Kind of ticked at BPS 2025

CanalStalkin reply :

I sent back a combo about a month ago for a replacement and have been waiting this entire time for something to get back to me. Also had to ship it all back on my own dime. They already messed up one time and sent me a rod with no reel, which he told me to keep. Now they are saying I have to send it back even after their own employee told me to keep it and I have already been fishing with it. I got a second rod and my reel should be here today. Has anyone else had this issue with returns? I asked for a refund for the shipping and it was like trying to get blood from a rock. I hate when stuff like this happens, the left hand doesn't know what the right is doing.

seyone reply :

start shopping at ***.

Hammer 4 reply :

X 2...I try to avoid buying stuff at bps, especially online..Tackle warehouse has great customer service, Fast shipping, and good prices..what more could you want..?

Quote
start shopping at ***.

CanalStalkin reply :

Hey, at least they were kind enough to include a gift card for $5.17 for my "troubles" :

seyone reply :

what did the 5.17 cover?

CanalStalkin reply :

maybe warming up my car to go to the post office.

seyone reply :

lol. you should just send it all back.

CanalStalkin reply :

I would if I could get something else for what I paid. I only paid 89 for the combo and its 159.99 I think now. So if I get a refund id be SOL lol.

b.Lee reply :

I would just keep calling and raising hell, eventually they will want you off the phone and give you what you want. Maybe even more

Five-Alive reply :

I have been ticked at them too but I still love to walk through the stores. The closet BPS store to me (Concord, NC is 150 miles away, I had purchased a nice rod (well, expensive anyway) from the Myrtle Beach SC store (250 miles away) and on the first trip out it broke into 3 pieces on a normal hook set. I called BPS and was told that since it was still within 30 days of me purchasing the rod that it could be swapped at the store. I took the rod to the Concord store and was told that I had to take it back to the Myrtle Beach store which by then would be more than 30 days from the date of purchase and would not qualify for an in store exchange. I think the customer service person could see the look of shock in my face and she said wait here just a minute and she returned with a manager that allowed me to exchange the rod at their store.

D4u2s0t reply :

I don't order online from them anymore, because it always seems to be a headache. I go to ***, and always have my items in 2 days.

Jig Man reply :

You guys need to move to Springfield, MO. The customer service there is fantastic. They even exchanged a fly rod and reel one day that had been burned in a house fire.

CWB reply :

Never had an issue in the store. In fact quite the opposite. Online I have had a problem or two but they were always resolved to more than my satisfaction.

I don't order from them online anymore as there are 2 in my area now. Like everyone else says, use Tackle Warehouse for online.

tnbassfisher reply :

Typical, typical, typical.

bassmedic46 reply :

I usually buy my stuff in the store. Had a problem with them sending stuff to a different address.

Fishbone reply :

Go Cabelas. They rock.

CanalStalkin reply :

well this is ridiculous, I FINALLY got the reel in the mail today and its RH retrieve, I specifically told the guy about 50 times it had to be LH like my original. Month down the crapper. I so wish I didn't buy this d**n thing on sale so I could get a refund for it all and just take my business elsewhere. Not much I can do with 89 bucks though. >

roadwarrior reply :

AHHHHHHHHHHHHHHHHH

Send it back, request a refund and try to get

reimbursed for your mailing costs. Then, do

business somewhere else.

Bassnajr reply :

Well, I hate to jump on the band wagon but.....

I went to the store to buy a trolling motor. They had a good deal on a Motorguide Pro (80) w/ built in sonar. They didn't have any in stock, but had one sent from another store. 7 days.........

They called..it's in. I drive to Foxboro (45 mins.) get there, it's the wrong one. They say take it, use it, we'll get the right one. I say OK. 30 days.........

They call...the "right" one is in....come get it, bring the other one back. I take the one off my boat (a PIAT), pack it up, take it back. Drive to Foxboro (45 mins) get there, it's the same one I have..WRONG ONE AGAIN!! They now say only the "Pros" have the one (MG) with the built in sonar, but they are gonna get me a more expensive Minn Kota Maxxum w/sonar. They give me a new Maxxum (no sonar) to use until they can get the one w/sonar in. (different mount than Motorguide MORE holes in my boat). I agree. A week later, they call. They cannot get the Minn Kota with the sonar built in, but when the Motorguide w/ the sonar "becomes available to the public", which I find out it has been for some time, they will get me that one. Just use the Minn Kota for now. This has been going on for 8-10 months. No new Motorguide yet, but I have called the manager EVERY month to remind him I am waiting for the right motor. He promises I will get it. What do you think??

Sorry for the long rant!!!!!! >

CHEVYRIDAZ reply :

TW is your friend................................

Stasher1 reply :

Quote
well this is ridiculous, I FINALLY got the reel in the mail today and its RH retrieve, I specifically told the guy about 50 times it had to be LH like my original. Month down the crapper. I so wish I didn't buy this d**n thing on sale so I could get a refund for it all and just take my business elsewhere. Not much I can do with 89 bucks though. >

I'd rather have $89 in my pocket than a combo that I can't use, but that's just me...

K_Mac reply :

CanalStalkin I would keep at it until I spoke to someone high enough in the food chain to resolve the problem. I do not believe this is "typical" of their customer service. It has not been for me. I have had few problems with them, and have never had one that was not resolved to my satisfaction. Good luck.

CanalStalkin reply :

I just got off the phone with a "level 2 call center representative". She handled the rod issue so now I can keep it. The reel on the other hand, id have to send back and wait till they got it for them to ship me a new one. I just decided ill fish with a RH reel lol. And about the freight charge, I have to fax them a copy of the receipt and will be getting that back. I dont NEED another MH rod. I think I will trade it here in the flea for something I can use for trebles .

christopherjake reply :

Quote
TW is your friend................................

Agreed. Love ***!!

Bassin_Fin@tic reply :

WOW! I am shocked.I've never heard any stories of this nature coming from a reputable place like BPS before. :

flipin4bass reply :

Store preference:

1. Tackle Warehouse

2. Cabelas

3. BPS (not!)

Bassin_Fin@tic reply :

Quote
Store preference:
1. Tackle Warehouse

2. Cabelas

3. BPS (not!)

My store preference is a forbidden site. :

KSRonH reply :

I see many have had problems with BPS, so just my .02. I've had several dealings, both in store and internet, with BPS over 20+ years. I personally have never had a problem. I can only think of one time where a problem came up, (turned out to be a UPS problem and not BPS), and it was resolved by BPS beyond my expectations. Maybe I've just been lucky but with so many reporting problems I felt like I needed to share my own experiences.

roadwarrior reply :

My experience has been the same. I find BPS

Customer Service to be outstanding. Still, this

story is unfortunate.

As a matter of policy, we (generally) don't allow

company bashing on the forum. Issues need to

be addressed and resolved among involved parties.

It seems most of this grievance has been aired.

It's time to move on.

This thread is closed.

-Kent a.k.a. roadwarrior

Global Moderator

12412

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