Wow. New low in customer service. 2024
Ern reply :
Recently bought a Quantum Xtralite Combo at a local store for around $24. Really wanted the rod for a different reel. Figured what the heck. Well something in the reel broke. No biggie. I box it up put in a discript of what is wrong and mail it in.
Well I got a letter back form them. They want $37 to fix it or $7 to return it.
Considering I paid $24 for the reel and a rod. I dont think they will get anymore money. 
Actually gonna take two other Quantums to the BPS spring trade in now for sure. 8-)
I got a couple of rods that may get gone too.
As for buying anymore. >
Nope.
FWIW, I still have an original QMD10 and my granddads 33 that I will keep. Both still work like they did from day one.
Grey Wolf reply :
WOW !!!!!!!
SDoolittle reply :
I can't believe you sent the reel off a $24 combo in for repairs in the first place. That's the one you should have taken to the BPS spring trade in.
SeanW reply :
Outrageous that a repair would cost more then the entire combo. That said its also why I prefer to buy the best reel I can within reason. I grew up fishing those Mitchell Garcia spinning reels and they are not costly. They have always been very dependable for me. I know they cost more then the entire setup, but they last. Im assuming they have no warranty on what ya bought. Then again this is why I prefer Pure Fishing products, they stand behind their stuff.
Ern reply :
QuoteI can't believe you sent the reel off a $24 combo in for repairs in the first place. That's the one you should have taken to the BPS spring trade in.
It has to work, before they will take it. Just was sharing what I thought was funny. Like SeanW said, "Outrageous..." Oh well. Spend my money elsewhere.
SeanW reply :
QuoteQuoteI can't believe you sent the reel off a $24 combo in for repairs in the first place. That's the one you should have taken to the BPS spring trade in.It has to work, before they will take it. Just was sharing what I thought was funny. Like SeanW said, "Outrageous..." Oh well. Spend my money elsewhere.
and where you spend is the best way to deal with it. Lifetime customers are golden, yet some company's just dont get it.
Bassn Blvd reply :
That's a shame. I'd be tissed off if my $24 combo broke.
K_Mac reply :
Ern I'm with you. Even when buying a $24 combo, you should have an expectation that it will work. Granted it might not work long or well, but should work nonetheless. I would think the local store would make it good since it is a very recent purchase.
Ern reply :
Wasn't that I was ticked about a $24 combo reel breaking. Go throught that in lures in a trip. The fact they wanted more to fix the reel (half again) than the combo cost. Would be like buying a $300 combo having the reel break and being asked $450 to fix the reel for ya.
Like I said. Money will be well spent elsewhere.
NateFollmer reply :
QuoteWasn't that I was ticked about a $24 combo reel breaking. Go throught that in lures in a trip. The fact they wanted more to fix the reel (half again) than the combo cost. Would be like buying a $300 combo having the reel break and being asked $450 to fix the reel for ya.Like I said. Money will be well spent elsewhere.
Where did you send it too? Quantum? They are usually very good about fixing things - no questions asked.
RussBert reply :
QuoteOutrageous that a repair would cost more then the entire combo.
Not really. There's no mention about this being a warranty claim. It's takes time to open the reel and access the problems. Time costs money. People need to get paid when they work...I know I like to get paid when I work
QuoteI can't believe you sent the reel off a $24 combo in for repairs in the first place. That's the one you should have taken to the BPS spring trade in.
This. It cost more to ship that reel in for repair than it's worth.
Bad customer service, or unreasonable customer expectations?
=Matt 5.0= reply :
I stopped reading as soon as I came across the word "Quantum"...
scrutch reply :
Welcome to the Quantum-Hater's club Ern! I happened to be a card carrying member.
I bought two Quantum BC's last year. Got a TOTAL of 11 casts out of them BOTH. Yeah, that's TOTAL.
Got 3 casts out of the first KVD sig series reel (similar to a Code series, about an $80 reel) and the gears froze up. Returned to BPS.
Got 8 casts out of an identical reel I bought off a local guy for $25. Thumb bar froze up after a long cast. Couldn't move anything. Spool just free-wheeling. Ended up hand-over-handing the line to get my crankbait back. I then stripped the line off the spool, removed the reel from the rod, and BAPTIZED it.
A.B.Q. from now on.
Dan: reply :
It is strange that it would cost more to repair the reel than to total cost of the reel but I wouldn't expect much for $24.
Did you call ahead to ask how much it might cost to repair/return?
philsoreel reply :
QuoteI stopped reading as soon as I came across the word "Quantum"...
LMAO!!! ;D
SirSnookalot reply :
If a combo only cost $24 in the first place the reel portion is probably worth 15-$20 retail, wholesale probably less than 10 bucks. Bench time without parts is worth more than $10, should have just thrown in the garbage, hardly worth spending the shipping costs back to them.
RWSCHMITZ reply :
Something fishy about this story ?????
I have 4 new SMOKE reels and to bad for all U Q/haters, the new smokes are GREAT reels, I always keep a open mind on reels and rods.
Ern reply :
QuoteSomething fishy about this story ?????
Yep. I sent in a reel. I got a letter back wanting more to repair said reel than I could go buy said reel and another rod for. There is something Fishy? >
Grey Wolf reply :
Ridiculous.
Bluebasser86 reply :
I've had several Quantums and I have yet to find one that I thought was worth the money I spent on it. I checked one out when I worked at Cabela's and took it with me on a trip to Mexico. It was the blue PT burner. I didn't the feel of the reel and it did not have a very good drag system. It spent most of the trip in the lodge while I was on the water catching fish with my shimanos. I had one of the Energy spinning reels in the 20 size and it made it less than a year before it sounded like an egg beater. :-/
Diablos reply :
You're not only sending a Chinese made reel back for repair, you are sending back a cheaply made Chinese reel back for repair using American labor.
J Francho reply :
Hard to tell what happened here. No clarification other than, "Well something in the reel broke." Reels usually have a warranty. Things like this usually get "repaired by replacement." I'd have simply gone back to the store where I purchased the combo, provided it was indeed a defective item. If that didn't work, a phone call usually does.
tholmes reply :
In my 50 years of fishing, I've owned exactly one Quantum baitcaster. That number won't increase.
Unreliable products backed by non-existent customer service.
Tom
cart7t reply :
QuoteWasn't that I was ticked about a $24 combo reel breaking. Go throught that in lures in a trip. The fact they wanted more to fix the reel (half again) than the combo cost. Would be like buying a $300 combo having the reel break and being asked $450 to fix the reel for ya.Like I said. Money will be well spent elsewhere.
Uhhh....
If you lived in China, the likely manufacture country of that rod n reel combo, you could probably easily find somebody to repair that for less than what you paid for it.
But this is America!! You bought a disposable item built in some sweat shop. When it breaks you throw it in the trash can. How you could possibly believe that anybody in this country could fix that rod for under $24 is beyond me. :
NateFollmer reply :
Wow... Does anyone here actually like Quantum? I have yet to have an issue with their customer service. I emailed them when I couldn't find a schematic for my reel and had it fairly quickly. I also had a reel completely lock up, sent it into them, repaired no questions - this was still under warranty though.
J Francho reply :
I know some.....they're afraid to post. ;D
And Quantum's service has been A+ for all my dealings with them, which is probably a lot more than one weird scheme to turn in a $24 combo for repair.
SDoolittle reply :
QuoteWow... Does anyone here actually like Quantum?
I have no problem with Quantum. I don't currently own any, but I had a couple of Accurists that served me well for several years.
NateFollmer reply :
Good, at least I'm not alone here then I currently have 2 Quantum reels and 1 rod - all of which are working fine and 1 of those reels I have had for probably 10 years.
piscicidal reply :
It seems a bit silly to based all future purchases on a $24 rod/reel combo. I bought a $9 shimano spinning reel in the BPS clearance rack for my seven year old. It's crap. When it breaks I'll throw it in the garbage. This should not reflect on Shimanos entire product line and certainly won't affect my future purchasing decisions...
ChiCityBasser reply :
I have 4 Quantum spinning reels:Catalyst A&B,Kinetic B and a older Incyte and I also have a couple of baitcasters, a Energy and a Accurist. I purchased the Catalyst A ,Incyte and Energy off ebay and all were damaged. I took them to a local repair shop that sent them in to Quantum. They replaced the the incyte with a brand new one at the time. They repaired the other 2 reels good as new at very minimal cost. The customer service was great from each of my experiences. I own other reels as well including Daiwas and a Shimano and of all the reels I own My Shimano is the only one to give me problems. The one Quantum I did have a problem with was a KVD model sold by BPS. I didn't like the way it felt after a couple outings and took it back to BPS to exchange for another quantum.
I like my quantum reels and my time on the water with them has been good and the customer service has been great. My Daiwa experience has been great as well as there customer service. On any given day anyone can have a bad experience and be soured toward a particular product but I still use my Shimano despite my mistake experience with the reel and would purchase another.
tholmes reply :
QuoteWow... Does anyone here actually like Quantum? I have yet to have an issue with their customer service. I emailed them when I couldn't find a schematic for my reel and had it fairly quickly. I also had a reel completely lock up, sent it into them, repaired no questions - this was still under warranty though.
To be fair, I own a couple of Quantum spinning reels that have been OK.
Just had a bad experience with one of their baitcasters.
Tom
Grey Wolf reply :
Ern is off base on this one. A 24.00 combo and he's whining , give me a break.
Ern reply :
QuoteErn is off base on this one. A 24.00 combo and he's whining , give me a break.
:
No, not really. Go back to my orginal post. What I was Bitchin about was that they want $37 to fix a reel from a $24 combo. Or $7 to return it.
That I thought was dumb.
Grey Wolf reply :
So what makes you think their customer service is low life , you are over reacting.
scrutch reply :
QuoteI have 4 Quantum spinning reels:Catalyst A&B,Kinetic B and a older Incyte and I also have a couple of baitcasters, a Energy and a Accurist. I purchased the Catalyst A ,Incyte and Energy off ebay and all were damaged. I took them to a local repair shop that sent them in to Quantum. They replaced the the incyte with a brand new one at the time. They repaired the other 2 reels good as new at very minimal cost. The customer service was great from each of my experiences. I own other reels as well including Daiwas and a Shimano and of all the reels I own My Shimano is the only one to give me problems. The one Quantum I did have a problem with was a KVD model sold by BPS. I didn't like the way it felt after a couple outings and took it back to BPS to exchange for another quantum.I like my quantum reels and my time on the water with them has been good and the customer service has been great. My Daiwa experience has been great as well as there customer service. On any given day anyone can have a bad experience and be soured toward a particular product but I still use my Shimano despite my mistake experience with the reel and would purchase another.
Precisely why I don't drive a Dodge, and I don't fish with Quantum. I won't get burned again with either of these products.
related Fishing Rods Reels Line Knots topic
previous topic
most viewed Fishing Rods Reels Line Knots topic
© 2024 - fishing.qciss.net. All Rights Reserved.