Re: Negative Tackle Warehouse experiences? anyone else? 2024

CRANKSTER reply :

I've always had good dealings with TW. Sorry to hear about your bad experience. I would call them up and tell them about it and see where it goes. Their customer service is pretty good.

soccplayer07 reply :

best tackle site. call them and let them know. they will fix everything and then some...give them a chance to fix it. They really are an amazing company.

burleytog reply :

Have you called them?

Gatorbassman reply :

Call them, They always make it right.

Senkoman12 reply :

i just ordered from them for the first time recently and i was very satisfied, i ordered strike kings zeros and a lamiglas excel just got it last friday, my rod was perfect and the zeros are fine, i will be ordering from them again

K_Mac reply :

I am sure they will make it right. Their service is as good or better than any. I rarely buy any tackle on-line from anyone else. Give them a call.

D4u2s0t reply :

i've ordered many times from tw, it's usually the place I go to look first when I need something. I've only ever had 1 problem, and they more than took care of it. People make mistakes sometimes, and stuff happens, but from what I've gone through and what i've heard from other people they will do whatever it takes to make everything right. I'd say give them another try.

Hooked_On_Bass reply :

Yep, give em' a call. Tackle Warehouse is fantastic!

Brian4618 reply :

Yea im sure TW is a fine place to order, ill be giving them a call tomorrow to get things straight, thanks for the input

Marc David reply :

Its already been said, but they are an incredible company with even better service. I go there first before any other store.

s13john reply :

great place im sure they will resolve the problem

WoolleyBass reply :

Greatest flippin tackle site on the web.

Roby

Hammer 4 reply :

I'll just say the same as the rest of the guys..TW rocks..give em a call.. 8-)

hmongkidBee reply :

like everyone else, Tackle Warehouse, is one of the best places to order fishing tackle. Never had one bad experience with them. Plus it only takes 2 days for them to bring my stuff straight to my door. I rate their customer satisfaction as 200% ;D

Big Tom reply :

I have made several orders from there and never had a problem with any of them. I agree with everyone else...call them.

rebeav reply :

Best on the web IMO too....they'll make it right!

SGT Rico reply :

I've never had any issues with them, countless orders and yet to have any problems.

Raul reply :

Once I had a "bad" experience with TW, I ordered several swimbaits and I was short by one item ( ordered 6 and got 5 ), I e-mailed them and they asked if I wanted a refund or the item, I asked for the item and 3 days later I got it.

Nowdays most of my tackle purchases are for TW, excellent service.

Lucky Craft Man reply :

I've made a lot of orders to Tackle Warehouse and the only issues I ever had was that one of the KVD Line Conditioner bottles leaked all over the inside of the box. When I called TW, they apologized profusely and offered to replace everything in the order. I told them that I was only hoping to get another bottle of KVD Conditioner and since everything else in the order was plastics in sealed bags, they didn't need to replace those items (but it was quite nice of them to offer). In three days there was my new bottle of KVD Conditioner. Just call and they will treat you right.

Dixon reply :

TW rocks. Probably over 20 orders and never had one bad experience.

DRhodes reply :

Let us know how it turns out for you. As everyone stated above, they are a GREAT COMPANY!

Brian4618 reply :

Just wanted to let you guys and everyone else reading this that Tackle Warehouse made everything right, what really suprised me was they left me a message asking for me to call so I could explain the issue and they could fix it (they must have read it on here). But everything has been resolved. Ill definitely be ordering from them again

TrippyJai reply :

Quote
Once I had a "bad" experience with TW, I ordered several swimbaits and I was short by one item ( ordered 6 and got 5 ), I e-mailed them and they asked if I wanted a refund or the item, I asked for the item and 3 days later I got it.
Nowdays most of my tackle purchases are for TW, excellent service.

I'm glad you had a good experience with TW. I ordered 6 Booyah jigs year ago and they only gave me 4. I called them up and told them I was missing 2 jigs and the representative wasn't the kindest person to talk to. He didn't apologize to me and he told me they can't send me the other 2 because I lived in Canada. I didn't really care, but was pretty disappointed at the person I talked to. Waited a day or 2, got my refund and instead of giving me what they owed. They were short 2 bucks. Not a big deal so I didn't bothered to ask them for 2 bucks, but 2 bucks missing from a $8 refund is not too great. They messed up twice on me.

I would still order for them because I'm sure they aren't doing all this on purpose, but the shipping to Canada is too expensive. There are better options for me. I would still do business with them if the shipping didn't kill me.

Siebert Outdoors reply :

give them a chance to fix the problem then report.

Shimmer reply :

My buddy ordered a reel from TW once, 40 minutes later he changed his mind and wanted a different one. Called 'em up and they had everything fixed in 5 minutes. great people

Stasher1 reply :

Quote
Just wanted to let you guys and everyone else reading this that Tackle Warehouse made everything right, what really suprised me was they left me a message asking for me to call so I could explain the issue and they could fix it (they must have read it on here). But everything has been resolved. Ill definitely be ordering from them again

In the time it took you to type out your first post on this subject, you could've banged out a quick email to TW and they would've taken care of it right away.

If you have a problem with a company, it makes more sense to complain to that company, not to a bunch of people on a fishing forum who are incapable of solving your problem.

Grey Wolf reply :

Quote

Quote
Just wanted to let you guys and everyone else reading this that Tackle Warehouse made everything right, what really suprised me was they left me a message asking for me to call so I could explain the issue and they could fix it (they must have read it on here). But everything has been resolved. Ill definitely be ordering from them again

In the time it took you to type out your first post on this subject, you could've banged out a quick email to TW and they would've taken care of it right away.

If you have a problem with a company, it makes more sense to complain to that company, not to a bunch of people on a fishing forum who are incapable of solving your problem.

EXCELLANT POINT !!!!!!!!!!!!

KC Bass Fanatic reply :

I've literally ordered hundreds, if not thousands, of dollars worth of tackle from TW and never a single problem. I think (and hope) that you are the exception to the rule. I'm sure they will make it right though. Good luck and sorry you had a bad experience.

Incheon Basser reply :

Quote
Just wanted to let you guys and everyone else reading this that Tackle Warehouse made everything right, what really suprised me was they left me a message asking for me to call so I could explain the issue and they could fix it (they must have read it on here). But everything has been resolved. Ill definitely be ordering from them again

they sent you a pm from this web site? or emailed ya or what? that's pretty sweet didn't realize they cruised the forum looking for complaints..

Sup tackle warehouse dudes and dudettes... I would like it if you all would start carrying the roboworm sourpuss, also I would really like to see a wish list on your site. it sure would make it alot easier to spend all my hard earned money on your site. Thanks and keep up the good work

WILL

Hammer 4 reply :

Will, they have a forum to request products..

Incheon Basser reply :

Quote
Will, they have a forum to request products..

I know but if they read this forum then why not just post it here lol...it would sure save my wrist a lot of clickin from switching back and forth

Incheon Basser reply :

Quote
I've literally ordered hundreds, if not thousands, of dollars worth of tackle from TW and never a single problem. I think (and hope) that you are the exception to the rule. I'm sure they will make it right though. Good luck and sorry you had a bad experience.

I feel your pain my MoBro (thats kinda funny just made that up) I have spent $1142.71 just in 2010!! (sure glad my wife doesn't read this forum. knock on wood

FishinTN reply :

I have two complaints with TW.

1. Is I wish they had a wish list on the site, so I could add little things that I forget about later when I make a order.

2. Why don't they have a full line store next to my house.

Great place.

fishermantony reply :

Just ordered a package of tackle from them and they shipped and delivered my goods faster than any other tackle shop I have ever ordered from. There responses to questions or concerns via e mail are just as fast. They have made me feel very comfortable shopping with them and I'm sure the bait monkey will lead me back there many times.

soccplayer07 reply :

Quote
I have two complaints with TW.
1. Is I wish they had a wish list on the site, so I could add little things that I forget about later when I make a order.

2. Why don't they have a full line store next to my house.

Great place.

I agree. That would be very nice. I think they would make a lot more money off that as well.

fishfordollars reply :

Well it's obivious you posted this before you even talked to them. I don't agree with that process at all. Not fair to them. Companies don't need this. If I was them I'd be a little ticked.

D4u2s0t reply :

Quote
Just ordered a package of tackle from them and they shipped and delivered my goods faster than any other tackle shop I have ever ordered from. There responses to questions or concerns via e mail are just as fast. They have made me feel very comfortable shopping with them and I'm sure the bait monkey will lead me back there many times.

If I order during business hours, I don't think i've EVER waited more than an hour or 2 before I had an email confirmation that the shipment was processed. Only time i've waited longer than that was if it was at night, or the weekend.

shootermcbob reply :

Quote
Well it's obivious you posted this before you even talked to them. I don't agree with that process at all. Not fair to them. Companies don't need this. If I was them I'd be a little ticked.

Couldn't have said it better. Everyone makes mistakes. Give the company a chance to make it right BEFORE you blast them on a public forum.

Grey Wolf reply :

Quote

Quote
Well it's obivious you posted this before you even talked to them. I don't agree with that process at all. Not fair to them. Companies don't need this. If I was them I'd be a little ticked.

Couldn't have said it better. Everyone makes mistakes. Give the company a chance to make it right BEFORE you blast them on a public forum.

The original poster (Brian4618) must have seen the light , he deleted his post.

TrippyJai reply :

Quote

Quote
Once I had a "bad" experience with TW, I ordered several swimbaits and I was short by one item ( ordered 6 and got 5 ), I e-mailed them and they asked if I wanted a refund or the item, I asked for the item and 3 days later I got it.
Nowdays most of my tackle purchases are for TW, excellent service.

I'm glad you had a good experience with TW. I ordered 6 Booyah jigs year ago and they only gave me 4. I called them up and told them I was missing 2 jigs and the representative wasn't the kindest person to talk to. He didn't apologize to me and he told me they can't send me the other 2 because I lived in Canada. I didn't really care, but was pretty disappointed at the person I talked to. Waited a day or 2, got my refund and instead of giving me what they owed. They were short 2 bucks. Not a big deal so I didn't bothered to ask them for 2 bucks, but 2 bucks missing from a $8 refund is not too great. They messed up twice on me.

I would still order for them because I'm sure they aren't doing all this on purpose, but the shipping to Canada is too expensive. There are better options for me. I would still do business with them if the shipping didn't kill me.

Wow... someone from TW saw my post and they sent me an email with a sincere apology and wanting to make things right for me. Great work...

Incheon Basser reply :

I have had one thing that ticked me off.

I have spent 0ver a grand there this year and i made a purchase of 97$ the morning they sent the memorial day sale email out which made me a little sick... so i asked by email if they could apply the sale to my order they said they could but I would have to call, not send an email. I was like ok? cause of my location it is hard for me to call during business hours.

The email I sent was a response to my order confirmation so they knew all needed information.

I just think they didn't want to give me the discount. and wanted to make me work for it.

I don't like that

But they are still the best and I'll keep buying from them because of it.

William,

Greetings from Tackle Warehouse! Thank you for your order. It will ship

Friday May 28th. You can check the status of your order and track your

package using the link below or by entering your order number and phone

number in the order tracking section of our website.

Sincerely,

Online Services

I realize that I placed the order just before the email for the 15% Memorial day sale was sent out but I was wondering if you guys would be so kind as to apply it to my order. If not I under stand. It just kinda stinks that hours after my order was processed you all sent out the email. Thanks

William

Greetings from Tackle Warehouse!

We can adjust the price to give you a discount as long as your order was placed after 5/24/10. We prefer you to call in to have us manually adjust it. If you have any questions or concerns please e-mail info@*** or call 1-800-300-4916 and one of our customer service representatives will be happy to help. Thank you for choosing Tackle Warehouse.

Sincerely,

Tackle Warehouse

Online Services AVR

Tackle Info reply :

Hello,

We will avoid having you go out of your way whenever possible. However, in this case there are stipulations regarding the discount that must relayed to you over the phone. If we could have taken care of your request via e-mail we would have done so immediately. This situation does not allow us to do so and thus, the reason for the requested phone call. We hope this e-mail finds you well and please do not hesitate to contact us with any questions or suggestions you may have, info@***.com or call 1-800-300-4916, in the future. Thank you for your support of Tackle Warehouse and have a great day.

Sincerely,

Tackle Warehouse Team

Online Services

roadwarrior reply :

WOW!

Thank YOU for taking the time to sign up and post.

We would sure like TW to join up with BR as a sponsor.

I hope you will give that some consideration or pass

this message on to the appropriate party.

-Kent a.k.a. roadwarrior

Global Moderator

This thread has run its course.

Good night Irene.

8-)

6835

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