Out,
Roger
flechero reply :
Roger,
So you would have been able to use the expediter? I missed that in the other pages of replies. I do understand your reasons for declining... although I would do it and then sell the new rod to front the purchase of your alternative but that's just me.
For as little as this will be worth to you, I have used both the expediter and the regular warranty... both were smooth and easy for me. Just to say that they don't automatically deny regular warranty claims in hopes of "selling" a replacement through the expediter.
senile1 reply :
QuoteRoger,So you would have been able to use the expediter? I missed that in the other pages of replies.
I would like clarification on that point as well. I thought you were not allowed to use the Xpeditor service because you sent the rod in for the warranty service.
RoLo reply :
QuoteQuoteRoger,So you would have been able to use the expediter? I missed that in the other pages of replies.
I would like clarification on that point as well. I thought you were not allowed to use the Xpeditor service because you sent the rod in for the warranty service.
You had it right, Ed.
The first words out of their mouth was the Xpeditor Service.
They pushed Xpeditor as hard as a refrigerator salesman would push a 5-year warranty.
I understand why they want the $50, but I trusted their integrity to honor my warranty instead.
I was wrong, because they found a "hit mark" that was not there.
Once declined, the Xpeditor Service is "no longer available" (the hot setup, eh?).
Shimano furthermore refused to defray the $26 cost of shipping
Their behavior only justifies my decision not to buy into their 'inexorable' Xpeditor Service.
Flechero,
Yes, in retrospect your approach would've been the most economical.
BTW, I respect your ability to do an about-face, that's a show of principle.
Roger
Lucky Craft Man reply :
QuoteQuoteQuoteRoger,So you would have been able to use the expediter? I missed that in the other pages of replies.
I would like clarification on that point as well. I thought you were not allowed to use the Xpeditor service because you sent the rod in for the warranty service.
You had it right, Ed.
The first words out of their mouth was the Xpeditor Service.
They pushed Xpeditor as hard as a refrigerator salesman would push a 5-year warranty. I understand why they want the $50, but I trusted their integrity to honor my warranty instead.
I was wrong, because they found a "hit mark" that was not there.
Once declined, the Xpeditor Service is "no longer available" (the hot setup, eh?).
Shimano furthermore refused to defray the $26 cost of shipping
Their behavior only justifies my decision not to buy into their 'inexorable' Xpeditor Service.
Flechero,
Yes, in retrospect your approach would've been the most economical.
BTW, I respect your ability to do an about-face, that's a show of principle.
Roger
Well, that actually clears things up for me. I was under the impression from what Bantam1 said, that once your warranty claim is denied, you are not eligible for the Xpeditor Service. I'm still sorry to hear about your bad experience, but I'm happy to hear that the Xpeditor Service was still an option (and still an option if I ever get denied on a warranty claim).
SPEEDBEAD. reply :
LCM, I think your initial assumption was correct.
From what I read in Roger's post, the Xpeditor program IS off the table once a warranty claim is denied.
My interpretation:
-I call Loomis about my broken rod.
-I am offered the Xpeditor and decline the offer, instead opting to send it in for warranty evaluation.
-My warranty claim is denied
-I am left with no recourse.
I think this is what went on. I may very well be wrong, but that is what I got from it.
RoLo reply :
QuoteWell, that actually clears things up for me. I was under the impression from what Bantam1 said, that once your warranty claim is denied, you are not eligible for the Xpeditor Service. I'm still sorry to hear about your bad experience, but I'm happy to hear that the Xpeditor Service was still an option (and still an option if I ever get denied on a warranty claim).
As Speedbead pointed out, your first take was correct, but your second take is incorrect.
My warranty claim was denied, and NOW I'm no longer eligible for their Xpeditor Service, and it cost me $26 to be denied.
Roger
SWMIBASSER reply :
QuoteLCM, I think your initial assumption was correct.From what I read in Roger's post, the Xpeditor program IS off the table once a warranty claim is denied.
My interpretation:
-I call Loomis about my broken rod.
-I am offered the Xpeditor and decline the offer, instead opting to send it in for warranty evaluation.
-My warranty claim is denied
-I am left with no recourse.
I think this is what went on. I may very well be wrong, but that is what I got from it.
It still doesn't change the fact that it's your fishing rod. Broken or not. They should send it back. Then have one of your buddies send it in with the Xpediter program.
Lucky Craft Man reply :
QuoteQuoteWell, that actually clears things up for me. I was under the impression from what Bantam1 said, that once your warranty claim is denied, you are not eligible for the Xpeditor Service. I'm still sorry to hear about your bad experience, but I'm happy to hear that the Xpeditor Service was still an option (and still an option if I ever get denied on a warranty claim).
As Speedbead pointed out, your first take was correct, but your second take is incorrect.
My warranty claim was denied, and NOW I'm no longer eligible for their Xpeditor Service, and it cost me $26 to be denied.
Roger
Oh...I see now. Before you even sent your rod in for a warranty claim, they were trying to steer you towards the Xpeditor Service, but once you so no and you wanted to go the warranty claim route, that made you ineligible for the Xpeditor Service. Well, I am back to the opinion that they have developed to dumbest policy ever. I just don't get that...
SPEEDBEAD. reply :
QuoteQuoteLCM, I think your initial assumption was correct.From what I read in Roger's post, the Xpeditor program IS off the table once a warranty claim is denied.
My interpretation:
-I call Loomis about my broken rod.
-I am offered the Xpeditor and decline the offer, instead opting to send it in for warranty evaluation.
-My warranty claim is denied
-I am left with no recourse.
I think this is what went on. I may very well be wrong, but that is what I got from it.
It still doesn't change the fact that it's your fishing rod. Broken or not. They should send it back. Then have one of your buddies send it in with the Xpediter program.
Just clarifying a point for LCM, not my position on the matter.
Lucky Craft Man reply :
QuoteQuoteQuoteLCM, I think your initial assumption was correct.From what I read in Roger's post, the Xpeditor program IS off the table once a warranty claim is denied.
My interpretation:
-I call Loomis about my broken rod.
-I am offered the Xpeditor and decline the offer, instead opting to send it in for warranty evaluation.
-My warranty claim is denied
-I am left with no recourse.
I think this is what went on. I may very well be wrong, but that is what I got from it.
It still doesn't change the fact that it's your fishing rod. Broken or not. They should send it back. Then have one of your buddies send it in with the Xpediter program.
Just clarifying a point for LCM, not my position on the matter.
And I appreciate the clarity.
SPEEDBEAD. reply :
That's good. Most of my clarifications come out looking like mud. ;D
For the record, I think the policy is bunk.
I still like the one I own though.
SWMIBASSER reply :
I got the clarification too.....
I was just pointing out to the original poster, again, that he should get the rod back.
As someone pointed out, by the time you ship your rod there, and pay shipping to get one back, the Xpeditor program isn't much more expensive at all.
I'm happy with mine also.
SirSnookalot reply :
Most often seen are the words "limited lifetime warranty", limited is there for a reason, it's their loophole, and it's for the benefit of the company. We as consumers allow all companies, and I'm not just singling this one out, to honor warranties as they see fit, a practice that needs to be changed. Singly they care less about your business but they do in volume such as 25,000 bass resource members not to mention other forums as well. It's time for a petition with 20 or 40 maybe 100,000 signatures vowing to switch brands if not amended. I wouldn't be surprised to see their policy altered. I'm not gifted enough to draft a proper petition, just tell me WHERE DO I SIGN !!
Most of the time warranties are honored in a proper way, but not always. I had a warranty denied for using an oil other than the manufacture's brand ( the oil was recommended by an authorized dealer too). Do auto companies void a warranty if jiffy lube did your oil change, or doing it yourself, instead of the dealer where you purchased?
jc450r reply :
QuoteFirst and foremost, I did so out of principle, because I didn't feel that I was responsible for blank failure.
Secondly, I was looking for an education on a road less traveled (going with the flow is boring).
Roger
You are a God among men with that type of thinking. I wish more people had your mindset.
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