Revo Premier Prm20- Are You Kidding Me?!? 2024
NorcalBassin reply :
I finally got to put in some good time last week with the Revo PRM 20/GLX BSR803 combo (for small tubes) I purchased about 2 years ago. I had only put in 3-4 hours with the combo since I purchased it and was excited to finally go to a smallmouth fishery for a week so I could use it extensively. It performed great the first couple days, but on day three the reel literally snapped off during a cast. I instantly assumed the reel seat gave way on the GLX but was beyond shocked to see the Premier in 2 pieces.
This set up has been sitting in a rod/reel cover its entire life and in no way had any "trauma" since I took it out of the box, so this is absolutely mind blowing. I've never had a bass rod break, let alone a reel. I never even considered warranties for reels and wrongly assumed they were lifetime like high quality rods (reel retails for $249), but the Revo is only warrantied for 1 year. 
I am appreciating my Shimanos even more and more at this point and feel a bit ripped off by Abu not standing behind their product. Thanks for letting me vent...
Darren. reply :
What a bummer, man!
EvanT123 reply :
Wow that's crazy for a reel that costs more than 2 bills. It almost looks like the reel stem is plastic.
TiNuts reply :
Oh that sucks. I was just thinking about getting one of these. I will be looking into other options.
Have you tried calling Abu/Pure Fishing anyways and explaining the situation? They may (or may not) help you out. The worst they can do is say no.
Revival reply :
Wow! That sucks man
South FLA reply :
I have tried and tried many times to give Abu Revo baitcasters a chance and all but the Skeet Reese series have disappointed me from premature bearing failure, to guide inserts falling out, to bad worm gears, or winding sounds when casting. Nevertheless, the do have good customer support so you can probably replace it and sell it in the flea market when they give you a new reel back and go buy a Shimano or Daiwa!
aavery2 reply :
Sorry for your bad luck, I have the same reel and it has been flawless since I purchased it a few years back. The part you need is called the Stem PN 1221422, it is an easy part to change on these reels the bad news is that it is about a $60 dollar part retail, maybe DVT can get you one a little cheaper or ABU customer support will help out. Good Luck
Diggy reply :
Thats a first, hopefully they take care of that.
tomustang reply :
The rod did it
Delaware Valley Tackle reply :
Even though the warranty is expired I'd give it a shot. If you decide to repair it let me know.
fishking247 reply :
d**n, i've never seen or heard that happen to any reel
Traveler2586 reply :
If you haven't done it yet I'd contact Abu Garcia Customer Support and send them your photos; it looks to me like it's a bad casting with an air bubble at the break point which probably weakened the stem, this I believe would be a manufacture defect.
NorcalBassin reply :
On 7/1/2013 at 5:01 AM, aavery2 said:Sorry for your bad luck, I have the same reel and it has been flawless since I purchased it a few years back. The part you need is called the Stem PN 1221422, it is an easy part to change on these reels the bad news is that it is about a $60 dollar part retail, maybe DVT can get you one a little cheaper or ABU customer support will help out. Good Luck
Thanks for the specifics... definitely going to have to think about that. I didn't realize you could actually repair such a thing.
On 7/1/2013 at 7:25 AM, Traveler2586 said:If you haven't done it yet I'd contact Abu Garcia Customer Support and send them your photos; it looks to me like it's a bad casting with an air bubble at the break point which probably weakened the stem, this I believe would be a manufacture defect.
I sent them an email with the pics but haven't heard anything back yet. I put this in as a Google search and found someone with a similar break that Abu did not take care of since it was more than a year since the purchase, but like TiNuts said the worst they can do is say no. I'll let you guys know how this plays out. Thanks!
nocluefisher reply :
Send them a link to this thread and show them how good or bad they can look to large group of fishermen who spend alot of money on gear. I have seen one post already of a lost sale.
new2BC4bass reply :
On 7/1/2013 at 6:27 AM, fishking247 said:d**n, i've never seen or heard that happen to any reel
X2 Fished until 4 years ago with spinning gear. None of my reels cost more than about a fourth of what your reel cost. Usually a lot less. Never had one break there. Never known of anyone else to ever have one break there. Just goes to show that nothing is perfect. Have to believe it is a manufacturing problem when the handle was cast (made, not fished). Does suck, tho. I feel certain it will be made right. I don't see any tire tracks on the stem. 
TNBassin' reply :
Abu's rep just keeps getting worse and worse. Glad I jumped ship when I did.
Hooligan reply :
Some time ago I posted about failures that occurred and this is exactly the sort of thing I was talking about. But, those things don't happen in the real world, people argued. Yet, here it is plain as day. I've seen it happen with casting reels as well.
GOOD luck with AG customer service, they're usually decent to deal with.
Arv reply :
wow...
jeb2 reply :
On 7/1/2013 at 8:21 AM, NorcalBassin said:I sent them an email with the pics but haven't heard anything back yet. I put this in as a Google search and found someone with a similar break that Abu did not take care of since it was more than a year since the purchase, but like TiNuts said the worst they can do is say no. I'll let you guys know how this plays out. Thanks!
Try calling them instead of emailing them. They seem to respond much faster (and give better service?) when you call in.
Sorry to hear about the issue, though. As much as I love my Gen2 Premier's and how trouble free they've been, AG is sure having a lot of quality control issues these days.
CTGalloway21 reply :
all reels will have breaks. it is funny how we stick to brands. I only use Abu Garcias cause I have never had a problem with them. I have had lemons in Shimano 2 out of 3 reels. A Curado and a Spirex and I haven't used Shimano since. Have you contacted customer service? They will replace it for you.
dodgeguy reply :
that is why I will not buy any reel without a aluminum or magnesium frame.i have had that happen on graphite frame reels.as far as I know the neck on that reel is a composite.
J Francho reply :
Quote
I sent them an email with the pics but haven't heard anything back yet.
Definitely CALL them. Email is never a good channel for dealing with customer service. Just sit on the line until they give you what you want or escalate to a manager.
loudcherokee reply :
hmmm....I see nothing here that a little duck tape won't fix!
LC
baluga reply :
Super glue might be a better.
loudcherokee reply :
On 7/2/2013 at 4:16 AM, baluga said:Super glue might be a better.
IDunno. I never messed with any of them thar fancy high tech chemicals. Now, with the right amount of turtle wax, that might buff out.
LC
HomersTomaco reply :
That exact same thing happened to someone I know too, but both reels were shimanos... Now he uses Abu. Ha
Gatorbassman reply :
Don't just email them. Call them and talk to a real person. They have great customer support. I've never had problems with them not standing behind their products.
thehooligan reply :
ouch, hopefully they stand behind there product and replace it....
Blues19 reply :
if you get contace with abu, let us know what happens
harmon reply :
I don't know what everyone does to their reels, but I have never had a problem with Abu Garcia reels. The only crappie reel I have is a Shimano, just sayin...That break looks to be from extreme force, not just from reeling it. The plastic look is casting, not plastic.
I'm a NAVSEA NDT LEVEL III EXAMINER, I specialize in examining metal, not just blowing smoke.
Harmon
0119 reply :
The nanoshield coating is a proprietary metal, the actual stem is Xcraftic, yet another proprietary who knows what material. Sad to see really. Just confirms in my mind that no Abu made outside of Sweden is worth having.
Bass Junkie reply :
On 7/3/2013 at 1:24 AM, 119 said:Sad to see really. Just confirms in my mind that no Abu made outside of Sweden is worth having.
Ever used a Revo?
Tanner McCoy reply :
A couple of zip ties and that thing will be good as new!!
webertime reply :
Not macro photos but it looks like there was a void in the casting (think cheese bubble on a pizza) .
Traveler2586 reply :
On 7/3/2013 at 1:24 AM, 119 said:The nanoshield coating is a proprietary metal, the actual stem is Xcraftic, yet another proprietary who knows what material. Sad to see really. Just confirms in my mind that no Abu made outside of Sweden is worth having.
Actually I believe the material is "Pot metal", also known as "monkey metal".
Here is a good read for you to use when talking with AG. http://en.wikipedia.org/wiki/Pot_metal
From wikipedia "Pot metal can be prone to instability over time, as it has a tendency to bend, distort, crack, shatter, and pit with age. The low boiling point of zinc and the fast cooling of the newly-cast part often allow air bubbles to remain within the cast part, weakening the metal. Many of the components of pot metal are susceptible to corrosion from airborne acids and other contaminants, and the internal corrosion of the metal often causes the decorative plating to flake off.[citation needed] Pot metal is not easily glued, soldered or welded."
webertime reply :
NanoShield is just a coating (paint or anodizing). "Xcraftic" is a marketing ploy for aluminum of a certain alloy. Again, that component is a cast piece and dollars to donuts there was a void in it. Happens from time to time (I saw a Stratic do the same thing) .
0119 reply :
Bass Junkie...... yes I have. Ive owned 3. That's why I said anything Abu made outside of Sweden is Junk.
Im not anti-Abu. That's all I own.
clayton86 reply :
So what was the outcome did they fix it?
South FLA reply :
On 7/4/2013 at 8:32 AM, Traveler2586 said:Actually I believe the material is "Pot metal", also known as "monkey metal".
Here is a good read for you to use when talking with AG. http://en.wikipedia.org/wiki/Pot_metal
From wikipedia "Pot metal can be prone to instability over time, as it has a tendency to bend, distort, crack, shatter, and pit with age. The low boiling point of zinc and the fast cooling of the newly-cast part often allow air bubbles to remain within the cast part, weakening the metal. Many of the components of pot metal are susceptible to corrosion from airborne acids and other contaminants, and the internal corrosion of the metal often causes the decorative plating to flake off.[citation needed] Pot metal is not easily glued, soldered or welded."
Perfect time for the overused term
"It is what it is!"
So if anyone is interested in a fully machined "not machined from a casting" here are some modern alternatives
http://www.vanstaal.com/VM150_reels.htm
http://www.pennreels.com/products/reels/spinning-reels/torque
http://www.accuratefishing.com/products/twinspin/twinspin_index.php
NorcalBassin reply :
UPDATE:
I put the reel back in its box and "forgot about" it for a few months figuring I'd just order the replacement part once I needed the reel again next year. Fast forward to a couple weeks ago and I was cleaning out my fishing cabinets in the garage and came across the reel, so I figured I'd quit being lazy and just call Abu since email got me nowhere (as previously mentioned). The guy on the phone was pretty straight forward and nice enough. He told me to just send the reel in with a brief letter detailing my story and the service department would take a look at it.
I sent the reel in 10 days ago and was pleasantly surprised to already have a package from Pure Fishing waiting for me today. I opened it up thinking it was cool I never received a call requesting payment of some sort and that they replaced the stem without charge... and then I was shocked that they sent be a brand spankin new reel despite the one I sent in being out of warranty and in good shape overall. 10 days from CA to Iowa and back... that's incredible customer service. I'm definitely not getting rid of my Shimanos and Daiwas by any means, but Abu has definitely won me over with their customer service and will have me as a fan for years to come. I figured the least I could do was pass this story along to let you guys know they went above and beyond.
camovan reply :
Thats great. I had a similar experience with abu. Broken rod on second use, 2 emails and nothing so I just shipped it to them with a note and a check for return shipping. 10 days later, new rod and they never cashed the check for the return shipping.
aavery2 reply :
Way to go ABU Garcia!
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