St croix mojo - snapped like a twig 2024
AmericanMade reply :
I bought a st croix mojo last year and fished with it maybe a dozen times before the season ended. Just went out for the first time this season and noticed the top guide was a little bent/crooked. I put a tiny bit of pressure on it to see if I could straighten it back out and the entire tip snapped off like a twig. I didn't pay for a warranty or register the rod with them or anything and don't have my receipt (bought from cabelas) , anybody have experience with repairs or replacements from st croix? Or am I out 100+ $
Scott F reply :
St Croix has just about the best customer service in the industry. Call them and see what they have to say.
S. Sass reply :
No matter what you arent out anything but a new guide for the tip or straiten the one you have and reuse it. What you lost a inch or so off the length big deal.
IndianaFinesse reply :
They have exceptional customer service and will certainly fix or replace the rod if the fault lies with them. Unfortunately, from your description I am guessing it was accidentally shut the tip in the door or something. And I agree with s sass that it would be much easier to just purchase a Fuji tip replacement kit, I have had to use it on nearly half of the rods I own.
BassThumb reply :
Damaged rods snap like dry wishbones. They'll even snap on the cast. It's actually pretty darn easy to damage a graphite fishing rod. It can be as easy as having a bait snap back from a minor snag and bounce off the blank.
The nicer the rod, the thinner the graphite, and the more fragile they'll be. One should always consider warranty replacement plans when spending upwards of $100+ on a rod. The high-high-end rods are even more fragile!
A-Jay reply :
Rod Tip repair is usually pretty simple.
Often you can use the same tip top guide but if the rod is damage down far enough to where the original tip is too small, you may need to go up a size or two.
A-Jay
RFSims reply :
St Croix Mojo rods have a 5 year warranty. If not registered the 5 years is determined from the manufacture date which is a letter on the bottom of the rod. Go to the warranty page on the St Croix website.
ww2farmer reply :
St Croix will take care of you. I have broken rods from them that were 100% my fault, and was 100% honest in telling them so, and they always went the extra mile to make sure my own stupidity was not to hard on my wallet.
St Croix, and Pure Fishing (Berkley, Abu, Fenwick rods, etc...) are the best when it comes to customer service for rods. Don't ask me about Shimano and/or Kistler, I have nothing good to say,so I won't say anything LOL.
Slade House reply :
Thats why i will never use another st. croix ever, i had 3 Mojos break on me in the exact same spot. never again. do yourself a favor and buy megabass , youlll never go back to anything else. and yes its worth the money . if not go with an IROD or daiwa
there is a few sellers on ebay who sell repaired rods for cheap. guy sells alot of broken st. croix. get a megabass levante. trust me, their $200
Bluebasser86 reply :
I've owned a bunch of Mojos and the only one I ever broke was my own fault (swinging a 3lb fish on a medium spinning rod, dumb, dumb idea).
I own a few dozen St. Croix rods, the only one that ever broke that wasn't my fault was a Rage, which have pretty well documented breakage issues and have since been discontinued. Even when it was my fault, St. Croix took care of me and replaced it for a minimal fee and they even have a discount shipping program for you to send it in with.
Comparing the quality of a $200 rod to a $120 rod isn't a very level comparison.
avidone1 reply :
+1 on st Croix customer service.
MDBowHunter reply :
Contact St Croix their customer service is second to none, and they'll take care of you. I have 4 Mojos two of which are the old model and two of the new ones, and none have yet to break. As said earlier graphite rods are fragile and that can happen easily, I was bank fishing one time and barley caught a tiny twig as I was casting and it broke the tip off like it was nothing.
Scarborough817 reply :
On 4/7/2016 at 11:15 AM, IndianaFinesse said:They have exceptional customer service and will certainly fix or replace the rod if the fault lies with them. Unfortunately, from your description I am guessing it was accidentally shut the tip in the door or something. And I agree with s sass that it would be much easier to just purchase a Fuji tip replacement kit, I have had to use it on nearly half of the rods I own.
agreed i did this as well when my veritas broke now i have a new 7' veritas and a 6'6" jerkbait / frog rod
Delaware Valley Tackle reply :
Modern rods have a tremendous strength/weight ratio but are somewhat intolerant of rough handling. Avoid jamming tips, dents , dings and high sticking and you won't have any problem.
WIGuide reply :
It sounds like it was damaged somewhere along the line. Mojo's do have a warranty. If you didn't register it or still have the receipt, it goes by the date of manufacture, which they can tell from the serial number on the blank. St. Croix is known for their great customer service. Give them a call and see what they can do.
GodfatherOfSeoul reply :
St Croix has good customer service and will fix will for a fee. St Croix was the first I purchased years ago that wasn't from Walmart that came in a combo under $25. I got the St Croix Triumph paired with a Shimano spinning reel from a local bait shop and liked it but unfortunately did have to take it back 3 times for breaks in 3 different places. Only one was my fault (closing a door on the very tip of the rod but the other was fighting a fish and the last was casting a weightless senko. I whipped it and did hit anything but it snapped.
I think each time I paid around 30 to 35 for it to get fixed and shipped by the bait shop to St Croix. I like the rod but unfortunately it kinda turned me off from them.
I've bought several different rods since then from Abu, Shimano, Daiwa, ***, and G Loomis. The combinition of comfort, style, reliability, and DURABILITY in my opinion came from Daiwa and Loomis. All the Daiwa rods were purchased brand new online on sale and the all the G Loomis were purchased 2nd hand (Many from this site) and you truthfully cant beat them. I don't even think I can break my Daiwa rods if I tried.
ST Croix has a nice product that feels light and sensitive but unfortunately I was just turned off from the same rod breaking in 3 different places. It also wasn't even the highest end rod they make
smalljaw67 reply :
On 4/7/2016 at 2:22 PM, Slade House said:Thats why i will never use another st. croix ever, i had 3 Mojos break on me in the exact same spot. never again. do yourself a favor and buy megabass , youlll never go back to anything else. and yes its worth the money . if not go with an IROD or daiwa
there is a few sellers on ebay who sell repaired rods for cheap. guy sells alot of broken st. croix. get a megabass levante. trust me, their $200
Well lets see, I'll bet dollars to donuts that you'll have great results with any rod St. Croix makes that is in the same price range as the Megabass rods you recommend. I also bet you never heard of the cigarette butts in a bunch of super oorochi blanks either?? Yep, $400 rod with no warranty that had a cigarette butt in the blank and it wasn't the only one. My point is there are lemons with anything that is mass produced, it is how the company takes care of the customer when something happens is how I judge and even then it isn't always 100% as you have to deal with a human and sometimes people have bad days. So you broke 3 Mojo rods, which I'll bet they were replaced or your money refunded and after you broke your 3rd $120 Mojo you went out and grabbed either a $300 or $400+ Megabass rod, now that is comparing apples to apples. I' be willing to bet if he traded up to a Legend Tournament or even an Avid he's never look back either, and I do apologize for the little bit of sarcasm but think about what you said, you broke 3 Mojo rods in the same spot, so you go buy a Megabass and you never looked back, the more I read that the more ridiculous it sounds just because of the obvious distinction of a Mojo being a work horse mid tier rod while the other is high end/enthusiast level rod, absolutely ridiculous.
buzzed bait reply :
On 4/8/2016 at 1:41 AM, smalljaw67 said:Well lets see, I'll bet dollars to donuts that you'll have great results with any rod St. Croix makes that is in the same price range as the Megabass rods you recommend. I also bet you never heard of the cigarette butts in a bunch of super oorochi blanks either?? Yep, $400 rod with no warranty that had a cigarette butt in the blank and it wasn't the only one. My point is there are lemons with anything that is mass produced, it is how the company takes care of the customer when something happens is how I judge and even then it isn't always 100% as you have to deal with a human and sometimes people have bad days. So you broke 3 Mojo rods, which I'll bet they were replaced or your money refunded and after you broke your 3rd $120 Mojo you went out and grabbed either a $300 or $400+ Megabass rod, now that is comparing apples to apples. I' be willing to bet if he traded up to a Legend Tournament or even an Avid he's never look back either, and I do apologize for the little bit of sarcasm but think about what you said, you broke 3 Mojo rods in the same spot, so you go buy a Megabass and you never looked back, the more I read that the more ridiculous it sounds just because of the obvious distinction of a Mojo being a work horse mid tier rod while the other is high end/enthusiast level rod, absolutely ridiculous.
well said
blckshirt98 reply :
I warrantied a Mojo Bass that was 100% my fault and just paid the $20 Silver Star amount plus shipping with no hassle at all. St. Croix's warranty is top notch.
Lendiesel22 reply :
They have top notch service
Poolshark reply :
That particular rod has a 5 year warranty and at croix has great service. They will probably cover you. Btw, I called them to register one of my rods that was way over due for their registration policy and they did for me with no questions asked. You should be fine.
Darren. reply :
Great advice in the thread. I, too, have had excellent
service from Croix, and I've only had to use them one
time (though I've called them several times).
I'm with the replace the tip crew mostly. I've both done
the repairs on rods, and have had them done by a rod
builder. I like the builder's repairs, he's got more tips
on hand so can find the specific size needed. But doing
it yourself is not really hard at all.
If it is a thorn in your side, give SC a call and see what
they'll do for you.
The other option is to take the opportunity and upgrade
to a new rod - which is what I ended up doing.
blckshirt98 reply :
One question I have for all the "replace the tip" people - does replacing the tip void the warranty where if the rod actually snaps later for some other reason, St. Croix won't honor the warranty because you replaced the tip (i.e. made a non-factory modification)?
Nick S reply :
On 4/7/2016 at 11:03 AM, AmericanMade said:I bought a st croix mojo last year and fished with it maybe a dozen times before the season ended. Just went out for the first time this season and noticed the top guide was a little bent/crooked. I put a tiny bit of pressure on it to see if I could straighten it back out and the entire tip snapped off like a twig. I didn't pay for a warranty or register the rod with them or anything and don't have my receipt (bought from cabelas) , anybody have experience with repairs or replacements from st croix? Or am I out 100+ $
Ok my experience with st croix customer service is different than everyone else. I was in the exact same situation...mojo bass broken blank with no receipt or warranty registered. I contacted St croix and they wanted 55 dollars to replace the rod plus it would cost 15 bucks to ship, so you are looking at 70 bucks to replace your mojo bass rod. I'm not saying that's a bad deal because I should have had the receipt and it was my fault, but I've never experienced the St. Croix customer service everyone boasts about where they will "take care of it". I've sent in many rods st.croix for warranty and always had to pay a fairly large amount of money to get them replaced.
Nick S reply :
On 4/8/2016 at 4:35 AM, Darren. said:The other option is to take the opportunity and upgrade
to a new rod - which is what I ended up doing.
How much did that end up costing? What rod did you upgrade to?
I wanted to upgrade my broken mojo bass to an avid. It would have cost $55 plus the price difference of $100 plus $15 shipping.
Darren. reply :
On 4/9/2016 at 12:38 AM, Nick S said:How much did that end up costing? What rod did you upgrade to?
I wanted to upgrade my broken mojo bass to an avid. It would have cost $55 plus the price difference of $100 plus $15 shipping.
Well, I went from an Avid to a Legend Tournament so
the difference was $135, I believe.
I had the Avid for about 4 years, 3 of those it sat broken
for the most part while I decided what to do...
I looked at the price of admission to a much better rod
as a nicely discounted purchase, so-to-speak.
byram bassturd reply :
On 4/9/2016 at 12:25 AM, Nick S said:Ok my experience with st croix customer service is different than everyone else. I was in the exact same situation...mojo bass broken blank with no receipt or warranty registered. I contacted St croix and the wanted 55 dollars to replace the rod plus it would cost 15 bucks to ship, so you are looking at 70 bucks to replace your mojo bass rod. I'm not saying that's a bad deal because I should have had the receipt and it was my fault, but I've never experienced the St. Croix customer service everyone boasts about where they will "take care of it". I've sent in many rods st.croix for warranty and always had to pay a fairly large amount of money to get them replaced.
Gotta agree with Nick here. Had 11 total Avids and LTBs but went in a different direction after I called requesting a couple of replacement tip guides that had fallen off and was told to check with a local shop to fix as the guides would cost over $20. Not sure what 'being taken care of' means.
A-Jay reply :
"Being Taken Care Of" usually means something different to each of us.
Some want free stuff others are looking for a fair shake. Here's what it looks like to me.
A-Jay
Nick S reply :
On 4/9/2016 at 1:57 AM, A-Jay said:"Being Taken Care Of" usually means something different to each of us.
Some want free stuff others are looking for a fair shake. Here's what it looks like to me.
A-Jay
Well sure if I got a deal like that I'd be praising st croix also. I've always had to pay ALL of the fees they charge for every st.croix rod I've sent to them. I'm not expecting anything for free, I just don't really see how st croix customer service is so much better compared to other rod manufacturers. I've gotten many replacement rods free of charge no questions asked from other manufacturers, that's never happened with st.croix.
I have a avid spinning rod on the way there as we speak with a broken reel seat, I'll post back on what happens.
A-Jay reply :
On 4/9/2016 at 12:25 AM, Nick S said:Ok my experience with st croix customer service is different than everyone else. I was in the exact same situation...mojo bass broken blank with no receipt or warranty registered. I contacted St croix and the wanted 55 dollars to replace the rod plus it would cost 15 bucks to ship, so you are looking at 70 bucks to replace your mojo bass rod. I'm not saying that's a bad deal because I should have had the receipt and it was my fault, but I've never experienced the St. Croix customer service everyone boasts about where they will "take care of it". I've sent in many rods st.croix for warranty and always had to pay a fairly large amount of money to get them replaced.
On 4/9/2016 at 2:51 AM, Nick S said:Well sure if I got a deal like that I'd be praising st croix also. I've always had to pay ALL of the fees they charge for every st.croix rod I've sent to them. I'm not expecting anything for free, I just don't really see how st croix customer service is so much better compared to other rod manufacturers. I've gotten many replacement rods free of charge no questions asked from other manufacturers, that's never happened with st.croix.
I have a avid spinning rod on the way there as we speak with a broken reel seat, I'll post back on what happens.
Fore filling customer registration responsibilities and retaining purchase records is often helpful in these situations.
A-Jay
Nick S reply :
On 4/9/2016 at 3:06 AM, A-Jay said:
Fore filling customer registration responsibilities and retaining purchase records is often helpful in these situations.
A-Jay
Yeah the avid is registered as with every other st.croix rods I've owned except the mojo which is why I said it wasn't registered and said it wasn't a bad deal to pay 70 dollars to replace it since IT WAS MY FAULT for not registering it.
The thing is just because you registered your rod doesn't mean they are going to replace it for the minimal fee.
A-Jay reply :
On 4/9/2016 at 3:11 AM, Nick S said:Yeah the avid is registered as with every other st.croix rod I've owned except the mojo which is why I said it wasn't registered and said it wasn't a bad deal to pay 70 dollars to replace it since IT WAS MY FAULT for not registering it.
Fair enough ~
Rod warranty has routinely been somewhat of an emotionally charged subject here.
I said my piece and hope your situation works out.
Long Break.
A-Jay
Nick S reply :
On 4/9/2016 at 3:17 AM, A-Jay said:Fair enough ~
Rod warranty has routinely been somewhat of an emotionally charged subject here.
I said my piece and hope your situation works out.
Long Break.
A-Jay
I'm not bashing st.croix, I love my avids and legend tournament and elite rods. I consider st.croix to have good customer service and the replacement fees are fair imo. I just don't understand why everyone considers them to have the best customer service. Like I said I've had many rods replaced free of charge no questions asked from other manufacturers. I've also gotten tips for free, which I'm not saying I expect but st.croix charged me 10 dollars for 2 tips one for a legend elite and one for an avid.
I'll post back on what happens with the avid rod I sent in. It's registered and less than a year old. The front part of the real seat came loose and spins, which is common with avids.
Kevin22 reply :
On 4/9/2016 at 12:38 AM, Nick S said:How much did that end up costing? What rod did you upgrade to?
I wanted to upgrade my broken mojo bass to an avid. It would have cost $55 plus the price difference of $100 plus $15 shipping.
I was offered an upgrade when using their warranty. It was the difference in msrp pricrs, plus the $20 service fee, and of course the shipping to them of the broken rod. From premier to avid would have been $75 total expenses.
EllisJuan reply :
I have had both St. Croix and Loomis rods. St. Croix has always been fair, Loomis has always been exceptional.
I think it depends on the mood of the CS rep you are talking to. Make your calls Friday afternoon, people are in better moods than Monday morning.
Nick S reply :
On 4/9/2016 at 4:30 AM, Kevin22 said:I was offered an upgrade when using their warranty. It was the difference in msrp pricrs, plus the $20 service fee, and of course the shipping to them of the broken rod. From premier to avid would have been $75 total expenses.
So why do they pick and choose to give deals like that? And I still don't see how you came up with a 75 dollar total cost.
To upgrade from a premier to an avid will cost the 55 dollar fee for the premier plus the price difference of 60-80 dollars depending on the models. So total cost would be around $115-135 plus $15 shipping.
On 4/9/2016 at 5:09 AM, EllisJuan said:I have had both St. Croix and Loomis rods. St. Croix has always been fair, Loomis has always been exceptional.
I think it depends on the mood of the CS rep you are talking to. Make your calls Friday afternoon, people are in better moods than Monday morning.
Exactly! ! They shouldn't give deals to certain customers and not to others just because they're in a good mood.
Kevin22 reply :
He told me the MSRP of my premier was 120 and that the avid was $160. That is 40, plus 20 service fee, plus fed ex $15 shipping program. This was a few years ago, I think the avids are up to 180-200 now aren't they?
Nick S reply :
On 4/9/2016 at 6:04 AM, Kevin22 said:He told me the MSRP of my premier was 120 and that the avid was $160. That is 40, plus 20 service fee, plus fed ex $15 shipping program. This was a few years ago, I think the avids are up to 180-200 now aren't they?
Well you should have taken that deal! Don't remember the avid being 160 in long time. The avids are 200-220 now and the premier is 130-160.
Kevin22 reply :
On 4/9/2016 at 3:34 AM, Nick S said:I'm not bashing st.croix, I love my avids and legend tournament and elite rods. I consider st.croix to have good customer service and the replacement fees are fair imo. I just don't understand why everyone considers them to have the best customer service. Like I said I've had many rods replaced free of charge no questions asked from other manufacturers. I've also gotten tips for free, which I'm not saying I expect but st.croix charged me 10 dollars for 2 tips one for a legend elite and one for an avid.
I'll post back on what happens with the avid rod I sent in. It's registered and less than a year old. The front part of the real seat came loose and spins, which is common with avids.
I agree on them not being THE BEST, in fact due to the fees I put them as the WORST that I have experienced. $35 to replace an issue on a $100 rod? geeze...
I have had rods break from Daiwa and Abu as well. Daiwa had me send the rod and my receipt and told me to cut it into pieces to save on shipping. Cost me about $10 to send it in. Abu had me email a picture of the break and my receipt, then charged $10 since it was past 30 days from purchase (did not have to send the rod in).
All warranty programs I have used have shipped my rods back in a very reasonable time and were pleasant to deal with. The only differences are the costs.
On 4/9/2016 at 6:06 AM, Nick S said:Well you should have taken that deal! Don't remember the avid being 160 in long time. The avids are 200-220 now and the premier is 130-160.
I think he was trying to unload and old avid on me. He was very persistent in asking me how I fished, if I ever used an avid, what the differences between the two rods were, how the avid is recommended by the top guides in Wisconsin... etc
Nick S reply :
On 4/9/2016 at 6:10 AM, Kevin22 said:
I agree on them not being THE BEST, in fact due to the fees I put them as the WORST that I have experienced. $35 to replace an issue on a $100 rod? geeze...
See I don't think that is unreasonable. The thing is if they say the rod broke due to something you did and not a manufacturer defect you have to pay the higher replacement fee which is 55 dollars for the mojo bass and 85 for the avids and up plus the 15 dollar shipping. Or if you don't have the rod registered (which I don't really see what differenceit makes) then you have to pay the higher fee also.
ranger7717 reply :
On 4/7/2016 at 11:28 AM, BassThumb said:Damaged rods snap like dry wishbones. They'll even snap on the cast. It's actually pretty darn easy to damage a graphite fishing rod. It can be as easy as having a bait snap back from a minor snag and bounce off the blank.
The nicer the rod, the thinner the graphite, and the more fragile they'll be. One should always consider warranty replacement plans when spending upwards of $100+ on a rod. The high-high-end rods are even more fragile!
i've read an article or two on this and the industry knows it , and the more reputable companies are experimenting with different kinds of patterns in the way they form the rods for this reason....i believe there is a g-loomis article about it if you search for "hi- modulus" or i-m ratings
MickD reply :
One question you need to ask is how you are going to prevent the next rod from breaking? If the tiptop was deformed then some kind of abuse occurred. Tiptops don't bend themselves, and they don't bend from simple fishing. The abuse that bent the tiptop also damaged the blank.
Anyone who has broken multiple St Croix rods is not treating them correctly.
http://www.rodbuilding.org/library/rodusage.pdf
K_Mac reply :
On 4/9/2016 at 7:13 PM, MickD said:One question you need to ask is how you are going to prevent the next rod from breaking? If the tiptop was deformed then some kind of abuse occurred. Tiptops don't bend themselves, and they don't bend from simple fishing. The abuse that bent the tiptop also damaged the blank.
Anyone who has broken multiple St Croix rods is not treating them correctly.
http://www.rodbuilding.org/library/rodusage.pdf
I completely agree. If a rod has been used more than a couple of times and then breaks, it is a very good bet it has been damaged or used incorrectly. This is not a popular sentiment, and many think the manufacturers are at fault. They are not. Rods get dinged unless much care is taken. For those of us who have several rods on deck at any given time, it will happen. I am always amazed at how generous manufacturers are with warranty repairs and replacement. It just shows me how much of the cost of a rod goes to cover the cost of warranty. I would rather pay less for a quality rod with a limited warranty. Why should I expect the manufacturer to replace a rod I broke? I certainly don't want to pay for a rod you broke.
MDBowHunter reply :
On 4/9/2016 at 5:09 AM, EllisJuan said:
I think it depends on the mood of the CS rep you are talking to. Make your calls Friday afternoon, people are in better moods than Monday morning.
This ^^, combined with the fact of how you treat the rep on the line. Last year I had the insert come out of the tip top of my avid. I don't know how it happened and it very well could've been my fault. I called St Croix and the rep told me to send in the rod and they'd fix it, and I asked if they could just send a tip top to me so I wouldn't be without my rod for a few weeks. Within five days I had not one but two tip tops with adhesive in my mailbox free of charge. Also this rod was purchased used from a member of this site and was never registered in my name. So for some of the guys here that had a hard time maybe try being nice. The rep on the phone didn't break your rod nor was it their fault. Treat people as you'd want to be treated and good things happen.
Alonerankin2 reply :
On 4/9/2016 at 12:54 AM, Darren. said:Well, I went from an Avid to a Legend Tournament so
the difference was $135, I believe.I had the Avid for about 4 years, 3 of those it sat broken
for the most part while I decided what to do...I looked at the price of admission to a much better rod
as a nicely discounted purchase, so-to-speak.
3 years to decide eh? Play the stock market much?
Just playing Darren..
Peace.
Darren. reply :
On 4/9/2016 at 11:20 PM, Alonerankin2 said:3 years to decide eh? Play the stock market much?
Just playing Darren..
Peace.
Yeah, took me a while. I wasn't as impressed
with the Avid as I had hoped, didn't want to
drop the coin to send it back and replace it.
Couldn't justify the fees to myself when I was
perfectly happy with the Carbonlite rods for
the same $$ to replace the Avid (when the CL
are on sale, that is)....
Nick S reply :
On 4/9/2016 at 8:53 PM, K_Mac said:I completely agree. If a rod has been used more than a couple of times and then breaks, it is a very good bet it has been damaged or used incorrectly. This is not a popular sentiment, and many think the manufacturers are at fault. They are not. Rods get dinged unless much care is taken. For those of us who have several rods on deck at any given time, it will happen. I am always amazed at how generous manufacturers are with warranty repairs and replacement. It just shows me how much of the cost of a rod goes to cover the cost of warranty. I would rather pay less for a quality rod with a limited warranty. Why should I expect the manufacturer to replace a rod I broke? I certainly don't want to pay for a rod you broke.
You don't seem to realize that not all rods sent in for warranty have broken blanks. I've sent in 6 rods to st croix for warranty (with a 7th on the way now) and only one had a broken blank, the rest were for broken or loose reel seats.
Nick S reply :
On 4/9/2016 at 9:39 PM, MDBowHunter said:This ^^, combined with the fact of how you treat the rep on the line. Last year I had the insert come out of the tip top of my avid. I don't know how it happened and it very well could've been my fault. I called St Croix and the rep told me to send in the rod and they'd fix it, and I asked if they could just send a tip top to me so I wouldn't be without my rod for a few weeks. Within five days I had not one but two tip tops with adhesive in my mailbox free of charge. Also this rod was purchased used from a member of this site and was never registered in my name. So for some of the guys here that had a hard time maybe try being nice. The rep on the phone didn't break your rod nor was it their fault. Treat people as you'd want to be treated and good things happen.
Try being nice? Who said I was ever rude to any customer service rep on the phone? A business should treat all the customers who paid for thier products equally and a good customer service rep will understand that people are going to be pissed when they call. I've never been rude to anybody at st.croix and never had a single problem with any of them. Maybe next time I call I'll act like a whiny baby who can't go without my rod for a few days and see if I get the free stuff and good deals.
MDBowHunter reply :
On 4/10/2016 at 12:09 AM, Nick S said:Try being nice? Who said I was ever rude to any customer service rep on the phone? A business should treat all the customers who paid for thier products equally and a good customer service rep will understand that people are going to be pissed when they call. I've never been rude to anybody at st.croix and never had a single problem with sny of them. Maybe next time I call I'll act like a whiny baby who can't go without my rod for a few days and see if I get the free stuff and good deals.
Is your purpose here just to bash and insult everyone? Grow up what are you 12?
Nick S reply :
On 4/10/2016 at 12:17 AM, MDBowHunter said:Is your purpose here just to bash and insult everyone? Grow up what are you 12?
"So for some of the guys here that had a hard time maybe try being nice. The rep on the phone didn't break your rod nor was it their fault. Treat people as you'd want to be treated and good things happen."
See to me this is an insult and bashing. You just assume that everyone who didn't get free stuff from st.croix was rude to the customer service rep and blamed them for breaking thier rods.
Why should the guy who calls and complains get free tips, but yet the people who fill out the online form for tips have to pay for them? They both paid for a rod from st.croix. This is the point I'm trying to make but you don't seem to understand.
K_Mac reply :
On 4/9/2016 at 11:57 PM, Nick S said:You don't seem to realize that not all rods sent in for warranty have broken blanks. I've sent in 6 rods to st croix for warranty (with a 7th on the way now) and only one had a broken blank, the rest were for broken or loose reel seats.
Maybe their rods have a problem with seats. I have not heard of anyone having such poor luck with their rods though. At some point you have to wonder if there is an issue not related to manufacturing. Most of the time that is the case.
Nick S reply :
On 4/10/2016 at 1:17 AM, K_Mac said:Maybe their rods have a problem with seats. I have not heard of anyone having such poor luck with their rods though. At some point you have to wonder if there is an issue not related to manufacturing. Most of the time that is the case.
Well I have owned 35-40 st croix rods in my life. I've had 2 avids, 2 legend tournament (all spinning), and one avid casting rod with reel seat issues. The only ones that I had issues with that didn't have years of use were the newest style legend tournament spinning rods, the rear part of the reel seats came loose, and 1 avid. St. Croix fixed those LT rods free of charge and admitted they had a lot of these rods returned with the same problem. The other two avid spinning rods had the front reel seat come loose and spin after years of use, this is NOT an uncommon problem with avids just take a few minutes and do a Google search. Both those rods I had to pay $75 to have replaced which was fine by me. The avid casting rod had the reel seat nut crack after many years of use which I also had to pay $75 to have replaced. Was it my fault the nut cracked? Possibly but I'm not sure, st.croix determined it was.
I have an avid spinning rod on the way to st.croix now with a front reel seat that came unglued that is less than a year old.
I'm more than satisfied with my st croix rods 6 out of 35 or so ain't bad. By all means though please continue to bash me and say it's my fault that I've had a few rods with reel seat issues.
K_Mac reply :
Many of us damage an occasional rod, although I have been fishing for many years with only a few. Based on your posts admitting you have had many warranty repairs and replacements over the years, I think a case can be made that you might be part of the problem. Yes sometimes rods fail due to defects, but most failures after even limited use are not because of material or manufacturing defects.
When buying quality rods I accept that the cost of ownership is higher and if I damage them it is on me. I am an advocate of limited warranties. It seems a more honest way of doing business to me.
Nick S reply :
On 4/10/2016 at 2:28 AM, K_Mac said:Many of us damage an occasional rod, although I have been fishing for many years with only a few. Based on your posts admitting you have had many warranty repairs and replacements over the years, I think a case can be made that you might be part of the problem. Yes sometimes rods fail do to defects, but most failures after even limited use are not because of material or manufacturing defects.
When buying quality rods I accept that the cost of ownership is higher and if I damage them it is on me. I am an advocate of limited warranties. It seems a more honest way of doing business to me.
Hahahaha. Yes I'm the problem...you caught me.
How dishonest of me to use a lifetime warranty on used rods and pay 75 bucks to have them replaced. I guess I should have just thrown them away I feel so ashamed now.
6 rods out of over 35 in 15+ years of owning st croix rods is "many warranty claims" to you? Two of which st.croix admitted were thier fault.
K_Mac reply :
On 4/9/2016 at 2:51 AM, Nick S said:Well sure if I got a deal like that I'd be praising st croix also. I've always had to pay ALL of the fees they charge for every st.croix rod I've sent to them. I'm not expecting anything for free, I just don't really see how st croix customer service is so much better compared to other rod manufacturers. I've gotten many replacement rods free of charge no questions asked from other manufacturers, that's never happened with st.croix.
I have a avid spinning rod on the way there as we speak with a broken reel seat, I'll post back on what happens.
I am looking at your above statement Nick S. You can spin this anyway you want to. I am done here.
Nick S reply :
On 4/10/2016 at 3:40 AM, K_Mac said:I am looking at your above statement Nick S. You can spin this anyway you want to. I am done here.
I'm not trying to spin anything, and I don't see what you are trying to prove by saying you're looking at my statement. I'm happy with my st croix rods and will continue to buy them. I still don't think st.croix has the great customer service everyone claims. Like I said though I've had to pay all thier fees everytime.
Edit: Now that I think about it on the two LT spinning rods I only had to pay the $20 return shipping fee on one of them because they shipped them together.
Bluebasser86 reply :
Like them or dislike them as you wish, but we don't allow bashing a company on the open forums here. If you have an issue with a company, take it up with them. The forums are not for airing out your beef with them.
LOCKDOWN!!
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