Kind of disappointed in Dobyns 2024
Fishin' Fool reply :
I bought a Dobyns Champion Extreme online during the Black Friday sales. I got it for about $85 less than MSRP, not a steal but a deal. Anyways I bought it without touching first, my mistake, and let me preface this I've never experienced Dobyns rods before this. For those that don't know they run on the lighter side of power. I bought a ML spinning rod which would probably equate to a L power in some lines. Anyway before the season started I decided it's too light for my needs. For $340 a rod should feel right (once again my fault I didn't touch first). I called Dobyns customer service and at first they were willing to switch me out for a rod of different size and power. So I paid to ship the rod back. Today I get an email that they want an additional $95 to cover the difference in what I paid and the rods cost. I don't know if I'm being tacky but I just can't do it. The rod I sent back was unused with the original tags still on it I don't understand why I couldn't trade it out for what I wanted. I don't know if I'm being unrealistic but I'm a little disappointed in my first experience with Dobyns.
dignan2121 reply :
Are they claiming it's not in new unused condition? First off if it was my buisness I'd take care of you and switch it out. But I could also understand if they felt that the rod was unsellable and since you waited quite awhile to return it to charge you the difference. I would of also have told you this prior to you shipping it to me. Anyways best of luck.
Fishin' Fool reply :
On 3/23/2016 at 7:23 AM, dignan2121 said:Are they claiming it's not in new unused condition? First off if it was my buisness I'd take care of you and switch it out. But I could also understand if they felt that the rod was unsellable and since you waited quite awhile to return it to charge you the difference. I would of also have told you this prior to you shipping it to me. Anyways best of luck.
Nope nothing to do with the rod condition. They would only credit what I paid. But I just wanted to switch for the same model. Yes the model has changed from last year to this year but I'm sure they could sell it for $50 less retail plus make a customer happy. I didn't think I was asking the impossible.
dignan2121 reply :
If it's an older model I can see why they would want to make you pay the difference. Still should have told you up front.
BrianinMD reply :
Did you go back to the shop you bought it from or straight to Dobyns?
Fishin' Fool reply :
On 3/23/2016 at 7:58 AM, BrianinMD said:Did you go back to the shop you bought it from or straight to Dobyns?
Both. American Legacy said they couldn't do it because the model had changed but Dobyns I don't get that. I even told them I'm in a 30 member bass club. You think for exposure alone it would be worth it to them. Dobyns is not big in Michigan. In fact my closest retail stores within 50 miles are in another country...Canada 
HeavyTwenty reply :
Basically they wanted you to pay the difference between the sale price and MSRP + $10? Doesn't seem unreasonable to me since its not their problem in the first place... the retailer should have handled the return.
BrianinMD reply :
Sounds like the dealer did a clearance sale so had the "All sales final" thing going on with the older model. Dobyns was a shot in the dark, worth a shot but with an old model not much chance it would work for a discount.
Fishin' Fool reply :
On 3/23/2016 at 8:08 AM, HeavyTwenty said:Basically they wanted you to pay the difference between the sale price and MSRP + $10? Doesn't seem unreasonable to me since its not their problem in the first place... the retailer should have handled the return.
Maybe you're right. Maybe I should have pushed it more with American Legacy.
flyfisher reply :
Seems fair to me. If i go to Target and buy something and i bought it on sale and want to swap out the item for a similar but different model, i expect to pay the difference just like if i lost the receipt i would expect to only get a refund or credit of the lowest sale price going back a reasonable amount of time.
fishindad reply :
FF, I'm from your neck of the woods (SE Mich) so I know what you speak of regarding no local Dobyns retailers. That said, I fish with Falcon Cara baitcasters and Dobyns Extreme spin rods. Have owned 6 or 7 DX at one point but am now down to three. I can tell you with no hesitation that Dobyns is as top-notch of a fishing rod company as any of the USA shops including St. Croix, Falcon, and Loomis - all of which I have dealt with - I still own and fish a couple high end rods (GLX, Legend Extreme). But being based on the West Coast, their rods are more popular with West Coast anglers and more retailers carrying their rods are out that way.
I've got to agree with the other posters that what you are wanting to do would not go over at most other retail companies. You probably know of people or have seen people trying to do just such thing - buy an item on sale and return it trying to get full MSRP in exchange. I know you are not trying to scam Dobyns but if you look at it from their point of view, they wouldn't be in business very long if they did what you're asking them to do. I say fish the rod for an entire season and then make up your mind to sell it or not. If it's the rod I have (DX702SF) it is an awesome dropshot rod and I've gone through many high end DS rods at that price point. Pair it with a Ci4 2500 and 7 lb. Sniper and it's the ultimate smallie weapon.
Fishin' Fool reply :
On 3/23/2016 at 8:52 AM, fishindad said:FF, I'm from your neck of the woods (SE Mich) so I know what you speak of regarding no local Dobyns retailers. That said, I fish with Falcon Cara baitcasters and Dobyns Extreme spin rods. Have owned 6 or 7 DX at one point but am now down to three. I can tell you with no hesitation that Dobyns is as top-notch of a fishing rod company as any of the USA shops including St. Croix, Falcon, and Loomis - all of which I have dealt with - I still own and fish a couple high end rods (GLX, Legend Extreme). But being based on the West Coast, their rods are more popular with West Coast anglers and more retailers carrying their rods are out that way.
I've got to agree with the other posters that what you are wanting to do would not go over at most other retail companies. You probably know of people or have seen people trying to do just such thing - buy an item on sale and return it trying to get full MSRP in exchange. I know you are not trying to scam Dobyns but if you look at it from their point of view, they wouldn't be in business very long if they did what you're asking them to do. I say fish the rod for an entire season and then make up your mind to sell it or not. If it's the rod I have (DX702SF) it is an awesome dropshot rod and I've gone through many high end DS rods at that price point. Pair it with a Ci4 2500 and 7 lb. Sniper and it's the ultimate smallie weapon.
Thanks for the advice. Gonna give the rod a shot and hope it doesn't sit on the rod rack this summer. The DX was the most expensive rod I had bought until snagging a NRX during the Classic weekend at about 40% off.
new2BC4bass reply :
I'm sorry, but no way is Dobyns going to lose money by swapping your rod for a current model. This isn't China where a 5 cent part costs the native consumer $50 by the time 50 people (plus the Chinese government) make a profit on it while on its way from the factory to his door.
Falcon sent me a $200 rod for $80 when I broke an Expert. Told them it was my fault as I fell face first into a pile of rocks. Now it is very possible they lost money on that particular rod, but they gained a customer. Falcons are my second largest group behind Fenwick. Missed the third eye from the end of a Fenwick while stringing a new-2-me rod. 15 minutes of casting wore a groove in the finish (and maybe into the blank) even though I was using mono. Fenwick offered me any replacement rod I desired at 45% off MSRP.
I seriously doubt $85 off on a $340 rod would wind up causing Dobyns to lose money.
Fishin' Fool reply :
On 3/23/2016 at 10:34 AM, new2BC4bass said:I'm sorry, but no way is Dobyns going to lose money by swapping your rod for a current model. This isn't China where a 5 cent part costs the native consumer $50 by the time 50 people (plus the Chinese government) make a profit on it while on its way from the factory to his door.
Falcon sent me a $200 rod for $80 when I broke an Expert. Told them it was my fault as I fell face first into a pile of rocks. Now it is very possible they lost money on that particular rod, but they gained a customer. Falcons are my second largest group behind Fenwick. Missed the third eye from the end of a Fenwick while stringing a new-2-me rod. 15 minutes of casting wore a groove in the finish (and maybe into the blank) even though I was using mono. Fenwick offered me any replacement rod I desired at 45% off MSRP.
I seriously doubt $85 off on a $340 rod would wind up causing Dobyns to lose money.
I'll be honest it makes me want to stick with Loomis.
iabass8 reply :
Your issue is with the retailer, not Dobyns. Your're essentially asking Dobyns to give you more money than what the rod was bought for. Imagine the problem they could run into if everybody bought the old DX on closeout, send it back to Dobyns, and then wanted the receive the new DX HP for no additional charge. This really falls along the lines of common sense.
Kevin22 reply :
Sounds like you should just sell it and get your money back. I definitely wouldn't spend another $95 to get a rod you MIGHT like. Tell them they didn't tell you the added cost up front and you want them to ship your rod back to you, and that you will just sell the rod on BassResource.com with the story added and buy another gloomis. I bet you the $95 cost goes away.
MIbassyaker reply :
On 3/23/2016 at 7:01 AM, Fishin' Fool said:I bought a Dobyns Champion Extreme online during the Black Friday sales. I got it for about $85 less than MSRP, not a steal but a deal. Anyways I bought it without touching first, my mistake, and let me preface this I've never experienced Dobyns rods before this. For those that don't know they run on the lighter side of power. I bought a ML spinning rod which would probably equate to a L power in some lines. Anyway before the season started I decided it's too light for my needs. For $340 a rod should feel right (once again my fault I didn't touch first). I called Dobyns customer service and at first they were willing to switch me out for a rod of different size and power. So I paid to ship the rod back. Today I get an email that they want an additional $95 to cover the difference in what I paid and the rods cost. I don't know if I'm being tacky but I just can't do it. The rod I sent back was unused with the original tags still on it I don't understand why I couldn't trade it out for what I wanted. I don't know if I'm being unrealistic but I'm a little disappointed in my first experience with Dobyns.
The moral of the story.
dignan2121 reply :
On 3/23/2016 at 10:34 AM, new2BC4bass said:I'm sorry, but no way is Dobyns going to lose money by swapping your rod for a current model. This isn't China where a 5 cent part costs the native consumer $50 by the time 50 people (plus the Chinese government) make a profit on it while on its way from the factory to his door.
Falcon sent me a $200 rod for $80 when I broke an Expert. Told them it was my fault as I fell face first into a pile of rocks. Now it is very possible they lost money on that particular rod, but they gained a customer. Falcons are my second largest group behind Fenwick. Missed the third eye from the end of a Fenwick while stringing a new-2-me rod. 15 minutes of casting wore a groove in the finish (and maybe into the blank) even though I was using mono. Fenwick offered me any replacement rod I desired at 45% off MSRP.
I seriously doubt $85 off on a $340 rod would wind up causing Dobyns to lose money.
They cant do anything with the old model rod. None of their vendors are going to want it and they would be eating the cost of the new rod. I'd also feel a bit more sorry for someone who tripped and fell and broke their rod than someone who didn't try out the rod and waited 4 months to return it. That being said I'd still most likely trade it out hoping to gain a customer or at least explain the exchange before he shipped me the rod.
redbirdsfan44 reply :
I can sympathize with with both sides on this. Being that I work for a fairly reputable retailer ( not for dobyns ) Our store policy is a 30 day return or exchange policy except for any items discounted >30% which is 3 days. Being that the rod is new we would have exchanged it but you would still pay the difference on a newer model because it was a close out. The manufacturer won't credit the retailer on anything that is discontinued. Being that dobyns has the trade up program you should fish the rod for the season and see how you like it. If you aren't satisfied at the end of the season trade up to what you want.
Tim Kelly reply :
I find it slightly odd that you are blaming Dobyns for your shopping choice. You bought a rod at a discount price, which often means the line is ending and a new model is being introduced, and when it arrived it wasn't what you thought it might be. Now you want someone to pay for your mistake by swapping a previous model rod for a new model rod for no cost? You wouldn't be able to buy a new model rod at the price you paid for your old model one, but you're moaning about being asked to make up the difference?
It looks like an extremely generous offer by Dobyns to me. If someone had threatened me with an insinuation that the 30 man bass club would follow my lead on a rod company if I didn't do as they wanted, the offer would have been withdrawn straight away.
If you chase bargains rather than making a considered purchase, you're going to lose out sometimes. You have to take that on the chin.
tbone1993 reply :
Been there done that. Bought 2 quantum crankbait rods at a steal of a price and the only reason I kept them is because I gave them a shot. First day out fishing I caught a 7lber on the rod. I think I just kept it around for sentimental value ( 2nd rod was broken by a buddy). Every time I toss that thing I just want to let it fly out of my hands, the only thing holding me back is the reel attached to it. We both suffer from a case of buyers remorse. That being said when I contact Dobyn's about a rod I want to purchase I just ask which model fit my style of fishing. Almost always do they reply with the rod I already had in mind. The only time it gets weird is when considering buying a glass vs. traditional crankbait rod. Just remember if you bust a tip or something they fix it for no charge and it comes back better than new. They'll also send you the parts no charge.
Fishin' Fool reply :
Thanks for the responses guys, it also helps me see where they are coming from. Anybody know the average mark up on a rod?
smalljaw67 reply :
It has nothing to do with the new rods, well not entirely anyway. The way it works, and this is with all manufactures, is that when you buy a rod from an authorized dealer and you buy it on a sale price, it is assumed you either take the model that is on sale or don't buy it. If Dobyns was going to switch out your rod it would be devastating to them because every time they would improve the line anglers would buy up the discontinued rods at cheap prices no matter what the length, power and action and then trade them in for the newest rod in the power and action they want. The idea is that you got that rod at a sale price because it was an old model in a power and action you wanted to try, it felt light and Dobyns was willing to replace, but they didn't know you bought the rod on a deep discount, they assumed it was a full price purchase, had you told them you got it on sale and when you got it, they would have told you that you would have to pay an additional fee. So remember, when you buy a rod on sale, you are buying that length, power, and action and if you hope to swap it out with the manufacturer be prepared to pay the difference. Now, if you were sending the rod in on a warranty replacement, whatever fee Dobyns charges would have been what you pay but you'd also be getting the same length, power and action back so it wouldn't help anyway.
NJSalt reply :
If I were them, I would be hesitant to set a precedent. Anyone could just buy any rod they could find in a close out sale and exchange it for whatever model they really wanted. You may not think that they "lose money" but it all adds up.
Fishin' Fool reply :
On 3/23/2016 at 9:39 PM, NJSalt said:If I were them, I would be hesitant to set a precedent. Anyone could just buy any rod they could find in a close out sale and exchange it for whatever model they really wanted. You may not think that they "lose money" but it all adds up.
I get it. I honestly didn't realize when I bought the rod it was due to model close out. I don't think there was anything advertised about that but maybe I'm wrong. All I know is if I bought a pair of pants from Macy's and they were on sale and I never put them on in 3 months and I lost/gained weight and all I wanted to do was exchange for another size they aren't making me pay the price difference. I guess I had unrealistic expectations.
NJSalt reply :
On 3/23/2016 at 9:45 PM, Fishin' Fool said:On 3/23/2016 at 9:45 PM, Fishin' Fool said:I get it. I honestly didn't realize when I bought the rod it was due to model close out. I don't think there was anything advertised about that but maybe I'm wrong. All I know is if I bought a pair of pants from Macy's and they were on sale and I never put them on in 3 months and I lost/gained weight and all I wanted to do was exchange for another size they aren't making me pay the price difference. I guess I had unrealistic expectations.
Would the same apply to purchasing a pair of $30 pants off of the clearance rack and then attempting to exchange them for a pair of $50 pants on the "New Spring arrivals" Rack?
buzzed bait reply :
They have one of, if not the best Customer Service teams in terms of rod companies that i've dealt with. I think they offered you a pretty fair deal considering they did not have to do anything at all.
I've bought a number of rods sight unseen and have sold quite a few of them (Megabass casting rod on here this morning as a matter of fact, just too heavy for my style of fishing). It sucks to do it, but you have to accept the depreciation as part of the game if you buy them without holding them first.
Some days you really have to take a step back, put it all in perspective, and be grateful that these first world problems are what you are dealing with!
Fishin' Fool reply :
On 3/23/2016 at 10:22 PM, buzzed bait said:They have one of, if not the best Customer Service teams in terms of rod companies that i've dealt with. I think they offered you a pretty fair deal considering they did not have to do anything at all.
I've bought a number of rods sight unseen and have sold quite a few of them (Megabass casting rod on here this morning as a matter of fact, just too heavy for my style of fishing). It sucks to do it, but you have to accept the depreciation as part of the game if you buy them without holding them first.
Some days you really have to take a step back, put it all in perspective, and be grateful that these first world problems are what you are dealing with!
Right on! It's all about perspective. Worse case scenario I'll make it my light tube/spybait rod. It probably won't be a workhorse in my rod arsenal but will see spot duty. To me this is a high end rod maybe not to others that have a rod locker full of NRX'S. I really wanted it to be an everyday rod. I think that's what I'm most bummed about. I still have a Johnny Morris from 10 years ago that will probably be more of an everyday rod.
IAY reply :
Is the rod you bought worth the same as the rod you want to trade for?
Fishin' Fool reply :
On 3/23/2016 at 10:32 PM, IAY said:Is the rod you bought worth the same as the rod you want to trade for?
Original value yes. But I bought mine on a black Friday sale through American Legacy.
buzzed bait reply :
On 3/23/2016 at 10:28 PM, Fishin' Fool said:To me this is a high end rod maybe not to others that have a rod locker full of NRX'S. I really wanted it to be an everyday rod. I think that's what I'm most bummed about. I still have a Johnny Morris from 10 years ago that will probably be more of an everyday rod.
completely understand that, it cost more than any of my rods so i too would want it as an every day rod! I'm sure it will all work out in the end!
Logan S reply :
Just because the retail price is the same doesn't mean the value is the same. Your rod is a discontinued model and while it certainly has value, it has essentially zero value to Dobyns now that they have moved on to the new model. If there even is a way for them to re-sell the rod it will be at a far lower price than retail. It's a near-certainty that Dobyns would be losing money on this deal they proposed to you, but they offered it anyway...That's darn good customer service IMO.
Not trying to pile on to you personally, but it seems like a pretty nice deal they were offering...
Kevin22 reply :
For what its worth, I bought a ML st. croix eyecon for $85 (retails 110) and didn't care for the grip after a couple uses. I called st. croix and asked if I could pay to upgrade to a premier (120 retail) in the same action/length, they said no problem and there would be no charge.
I know there is a significant price difference between our two scenarios, but the mark-up should be about the same. Its all about keeping a customer happy. Some companies will do it, others just want money.
tomustang reply :
On 3/23/2016 at 8:05 AM, Fishin' Fool said:American Legacy said they couldn't
They're known for throwing shade. .
I don't deal with them anymore.
Fishin' Fool reply :
On 3/23/2016 at 11:01 PM, Kevin22 said:For what its worth, I bought a ML st. croix eyecon for $85 (retails 110) and didn't care for the grip after a couple uses. I called st. croix and asked if I could pay to upgrade to a premier (120 retail) in the same action/length, they said no problem and there would be no charge.
I know there is a significant price difference between our two scenarios, but the mark-up should be about the same. Its all about keeping a customer happy. Some companies will do it, others just want money.
Based on this experience I'd say I'm probably done with Dobyns.
Fishin' Fool reply :
On 3/23/2016 at 11:01 PM, Kevin22 said:For what its worth, I bought a ML st. croix eyecon for $85 (retails 110) and didn't care for the grip after a couple uses. I called st. croix and asked if I could pay to upgrade to a premier (120 retail) in the same action/length, they said no problem and there would be no charge.
I know there is a significant price difference between our two scenarios, but the mark-up should be about the same. Its all about keeping a customer happy. Some companies will do it, others just want money.
I do think they could have made more of an effort to try to win over a customer. There were no different options given. $95 more take it or leave it.
new2BC4bass reply :
Dobyns not being able to sell a new "old" model rod makes me curious as to how St. Croix can sell new "old" models in their Bargain Room. Are they taking a hosing on every rod in the Bargain Room? I'd hope they are at least getting the cost of manufacturing them back. I am not against a company making a profit for their efforts. They wouldn't be in business very long otherwise. I just don't want to pay 2 to 3 times the cost of manufacturing a product. Some items...such as jewelry...have so much mark up it makes me want to cry.....or change my profession.
I work in manufacturing. We get pennies for the individual parts we make. Our customers assemble them and make a very tidy profit. I'd be curious as to how much a company actually pays per rod versus its asking price.
Fishin' Fool reply :
On 3/23/2016 at 11:40 PM, new2BC4bass said:Dobyns not being able to sell a new "old" model rod makes me curious as to how St. Croix can sell new "old" models in their Bargain Room. Are they taking a hosing on every rod in the Bargain Room? I'd hope they are at least getting the cost of manufacturing them back. I am not against a company making a profit for their efforts. They wouldn't be in business very long otherwise. I just don't want to pay 2 to 3 times the cost of manufacturing a product. Some items...such as jewelry...have so much mark up it makes me want to cry.....or change my profession.
I work in manufacturing. We get pennies for the individual parts we make. Our customers assemble them and make a very tidy profit. I'd be curious as to how much a company actually pays per rod versus its asking price.
Dobyns has a store on their website that they sell refurbished rods. I saw a rod similar to mine except a medium instead of a ML they sold for $200 that had moderate use. Mine was new with tags. I'm thinking they could have got near $300 for it. At that price point what are they really losing?! Oh well I'm done with this thing. Hope to be fishing up here in early April.
Edited by Fishin' FoolNJSalt reply :
On 3/23/2016 at 11:40 PM, new2BC4bass said:. I just don't want to pay 2 to 3 times the cost of manufacturing a product.
I work in manufacturing. We get pennies for the individual parts we make. Our customers assemble them and make a very tidy profit. I'd be curious as to how much a company actually pays per rod versus its asking price.
Hate to break it to you, but you pay that increase or more on most of what you ever buy...
Side note- The thing that I think people don't take into consideration when it comes to cost of production of a product vs the retail price is just how much more goes into it than "Make this for X, sell it for Y, profit Z"
IAY reply :
It's stupid to me how they would ask for the value difference if the price originally were the same. Why should they care if you bought it on sale or not, they already sold the rod to the retailers anyways. I would be perfectly fine with them saying how they won't exchange the model, but telling you that they would, and asking you to ship it to them and THEN asking for the price difference is a joke to me.
Molay1292 reply :
I just want to stand up a little for the folks at Dobyn's Rods. They are as easy and polite to work with as anyone in the industry. They do more in terms of discounts and support for Veterans than anyone in the business. Maybe I am biased but they are good people that are easy to work with.
First let me say that I understand your disappointment with how they are treating this transaction. When I thought it through it looks like this to me. You purchased a model that was being phased out at a discounted price, this model is no longer in stock or a part of their line up. When you asked to exchange the rod they probably were not aware it was an older model rod and were willing to exchange it straight across. When they became aware of the fact it was an older model, they were still willing to upgrade to the new model but asked for the price difference between what you paid for the old model and the price of the new model. To me the fact that they are willing to upgrade at all says good things about their company. Call them (again) calmly explain your situation and ask if they can help you.
I hope it works out to your satisfaction, if not the worst thing is you have a nice rod that you may be able to sell easily.
Fishin' Fool reply :
On 3/24/2016 at 3:06 AM, Molay1292 said:I just want to stand up a little for the folks at Dobyn's Rods. They are as easy and polite to work with as anyone in the industry. They do more in terms of discounts and support for Veterans than anyone in the business. Maybe I am biased but they are good people that are easy to work with.
First let me say that I understand your disappointment with how they are treating this transaction. When I thought it through it looks like this to me. You purchased a model that was being phased out at a discounted price, this model is no longer in stock or a part of their line up. When you asked to exchange the rod they probably were not aware it was an older model rod and were willing to exchange it straight across. When they became aware of the fact it was an older model, they were still willing to upgrade to the new model but asked for the price difference between what you paid for the old model and the price of the new model. To me the fact that they are willing to upgrade at all says good things about their company. Call them (again) calmly explain your situation and ask if they can help you.
I hope it works out to your satisfaction, if not the worst thing is you have a nice rod that you may be able to sell easily.
Let me just say I have no motive in this. I would have made the same post being complimentary of their customer support had they swapped out the rod. As a consumer it's good to be informed. Once again maybe I had too high of or unrealistic expectations of Dobyns. They did offer to switch it out for a rod of my choosing. I probably also would have done it had my wife not had to quit her job for health reasons. I know tiny violins right?! But in all seriousness when you lose a good portion of your discretionary funds it makes you evaluate your purchases and adding almost another $100 for another rod I hadn't touched didn't seem like a wise move. Saying that I do think the 743s was going to work for me.
Molay1292 reply :
On 3/24/2016 at 3:27 AM, Fishin' Fool said:Let me just say I have no motive in this. I would have made the same post being complimentary of their customer support had they swapped out the rod. As a consumer it's good to be informed. Once again maybe I had too high of or unrealistic expectations of Dobyns. They did offer to switch it out for a rod of my choosing. I probably also would have done it had my wife not had to quit her job for health reasons. I know tiny violins right?! But in all seriousness when you lose a good portion of your discretionary funds it makes you evaluate your purchases and adding almost another $100 for another rod I hadn't touched didn't seem like a wise move. Saying that I do think the 743s was going to work for me.
I can appreciate what you are saying more than you know. I think the people at Dobyn's are good people and have common sense. I hope or would love to think that if you presented your situation to them as you have to me that you will be treated with respect and possibly an outcome that is good for both parties. Hope your wife feels better soon.
Big Bait Fishing reply :
On 3/24/2016 at 2:05 AM, IAY said:It's stupid to me how they would ask for the value difference if the price originally were the same. Why should they care if you bought it on sale or not, they already sold the rod to the retailers anyways. I would be perfectly fine with them saying how they won't exchange the model, but telling you that they would, and asking you to ship it to them and THEN asking for the price difference is a joke to me.
this is the best response in this thread !! customer service is one of the utmost things i consider before making a purchase when it comes to rods ( actually rod blanks ) that's why i only purchase Phenix and St.Croix rod blanks , they build their customer base by putting the consumer first and foremost even if they take a little loss on their profits .......
curtis9 reply :
Dobyns rods are regularly on sale for 20%+ off at all of the holiday sales. Obviously there is plenty of markup in their price structure. I'm surprised they didn't exchange it and resell it on their refurbished site
ibobpeb reply :
On 3/24/2016 at 2:05 AM, IAY said:It's stupid to me how they would ask for the value difference if the price originally were the same. Why should they care if you bought it on sale or not, they already sold the rod to the retailers anyways. I would be perfectly fine with them saying how they won't exchange the model, but telling you that they would, and asking you to ship it to them and THEN asking for the price difference is a joke to me.
I agree. This is what we call "double dipping". Already made the sale to the retailer, and now gonna profit some more from the end-user.
related Fishing Rods Reels Line Knots topic
previous topic
most viewed Fishing Rods Reels Line Knots topic
© 2024 - fishing.qciss.net. All Rights Reserved.