Got A Replacement Veritas From Abu But... 2024
Diggy reply :
It was broken in the box. I know the delivery company has to be to blame. Nothing like seeing a 7 ft 11 rod in a 8+ foot box crammed under a 7 1/2 ft front stoop. It was probably powerbombed through a flaming table like wrestling before it even got to the door.
Monday started out crappy, got happy, back to crappy, but we are all alive today!
Abu's customer service it top notch so I expect a reply shortly from them
I saw the box after hearing the doorbell and started to get jiggy
but my jig got hung up on a limb
endless reply :
And to think you questioned the Carrot stix!!!! lol
but no that does suck. I'm sorry to hear did you have shipping insurance or does that matter in this case?
Teal reply :
Abu's customer service is good. Wiithin a week from when ii bought a 7mm winch model. Mine broke abit 6 inchs from the top of while making a cast. I called them, i was instructed to send and email and photos to pure fishing and they had a new rod at my door within a weeks time. I havent had anyy more problems. And because it was less than 30the days old i didnt pay any shipping
Siebert Outdoors reply :
Good to see you using humor to make it through the let down from the shippers powerbomb!
Diggy reply :
This is directly from abu so Ill see. Lol, I had 2 carrot stix fall apart but I love the color lol.On 1/8/2013 at 3:00 AM, endless said:And to think you questioned the Carrot stix!!!! lolbut no that does suck. I'm sorry to hear did you have shipping insurance or does that matter in this case?
I think I saw a fish shimano sticker on the UPS truck, might have been one of LMGs followers or henchmen.
endless reply :
On 1/8/2013 at 3:12 AM, Diggy said:This is directly from abu so Ill see. Lol, I had 2 carrot stix fall apart but I love the color lol.I think I saw a fish shimano sticker on the UPS truck, might have been one of LMGs followers or henchmen.
Hopefully they will get it solved rather quickly!
Diggy reply :
My rep has another one on the way, hopefully UPS will be nicer
LgMouthGambler reply :
On 1/8/2013 at 3:12 AM, Diggy said:This is directly from abu so Ill see. Lol, I had 2 carrot stix fall apart but I love the color lol.I think I saw a fish shimano sticker on the UPS truck, might have been one of LMGs followers or henchmen.
BWAHAHAHAHAHAHAHA!!!!!!
endless reply :
On 1/8/2013 at 8:47 AM, LgMouthGambler said:BWAHAHAHAHAHAHAHA!!!!!!
what's so funny? lol
That is good Diggy. Yea hopefully they are!
Hanover_Yakker reply :
If possible, see if they will ship it to your work. I find the purchases like that are handled somewhat better than when delivering to your home.
Diggy reply :
On 1/9/2013 at 4:08 AM, Hanover_Yakker said:If possible, see if they will ship it to your work. I find the purchases like that are handled somewhat better than when delivering to your home.
That may be true
tbone1993 reply :
On 1/9/2013 at 4:08 AM, Hanover_Yakker said:If possible, see if they will ship it to your work. I find the purchases like that are handled somewhat better than when delivering to your home.
Then the wife/gf doe not see it, you win twice.
Diggy reply :
I got another replacement and it wasnt broken this time....but all the guides were messed up and misaligned, sigh
broken replacement and new broken replacement
tbone1993 reply :
On 1/20/2013 at 5:41 AM, Diggy said:I got another replacement and it wasnt broken this time....but all the guides were messed up and misaligned, sigh
broken replacement and new broken replacement
That would annoy me to no end, I hope they send you two out next time.
Diggy reply :
On 1/20/2013 at 5:52 AM, tbone1993 said:That would annoy me to no end, I hope they send you two out next time.
Ill see what happens on monday...If I was around last week Id probably have another coming by Tueday but I was able to inspect the rod today. My mother was able to tell me it wasnt broken when accepting the rod for me but once I took it out of the bag I noticed every guide was screwey. It looked like a spiral wrapped rod. It came in a tube this time.
tbone1993 reply :
On 1/20/2013 at 5:59 AM, Diggy said:Ill see what happens on monday...If I was around last week Id probably have another coming by Tueday but I was able to inspect the rod today. My mother was able to tell me it wasnt broken when accepting the rod for me but once I took it out of the bag I noticed every guide was screwey. It looked like a spiral wrapped rod. It came in a tube this time.
When you contact them they will see the previous problems. Just be blunt say it is crazy that your replacement rod was a complete dud. Ask for compensation for your trouble and missed time on the water. I use this tactic whenever I deal with any customer service and have gotten everything from extra Comcast boxes to multiple months of free cable. They will most likely work with you.
roadwarrior reply :
That's just pitiful.
Fishin24/7 reply :
So they replaced the miss aligned guide rod and the replacement for that rods broke also?
Diggy reply :
On 1/20/2013 at 11:17 AM, Fishin24/7 said:So they replaced the miss aligned guide rod and the replacement for that rods broke also?
Had a rod that was 6ft9 microguide and the tip insert came out and the 2nd guide broke from the bottom(I think the rod was used/returned but it was a gift).
They warrantied it and I asked for a 7ft11 rod instead. They shipped it and it came broken from UPS......they sent another 7ft 11to replace the broken one from UPS and all of the guides are cockeyed and twisted.
endless reply :
I'm sorry about your luck Diggy and I hope they get something done and correct this time. Any word or maybe reimbursement?
Diggy reply :
On 1/20/2013 at 1:41 PM, endless said:I'm sorry about your luck Diggy and I hope they get something done and correct this time. Any word or maybe reimbursement?
I actually sent the email upon inspecting it today so nothing before Monday. I'm sure my rep will take care of me as he has been, she's been great so far service wise despite the incidents which have been out of her control.
TNBassin' reply :
Wow. How in the world did that pass QC??? Oh, what QC? That's pathetic. Send them a pic of the rod and the guides and ask them that question. Ask them for a free Revo too.
Diggy reply :
On 1/20/2013 at 2:32 PM, TNBassin said:Wow. How in the world did that pass QC??? Oh, what QC? That's pathetic. Send them a pic of the rod and the guides and ask them that question. Ask them for a free Revo too.
It was inspected Friday @ 4:59 in the factory and Chilis was serving 2 for 1's across the street and cockeyed Kevin had to be at his next job by 6?
upnorthbassin reply :
Yikes! No rods should have guides messed up that bad on them. The thing that gets me is that if you're a company that is replacing a broken or incorrectly made product for someone....you already know that they had one bad experience and there's a higher chance they are already somewhat upset with you or have lost some faith in your products. I would be on top of my game dealing with that customer. Maybe give the product one extra lookover....takes a few seconds but saves you the cost of re-shipping more items and maybe even losing a customer for life. I will say that I don't ever remember reading bad things about their customer service though. Everyone seems to be pretty happy with them.
Basswhippa reply :
On 1/20/2013 at 5:52 AM, tbone1993 said:That would annoy me to no end, I hope they send you two out next time.
Man that thing looks like it was made by a Chinese child laborer who has ADHD, forgot his ritalin, is cross eyed, who has just come off his workbreak taking an extended break on a high speed merry-go-round.
We have a Verdict and a Veritas and while they aren't St. Croix, Falcon or G Loomis craftsmanship, they aren't that bad. They way I look at ABU's line is that they are good blanks and decent components thrown together by cheap overseas labor. Love my St. Croix, Falcon, All Star (Old one) and Loomis rods but when the price is right, the ABU stuff is tolerable. Never have seen one like that though.
kadas reply :
On 1/20/2013 at 6:08 AM, roadwarrior said:That's just pitiful.
X2
The Next KVD reply :
On 1/20/2013 at 6:08 AM, roadwarrior said:That's just pitiful.
On 1/21/2013 at 5:36 AM, kadas said:
X3. But thats what you get for it not being a St.Croix. lol. jk. Should ask them for two 7'11" rods next time plus two matching revos just incase one of the two they ship back is still has a quality issue.
Diggy reply :
On 1/21/2013 at 6:34 AM, The Next KVD said:X3. But thats what you get for it not being a St.Croix. lol. jk. Should ask them for two 7'11" rods next time plus two matching revos just incase one of the two they ship back is still has a quality issue.
I may just ask for one 6 ft 9 and one 7 ft 11 and just see what happens
endless reply :
On 1/21/2013 at 7:07 AM, Diggy said:I may just ask for one 6 ft 9 and one 7 ft 11 and just see what happens
I hope you do get both. It's deserving! I do admire your patience and humor.
tbone1993 reply :
On 1/21/2013 at 7:07 AM, Diggy said:I may just ask for one 6 ft 9 and one 7 ft 11 and just see what happens
Ask for a villain , why not upgrade?
Flywatersmallie reply :
On 1/20/2013 at 6:08 AM, roadwarrior said:That's just pitiful.
That about says it. I've seen some real QC issues looking at Skeet rods in store with misaligned guides and one with a reel seat that spun around. None were that bad and have never seen issues on Abu stuff. That's just horrendous
Diggy reply :
I just told them send me the 6ft9 again...I inspected the larger rod heavily, the guides were bent somehow.. I was able to bend the smaller guides back into shape but the bottom guide is bent way too much to even be used, plus the insert is cracking.
We shall see what happens on the next shipment.....
L a r r y reply :
Quote
Mannnnnnnnn those eyes are cocked like a pistol........Hope everything works out better on this next shipment for ya bruh....
LgMouthGambler reply :
On 1/20/2013 at 9:02 PM, Diggy said:It was inspected Friday @ 4:59 in the factory and Chilis was serving 2 for 1's across the street and cockeyed Kevin had to be at his next job by 6?
Thats funny as hell
Diggy reply :
all sorted out now and Im smiling, stylin and profilin!
woo woo oooooo woooooooooooooooooooooooooooooooooooo!
LgMouthGambler reply :
Crazy that this has happened. On a side note, this is why I dont order rods online. I know this is replacement issue. When Shimano replaced a rod for me, it was in a 1/2" thick round tube, and the rod was wrapped in soo much bubble wrap that it could have been dropped from the FedEx plane and be OK. I hope they do right for you Diggy, otherwise I would be asking for them to get on their knees for forgiveness.
Diggy reply :
The 1st time was a box with bubble wrap...crack
2nd time was a huge rod tube that looked like super mario could use to teleport to another world but
3rd times the charms and I was duly compensated for my troubles
On 1/29/2013 at 6:15 AM, LgMouthGambler said:Crazy that this has happened. On a side note, this is why I dont order rods online. I know this is replacement issue. When Shimano replaced a rod for me, it was in a 1/2" thick round tube, and the rod was wrapped in soo much bubble wrap that it could have been dropped from the FedEx plane and be OK. I hope they do right for you Diggy, otherwise I would be asking for them to get on their knees for forgiveness.
Jig Meister reply :
Two things.
1: I work for UPS and I know how things get handled, consider your packed to get kicked around and tossed like a football from truck to truck, this is what happens from a lot of guys. The guys who load trucks do not care, and a lot of the drivers do not care, if it says fragile, it might as well just say brake me. Sad but somewhat true where I work.
2: That being said I just ordered 2 Vendetta 2's from TW and they are being shipped buy UPS!! Haha, hope for the best, they will be here tomorrow I hope, so pray for me please!
Jig Meister reply :
Oh and if these rods come and are broken, or damaged or otherwise messed up, I will probably just ask for a refund and go to Gander MNT and just get 2 Croix rods.
the reels came in good order, so hope the rods do too.
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