Broke My 13 Omen Yesterday ***update***7-30-2013*** 2024
SwampLife reply :
Broke about a foot from tip, a couple inches above the 4th eye counting down from tip..I broke it on a hook set.. Bass was still on when it jumped out of the water it looked every bit of 4 possibly 5 pounds but the same time it jumped and shook his head and got free..pretty bummed that was only the second or third time I took the rod out.. The plastic paper is still on the cork spot.. Now lets see how the customer service is! I'm still bummed I really liked the rod..
This is my first horror story with a new rod.. It almost makes me want to not fish with *** any more but I here guys have problems with all brand rods every once in a while.. It sucks and I keep telling my self "I should have went with the duckett" haha man I'm bummed
38 Super Fan reply :
That sucks man! Keep us filled in, I'm sure a lot of members will be curious how their customer service treats you.
MrSwimJig reply :
Thats too bad. That is the 1st one I have heard of.
I have landed plenty of bass well over 4lbs with all of my *** rods.
lmbfisherman reply :
On 7/16/2013 at 1:25 AM, Mr Swim Jig said:Thats too bad. That is the 1st one I have heard of.
I have landed plenty of bass well over 4lbs with all of my *** rods.
Not saying it is rampant, but I am sure we will see more as the popularity continues. Hopefully it never reaches the Veritas level of breakage or them Carrot Sticks..lol I'm starting to see these posts on other forums I frequent. You are bound to get them like everyone else.
Revival reply :
Man that sucks. Which exact rod do you have?
SwampLife reply :
7'1 medium fast *** black... 15lb InvisX floro..my texas rig rod
Revival reply :
On 7/16/2013 at 2:01 AM, SwampLife said:7'1 medium fast *** black... 15lb InvisX floro..my texas rig rod
Spinning or casting?
SwampLife reply :
On 7/16/2013 at 2:02 AM, Revival said:Spinning or casting?
Casting
Lews tourney reel
motodmast reply :
never droped the rod or anything hit it?
SwampLife reply :
On 7/16/2013 at 2:07 AM, motodmast said:never droped the rod or anything hit it?
Nope, never! I baby all my stuff pretty much OCD with my equipment.. I'm not rich so it's a investment for me to purchase hundred dollar rods with me just being a weekend angler...
Revival reply :
Have you contacted them or not yet? If you do please keep us updated. I just got 2 Omens and curious how this gets handled. Hope it gets worked out.
SwampLife reply :
On 7/16/2013 at 2:30 AM, Revival said:Have you contacted them or not yet? If you do please keep us updated. I just got 2 Omens and curious how this gets handled. Hope it gets worked out.
I haven't contacted them yet I have been pretty busy at work today.. But yeah that is why I posted this. I know a lot of people on here have These rods and we all really enjoy them.. I just hate being the one with the bad luck haha.. I haven't read one bad review.. 3 days ago i would have recommended these rods to any one and everyone but now it all depends on the customer service.. They are coming out with reels now too that looked interesting.
I will keep you fellas updated
OkeechobeeAngler reply :
Pictures of the break ?
buzzfrog reply :
yes updates a must, I just purchased mine and it only has 2 trips under its belt, though I always get the instore gander warranty aswell
*Hootie reply :
Know exactly how you feel. A couple weeks ago, I broke about 4" off the tip of a G Loomis IMX. What a sickening sound. Got a full refund and purchased a GL3. I am now happy again.....lol
Hootie
SwampLife reply :
On 7/16/2013 at 4:08 AM, hootiebenji said:Know exactly how you feel. A couple weeks ago, I broke about 4" off the tip of a G Loomis IMX. What a sickening sound. Got a full refund and purchased a GL3. I am now happy again.....lol
Hootie
Did you return it where you purchased it or did you go through G.loomis? Man I would have been real sick to my stomach if I would have broke that!
*Hootie reply :
On 7/16/2013 at 4:12 AM, SwampLife said:Did you return it where you purchased it or did you go through G.loomis? Man I would have been real sick to my stomach if I would have broke that!
I returned it to BPS. Now I know most of you know I work there, But that had nothing to do with me getting a refund. They would have done the same for anyone. BPS is very lenient with their return policy. Anyone who has ever had to return something knows that. Great place to work, great place to shop.
Hootie
jherm87 reply :
I broke my 7'1 medium fast the exact same way, just about 3 guides down. I had out maybe two or three times. It was on a 4#. I had landed many in that same size on my 6"10 medium and no issues. Maybe they had a bad batch in the 7'1 size. Tackle warehouse has been great so far sending me a prepaid return label. Hopefully I'll get mine back soon to start fishing again.
*** did recommend if I had an issue like that within a retailers return period to take it back. I broke my 6'10 as well, but that was my own stupidity pulling a 5+lber out and putting weird pressure on the rod tip. Got a replacement no problems since and have put it through its paces
TNBassin' reply :
On 7/16/2013 at 1:25 AM, Mr Swim Jig said:Thats too bad. That is the 1st one I have heard of.
I have landed plenty of bass well over 4lbs with all of my *** rods.
This. Out of a billion reviews I read before pulling the trigger on mine, I didn't see any mention of any breakage. Like Ricky Bobby says, if you're not first, you're last!
dam0007 reply :
I pray 13 doesn't turn into E21 I love the rods too much. I, no B.S., Must've caught 200 bass on my 6'7 m/f this year between local pond, practice, and tourneys. Not to mention a couple snags here and there when I really yank on it hard. Knock on wood, I've only busted 1 rod in my life from abuse and it was a ugly stick I used for snagging bunker. Hope everything works out bro!
Northern Strain reply :
What do you expect when you get a rod made by a company called ***... You were destined for bad luck 
rockchalk06 reply :
On 7/16/2013 at 4:51 AM, hootiebenji said:,I returned it to BPS. Now I know most of you know I work there, But that had nothing to do with me getting a refund. They would have done the same for anyone. BPS is very lenient with their return policy. Anyone who has ever had to return something knows that. Great place to work, great place to shop.
Hootie
Except for John the Mgr of our local BP fishing department. That guy makes me feel that going to Prison, really might not be such a bad thing!
rockchalk06 reply :
On 7/16/2013 at 10:29 AM, dam0007 said:I pray 13 doesn't turn into E21 I love the rods too much. I, no B.S., Must've caught 200 bass on my 6'7 m/f this year between local pond, practice, and tourneys. Not to mention a couple snags here and there when I really yank on it hard. Knock on wood, I've only busted 1 rod in my life from abuse and it was a ugly stick I used for snagging bunker. Hope everything works out bro!
I cant predict the future, but, i can say I seriously doubt that will happen.
SwampLife reply :
On 7/16/2013 at 10:29 AM, dam0007 said:I pray 13 doesn't turn into E21 I love the rods too much. I, no B.S., Must've caught 200 bass on my 6'7 m/f this year between local pond, practice, and tourneys. Not to mention a couple snags here and there when I really yank on it hard. Knock on wood, I've only busted 1 rod in my life from abuse and it was a ugly stick I used for snagging bunker. Hope everything works out bro!
Thanks man I haven't called them yet but I will keep every one updated
SwampLife reply :
Update:
I called *** at work and I talked to a guy named Matt. Those who think the rods are great the customer service is even better! No questions asked he didn't even ask how it happened. He told me to fill out a forum on the website and send the rod in! within 24 hours of receiving the broken rod they will send me another one/.. I asked if he needed a copy of the receipt from TW he said no because they have only been out a year...
I will keep every one updated on the process!!
Revival reply :
Good to hear! That's too notch customer service right there!
*Hootie reply :
YAAAAY!!! 
Hootie
SwampLife reply :
Haha yeah I'm so glad it was easy
dam0007 reply :
Awesome news! ... @rochchalk watched some I cast vids today. lol looks like e21 has been bought out. Carrot sticks coming out under a new brand.
buzzfrog reply :
On 7/17/2013 at 8:17 AM, dam0007 said:Awesome news! ... @rochchalk watched some I cast vids today. lol looks like e21 has been bought out. Carrot sticks coming out under a new brand.
I heard by a member on here the new company is just as bad as the old one, fingers crossed there not, Orange is my fav color. lol 
bass1980 reply :
I thought you had to pay a $50 fee for a replacement? Or is that if its your fault?
SwampLife reply :
That's only if its your fault and I want to say it has to be outside a year or something I'm not 100 percent so don't quote me on that
jherm87 reply :
the $50 is if you break it. If it is due to defect then they will replace it. I know that they want people to be honest, if I have to pay $50 to replace after shipping to them though its not really worth it especially with tackle warehouse sales and such, ending up around $80 for a new one. If they will send a prepaid label it would not be bad though.
Glad to hear they took care of you. That is the same experience that I had, except it was easier to send back to tackle warehouse as they paid for shipping. I honestly wish my local cabala's would stock them... The last one I ordered through them took 3 weeks to get here, tackle warehouse was $3 more and I had one the next day
SwampLife reply :
I know he said they will ship it to me free of charge!..I'm not so sure about sending it to them because I haven't filled out the forum working 12 hour shifts right now it's tough to do much.
SwampLife reply :
Ok so 1 week after I paid 25 bucks shipping and handling to send the rod back..A brand new rod came back to me along with a brand new *** fitted hat with the 20 dollar price tags attached. Great customer service if you ask me!
rockchalk06 reply :
On 7/31/2013 at 5:45 AM, SwampLife said:Ok so 1 week after I paid 25 bucks shipping and handling to send the rod back..A brand new rod came back to me along with a brand new *** fitted hat with the 20 dollar price tags attached. Great customer service if you ask me!
That's good to hear. I'm still planning on buying one soon and this makes me feel better if something happens.
bass1980 reply :
They sure are winning their customers fast. That's the right way to do it. Props to ***.
Dramer77 reply :
On 7/17/2013 at 9:08 AM, buzzfrog said:I heard by a member on here the new company is just as bad as the old one, fingers crossed there not, Orange is my fav color. lol
if you like orange pick up a Lamiglas excel bass rod, basically looks the same but a WAY better company and quality
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