Parting ways 2024
volzfan59 reply :
In the past, several folks have messaged me about various Bass Pro Shop products or to ask questions about sales, rewards, return policies, etc.
I wanted to let everyone know that I resigned last week. I was not fired, given the option to resign or anything like that. I simply resigned. I absolutely hate that it came to that, as I really enjoyed working there and loved my coworkers. If anyone has product questions, etc, you can still ask and I'll try to help you. I still have numerous friends that work there. For now anyway. Most are looking for new jobs.
It's just not the same BPS that I hired into several years ago.
thinkingredneck reply :
It is different for customer's too.
Brew City Bass reply :
I pretty much stopped going to the stores. They turned into the walmart of outdoors, pushing cheap brands and crappy selection. Hounded by people selling timeshares or vacations, and can't find a single employee who knew what the hell he was talking about.
I can't go in there and hold a high end rod anymore, I can't get any of sizes or brands of plastics etc.
If they have a sale, I'll maybe buy online, but usually I go to a mom and pop shop who has a smaller, but better selection to suit my needs. Tacklewarehouse is where I do the majority of shopping anyways.
thinkingredneck reply :
I hate the timeshare salespeople hounding me. Also, their emphasis seems to be on bps brands.
Steve1357 reply :
BPS brands, agreed. Plugs are what 2.99? Looks like junk I use to get on ebay for less than a buck each.
I did get some jigs this week. Use to be their markdowns were red price tags, now they are the same color as regular price tags, just have to look at every one. I try to stop in once a week and say high to friends that work there and scan the shelves. Takes money to fund that "atmosphere" ask the casinos...
imho, Academy getting worse too, and Gander is gone. (yeah, I know it's back, big whoop lol)
Good luck volzfan59, I bet it's for the best.
Brew City Bass reply :
On 7/1/2018 at 3:26 AM, Steve1357 said:BPS brands, agreed. Plugs are what 2.99? Looks like junk I use to get on ebay for less than a buck each.
I did get some jigs this week. Use to be their markdowns were red price tags, now they are the same color as regular price tags, just have to look at every one. I try to stop in once a week and say high to friends that work there and scan the shelves. Takes money to fund that "atmosphere" ask the casinos...
imho, Academy getting worse too, and Gander is gone. (yeah, I know it's back, big whoop lol)
Good luck volzfan59, I bet it's for the best.
I know you said you know, but Gander came back as Gander Outdoors and I just went there last week. I like it better than what it was. It's less "camo everything up in your face" and more just regular store. The selection in the store I visited had some decent mid range rods with a little section of high end, which I was excited about because it was mostly brands I use (st. croix, Daiwa, G loomis). The reel section was pretty tick poor, but whatever, I get my reels way discounted on Ebay when they have coupon codes like yesterday. Got a Tatula HD for $90.
The hardbaits and plastics were pretty decent, plenty of good brand hardbaits and plastics. Prices were cheaper than Cabelas or BPS by 50c - 1$ on a lot of stuff. That was cool.
I just can't really justify spending cash at brick and mortar stores because everything is flatout cheaper online. I just really prefer buying rods instore because I can feel them before I pull the trigger on a $100+ rod. Getting harder and harder to find stores with any decent rods that aren't a St. Croix mojo or Veritas anymore.
the reel ess reply :
The more things change, the more they never seem the same.
WRB reply :
Hope you lined up another job before quitting.
Good luck,
Tom
islandbass reply :
I’m with WRB. Hope you have something lined or get something lined up soon.
There is a BPS about 20 miles away and I’ve been meaning to check it out. I honestly don’t know why they expanded to this part of the Pac NW where salmonids rule, but they did.
Steve1357 reply :
On 7/1/2018 at 4:04 AM, Brew City Bass said:I know you said you know, but Gander came back as Gander Outdoors and I just went there last week. I like it better than what it was. It's less "camo everything up in your face" and more just regular store. The selection in the store I visited had some decent mid range rods with a little section of high end, which I was excited about because it was mostly brands I use (st. croix, Daiwa, G loomis). The reel section was pretty tick poor, but whatever, I get my reels way discounted on Ebay when they have coupon codes like yesterday. Got a Tatula HD for $90.
The hardbaits and plastics were pretty decent, plenty of good brand hardbaits and plastics. Prices were cheaper than Cabelas or BPS by 50c - 1$ on a lot of stuff. That was cool.
I just can't really justify spending cash at brick and mortar stores because everything is flatout cheaper online. I just really prefer buying rods instore because I can feel them before I pull the trigger on a $100+ rod. Getting harder and harder to find stores with any decent rods that aren't a St. Croix mojo or Veritas anymore.
Good to hear for you about Ganders. Old Ganders here is now a discount furniture store, they never came back. The new owners probably noticed the Academy across the freeway that killed the original Ganders.
NittyGrittyBoy reply :
BPS lost my business to tackle warehouse long time ago
FishTank reply :
Most of the big box stores have gone down hill. It's kind of disappointing. Most of the gear is over priced and not on the higher end of things. Most of the selections have been of their own brands. I am not sure what is going on with this trend but I miss the way it used to be.
volzfan59 reply :
WRB and islandbass, I did have something. I deliver auto parts part time for a small, family owned auto parts chain. I deliver only to dealerships and garages. It's not BPS management money but I really don't care. My wife and I are both blessed to have really good pensions after over thirty years each in law enforcement. BPS basically paid for my fishing. Sounds crazy, but at this point I really don't care about the money.
For the guys talking about the time shares, it's only going to get worse except it's now credit cards. That's the main reason I walked. Since the Cabela's purchase, credit cards, excuse me, Club Cards are now the focus. All associate's, in each department, are required to sell c/c's. All managers are required to ensure that associates are selling c/c in addition to selling them themselves. All associate's have a quota. Before I left, customers were complaining about being asked 4 or 5 times if they wanted a c/c. I agreed with the customers.
I had two problems, four actually. None of them will make sense to some of you.
1. I don't believe in credit cards, heck I don't believe in debt. To many people get in serious trouble with debt. Proverbs 22:7 speaks to it. I personally refuse to have anything to do with them. Sadly, people have to have mortgages and car payments, they don't have to have c/cs and BPS sells nothing that they have to have.
2. I absolutely refuse to make an associate do something that I won't. Even when I was in L.E., I wouldn't make my guys do something I wouldn't do or hadn't done myself.
3. I won't be given a quota. I never had quota's in over 35 years in L.E., believe it or not.
4. When I hired in, selling c/c was never a requirement. Gear guards were.
When I spoke to my supervision, I was told it was non-negotiable. I guess I agreed. Before you say anything, I realize they are 100% within their rights to require employees to do things, including selling cards. I'm just not going to be a part of it.
Thanks for the good wishes!
blckshirt98 reply :
On 7/1/2018 at 3:07 AM, thinkingredneck said:I hate the timeshare salespeople hounding me. Also, their emphasis seems to be on bps brands.
This drives me insane, I avoid walking near that area by about 20 yards.
Wurming67 reply :
Going to bass pro shops now is like going to a crowded shopping mall,I use to love going to bass pro shops before, now I only go if I absolutely need something and it will be out of stock. Thank God for Tackle warehouse.
On 7/1/2018 at 11:20 AM, blckshirt98 said:This drives me insane, I avoid walking near that area by about 20 yards.
When you walk by them just growl loudy that works for me
NYWayfarer reply :
On 7/1/2018 at 4:04 AM, Brew City Bass said:
I just can't really justify spending cash at brick and mortar stores because everything is flatout cheaper online. I just really prefer buying rods instore because I can feel them before I pull the trigger on a $100+ rod. Getting harder and harder to find stores with any decent rods that aren't a St. Croix mojo or Veritas anymore.
I feel the best option is to find a brick and mortar that has a price match guarantee. Like DSG. I can find the reel for a lower price online, walk into the store and walk out with the reel of my choice at that lower price.
The advantage is I can actually look at and handle the actual product I am purchasing and not have to wait for it to be delivered.
sully420 reply :
I just had a terrible experience at cabelas last Friday. I purchased one the there tournament zx rods last spring because the salesman told me they had a life time warranty. Well last week i broke the rod setting the hook on a 2lb bass. So i went it to exchange it and came to find out that the salesperson lied to me about the warranty and that it ended when bass pro bought cabelas. I informed them that the only reason i bought the rod was the warranty and the staff at the door when i walked in on friday told me it was under warranty. So when i went to customer service and was informed that they weren't honoring there warranty i informed them on the 3000 dollars i spent there last year on a tm and electronics they didn't care and asked me to leave bluntly. So ill never be shopping at bass pro or cabelas ever again, i can't believe they would loose a customer over a 100 dollar rod that they make. Guess I'll have to get my power poles and helix 10 elsewhere.
Boomstick reply :
On 7/1/2018 at 3:07 AM, thinkingredneck said:I hate the timeshare salespeople hounding me. Also, their emphasis seems to be on bps brands.
I never had timeshare people hounding me at a BPS, but I am aware of the timeshare salespeople who are like sharks. Years ago, when I made around $40k/year, they'd sit there deciding if they should lose interest or not, so now I tell them I make $30k/year (which is partially true only I make a lot more than that now) and they quickly move onto the next person. Better if done while browsing boats...
I was just at Cabela's yesterday and what I couldn't get over is they now charge $6 for RoboWorms. tacklesupplydepot.com or tacklewarehouse.com here I come...
WRB reply :
When a job is secondary income you have more options.
Tom
Eric J reply :
I madw a trip to the Ct location yesterday and tbh it was a great experience. Spent 69 bucks on lures.
However... I was approached no less than 7 times to be told about their credit card. When we first walked in we were approached by a woman. Who seemed very helpful until we realized she was just trying to get us to sign up for the card.
It bordered on harassment.
Outrageously annoying.
Log Catcher reply :
On 7/2/2018 at 12:04 AM, sully420 said:I just had a terrible experience at cabelas last Friday. I purchased one the there tournament zx rods last spring because the salesman told me they had a life time warranty. Well last week i broke the rod setting the hook on a 2lb bass. So i went it to exchange it and came to find out that the salesperson lied to me about the warranty and that it ended when bass pro bought cabelas. I informed them that the only reason i bought the rod was the warranty and the staff at the door when i walked in on friday told me it was under warranty. So when i went to customer service and was informed that they weren't honoring there warranty i informed them on the 3000 dollars i spent there last year on a tm and electronics they didn't care and asked me to leave bluntly. So ill never be shopping at bass pro or cabelas ever again, i can't believe they would loose a customer over a 100 dollar rod that they make. Guess I'll have to get my power poles and helix 10 elsewhere.
Sorry to hear Cabelas is doing people that way. I thought about buying one of their fish eagle rods when they put them on sale again. Guess i will stay away if they are going to be that way about it.
Eric J reply :
On 7/2/2018 at 12:04 AM, sully420 said:I just had a terrible experience at cabelas last Friday. I purchased one the there tournament zx rods last spring because the salesman told me they had a life time warranty. Well last week i broke the rod setting the hook on a 2lb bass. So i went it to exchange it and came to find out that the salesperson lied to me about the warranty and that it ended when bass pro bought cabelas. I informed them that the only reason i bought the rod was the warranty and the staff at the door when i walked in on friday told me it was under warranty. So when i went to customer service and was informed that they weren't honoring there warranty i informed them on the 3000 dollars i spent there last year on a tm and electronics they didn't care and asked me to leave bluntly. So ill never be shopping at bass pro or cabelas ever again, i can't believe they would loose a customer over a 100 dollar rod that they make. Guess I'll have to get my power poles and helix 10 elsewhere.
This is why I love my local Dick's. I had a rod snap and a Week later a reel with a bad magnet. On both instances they didn't blink and replaced both items.
Every time I walk in there I have a pleasurable experience and as a result spend the bulk of my fishing budget there.
It's simple... Invest in your customers and the return is enormous...
sully420 reply :
I like Dicks but there fishing selection is limited where i live.
Brew City Bass reply :
On 7/1/2018 at 11:41 PM, NYWayfarer said:
I feel the best option is to find a brick and mortar that has a price match guarantee. Like DSG. I can find the reel for a lower price online, walk into the store and walk out with the reel of my choice at that lower price.
The advantage is I can actually look at and handle the actual product I am purchasing and not have to wait for it to be delivered.
This would be great if DSG stocked half of what I wanted to buy. I've yet to go in there and even see a reel I would consider.
Also, do they even price match ebay? I've never had a store price match ebay.
On 7/2/2018 at 12:04 AM, sully420 said:I just had a terrible experience at cabelas last Friday. I purchased one the there tournament zx rods last spring because the salesman told me they had a life time warranty. Well last week i broke the rod setting the hook on a 2lb bass. So i went it to exchange it and came to find out that the salesperson lied to me about the warranty and that it ended when bass pro bought cabelas. I informed them that the only reason i bought the rod was the warranty and the staff at the door when i walked in on friday told me it was under warranty. So when i went to customer service and was informed that they weren't honoring there warranty i informed them on the 3000 dollars i spent there last year on a tm and electronics they didn't care and asked me to leave bluntly. So ill never be shopping at bass pro or cabelas ever again, i can't believe they would loose a customer over a 100 dollar rod that they make. Guess I'll have to get my power poles and helix 10 elsewhere.
That rod probably only costed them $15-20 to be honest.
I just returned a reel to cabelas, nothing wrong with it, just wasn't what I expected. No problems on the return. I just bought a cabelas rod when I was there doing the return as well. Hopefully I have no issues if it ever breaks.
Sorry to hear they shafted you over some bull like that.
volzfan59 reply :
Our DSG in Knoxville, TN got rid of "The Lodge" when Academy came to town.
Eric J and others, please don't get mad at the associate's. I promise you, they are being forced to ask about the credit cards. As I was told, every associate in every department is to ask.
At my former store, most are trying to feed their families on their salary. I was fortunate in that I wasn't. If you want to complain, and please do, ask for a store manager or call 1-800 basspro.
Edited by volzfan59Forgot something
tracker01 reply :
I asked for a store manager once at BPS and once at Cabelas. The associates are limited as to their discision making. Both times the respective store manager worked out my situation to my benefit. Like “volzfan” said, there is always a 800 number. Do not take no for an answer till you have exhausted your options.
NYWayfarer reply :
On 7/2/2018 at 2:52 AM, Brew City Bass said:This would be great if DSG stocked half of what I wanted to buy. I've yet to go in there and even see a reel I would consider.
Also, do they even price match ebay? I've never had a store price match ebay.That rod probably only costed them $15-20 to be honest.
I just returned a reel to cabelas, nothing wrong with it, just wasn't what I expected. No problems on the return. I just bought a cabelas rod when I was there doing the return as well. Hopefully I have no issues if it ever breaks.
Sorry to hear they shafted you over some bullshat like that.
They match EBay as long as it is a brand new reel purchase, no used reels will be honored.
I get get that they don’t stock everything but I use the in stock locate button to see what DSG near me carries the reel I am looking for. I have 3 DSG within 50 miles of me. One of them carries what I am looking for
On 7/2/2018 at 4:03 AM, volzfan59 said:Our DSG in Knoxville, TN got rid of "The Lodge" when Academy came to town.
Eric J and others, please don't get mad at the associate's. I promise you, they are being forced to ask about the credit cards. As I was told, every associate in every department is to ask.
At my former store, most are trying to feed their families on their salary. I was fortunate in that I wasn't. If you want to complain, and please do, ask for a store manager or call 1-800 basspro.
I agree, don’t get mad at the associates. My niece is one of them. A tip/trick is when they approach you is to tell them you have the card already and you love it. Pretending to be hard of hearing works as well. Especially if you have gray in your hair
Eric J reply :
On 7/2/2018 at 4:03 AM, volzfan59 said:Our DSG in Knoxville, TN got rid of "The Lodge" when Academy came to town.
Eric J and others, please don't get mad at the associate's. I promise you, they are being forced to ask about the credit cards. As I was told, every associate in every department is to ask.
At my former store, most are trying to feed their families on their salary. I was fortunate in that I wasn't. If you want to complain, and please do, ask for a store manager or call 1-800 basspro.
volzfan, just some background as I agree with you 100%. I have been in retail for 40 years and have managed big box, mom and pop and everything inbetween. My current company is also all about getting that credit card app. I have lost great salespeople responsible for bringing in significant revenue because they were sick of the Credit App pressure.
I actually joked with the sales people at BPS about it. I do plan on emailing BPS. Being on both sides of this coin for many years I have a lot of empathy for retail store team members. Its a tough job and very underappreciated. A bad experience can ruin a customer's day while a good one has them leaving smiling.
I was once asked during an interview, what is my style of selling? I replied that I've never sold anything to anyone. I forge relationships with my customers. Sadly too few in our business really understand that...
Log Catcher reply :
On 7/2/2018 at 7:29 AM, Eric J said:volzfan, just some background as I agree with you 100%. I have been in retail for 40 years and have managed big box, mom and pop and everything inbetween. My current company is also all about getting that credit card app. I have lost great salespeople responsible for bringing in significant revenue because they were sick of the Credit App pressure.
I actually joked with the sales people at BPS about it. I do plan on emailing BPS. Being on both sides of this coin for many years I have a lot of empathy for retail store team members. Its a tough job and very underappreciated. A bad experience can ruin a customer's day while a good one has them leaving smiling.
I was once asked during an interview, what is my style of selling? I replied that I've never sold anything to anyone. I forge relationships with my customers. Sadly too few in our business really understand that...
In the world today true customer service is a lost art form. The good ones can help you pick what is best for your needs. Most of them now just want the paycheck and go home. I have run in to both types many times.
Burke reply :
On 7/1/2018 at 6:59 AM, NittyGrittyBoy said:BPS lost my business to tackle warehouse long time ago
Same here -- I rarely buy at BPS as tacklewarehouse has more selection on items/colors and prices.
Heck, free shipping over 50 bucks.
greentrout reply :
BPS has no minimum free shipping and some great sales going on...loyal customer for 20 plus yrs...
good fishing...
Armtx77 reply :
On 7/1/2018 at 9:30 AM, FishTank said:Most of the big box stores have gone down hill. It's kind of disappointing. Most of the gear is over priced and not on the higher end of things. Most of the selections have been of their own brands. I am not sure what is going on with this trend but I miss the way it used to be.
I have some old Cabelas winter camo, probably from the mid 90's. Some of the most durable stuff(polar fleece) I have ever owned...made in the USA.
BOTH Cabelas and PBS, sold out to profits long ago. I stopped recommending both, probably 10 years ago.
Mobasser reply :
Good luck on whatever type of new job you choose.
TOXIC reply :
Retail is a salt mine environment and many times very thankless. As for BPS and Cabela's they are profit driven and as a result hire a lot of "Associates" or "Outfitters" on a carousel. During the 15 years I was pro-staff for BPS through one location, I'll bet the management I worked with turned over 7 to 8 times. Every new GM, Store Manager, Department Manager, etc., had their own ideas and management style. I might still be with them (actually, my contract is still active) if it weren't for a new store manager who I didn't see eye to eye with. I changed it up and went with a Rep Group and now get a lot better deal. Just my experience. I do grand openings and events in both BPS and Cabela's all over the country for both hunting and fishing products so the gig is much better. I could NEVER work retail in the store. I would take a hostage after a week. Good luck on your next step.
MrFrost reply :
On 7/1/2018 at 11:12 AM, volzfan59 said:WRB and islandbass, I did have something. I deliver auto parts part time for a small, family owned auto parts chain. I deliver only to dealerships and garages. It's not BPS management money but I really don't care. My wife and I are both blessed to have really good pensions after over thirty years each in law enforcement. BPS basically paid for my fishing. Sounds crazy, but at this point I really don't care about the money.
For the guys talking about the time shares, it's only going to get worse except it's now credit cards. That's the main reason I walked. Since the Cabela's purchase, credit cards, excuse me, Club Cards are now the focus. All associate's, in each department, are required to sell c/c's. All managers are required to ensure that associates are selling c/c in addition to selling them themselves. All associate's have a quota. Before I left, customers were complaining about being asked 4 or 5 times if they wanted a c/c. I agreed with the customers.
I had two problems, four actually. None of them will make sense to some of you.
1. I don't believe in credit cards, heck I don't believe in debt. To many people get in serious trouble with debt. Proverbs 22:7 speaks to it. I personally refuse to have anything to do with them. Sadly, people have to have mortgages and car payments, they don't have to have c/cs and BPS sells nothing that they have to have.
2. I absolutely refuse to make an associate do something that I won't. Even when I was in L.E., I wouldn't make my guys do something I wouldn't do or hadn't done myself.
3. I won't be given a quota. I never had quota's in over 35 years in L.E., believe it or not.
4. When I hired in, selling c/c was never a requirement. Gear guards were.
When I spoke to my supervision, I was told it was non-negotiable. I guess I agreed. Before you say anything, I realize they are 100% within their rights to require employees to do things, including selling cards. I'm just not going to be a part of it.
Thanks for the good wishes!
Yeah, I work part time for Cabela's, but thankfully my position does not require the sale (or sign up rather) of a single "Club" card, aka Credit Card.
Don't think I'd last a week with a "quota." I have the Cabela's "Club" card, because I like the perks, but don't agree with making someone push it. Aside from the front door greeter. Let them offer it, but let the sales staff focus on assisting the customers with their needs.
On 7/2/2018 at 1:28 AM, Log Catcher said:Sorry to hear Cabelas is doing people that way. I thought about buying one of their fish eagle rods when they put them on sale again. Guess i will stay away if they are going to be that way about it.
I can't speak for his location, however at mine, it is NOTHING like that. Matter of fact, I have seen Customer Service associates ask the customer looking to return something for the date of their transaction so they could find their receipt since the customer no longer had it. Sure, it took the customer a few minutes of looking at bank statements on line, but they were able to return a year old rod and exchange it without their original receipt.
I honestly think that Sully got the wrong associate that day, because my Cabela's (IL location) is definitely still honoring the lifetime warranty.
J Francho reply :
On 7/1/2018 at 11:12 AM, volzfan59 said:Thanks for the good wishes!
Good wishes to you from me, too!
volzfan59 reply :
Thanks Toxic and J. Francho, I really appreciate it. The new gig is pretty sweet it's gonna offer any chance of time off for fishing.
MrFrost, That's how it used to be at my store before the Cabela's purchase. Front end staff handled the credit card stuff, the department folks handled customer service in their respective departments. Now all associate's are required to push them. I agree with you about Sully's experience, at my old store the customer service associate's, and management, did everything possible to help with returns.
LxVE Bassin reply :
On 7/2/2018 at 12:34 AM, Boomstick said:I was just at Cabela's yesterday and what I couldn't get over is they now charge $6 for RoboWorms. tacklesupplydepot.com or tacklewarehouse.com here I come...
$6 for roboworms? What the hell? Lol
On 7/2/2018 at 4:03 AM, volzfan59 said:Eric J and others, please don't get mad at the associate's. I promise you, they are being forced to ask about the credit cards. As I was told, every associate in every department is to ask.
At my former store, most are trying to feed their families on their salary. I was fortunate in that I wasn't. If you want to complain, and please do, ask for a store manager or call 1-800 basspro.
I agree totally with @volzfan59, I recently stopped working part time at Cabela’s due to family obligations. I never tried to offer the card to any customers but I provided great customer service to anybody that had questions or needed help. One day I got called up to the office because I hadn’t got a single customer to sign up for the club card and they made me go through some training to help me get people to sign up. My whole reason for working there was to get some extra cash while working in the fishing department, not selling credit cards. I have a full time job with a fortune 100 company so I wasn’t going to stress or lose any sleep about selling credit cards for a part time job when the incentives are just a new t shirt or your name being on the wall in the break room. But with that being said I had some great relationships with my coworkers, some of them retired and some needed to be there to feed their families. They were all great people, so please be aware that that the powers that be made it to where they have hound people
for club cards.
Steve1357 reply :
First and last time yesterday I will get ambushed to sign up for a credit card at the Little Rock Basspro...
I thought it was just "somewhere else" and not my store. But it's a weird felling. Kinda like getting ambushed by little kids guarding the front door when you're running into Walmart....
CTBassin860 reply :
On 7/2/2018 at 1:01 AM, Eric J said:I madw a trip to the Ct location yesterday and tbh it was a great experience. Spent 69 bucks on lures.
However... I was approached no less than 7 times to be told about their credit card. When we first walked in we were approached by a woman. Who seemed very helpful until we realized she was just trying to get us to sign up for the card.
It bordered on harassment.
Outrageously annoying.
The Hartford Cabelas is pretty sweet. Never had anyone push the cards on me. I went a couple weeks ago. BPS in Foxboro MA was in my backyard for a few years and it got to the point that I stopped going. They stand at the bottom of the stairs heading into the fishing section waving flyers in your face. Plus they wont price match. They would rather lose 45$ than make 25$. Makes no sense to me. Even Best Buy will match Amazon as long as its bought and sold by Amazon and not a 3rd party seller.
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