G.LOOMIS �XPEDITOR� SERVICE 2024
cigarleaf reply :
I copied this from another poster over at TT:
From the 2011 G. Loomis catalog (PDF)
NRX WILD CARD
A service program offering a onetime no questions asked free over the counter replacement applicable to NRX rods only.
All NRX rods are covered by G.Loomis Limited Lifetime Warranty mutually exclusive of this program.
Fill out the NRX product registration form (available online at www.Gloomis.com)
Print the form and attach a photocopy of your purchase receipt
Mail the registration form and receipt copy to:
Shimano American Corp.
Attn. NRX registration
One Holland
Irvine, CA 92618
G.Loomis will mail your NRX Wild Card upon receiving the registration form and receipt copy*
*note: registration forms MUST include copy of purchase receipt to receive wild card
In the unfortunate event of breakage simply present the broken rod and your NRX Wild Card to any authorized NRX retailer
The NRX retailer will take the broken rod and Wild Card in exchange for a new NRX rod
Wild Cards are only redeemable at retail and cannot be sent directly to G.Loomis for redemption
Wild Cards will be exchanged for the same model rod that is broken. Replacement rods cannot be substituted with different
models unless mutually agreed upon with retailer.
G.LOOMIS XPEDITOR SERVICE
G.Loomis Xpeditor: a paid service that allows you to replace a broken rod expediently and without
question. There are two ways to request Xpedite Service:
1) Online at www.GLoomis.com 2) via phone 1-877-577-0600
Upon receiving your request, G.Loomis will immediately ship a replacement rod via standard ground delivery
When you receive your new rod, remove it from the shipping tube, place the broken rod into that same tube and affix the
enclosed (pre-paid) shipping label on the outside of the tube
The cost: $100.00 (Per Rod) for standard ground delivery (Master card or Visa only)
If you fail to return the broken rod within 30 days of receiving your replacement, you authorize G. Loomis to charge your credit
card the full manufacturer's suggested retail price of the replacement rod in addition to the $100.00 (Per Rod) already paid
Please Note: When using this service, if the rod you are receiving as a replacement is out of stock there will be a delay in
shipping out your Xpeditor package
Xpedite Service available for inline production rods only. Excludes discontinued models, all blanks, and all push poles
Xpedite Service is a onetime (per rod) offer that may only be applied to the original purchase item
G.LOOMIS LIMITED WARRANTY
G.Loomis Rods: covered by a limited lifetime warranty against defects in workmanship and materials
The GLoomis factory will inspect the rod to determine cause of breakage
For Damage determined to have occurred due to defect, GLoomis will, at the company's discretion, either repair or replace
the product at no charge
Damages occurring due to neglect, accident or normal wear and tear will, at the company's discretion, be repaired or replaced
for a specific fee
A full estimate will be provided for your approval before any fees are levied
For warranty claims:
Ship the damaged rod in a disposable container, prepaid and insured, along with a completed copy of our Warranty Return Form
Send Directly to: GLoomis, Inc.
Warranty Service
1359 Down River Drive
Woodland, WA 98674
G.Loomis Fly Reels: EastFork fly reels - covered by a limited 5 year warranty against defects in
workmanship and materials from the date of purchase. Venture fly reels covered against defects in workmanship and
materials for a period of one year from the date of purchase.
The G.Loomis factory will inspect the reel to determine cause of breakage
For Damage determined to have occurred due to defect, GLoomis will, at the company's discretion, either repair or replace
the product at no charge
Damages occurring due to neglect, accident or normal wear and tear will, at the company's discretion, be repaired for a specific fee
For warranty claims:
Ship the damaged rod in a disposable container, prepaid and insured, along with a completed copy of our
Repair Request Form (www.Shimano.com)
Send Directly to: Shimano American Corp.
Reel Repair Service
One Holland
Irvine, CA. 92618
mortonjl reply :
According to their website it's still $50.00 for the service.
cigarleaf reply :
Aug. 1st 2010 is when it changes. 
This is from the Shimano Rep Bantam1
cigarleaf reply :
This sucks!
Lucky Craft Man reply :
There is a few pages about this on another forum. For years I have been a big G Loomis supporter and would recommend their products to others for not only being great rods, but because of their great Xpeditor Service. Now that they have changed this service, I won't be purchasing another G Loomis or recommend another one. It is such a shame, because they do make unbelievable rods, but I find having a company that will back up their product and customers as the most important quality a company can have. Sad day in fishing history.
Speed_Racer reply :
I bought Loomis rods mainly because of their Xpeditor warranty service. But now with an increase of double the original price I will most likely not be purchasing anymore Loomis rods & look at other brands.
b.Lee reply :
Is this new policy from here on out? Because if previously purchased rod still fall under the Limited Lifetime Warranty, they are saying rods not made anymore will not be warrantied. This is false advertisement.
QuoteXpedite Service available for inline production rods only. Excludes discontinued models, all blanks, and all push poles
bigfruits reply :
i can understand the $100 bucks for NRX but is this the new policy for all Loomis rods?
Xpedite Service is a onetime (per rod) offer that may only be applied to the original purchase item
looks like im over the NRX rods.
mortonjl reply :
Just got a replacement for a BCR803x, which is not made any more. Was given 3 options at no charge besides the $50.00 service but upgraded to a BCR893 mossyback for $25.00. Customer service rep said no replacement for a discontinued rod OR an upgrade for ANY rod would be available after Aug 1.
fathom reply :
we all do dumb things in life...doing dumb things with fishing poles seems to be one of those things we're especially good at.
somewhere in the mix, you gotta ask yourself...is gloomis responsible for $50 worth of replacement when i do a dumb thing to a fishing pole or is gloomis responsible for $100 worth of replacement when i do a dumb thing to a fishing pole?
you can replace gloomis here with any other brand name, if it makes you trip your trigger.
the xpeditor service is not a warranty whereby you replace a thing that broke thru no fault of your own...it is a service whereby you replace a thing that broke because it is totally the fault of your own.
am just saying.
roadwarrior reply :
Hmm...
The cost: $100.00 (Per Rod) for standard ground delivery (Master card or Visa only)
I'm done, I wonder how many others will follow?
>
Jake. reply :
Looks like I switched to Dobyns just in time...
Craiger12 reply :
QuoteLooks like I switched to Dobyns just in time...
x2
steezy reply :
Hummmm, there are 2 different situations here.
I pay $500 for a new NRX rod,
I break 6" off getting it out of my truck or rod locker, I pay $100 for a new $500 rod.
Not a bad deal in my opinion.
If it breaks on a hookset then I claim it as a defective rod and expect Loomis to replace it free.
NorcalBassin reply :
Bummer... I just ordered my first G.Loomis rod last night!
> >
>
MattinOK reply :
QuoteHmm...The cost: $100.00 (Per Rod) for standard ground delivery (Master card or Visa only)
I'm done, I wonder how many others will follow?
>
The sky is falling! The sky is falling! What next? Selling your Shimano reels?!
=Matt 5.0= reply :
Glad I went with St. Croix and Lamiglass for my surf stuff. I guess if my 1266 breaks again I'm screwed. I'm afraid to use it now... What a raw deal. >
BigGame0892 reply :
QuoteBummer... I just ordered my first G.Loomis rod last night!>
>
If I were you I would just return it and get yourself a Dobyns or a Powell. I fish all Powells and couldn't be happier, and I just got my first Dobyns (705CB Glass) and I'm loving it. Great warranty programs from both companies.
SirSnookalot reply :
Never got on the Loomis bandwagon in the first place. My rods ( which are really nice ) lifetime over the counter no questions asked, just present your receipt.
b.Lee reply :
Im switching to shimano
ghost_207 reply :
Is this the reason why I see a lot of loomis rods for sell?
Lucky Craft Man reply :
QuoteHummmm, there are 2 different situations here.I pay $500 for a new NRX rod,
I break 6" off getting it out of my truck or rod locker, I pay $100 for a new $500 rod.
Not a bad deal in my opinion.
If it breaks on a hookset then I claim it as a defective rod and expect Loomis to replace it free.
But if you break that replacement $500 rod because of your fault, you are out. They only offer the Xpeditor Service towards one replacement for one model owned by you.
Lucky Craft Man reply :
QuoteIm switching to shimano
Shimano is the reason for all this. They took over G Loomis a while ago and are now altering the service that made G Loomis great. I may do a total boycott on all Shimano products.
b.Lee reply :
I was just kidding. LOL
Yeah maybe we should write letters
HopelesslyAddicted reply :
QuoteQuoteIm switching to shimanoShimano is the reason for all this. They took over G Loomis a while ago and are now altering the service that made G Loomis great. I may do a total boycott on all Shimano products.
Lol Don't switch to Shimano!!! ;D
Man this does really blow I have a BSR803 GLX, I wonder if that is discontinued? Yea I think I'm done with loomis if this is happening. I really enjoy my St Croix Legends a little more anyway.
bigfruits reply :
QuoteQuoteHummmm, there are 2 different situations here.I pay $500 for a new NRX rod,
I break 6" off getting it out of my truck or rod locker, I pay $100 for a new $500 rod.
Not a bad deal in my opinion.
If it breaks on a hookset then I claim it as a defective rod and expect Loomis to replace it free.
But if you break that replacement $500 rod because of your fault, you are out. They only offer the Xpeditor Service towards one replacement for one model owned by you.
that's what blows me. they could at least offer lifetime replacements at cost, right?
i hear dobyns are nice.
Gone_Phishin reply :
Keep in mind everyone, this new crap starts on Aug 1st. Yes, four more days. I noticed they don't mention the change on their home page for the Xpeditor service. S..H..A..D..Y..
http://www.gloomis.com/publish/content/gloomis_2010/us/en/conventional/support.html
If everything goes down like it sounds like it will, well, what an insult. First they butter us up at Icast with the rod to end all rods, then they slip in the old 'oh yea, now our warranty program stinks.'
Grey Wolf reply :
Hey Loomis fuys & gals , if you don't like the altered service , flood them with nasty *** e-mails and tell them what you think. If enough of you raise hell , maybe they'll change it back.
If that doesn't change anything , quit buying the product. They'll get your drift.
It's really up to you , as a group ,you have more power than you realize............GOOD LUCK
flechero reply :
Prepare your flame throwers...
A warranty is supposed to cover defect in manufacturing, materials and workmanship. Not car doors, rod lockers, drunks and missed steps!
Remember the threads on how many rods have you ever broken? Most of this very forum said none or one and with all the years of fishing, that says something.
Doesn't anyone take responsibility for their own actions anymore???? When you were in your last traffic accident, did you take the truck back to ford or chevy for warranty body work? I doubt it.
If that $500 rod is that good, just take care of it.
A few of you need some cheese and crackers with all of that whine....
Grey Wolf reply :
QuotePrepare your flame throwers...A warranty is supposed to cover defect in manufacturing, materials and workmanship. Not car doors, rod lockers, drunks and missed steps!
Remember the threads on how many rods have you ever broken? Most of this very forum said none or one and with all the years of fishing, that says something.
Doesn't anyone take responsibility for their own actions anymore???? When you were in your last traffic accident, did you take the truck back to ford or chevy for warranty body work? I doubt it.
If that $500 rod is that good, just take care of it.
A few of you need some cheese and crackers with all of that whine....
OUCH!!!!!!!!!!!!!!!!!
roadwarrior reply :
QuotePrepare your flame throwers...A warranty is supposed to cover defect in manufacturing, materials and workmanship. Not car doors, rod lockers, drunks and missed steps!
Remember the threads on how many rods have you ever broken? Most of this very forum said none or one and with all the years of fishing, that says something.
Doesn't anyone take responsibility for their own actions anymore???? When you were in your last traffic accident, did you take the truck back to ford or chevy for warranty body work? I doubt it.
If that $500 rod is that good, just take care of it.
A few of you need some cheese and crackers with all of that whine....
It's "the package" that has changed. The service was a HUGE
selling point.
SPEEDBEAD. reply :
QuoteHummmm, there are 2 different situations here.I pay $500 for a new NRX rod,
I break 6" off getting it out of my truck or rod locker, I pay $100 for a new $500 rod.
Not a bad deal in my opinion.
If it breaks on a hookset then I claim it as a defective rod and expect Loomis to replace it free.
Yeah, good luck with that.
Ask RoLo how he feels about Loomis when he EXPECTED them to replace it for free.
I would like to know how many rods they actually replace for "free." :
I have ONE Loomis factory rod and one custom built on a Loomis blank. They will likely be the only ones I own.
steezy reply :
QuoteQuoteHummmm, there are 2 different situations here.I pay $500 for a new NRX rod,
I break 6" off getting it out of my truck or rod locker, I pay $100 for a new $500 rod.
Not a bad deal in my opinion.
If it breaks on a hookset then I claim it as a defective rod and expect Loomis to replace it free.
Yeah, good luck with that.
Ask RoLo how he feels about Loomis when he EXPECTED them to replace it for free.
I would like to know how many rods they actually replace for "free." :
I have ONE Loomis factory rod and one custom built on a Loomis blank. They will likely be the only ones I own.
If the new NRX feels better than my GLX then I'll take my chances on at least 1 rod.
BigGame0892 reply :
QuoteQuotePrepare your flame throwers...A warranty is supposed to cover defect in manufacturing, materials and workmanship. Not car doors, rod lockers, drunks and missed steps!
Remember the threads on how many rods have you ever broken? Most of this very forum said none or one and with all the years of fishing, that says something.
Doesn't anyone take responsibility for their own actions anymore???? When you were in your last traffic accident, did you take the truck back to ford or chevy for warranty body work? I doubt it.
If that $500 rod is that good, just take care of it.
A few of you need some cheese and crackers with all of that whine....
It's "the package" that has changed. The service was a HUGE
selling point.
I agree. You may have paid a little more for a Loomis over some comparable rods. But, I always thought part of that cost was for the awesome warranty and service.
steezy reply :
Maybe we are all just spoiled by Loomis.
St Croix offers a very good warranty on their high end ($300-$400) rods, its not as good as the Loomis but close.
If you buy a $500 Daiwa Steez rod or $400-$500 Kistler Z-Bone rod and break it on a rod locker or truck door then you don't even get 1 new replacement at a discount, all you have is the standard replacement warranty which is at the discretion of the rod company.
Daiwa Steez std warranty is lifetime but Kistler only gives you a 12 month warranty on their high end ($400 std or $500 custom) Z-Bone rods.
I think someone said it best, if you buy a high end rod then you are more likely to take better care of it so the lack of a user breakage warranty is not as big of an issue. IMHO its more of a luxury.
bigfruits reply :
QuotePrepare your flame throwers...A warranty is supposed to cover defect in manufacturing, materials and workmanship. Not car doors, rod lockers, drunks and missed steps!
Remember the threads on how many rods have you ever broken? Most of this very forum said none or one and with all the years of fishing, that says something.
Doesn't anyone take responsibility for their own actions anymore???? When you were in your last traffic accident, did you take the truck back to ford or chevy for warranty body work? I doubt it.
If that $500 rod is that good, just take care of it.
A few of you need some cheese and crackers with all of that whine....
the reason i bought all of my glx rods (other than the fact that i love the feel of my Loomis rods) is because of the Expeditor service. i cant justify spending so much on a rod unless i have the lifetime guarantee (with $50 in hand) against my mistakes. i was ok with the new $100 fee but only being able to use the service once per rod is going to make me spend my money elsewhere.
if buying about 10 great rods because of the Expeditor service and being upset that i will no longer have these rods for life is whining, let me get a slice of the Manchego.
Al Wolbach reply :
I currently have 10 G Loomis rods(I had not counted before). I just e-mailed Loomis to let them know I would not purchase or recommend their rods any longer. I also work part time in the fishing department at the local BPS. I had always used the replacement policy to justify the cost in my mind. That statement is no longer true.
I would recommend you e-mail G Loomis at their website. Just click on contact us...........Al
roadwarrior reply :
Great idea!
I just did.
flechero reply :
I don't disagree that it sucks by comparison to Loomis of past, but it's no worse than the other high end rods of today. (as steezy points out)
I also think anyone that bought on warranty, bought the wrong rod.
The Loomis prices didn't go up when Xpediter came out... and it's not going down with the new changes. Everyone thought they were a great rod and fairly priced before the warranty got so good so why is it suddenly seem like the warranty was the only selling point?
Sure the package has changed a little, but my guess is they had to protect from had a number of habitual "breakers" who took serious advantage of the program.
So those who haven't had multiple failures or accidents aren't really affected and those who have used it over and over on the same rod have been cut off from upgrading every year and purposely breaking rods.
just $.02 from a broke guy
HopelesslyAddicted reply :
QuoteI don't disagree that it sucks by comparison to Loomis of past, but it's no worse than the other high end rods of today. (as steezy points out)I also think anyone that bought on warranty, bought the wrong rod.
The Loomis prices didn't go up when Xpediter came out... and it's not going down with the new changes. Everyone thought they were a great rod and fairly priced before the warranty got so good so why is it suddenly seem like the warranty was the only selling point?
Sure the package has changed a little, but my guess is they had to protect from had a number of habitual "breakers" who took serious advantage of the program.
So those who haven't had multiple failures or accidents aren't really affected and those who have used it over and over on the same rod have been cut off from upgrading every year and purposely breaking rods.
just $.02 from a broke guy
I can definitely see where you are coming from here. People need to have certain level of accountability. Of course all of us have gotten used to, and have even bought rods because of, the level of accountability previously allowed by the Xpeditor service.
If I break my GLX on a hookset or something, there's no way I'm paying 100 dollars to get a new one. That 100 dollars will go toward a new brand of rod without a doubt. Dobyns, Powell, or St Croix most likely.
steezy reply :
QuoteQuoteI don't disagree that it sucks by comparison to Loomis of past, but it's no worse than the other high end rods of today. (as steezy points out)I also think anyone that bought on warranty, bought the wrong rod.
The Loomis prices didn't go up when Xpediter came out... and it's not going down with the new changes. Everyone thought they were a great rod and fairly priced before the warranty got so good so why is it suddenly seem like the warranty was the only selling point?
Sure the package has changed a little, but my guess is they had to protect from had a number of habitual "breakers" who took serious advantage of the program.
So those who haven't had multiple failures or accidents aren't really affected and those who have used it over and over on the same rod have been cut off from upgrading every year and purposely breaking rods.
just $.02 from a broke guy
I can definitely see where you are coming from here. People need to have certain level of accountability. Of course all of us have gotten used to, and have even bought rods because of, the level of accountability previously allowed by the Xpeditor service.
If I break my GLX on a hookset or something, there's no way I'm paying 100 dollars to get a new one. That 100 dollars will go toward a new brand of rod without a doubt. Dobyns, Powell, or St Croix most likely.
I don't understand. If you break a $375 MBR843GLX rod by stepping on it or closing a door on it, you would not pay $100 to get a new MBR843GLX replacement rod ?
Instead you would throw the MBR843GLX rod in the trash and buy another brand of rod ?
I'm confused.........Tell you what if you break a GLX rod and don't feel like paying $100 for the replacement, just contact me and I will pay for you to ship the brokn rod to me and I will gladly pay the $100 for the new replacement and that offer goes to anyone that has a broken GLX that would qualify for a replacement rod.
I admit $100 is a big jump from the previous $50 but I would give one of my nuts to get the same replacement warranty on my Daiwa Steez rods or my Custom NFC/Otterod.
I cried like a baby when I broke one of my Steez rods earlier this year and had to just toss that $450 in the trash.
SPEEDBEAD. reply :
Is the $ your favorite key stroke?
bigfruits reply :
QuoteIf I break my GLX on a hookset or something, there's no way I'm paying 100 dollars to get a new one. That 100 dollars will go toward a new brand of rod without a doubt. Dobyns, Powell, or St Croix most likely.
no offense, but that makes no sense. you rather pay full price for another rod than get a 300 plus dollar rod for $100?
i just used the xpeditor service on my broken loomis that ive been putting off. the guy on the phone confirmed that the new policy is for all loomis rods. im sure you already knew that, but i was hoping it was for NRX only.
i asked him how they would know if we were returning the same rod over and over and he said there is a 3 letter code on all of their rods. i see a two letter code on mine under the model name...
my highschool math skills tell me there cant be too many two (even three) letter combos, right? obviously its not a unique serial number so if you break a rod twice, your grandmother will have to return it for you.
edit: unless they have the same letter codes on all 'xpedited' rods. d**n it, man!
Grey Wolf reply :
Pass the popcorn please.
steezy reply :
Its all crazy!
We all must be insane to pay $300,$400,$500 for a FISHING rod !
It's just a graphite stick with some metal rings and a handle.
$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$
HopelesslyAddicted reply :
First of all steezy, I said ON A HOOKSET that is a heck of a lot different than breaking it in a rod locker or stepping on it. One is IMO, not my fault, the other totally is. Honestly I think that's fairly obvious but whatever. In that case I would rather take my 100$ and spend a little more with a company who has a better warranty. Is that hard to understand? Its not the money, I've got money, its the principle of them doubling the cost of a service that I thought I would have for a long time.
Oh yea bigfruits it makes no sense that I want to spend MY money the way I see fit. Yeah I'M the one who doesn't make sense here. :
Yeah I'd rather spend a little more money with a company who has a better warranty and get a new rod, call me crazy. Oh yeah, and who says I pay FULL price? I have never paid full price for any rod. I got connections.
EDIT: I just want to make myself clear. In the event that I break my GLX through my own fault, I would be inclined to pay the 100$, but I don't have to like it! And I don't think I'd buy too many new rods from loomis, maybe an NRX...
bilgerat reply :
QuoteOh yeah, and who says I pay FULL price? I have never paid full price for any rod. I got connections.
Is The Natural back in business ? :
bigfruits reply :
QuoteI have never paid full price for any rod. I got connections.
well now it makes more sense.
but then your edit confused me.
sorry if i missed this: can you xpedite a NRX that has already been 'wild carded'?
that might get one, maybe two, NRXs in my hand but im pro'lly done with GLX and down...
BigGame0892 reply :
This just in.....Dobyns, Powell and St. Croix have re-institued FACs (Friday Afternoon Cocktails) in anticipation of the huge increase in sales they expect to see.
I heard they're hiring too!
BTW, as a former G Loomis loyalist, I'm happy I decided to switch before all of this. However, I still went ahead and e-mailed them to give them my 2 cents.
fourbizz reply :
Ill start by saying that I really like and respect Flechero. But I do disagree with you, despite seeing your point. I bought loomis because of the quality and the warranty. I dont baby my fishing stuff, I fish. I am downright hard on my rods. Clearly the industry has made lifetime warranties standard. So I buy the nicest rod I can afford, fish it like it was stolen, and get it repaired through their warranty service. If lifetime warranties were not the norm, I would buy cheaper rods so that I could afford to replace them more often.
Point being, if lifetime warranties are the industry standard, and Shimano has done this with their's, I will discontinue buying GLoomis AND SHIMANO products from here on out. How about those rods that I bought thinking I could get them replaced for $50? Now it is 100. If I had more money, I would break and expedite every loomis rod I owned before the Aug 1 price increase.
You've lost me shimano, and I have purchased well over $3,000 of your products in the last few years.
SPEEDBEAD. reply :
QuoteIts all crazy!We all must be insane to pay $300,$400,$500 for a FISHING rod !
It's just a graphite stick with some metal rings and a handle.
$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$
I'll keep trying, hoping one of these times you'll get it...
Lucky Craft Man reply :
QuoteIll start by saying that I really like and respect Flechero. But I do disagree with you, despite seeing your point. I bought loomis because of the quality and the warranty. I dont baby my fishing stuff, I fish. I am downright hard on my rods. Clearly the industry has made lifetime warranties standard. So I buy the nicest rod I can afford, fish it like it was stolen, and get it repaired through their warranty service. If lifetime warranties were not the norm, I would buy cheaper rods so that I could afford to replace them more often.Point being, if lifetime warranties are the industry standard, and Shimano has done this with their's, I will discontinue buying GLoomis AND SHIMANO products from here on out. How about those rods that I bought thinking I could get them replaced for $50? Now it is 100. If I had more money, I would break and expedite every loomis rod I owned before the Aug 1 price increase.
You've lost me shimano, and I have purchased well over $3,000 of your products in the last few years.
I right there with you FourBizz...I calculated the retail value of all the G Loomis and Shimano equipment I own and I was amazed how much money I spent. I was planning on buying at least 5 NRX's, but I guess I will have to support my fishing equipment purchasing addiction with another company. As I said before, it is such a shame, because I really do think they make quality products. I just wish the "overall service" I thought I was buying into was still there.
Slip Gun reply :
.... guess it is time to give Dobyns a try... :-[
steezy reply :
I wish Loomis had never created that $50 replacement program. Thats not a warranty and should not be considered a part of any warranty. Its a replacement program and now they have simply raised the price and put a limit on it.
Im not defending Loomis/Shimano but frankly Im surprised any company could afford to run a program like that, its a total loss and a black hole. Im really surpirised the shimano shareholders ever allow this type of program.
If Loomis/Shimano had only offered the standard lifetime warranty that covered defects and workmanship like Daiwa and some others then this would not be an issue and they fact that they were willing to eat broken rods for a few years was just our good fortune while it lasted. I used the Xpeditor service once and loved it and still cant belive they replaced my rod.
I purchased my GLX rods because I love the way they feel and they way the fish, they lifetime warranty is a plus and the Xpeditor service was just icing on the cake but neither the warranty or Xpeditor service had anything to do with purchasing the rods and Yes I will buy at least 1 NRX rod.
Not trying to debate anyone, just calling a spade a spade.
You can put lipstick and perfume on a pig but eventually it will start to look and smell like a pig again.
8-)
Slip Gun reply :
QuoteI wish Loomis had never created that $50 replacement program. Thats not a warranty and should not be considered a part of any warranty. Its a replacement program and now they have simply raised the price and put a limit on it.Im not defending Loomis/Shimano but frankly Im surprised any company could afford to run a program like that, its a total loss and a black hole. Im really surpirised the shimano shareholders ever allow this type of program.
If Loomis/Shimano had only offered the standard lifetime warranty that covered defects and workmanship like Daiwa and some others then this would not be an issue and they fact that they were willing to eat broken rods for a few years was just our good fortune while it lasted. I used the Xpeditor service once and loved it and still cant belive they replaced my rod.
Not trying to debate anyone, just calling a spade a spade.
You can put lipstick and perfume on a pig but eventually it will start to look and smell like a pig again.
8-)
One can also view it from the point of view that many would have never bought those rods in the first place if they had not provided that warranty. I am hard on gear and would never spend that kind of money on a rod if i didn't know it came with an above and beyond warranty. Call it an excessive perk if you will... I call it the reason I chose G Loomis.
What you are missing is that this warranty sold many of the rods. If you don't believe this that's like saying you didn't factor in the bonus a company was offering when you decided to change jobs. It's a perk you are counting on.
steezy reply :
QuoteQuoteI wish Loomis had never created that $50 replacement program. Thats not a warranty and should not be considered a part of any warranty. Its a replacement program and now they have simply raised the price and put a limit on it.Im not defending Loomis/Shimano but frankly Im surprised any company could afford to run a program like that, its a total loss and a black hole. Im really surpirised the shimano shareholders ever allow this type of program.
If Loomis/Shimano had only offered the standard lifetime warranty that covered defects and workmanship like Daiwa and some others then this would not be an issue and they fact that they were willing to eat broken rods for a few years was just our good fortune while it lasted. I used the Xpeditor service once and loved it and still cant belive they replaced my rod.
Not trying to debate anyone, just calling a spade a spade.
You can put lipstick and perfume on a pig but eventually it will start to look and smell like a pig again.
8-)
One can also view it from the point of view that many would have never bought those rods in the first place if they had not provided that warranty. I am hard on gear and would never spend that kind of money on a rod if i didn't know it came with an above and beyond warranty. Call it an excessive perk if you will... I call it the reason I chose G Loomis.
What you are missing is that this warranty sold many of the rods. If you don't believe this that's like saying you didn't factor in the bonus a company was offering when you decided to change jobs. It's a perk you are counting on.
Slip Gun, you make a good point and I cannot disagree but no other company offers anything close to the Xpeditor program (even with the price increase and limit) so the Loomis rods are still a great deal. IMHO.
HopelesslyAddicted reply :
QuoteQuoteI have never paid full price for any rod. I got connections.
well now it makes more sense.
but then your edit confused me.
sorry if i missed this: can you xpedite a NRX that has already been 'wild carded'?
that might get one, maybe two, NRXs in my hand but im pro'lly done with GLX and down...
Yeah I'm not too sure about their policy with their NRX's. The whole wild card thing is a little weird I'm not sure if its separate from the Xpeditor.
I'll tell you one thing this makes me think that the NRX's might be a little more prone to breakage than we anticipate.
Slip Gun reply :
QuoteQuoteQuoteI wish Loomis had never created that $50 replacement program. Thats not a warranty and should not be considered a part of any warranty. Its a replacement program and now they have simply raised the price and put a limit on it.Im not defending Loomis/Shimano but frankly Im surprised any company could afford to run a program like that, its a total loss and a black hole. Im really surpirised the shimano shareholders ever allow this type of program.
If Loomis/Shimano had only offered the standard lifetime warranty that covered defects and workmanship like Daiwa and some others then this would not be an issue and they fact that they were willing to eat broken rods for a few years was just our good fortune while it lasted. I used the Xpeditor service once and loved it and still cant belive they replaced my rod.
Not trying to debate anyone, just calling a spade a spade.
You can put lipstick and perfume on a pig but eventually it will start to look and smell like a pig again.
8-)
One can also view it from the point of view that many would have never bought those rods in the first place if they had not provided that warranty. I am hard on gear and would never spend that kind of money on a rod if i didn't know it came with an above and beyond warranty. Call it an excessive perk if you will... I call it the reason I chose G Loomis.
What you are missing is that this warranty sold many of the rods. If you don't believe this that's like saying you didn't factor in the bonus a company was offering when you decided to change jobs. It's a perk you are counting on.
Slip Gun, you make a good point and I cannot disagree but no other company offers anything close to the Xpeditor program (even with the price increase and limit) so the Loomis rods are still a great deal. IMHO.
"Dobyns Rods 'No Hassle' Warranty Alternative
If you need to get a replacement rod immediately for that fishing trip tomorrow, simply take the damaged rod to your local Dobyns Rods Dealer and pay them a $60 replacement fee. They will keep your damaged rod and give you a new, same model rod, in return. No questions asked, no shipping, no waiting or wondering about warranty claim charges. This replacement is dependent on the dealer having inventory of your damaged rod model and their willingness to participate in this program. "
From what I hear this can be done easily over the phone and have it shipped.... but I can't say from first hand experience. But it looks worth giving a try at my talent at breaking my favorite toys
Craiger12 reply :
I just broke one of my Dobyns rods a few weeks ago while spooling line because I did something incredibly stupid. It was the first rod I ever broke and I was so mad at myself at the time. However, I called Dobyns the next day and they got me a replacement rod sent out the same day for $100. The price would have been $60 but I paid extra for faster shipping so I could use the rod that weekend. I was extremely satisfied with the customer service at Dobyns. I guess they now have the best warranty/replacement program out there. Fortunately for me I prefer their rods over any other company at this point anyway.
jignfule reply :
QuoteQuoteIll start by saying that I really like and respect Flechero. But I do disagree with you, despite seeing your point. I bought loomis because of the quality and the warranty. I dont baby my fishing stuff, I fish. I am downright hard on my rods. Clearly the industry has made lifetime warranties standard. So I buy the nicest rod I can afford, fish it like it was stolen, and get it repaired through their warranty service. If lifetime warranties were not the norm, I would buy cheaper rods so that I could afford to replace them more often.Point being, if lifetime warranties are the industry standard, and Shimano has done this with their's, I will discontinue buying GLoomis AND SHIMANO products from here on out. How about those rods that I bought thinking I could get them replaced for $50? Now it is 100. If I had more money, I would break and expedite every loomis rod I owned before the Aug 1 price increase.
You've lost me shimano, and I have purchased well over $3,000 of your products in the last few years.
I right there with you FourBizz...I calculated the retail value of all the G Loomis and Shimano equipment I own and I was amazed how much money I spent. I was planning on buying at least 5 NRX's, but I guess I will have to support my fishing equipment purchasing addiction with another company. As I said before, it is such a shame, because I really do think they make quality products. I just wish the "overall service" I thought I was buying into was still there.
Bottom Line, Shimano doesn't have a monopoly on fishing gear. I too have about 3K worth of it with glx rods & shimano reels. But I also have other brands of gear. The NRX rods were going to be an automatic upgrade for me, but this new policy is going to be a deal breaker for me. >
Tin reply :
It's sad what rod companies are producing and charging these days...
SJB1226 reply :
ive got 2 broken loomis GLX's that I have had for about a year lol just never got around to sending them in im really glad I seen this as I just did the replacement... so I will have my new ones shortly and only cost 100 bucks.. Im not a loomis fan and well be selling these two as soon as they get here. They made a killing in more rod sells because of that program and then once they sold god only knows how many rods because people thinking they was gonna have that program protecting them and then Shimano bailed on yall! thats why I ONLY fish Daiwa I always know what to expect! can you say time to buy stock in Daiwa!?!? their sales just increased a LOT!
flechero reply :
QuoteIll start by saying that I really like and respect Flechero. But I do disagree with you, despite seeing your point. I bought loomis because of the quality and the warranty. I dont baby my fishing stuff, I fish. I am downright hard on my rods. Clearly the industry has made lifetime warranties standard. So I buy the nicest rod I can afford, fish it like it was stolen, and get it repaired through their warranty service. If lifetime warranties were not the norm, I would buy cheaper rods so that I could afford to replace them more often.Point being, if lifetime warranties are the industry standard, and Shimano has done this with their's, I will discontinue buying GLoomis AND SHIMANO products from here on out. How about those rods that I bought thinking I could get them replaced for $50? Now it is 100. If I had more money, I would break and expedite every loomis rod I owned before the Aug 1 price increase.
You've lost me shimano, and I have purchased well over $3,000 of your products in the last few years.
Jay,
I think you missed what I meant... or I just don't communicate as well as I used to!
My point was that many of us fished Loomis before the Xpediter program and just had a legit warranty. I realize that many people bought for the replacement program. The original warranty (defects and workmanship) is still there plus a one time "oops" replacement for a fee. That's still better than many others out there.
I know you fish hard... no quams with that, I also do but I'm a little more careful with the rods not in my hand I guess. Part of that is knowing first hand what it takes to build them, and part is growing up w/o replacement policies.
If I smack a tip with a bait, and it later breaks at that spot- it was a result of fishing hard (or sometimes carelessness) not a defective rod... in those cases, I don't have any heartburn if I have to buy another rod. I don't expect a company to buy a my replacement if I break a properly built rod.
In answer to Steezy's post
QuoteI don't understand. If you break a $375 MBR843GLX rod by stepping on it or closing a door on it, you would not pay $100 to get a new MBR843GLX replacement rod ?Instead you would throw the MBR843GLX rod in the trash and buy another brand of rod ?
I'm confused.........Tell you what if you break a GLX rod and don't feel like paying $100 for the replacement, just contact me and I will pay for you to ship the brokn rod to me and I will gladly pay the $100 for the new replacement and that offer goes to anyone that has a broken GLX that would qualify for a replacement rod.
I admit $100 is a big jump from the previous $50 but I would give one of my nuts to get the same replacement warranty on my Daiwa Steez rods or my Custom NFC/Otterod.
I cried like a baby when I broke one of my Steez rods earlier this year and had to just toss that $450 in the trash.
Again, I wasn't clear. I'll use the Xpediter if it's available. But I did not buy loomis because of it and wouldn't avoid loomis now if they had the correct rod for one of my applications, knowing the new warranty/replacement policies.
flechero reply :
SJB1226,
I love how you assume they make a killing off these rods... just this thread alone shows me how many people bought for a replacement policy... which would not get changed if it was profitable.
BigGame0892 reply :
QuoteRemember the threads on how many rods have you ever broken? Most of this very forum said none or one and with all the years of fishing, that says something.
Flechero:
Doesn't this quote from a one of your earlier posts in this thread mean that Shimano/G Loomis was making a pretty good profit from the Xpeditor? I mean, if there is a whole bunch of people buying the rods because of the Xpeditor warranty - and according to you and past threads very few people have ever broken a rod, that equals profit right?
Just sayin...
CWilliams reply :
QuoteQuoteRemember the threads on how many rods have you ever broken? Most of this very forum said none or one and with all the years of fishing, that says something.Flechero:
Doesn't this quote from a one of your earlier posts in this thread mean that Shimano/G Loomis was making a pretty good profit from the Xpeditor? I mean, if there is a whole bunch of people buying the rods because of the Xpeditor warranty - and according to you and past threads very few people have ever broken a rod, that equals profit right?
Just sayin...
Im sure that thread did not expose the people that break the rods on purpose to cheat the system.
flechero reply :
No, actually- that $50 you used to pay for the Xpediter doesn't equal profit on a replacement rod... at the very least, it cost them that to make the replacement. I honestly think they lose a little money on that deal, because even at their discount, shipping eats up a good part of that $50.
And remember... if they were profiting off the Xpediter- they wouldn't discontinue it. That would be like throwing money away.
steezy reply :
Corporate business is taking over the fishing industry just like any other business. It happen with Daiwa this year when they started competing with their resellers by selling all their rods and reels on the daiwa website.
Pure and simple greed !
BigGame0892 reply :
QuoteNo, actually- that $50 you used to pay for the Xpediter doesn't equal profit on a replacement rod... at the very least, it cost them that to make the replacement. I honestly think they lose a little money on that deal, because even at their discount, shipping eats up a good part of that $50.And remember... if they were profiting off the Xpediter- they wouldn't discontinue it. That would be like throwing money away.
I think you've missed my point, or I didn't explain very well.
There have been numerous people just on this thread that said at least part of the reason they bought a Loomis was because of the Xpeditor warranty. Therefore, Loomis made additional sales based on Xpeditor. In addition, many members said they have only broken maybe one or no rods in the past.
So, these people that hardly ever break rods, were still buying Loomis for the Xpeditor for "added insurance" in case something did happen. Hardly ever breaking a rod, means that Loomis did not have to replace many and lose money on those replacements as you said above (and I agree with). Of course, as was mentioned, there is no way to account for people that broke rods on purpose to get a replacement.
Simply, the sales Loomis made based on the Xpeditor feature probably well outweigh their costs to replace rods under the Xpeditor.
We'll see soon enough I suppose if they take a major hit in their sales because of all of this. Heck, its already taken up 5 pages on this board!!!
Dan: reply :
QuoteMaybe we are all just spoiled by Loomis.St Croix offers a very good warranty on their high end ($300-$400) rods, its not as good as the Loomis but close.
If you buy a $500 Daiwa Steez rod or $400-$500 Kistler Z-Bone rod and break it on a rod locker or truck door then you don't even get 1 new replacement at a discount, all you have is the standard replacement warranty which is at the discretion of the rod company.
Daiwa Steez std warranty is lifetime but Kistler only gives you a 12 month warranty on their high end ($400 std or $500 custom) Z-Bone rods.
I think someone said it best, if you buy a high end rod then you are more likely to take better care of it so the lack of a user breakage warranty is not as big of an issue. IMHO its more of a luxury.
What is the difference between St. Croix's Gold Star Service Plan and G.Loomis' Xpeditor service? I thought it was $50 for a replacement under each plan?
steezy reply :
QuoteQuoteMaybe we are all just spoiled by Loomis.St Croix offers a very good warranty on their high end ($300-$400) rods, its not as good as the Loomis but close.
If you buy a $500 Daiwa Steez rod or $400-$500 Kistler Z-Bone rod and break it on a rod locker or truck door then you don't even get 1 new replacement at a discount, all you have is the standard replacement warranty which is at the discretion of the rod company.
Daiwa Steez std warranty is lifetime but Kistler only gives you a 12 month warranty on their high end ($400 std or $500 custom) Z-Bone rods.
I think someone said it best, if you buy a high end rod then you are more likely to take better care of it so the lack of a user breakage warranty is not as big of an issue. IMHO its more of a luxury.
What is the difference between St. Croix's Gold Star Service Plan and G.Loomis' Xpeditor service? I thought it was $50 for a replacement under each plan?
Dan, I believe you are correct on the St. Croix Gold Star Service Plan. $50 for a replacement/repair, no questions asked. I think the only difference is St. Croix determines if they replace or repair the rod unlike Loomis that just replaced the rod.
Skunked in DR reply :
QuoteQuoteMaybe we are all just spoiled by Loomis.St Croix offers a very good warranty on their high end ($300-$400) rods, its not as good as the Loomis but close.
If you buy a $500 Daiwa Steez rod or $400-$500 Kistler Z-Bone rod and break it on a rod locker or truck door then you don't even get 1 new replacement at a discount, all you have is the standard replacement warranty which is at the discretion of the rod company.
Daiwa Steez std warranty is lifetime but Kistler only gives you a 12 month warranty on their high end ($400 std or $500 custom) Z-Bone rods.
I think someone said it best, if you buy a high end rod then you are more likely to take better care of it so the lack of a user breakage warranty is not as big of an issue. IMHO its more of a luxury.
What is the difference between St. Croix's Gold Star Service Plan and G.Loomis' Xpeditor service? I thought it was $50 for a replacement under each plan?
Pretty sure with the Gold Star Plan you have to pay shipping both ways, so it ends up costing more like $90 or $100.
The big difference St. Croix has always had was the trade in and upgrade programs.
J Francho reply :
QuoteQuoteQuoteMaybe we are all just spoiled by Loomis.St Croix offers a very good warranty on their high end ($300-$400) rods, its not as good as the Loomis but close.
If you buy a $500 Daiwa Steez rod or $400-$500 Kistler Z-Bone rod and break it on a rod locker or truck door then you don't even get 1 new replacement at a discount, all you have is the standard replacement warranty which is at the discretion of the rod company.
Daiwa Steez std warranty is lifetime but Kistler only gives you a 12 month warranty on their high end ($400 std or $500 custom) Z-Bone rods.
I think someone said it best, if you buy a high end rod then you are more likely to take better care of it so the lack of a user breakage warranty is not as big of an issue. IMHO its more of a luxury.
What is the difference between St. Croix's Gold Star Service Plan and G.Loomis' Xpeditor service? I thought it was $50 for a replacement under each plan?
Pretty sure with the Gold Star Plan you have to pay shipping both ways, so it ends up costing more like $90 or $100.
The big difference St. Croix has always had was the trade in and upgrade programs.
No, you use their link to print a Fedex label, its $10, and include a check for $50 for the rod.
Skunked in DR reply :
Happy to be corrected. I see more St. Croix's in my future.
Grey Wolf reply :
This has turned into a great learning process.
J Francho reply :
QuoteHappy to be corrected. I see more St. Croix's in my future.
Canada might be $20 to ship. But still...
fourbizz reply :
I neglected to mention that I have never had a Gloomis replaced. I have had several shimanos and powells warrantied over the years though. But the fact that the 5 or 6 loomis rods I do own will cost me 100 each when I inevitably break them, really ticks me off. I wouldnt have bought them if it had been 100 when i did. I can walk into fishermans warehouse and replace a powell over the counter for $40.
I am DONE with shimano and Gloomis. Daiwa makess a reel every bit as good, and I'd rather fish a Powell or .... ick... a Dobyns at this point.
s13john reply :
i can see why to be ticked at g-loomis. but shimano still has an over the counter warranty so shipping or anything. i know its their parent company but its still its own deal its probably just shimano price gauging so you buy more shimano and the people that are g-loomis head will still buy it anyway. it does suck alot for people with loomis rods now or ones that are discontinued.
burleytog reply :
QuoteCorporate business is taking over the fishing industry just like any other business. It happen with Daiwa this year when they started competing with their resellers by selling all their rods and reels on the daiwa website.Pure and simple greed !
Greed? ;D
KYntucky Warmouth reply :
QuoteQuoteCorporate business is taking over the fishing industry just like any other business. It happen with Daiwa this year when they started competing with their resellers by selling all their rods and reels on the daiwa website.Pure and simple greed !
Greed? ;D
How is selling a product that you produce through your own website greed?
jignfule reply :
QuoteQuoteQuoteCorporate business is taking over the fishing industry just like any other business. It happen with Daiwa this year when they started competing with their resellers by selling all their rods and reels on the daiwa website.Pure and simple greed !
Greed? ;D
How is selling a product that you produce through your own website greed?
Comrades, anytime you capitalists pigs profit by your free enterprise economy, we classify that as GREED!!!!! ;D ;D ;D
roadwarrior reply :
Time to move on...
Good night Irene.
-Kent a.k.a. roadwarrior
Global Moderator
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