I'VE HAD IT WITH SHIMANO !!!!!!!!!!!!!!!! RANT 2024
bronzeback01 reply :
I will never buy another shimano product again , a few years back i bought a sustain 2500 fd , it was a nice reel but not worth the 229.00 they get for them. A couple months ago i bought a new stradic fi the first time i used it the bail broke so i brought it back and bought a daiwa tierra (nice reel for the money) last night i had a store credit so i thought i'd give shimano another chance , so i bought another stradic fi and right out of the box it's making a grinding noise . I tried oiling i w/ the oil that shimano included w/the reel and it still makes the noise so just to save myself another 60 mi trip back to the store i tried quantum hot sauce reel lube STILL MAKES THE NOISE ! , finally i drove it all the way back to the store and they acknoleged the noise and open the maintence port saw the hot sauce and won't give me my money back or an even exchange because they say by using the quantum hot sauce it broke down the factory lube and that's what's causing the grinding. I'VE HAD IT !!!!! NO MORE SHIMANO AND I'M DONE DEALING W/ THAT STORE TOO !!!!!!!!
grimlin reply :
I'll give you $10 for it. ;D
bigfruits reply :
$15
seriously though, can you clean off the hot sauce and have someone else return it for you?
ive owned dozens of shimano reels and never had a problem. sounds like horrible luck.
Joe Boss reply :
Nothing is worse than buying something and it is damaged right out of the box. Like my Dad always says the money you are paying for the item is perfect you should get perfect merchandise in return.
The only mistake I see you make was If it was grinding right out of the box, try the lube that came with the reel. If that didn't work bring it back to the store immediately. Do not try another brand of lube!
Next time you are buying something 60 miles away from your house pull the item out of the box in the store and test it out. It will save you a trip.
YakAttack reply :
QuoteNext time you are buying something 60 miles away from your house pull the item out of the box in the store and test it out. It will save you a trip.
+1 on that one
Tin reply :
Abu........ 
Raul reply :
You must have bad karma my man, I 've never purchased any Sheemano product on any store right there on the flesh, I 've always purchased them unseen and untried from on-line sources and never ever had any problem with them.
Joe Boss reply :
http://www.bassresource.com/bass_fishing_forums/YaBB.pl?num=1222441848
RW already posted this over on the Shimano boards for him.
And this post in the Shimano forum sums up the Hot Sauce problem http://www.bassresource.com/bass_fishing_forums/YaBB.pl?num=1222306180
GRIZZ reply :
0 for 3 with the sustain 2500 fd, that's a bummer :-[
It is a nice reel 8-)
bronzeback01 reply :
i pretty much always check a reel before i leave the store but the store closed at 9:00 and it was 9:10 and since shimano has always had a fairly good rep. i thought it was pretty near impossible to get 2 bad ones in a row . as far as the hot sauce goes i just thought i'd give it a try to save myself another trip to the store , i've returned reels before and they never opened the reel or else i never would have tried it.
The Rooster reply :
I'd argue with the manager on that. You said you're done with that store so what do you have to lose?? I'd tell them specificly it was doing that right out of the box and that's the only reason you added the Hot Sauce to see if it would help and save a 60 mile drive. Now you've made that drive twice over this (you will have at that time anyway) and you want your money back. It's worth the try anyway. If it's a big box store like Dick's or some place then you might have a shot but if it's just a local tackle shop that's privately owned then probaby not.
Joe Boss reply :
QuoteQuotehttp://www.bassresource.com/bass_fishing_forums/YaBB.pl?num=1222441848RW already posted this over on the Shimano boards for him.
And this post in the Shimano forum sums up the Hot Sauce problem http://www.bassresource.com/bass_fishing_forums/YaBB.pl?num=1222306180
Shorehugger,
I have been servicing Shimano® reels for over 25 years now. I have been posting on this forum since 05. Every time some one asked about using Hot Sauce in any reel other than Quantum I have rebutted it stating that if the MFG wanted hot sauce used in their reels they would add it to the box. Ask any of the long time posters about my thoughts on Hot Sauce.....
Tight Lines!!!
I meant no offense RM, from reading your posts I have the upmost respect for you. I was just posting the link to show Bronzeback01 that the subject of hot sauce has come up in the Shimano forums.
I agree with you totally on this subject. I would not have used anything other than the lube that came with the reel.
Infidel. reply :
QuoteIf Shimano® wanted that crap used in their reels they would put it in the box...
So are you saying that we should only be using the lubes that come with the reels. I am seriously curious about this. Shiamano doesn't give me greese with my reels. My Sustain just came with a small bottle of oil. Is it just Hot Sauce you are against?
Raul reply :
QuoteSo are you saying that we should only be using the lubes that come with the reels. I am seriously curious about this. Shiamano doesn't give me greese with my reels. My Sustain just came with a small bottle of oil. Is it just Hot Sauce you are against?
You can purchase Shimano reel grease as easily as you can purchase Hot Sauce.
Actually and now that you mention it, no manufacturer I 've purchased reels from ( Shimano, Daiwa and Abu ) has given me reel grease for that matter, reel oil yes ( and not in every model ), reel grease, nope.
Certified Public Angler reply :
More shimanos for the rest of us, lol.
Sorry about you luck man, I suggest you avoid skydiving btw.
J Francho reply :
From what I have personally seen, both Hot Sauce oil and grease stain brass, plastic gears and other metal parts it gets on. It comes out of brass with Naphtha, but I'd rather use something like Simple Green to clean the reels. An OEM has to recommend using OEM oil, grease, and parts. Otherwise, warranty issues arise, and truthfully, their only experience would be limited to using their products. Imagine how much it would add to the cost of a reel for them to test all the available oils on the market? Its not like the automobile industry, where there are ISO and SAE standards for both the oil and engine manufacture.QuoteQuoteIf Shimano® wanted that crap used in their reels they would put it in the box...So are you saying that we should only be using the lubes that come with the reels. I am seriously curious about this. Shiamano doesn't give me greese with my reels. My Sustain just came with a small bottle of oil. Is it just Hot Sauce you are against?
In my experience, you are never wrong to use OEM oil and grease on the corresponding reels. many companies will do this maintenance for you. I know Daiwa does it, not sure about Shimano. At any rate, in my experience (much less than RM - about ten years of working on reels) Shimano Drag Grease is the best bar none. For most small magnetic spool applications, Rocket Fuel Red Label works well. Better casters will like the Original Yellow label. The TX. grade oil is ridiculous, especially with a super tuned reels. Jighead turned me on to it, and its awesome. Again, there are warranty issues, and customers that ask for it, get it. otherwise, use what the OEMs use. Most of my own reels are WAYYYY out of warranty anyway, and some only retain the frame as still original. I do have a brand new Daiwa Sol, and that gets nothing but the oil that came with it.
burleytog reply :
Quoteopen the maintence port saw the hot sauce and won't give me my money back or an even exchange because they say by using the quantum hot sauce it broke down the factory lube and that's what's causing the grinding. I'VE HAD IT !!!!! NO MORE SHIMANO AND I'M DONE DEALING W/ THAT STORE TOO !!!!!!!!
How is that Shimano or the store's fault?
If I were Shimano, I'd say good riddance and don't let the door hit you where the Good Lord split you.
IMO the problems you state present an interesting pattern. Are you using your reels to drive nails or as a bottle opener?
shimanogloomis man reply :
Stupid question but y woldnt u send the reel back to shimano for warranty work.....
Tin reply :
QuoteQuoteIMO the problems you state present an interesting pattern. Are you using your reels to drive nails or as a bottle opener?
You mean I shouldn't use my Curado as a wheel chaulk? :-/
Infidel. reply :
QuoteYou can purchase Shimano reel grease as easily as you can purchase Hot Sauce.
If you want to order it from the internet, yeah. It is another story if you want to buy it in person.
QuoteActually and now that you mention it, no manufacturer I 've purchased reels from ( Shimano, Daiwa and Abu ) has given me reel grease for that matter, reel oil yes ( and not in every model ), reel grease, nope.
I know, that is what I am saying. Reel Mech says that if Shimano wanted us to use it, then it would be in the Shimano box.
family guy reply :
I had the same problem with my stella,grinding gears,gritty feeling,thing is even if he sent back to shimano,theres a good chance the problem would still exist! also if gears are supoosed to greased why does shimano put oil in nearly every reel box,except the stella?now i dont know how many people have tried to get the permalube,{small metal tube of grease} but everytime i asked for it. i was told they dont sell it!always gave me the starrdragerrgrease! just one of the many reasons i gave shimano the heave ho!
TrippyJai reply :
like most have said. ALWAYS try the reel at the counter to make sure there is no problems. when i bought my most recent reel. i played played with the thing for 10 minutes, basically do everything i can do to it. make sure things are perectly working. I don't wanan take it home playing with it on my lap, reeling very fast and finding out there is something wrong with it whether its 60 miles or 6 miles. save urself the hassle.
bronzeback01 reply :
QuoteQuoteopen the maintence port saw the hot sauce and won't give me my money back or an even exchange because they say by using the quantum hot sauce it broke down the factory lube and that's what's causing the grinding. I'VE HAD IT !!!!! NO MORE SHIMANO AND I'M DONE DEALING W/ THAT STORE TOO !!!!!!!!How is that Shimano or the store's fault?
If I were Shimano, I'd say good riddance and don't let the door hit you where the Good Lord split you.
IMO the problems you state present an interesting pattern. Are you using your reels to drive nails or as a bottle opener?
the grinding was shimanos fault i wouldn't have put the grease in the first place if it wasn't grinding.
cart7t reply :
QuoteQuoteQuoteIMO the problems you state present an interesting pattern. Are you using your reels to drive nails or as a bottle opener?
You mean I shouldn't use my Curado as a wheel chaulk? :-/
Make sure it's a 200 series, your trailer may roll right over a 100.
family guy reply :
reel mech wrote:
The main reason they (the MFG's) place only oil is that the manuals only recommend the angler do just the basic lubrication on the outside of the reel (you don't grease anything on the outside of the reel). The grease is only used on gear teeth and in certain areas for saltwater reels in the internals, and that should only be done by a qualified service shop/factory, not the angler.
Not to be a p.i.t.a. then why does shimano have the maitainance port right over the gears?if i remember my stella manual,said to grease/oil? the gears every 5 times of fishing or if the reel has not been used in 30 days.hey, dont get me wrong. i think shimano and Daiwa want the Anglers to open thier reels,just so we can screw something up. have to pay them reel mech's paychecks somehow,might as well be us!
Dan: reply :
family guy, if I'm not mistaken, the maintenance port over the gears is for the oil, not grease. If it was for grease why would they make it such a small port?
burleytog reply :
QuoteQuoteQuoteIMO the problems you state present an interesting pattern. Are you using your reels to drive nails or as a bottle opener?
You mean I shouldn't use my Curado as a wheel chaulk? :-/
Nope, only Quantums are sturdy enough to drive nails, open bottles and chock wheels.
mike bat reply :
QuoteI will never buy another shimano product again , a few years back i bought a sustain 2500 fd , it was a nice reel but not worth the 229.00 they get for them. A couple months ago i bought a new stradic fi the first time i nsed it the bail broke so i brought it back and bought a daiwa tierra (nice reel for the money) last night i had a store credit so i thought i'd give shimano another chance , so i bought another stradic fi and right out of the box it's making a grinding noise . I tried oiling i w/ the oil that shimano included w/the reel and it still makes the noise so just to save myself another 60 mi trip back to the store i tried quantum hot sauce reel lube STILL MAKES THE NOISE ! , finally i drove it all the way back to the store and they acknoleged the noise and open the maintence port saw the hot sauce and won't give me my money back or an even exchange because they say by using the quantum hot sauce it broke down the factory lube and that's what's causing the grinding. I'VE HAD IT !!!!! NO MORE SHIMANO AND I'M DONE DEALING W/ THAT STORE TOO !!!!!!!!
nothing new here ... it has been known for some time that shimano has had bail issues .... mainly with the bails ... you should send the reel to the reeel mech ... he could clean the hot sauce off the reel and then return the reel to the store ,,, if the hot sause is off they will give you a store credid ... if not send it to shimano with the sales recipt ,.... eighter way you will get a new reel or your money back ... a little word or advice ,, stick with daiwa ,,, if aint broke why fix it ??? :
mike bat reply :
QuoteQuoteQuoteQuoteIMO the problems you state present an interesting pattern. Are you using your reels to drive nails or as a bottle opener?
You mean I shouldn't use my Curado as a wheel chaulk? :-/
Nope, only Quantums are sturdy enough to drive nails, open bottles and chock wheels.
are you insane ??? quantam has one of the worst finishes of all reels made ... i have a ptxm that bairly touched the boat before th e black finish was wore off ... if i were to put a reel through its paces i wouldent pick quantam ,, thats for sure ... :
jjbassjj reply :
yeah ive never been too fond of shimano reels(casting). I LOVE their rods though.
and BTW the new stradics ( fi ) are crap......
the old white ones are my favorite spinning reels.
wasabi_VA reply :
My Shimanos come in clam packs with no instructions, oil or grease.
family guy reply :
family guy, if I'm not mistaken, the maintenance port over the gears is for the oil, not grease. If it was for grease why would they make it such a small port? I think the reason they are small is because in japan they sell a grease/oil kit, that have a thin metal tubes(like you get for wd40) that have no problem fitting that small hole,also i had no problem using a swiss army tooth pick to put grease on the gears.also how much bigger could they make it?also too much oil,will break down grease then it goes every where you dont want it to.. just one more thing: i put HS in my stella 4000 fb sent it shimano,they didnt say one word about NOT using it.if it was so bad for the reel ya think they might have said something!because about 7-8 years i had put white lithium grease in my Daiwa Exblem 2500X, got chewed out by some Daiwa tech,NEVER USE THIS GREASE AGAIN! :-[ was the last time i used that grease!
Redsyn reply :
If I were you I'd send the reel to shimano in Irvine Ca. Tell them exactly what happen and they will make your reel performing like new. I always have great experience w/ Shimano customer service. Make sure you send them a copy of your proof of purchase w/in 1 year so it is under warranty. Or you can sell the reel. I personally love shimano spinning reels and think you should give the sustain another try.
=Matt 5.0= reply :
Hot Sauce belongs on Tacos......
...and maybe an occasional Burrito or Chimichanga
Low_Budget_Hooker reply :
QuoteQuoteIf Shimano® wanted that crap used in their reels they would put it in the box...So are you saying that we should only be using the lubes that come with the reels. I am seriously curious about this. Shiamano doesn't give me greese with my reels. My Sustain just came with a small bottle of oil. Is it just Hot Sauce you are against?
1. If they give you oil instead of grease, or visa-versa, it's for a reason. The 2 are not the same and using 1 where the other should be, I would imagine, could cause damage.
He's not against Hot Sauce, as long as it's in a QUANTUM ONLY
QuoteMy Shimanos come in clam packs with no instructions, oil or grease.
This pertains mainly to the higher end stuff.
There are no instructions in any of the packaging but there should definitely have been an exploded diagram which would also have the service and returns info on it. That comes with all of them.
Pencil Pusher reply :
"He's not against Hot Sauce, as long as it's in a QUANTUM ONLY"
Actually, he has stated many times that he hates Hot Sauce and doesn't use it for any thing.
burleytog reply :
QuoteHot Sauce belongs on Tacos.........and maybe an occasional Burrito or Chimichanga
Mac & cheese, pizza, eggs, ice cream....
fourbizz reply :
Quote1. If they give you oil instead of grease, or visa-versa, it's for a reason. The 2 are not the same and using 1 where the other should be, I would imagine, could cause damage.
All reels that I am aware of require both grease and oil. Yet the all knowing MFG only chooses to include oil.
burleytog reply :
Some people make a big enough mess with just oil in the box. I can't imagine the mess that would result if any of the manufacturers included grease as well.
bronzeback01 reply :
Every reel i own i've used hot sauce without a problem and that's why i didn't hesitate using it on this reel.
Grey Wolf reply :
OK you're done with shamino. You are having bad luck with their products. You don't have to justify to us what you did , just go on and buy another companys reels and enjoy.
5bass reply :
QuoteStupid question but y woldnt u send the reel back to shimano for warranty work.....
....on a BRAND NEW reel that hasn't even been spooled yet? No way I'd send it off for warranty repair.
Infidel. reply :
QuoteLow_Budget_Hooker wrote on Sep 27th, 2008, 2:55pm:1. If they give you oil instead of grease, or visa-versa, it's for a reason. The 2 are not the same and using 1 where the other should be, I would imagine, could cause damage.
All reels that I am aware of require both grease and oil. Yet the all knowing MFG only chooses to include oil.
Exactly!
ddigit reply :
Quotehttp://www.bassresource.com/bass_fishing_forums/YaBB.pl?num=1222306180
Wow Reply #5 was straight from the horses mouth.....
skunked_again reply :
i like shimano.
someone had to say it.
ROOKIE02 reply :
SORRY TO HEAR THAT ALL MY SHIMANO GEAR ARE GREAT, I THROW THEM AROUND THE BOAT/ SHORE WHEN I CATCH A FISH AND PICK UP TO RECAST WORKS GREAT, NOW I THINK THAT I WILL NEVER BY A DAIWA REEL AGAIN J/K GOT A TIERRA AND EVERYTIME I CAST IT ALWAYS NESTS UP MY CURADOS ON THE OTHER HAND GO OUT FLAWLESS
IM NOT GONNA SAY DAIWA SUCKS BUT I WILL DEFINITLY NEVER BUY A BAITCASTER WITH THE 1-??? DIAL ON THE SIDE AGAIN
GO TO ANOTHER STORE AND GIVE SHIMANO ANOTHER TRY
I HAD THE SAME PROBLEM WITH CHEAPER SHIMANO'S AND IT CAME OUT TO BE A BAD SHIPMENT OF DEFECTED PRODUCTS (SOMEBODY MAKING THOSE WERE ON DRUGS OR SOMETHING THAT DAY)
shorefisher reply :
QuoteSORRY TO HEAR THAT ALL MY SHIMANO GEAR ARE GREAT, I THROW THEM AROUND THE BOAT/ SHORE WHEN I CATCH A FISH AND PICK UP TO RECAST WORKS GREAT, NOW I THINK THAT I WILL NEVER BY A DAIWA REEL AGAIN J/K GOT A TIERRA AND EVERYTIME I CAST IT ALWAYS NESTS UP MY CURADOS ON THE OTHER HAND GO OUT FLAWLESSIM NOT GONNA SAY DAIWA SUCKS BUT I WILL DEFINITLY NEVER BUY A BAITCASTER WITH THE 1-??? DIAL ON THE SIDE AGAIN
GO TO ANOTHER STORE AND GIVE SHIMANO ANOTHER TRY
I HAD THE SAME PROBLEM WITH CHEAPER SHIMANO'S AND IT CAME OUT TO BE A BAD SHIPMENT OF DEFECTED PRODUCTS (SOMEBODY MAKING THOSE WERE ON DRUGS OR SOMETHING THAT DAY)
WHAT WAS THAT MIDDLE PART AGAIN? I COULDN'T HEAR YOU!
I tell ya one thing though, I love my Shimano Curado B. I'm pretty sure the B stands for butter.
-Shore
family guy reply :
shimano reels are great, they have a room dedicated to itself on BR, just to find out why this reel or that reel doesnt work right anymore.lucky shimano users!
platinumjason reply :
QuoteQuoteStupid question but y woldnt u send the reel back to shimano for warranty work.........on a BRAND NEW reel that hasn't even been spooled yet? No way I'd send it off for warranty repair.
I agree with this. No way would I buy something brand new and send it out for warranty work and I wouldn't even go as far to even try and grease it either, should preform like brand new from the box, not after you mess with it for a while. I'd go back to the store and swap it out for a Abu Garcia.
fats69 reply :
A fishing reel is no damned different than any other product with parts. How many here have bought a car, VCR, DVD recorder and something happened within a few days. Would you say the hell with it and not take care of it cause it's new and you don't want to use warranty work on it!!!! Hey it's your hard earned dollar protect it!!!
If the reel is giving you a fit call the STORE MANAGER and no one else and explain what happened. If it works out for you take the reel back and even if you only get an exchange it would be worth it.
If they won't take it back, call Shimano first and explain what was going on with it and that the box store (Tell exactly which store it was) wouldn't help you). If they Ok it for return, sometimes they'll send you a pre-paid mailer and send the reel back to them.
Irvine office
Shimano American Corp.
1 Holland
Irvine, CA 92618
On site customer support - Irvine office
8:00 a.m. to 4:30 p.m. Monday - Friday
Pacific Standard Time
Customer Service: 877-577-0600
6:00 a.m. to 5:00 p.m. Monday - Friday
Pacific Standard Time
I sent a TX-120Q reels back to Shimano with a broken frame and explained that I DID IT and just want to pay to repair it. They didn't charge me for it and sent me a brand new reel. Sounds like pretty d**n good customer service to me.
On the grease I'll disagree, I use Zebco reel grease on my Shimano's and have never had a problem, it was more of a problem to tray and get their permalube than it was worth.
If it works out either way let us know
Fatman
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