Z Grills ZPG-7002B 2020 Upgrade Wood Pellet Grill & Smoker, 8 in 1 BBQ Grill Auto Temperature Controls, inch Cooking Area, 700 sq in Black review and price compare 2025
you can compare the product price from Costco, wayfair, bestbuy, lowes, target, homedepot, Walmart, ebay, amazon to find the best price for you
you can compare the product price from Costco, wayfair, bestbuy, lowes, target, homedepot, Walmart, ebay, amazon to find the best price for you
Product overview
Brand | Z GRILLS |
Model Name | 2020 Upgrade |
Power Source | Wood Pellet |
Color | Black |
Item Weight | 84 Pounds |
Item Dimensions LxWxH | 48 x 22 x 51 inches |
Fuel Type | Electric, Liquefied Petroleum Gas |
product features
- by entering your model number.
- ★ULTIMATE 8-IN-1--Barbecue wood fire pellet grill: grill, smoke, bake, roast, braise, barbeque.
- ★PELLET GRILL TECHNOLOGY--★ FLAVOR--There just isn’t an easier way to get the flavor of wood smoked food than with a pellet grill. Try it and you’ll taste the difference from a GAS or CARBON grill; ★ ACCURACY--Most stay within 10 degrees of the set temperature, no matter if its 10 degrees or 110 degrees outside; ★EFFICIENCY--You can cook for about 20 hours per 20 lbs. of pellets. When you do the math, you will find that pellet cooking typically costs less than a comparably sized GAS or CARBON gr
- ★EASIER THAN YOU THOUGHT--One button starts up and temperature control eliminates starter fluid. No need to run to the local station to trade in your propane.★EASY TO USE--Electronic AUTO-Start Ignition, Digital Auto Temperature Control, LED temperature readout. Super easy cooking even for beginners. ★EASY TO CLEAN--Special Designed Waste Oil Collector to assist you with safe and easy cleanup. ★EASY TO MOVE--Upgraded cart with locking caster wheels.
- ★2020 UPGRADE--Known Issues Fixed and More Precise Temperature Control and Pellet Feed Control System. The new upgrade digital control board auto ignites the grill and allows you to set the cooking temperature from 180°f to 450°f.
- ★AUTOMATED ELECTRIC FEED SYSTEM--Maintains the heat within 10 degrees of the set temperature for you from 180ºf to 450ºf and produce the optimal amount of smoke. Just set it and let it work: No more babysitting. Enjoy the cooking!★FAN-FORCED CONVECTION COOKING--Eliminates the need for a rotisserie and creates a versatile environment for grilling, roasting, smoking, braising and baking.Whether you want to grill some hot dogs or slow smoke a rib roast, pellet grills can do it all with ease.★HUGE G
- ★FAN-FORCED CONVECTION COOKING--Eliminates the need for a rotisserie and creates a versatile environment for grilling, roasting, smoking, braising and baking.Whether you want to grill some hot dogs or slow smoke a rib roast, pellet grills can do it all with ease.
- ★HUGE GRILLING AREA--grilling area Dimensions 19. 2 x 26 inches, smoking/warming rack Dimensions 6. 9 x 27. 5 inches, total rack surface area 700 square inches. 20 pounds hopper capacity.
From the manufacturer
The ULTIMATE 8-in-1 Grill & Smoker
| | | |
Advanced Wood Fire Technology Z Grills wood pellet technology gets you wood fire flavor at the convenience of propane or gas. You can cook for about 20 hours per 20 lbs. of pellets. Super versatile and wide temperature range from 180 to 450 degrees to grill, smoke, bake,roast, braise or BBQ. | Easy to Use Super easy cooking even for beginners: Electronic auto-start ignition, Digital Auto temperature Control & Real-time LED temperature display. Stainless Steel Built: High resistance to corrosion means a longer lasting grill, with a sleek and polished finish. | Consistent & Precisely Digital temperature control automatically adds pellets as needed to regulate the temperature. Most stay within 10 degrees of the set temperature. Convection heat distribution technology ensures food gets cooked evenly to perfection. | Huge Grilling Area & Hopper Capacity Grilling area dimensions 19.2 x 26 inches, smoking/warming rack dimensions 6.9 x 27.5 inches. Total rack surface area 700 square inches 20 lb Hopper Capacity. Heavy duty all terrain wheels. Rust proof cover & racks. |
Enjoy Your Cooking
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Argentina Style Roast Veal | Grilled Bacon Wrapped Asparagus | Smoked Salmon |
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Total Cooking Area | 452 sq in | 538 sq in | 694 sq in | 1060 sq in | 694 sq in | 1060 sq in |
Main Cooking Area | 324 sq in 21.5" * 15.5" | 330 sq in | 504 sq in 19.2" * 26" | 432 sq in | 504 sq in 19.2" * 26" | 432 sq in |
Warming Rack Area | 128 sq in 22.6" * 5.3" | 270 sq in | 190 sq in 6.9" * 27.5" | 374 sq in + 255 sq in | 190 sq in 6.9" * 27.5" | 374 sq in + 255 sq in |
Hopper Capacity | 15 lbs | 8 lbs | 20 lbs | 20 lbs | 20 lbs | 20 lbs |
Assembled Weight | 84 lbs | 73 lbs | 112 lbs | 134 lbs | 146 lbs | 144 lbs |
Assembled Dimensions | 45" x 28" x 49" | 47" x 21" x 49" | 48" x 22" x 51" | 54" x 29" x 53" | 48" x 22" x 51" | 54" x 29" x 53" |
Package | one package | one package | one package | two packages | two packages | two packages |
Cooking Grids | Porcelain Coated Cast Iron | Porcelain Coated Cast Iron | Porcelain Coated Cast Iron | Porcelain Coated Cast Iron | Porcelain Coated Cast Iron | Porcelain Coated Cast Iron |
product description
Color:Black
About Z GRILLS:
We’re a U.S-based brand that has been making high-quality grills and smokers for more than 30 years. With warehouses in Los Angeles, California and Atlanta, Georgia, we’ve exported top-of-the-line products to Europe and all around the United States. We’re proud of what we do and stand behind everything that we build.
Our goal is to make high-quality pellet grills more accessible. We hope to reach as many people as we can and offer them a chance to enjoy a truly unique grilling experience at an affordable price.
Z GRILL ZPG-700 Series Wood Pellet Grill and Smoker
1. Grilling Area Dimensions: 19.2 x 26.25 inches=504 square inch
2. Smoking/Warming Rack Dimensions: 6.9 x 27.5 inches = 190 square inch
3. Cooking Temperature: 160°F to 450°F
4. Hopper Capacity:20 pounds
5. BTU's /hour: 25,000
6. Auto Temperature Control: Internal Temperature Sensor with Digital Control
7. Pellet Purge System: Digital Control
8. Electronic Auto Ignition: Digital Control
9. Shutdown Recycle Mode: Yes
WHY BUY A Z GRILL WOOD PELLET GRILL?
1. ★ULTIMATE 8-IN-1--Barbecue Wood Fire Pellet Grill: Grill, Smoke, Bake, Roast, Braise, Barbeque.
2. ★EASIER THAN YOU THOUGHT--One button starts up and temperature control eliminates starter fluid. No need to run to the local station to trade in your propane.
3. ★EFFICIENCY--You can cook for about 20 hours per 20 lbs. of pellets. When you do the math, you will find that pellet cooking typically costs less than a comparably sized gas grill.
4. ★ACCURACY--Most stay within 10 degrees of the set temperature, no matter if its 10 degrees or 110 degrees outside.
5. ★VERSATILITY--Whether you want to grill some hot dogs or slow smoke a rib roast, pellet grills can do it all with ease.
6. ★FLAVOR--There just isn’t an easier way to get the flavor of wood smoked food than with a pellet grill. Try it and you’ll taste the difference.
product details
important information
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Questions about Z Grills ZPG-7002B 2020 Upgrade Wood Pellet Grill & Smoker, 8 in 1 BBQ Grill Auto Temperature Controls, inch Cooking Area, 700 sq in Black
Q:
Is this good for grilling (burgers, hot dogs, chicken), or is it more of a smoker? Does it take a lot longer that propane for those items?
Answer: I grill a ton with it. It can take longer than a propane grill. No matter what I grill I turn it to the highest temp, let it preheat about 10 minutes, the put ge meat on. Steak take 20-30 minutes depending on how you like them. Chicken 20-15 minutes. The thing is that it cooks evenly and you don’t have to check it. Set a timer to flip once then a timer to take it off. Easy. I love mine.
Answer: Yes, I’ve cooked hotdogs and hamburgers...just turn it up to 375. Might take a bit longer for hamburgers than a propane grill and there’s no flame hitting the burgers, but the taste is great.
Answer: It’s more of a smoker, slow cooker. Not to good for grilling. I’ve used it a lot to cook roast.
Answer: It is great for all that and takes the same amount of time as a propane bbq. We absolutely love it and u can cook so many different ways.
Answer: It is good for grilling as well as smoking and it also has a temperature control. Takes ten minutes to fire up.
Answer: Works great for grilling, it gets up to temp quickly and cooks just as fast as propane.
Answer: You can use it both ways to do burgers and such just remove the heat shield so you can do direct heat
Q:
Does it come with a bucket on the side to catch grease. I see a holder
Answer: Yes it comes with a bucket to catch the grease and it also comes with a grill cover. I absolutely love this grill and it is so easy to clean.
Answer: Yes, the bucket is very small, but if you cook with lean cuts much of the grease will collect on fill on the drip pan inside. It is easy to dispose of the foil when necessary. But a roll of extra wide foil and it is all one piece.
Answer: Yes it comes with a very nice bucket
Answer: Sure does! Works like a charm too
Answer: Yes it does, the only thing you will need after assembly is pellets.
Answer: Yes and a cover also.
Answer: Yes
Q:
can you use any pellets or do you need to buy the z grill pellets?
Answer: I use Treager Pellets, a blend that I buy at Costco. You can use any brand but research first as there are many different variations in quality and materials.
Answer: any pellets work fine. Academy has good selection and Walmart does to.
Answer: Seems you can use any brand as long as they are pellets and not chips
Q:
Any problems with rust
Answer: I have had my Z grill for 19 months and no rust at all however I have a cover for it and keep under my upper deck
Answer: Sorry have not had it long enough for rust, but it is a awesome grill and it comes with a cover
Answer: I have own it for a few weeks. So the answer is no. However, the unit is built solid. I dint think i will have issuea with it.
Answer: No so far. I've only had it a couple months. I use it all the time. It's great.
Q:
Does this come with the internal temperature probes?
Answer: Yes, there is a probe, inside the grill, that monitors the temperature and adjusts pellet consumption correspondingly.
Answer: For the grill but not the meat
Answer: No it does not
Answer: No it is not incl7
Answer: Yes it does.
Q:
does this model have the upgraded temperature control and will it keep temperature within 15 degrees of set temperature
Answer: I know this is the newest model. I'm not sure if it is the upgraded temperature control or not, but I've cooked several meals on it since I purchased this grill, the most I've seen the temperature vary is 5 degrees. I've smoked jerky for 8 hours in freezing temps and this gem maintained a good temperature. I also cooked our Christmas goose on it for 4 hours in cool to cold outside temps, still maintained the proper temperature.
Answer: Look, I have owned my grill just over 1yr...."0" issues...within 15°?? Never paid attention....but...not 1 bad meal yet....just watch your internal temp....most of the peolle overthink these grills....season or marinade...put on smoke setting 2 or 3 hrs....then raise temp around 200-250...now keep an eye 9n "Internal temp"
Answer: I have seen no wide variance in temps being held close to set amount...certainly within 15 degrees or less.
Answer: I've had no trouble keeping a constant temperature 5 to 10 degrees.
Answer: Mine holds within 5°+/- set temperature
Answer: This grill works amazing ...finally got to use it when I got home in November. Put it through the paces with a few prime ribs and individual rib eyes...all perfect and yes it holds temp within 5 degrees
Q:
How long does it take to assemble?
Answer: Took me about an hour or so. It comes mostly assembled. You have to put together the pedestal and put the burner in place. It is really pretty simple.
Answer: We had it done in about an hour or so ...we love it!!!!
Answer: Took a little over an hour very simple great instructions
Answer: About an hour give or take
Answer: Depends on your dexterity and cordination
Q:
What is the actual size of the cooling area.is it long and narrow or more square
Answer: Long and narrow
Answer: cooking area is 19.5x26 with a second removable shelve 7.5x26
Q:
Would you recommend this as an everyday grill?
Answer:
Answer:
Answer:
Answer:
Answer: For the price & ease of use, this grill is great. Don’t do a lot of steaks any more-hard to digest in my old age. If I do, I prefer my Weber Smoky Joe w/charcoal. A Turkey in the Zgrill is outstanding. Please read reviews of all grills before you buy. I had a trager-junk!!!
Answer: Yes, I have not even touched my propane grill since getting this. As others noted it is limited to 450, but you can reverse sear a steak and it comes out great. I did 3 large bone in ribeye steaks and they were AMAZING!
Answer: Yes , absolutely .I use mine all the time . I want eat a steak at restaurants anymore only from my Z GRILL
Answer: YES!! Since I bought mine, I use it for superb grilling experience everyday!!
Answer: In short; yes. I routinely use it for cooking hotdogs and hamburgers during the week. But longer cooks on the weekend are great as well.
Answer: Absolutely! It works great! heats up fast! the only thing is you have no direct flame to sear.
Answer: Absolutely, best investment ever made!
Answer: YES.
Q:
Can I fit a turkey 20 lb+
Answer: Just bought a 14 lb Turkey haven’t try it
Answer: Yeah. The top tray comes out. We did a turkey last year (can't remember how big it was though).
Answer: Probably with the top rack out . I was able to do a 20lb brisket & 14lb pork butt at the same time.
Answer: Yes, you'll need to remove the top rack. But there's plenty of room...
Q:
Where is the stove made....and what is it made of? Powder coated stainless..painted galvinized steel...?
Answer: China/ Steel / Powder coated . Very easy to put together Tools included. Be sure to read and follow fire up directions. very well built
Answer: USA. Steel or stainless steel depending on model.
Answer: Made in china I dont care what any one says. When you get it you will find out.
Answer: Made in USA.
Q:
how do you empty the hopper?
Answer: Home Depot sells a $19 shop vac called a "buckethead" that works well on pellets and ash.
Answer: I don't change to different pellets that often but they dip out easily.
Q:
Does this come with pellets?
Answer: It appears that this newer model comes with a cover instead of pellets. When I bought mine almost two years ago it came with pellets. I however would have preferred the cover. I recommend the pellets from Rural King if you are looking for pellets. They are cheaper than most places and have a great flavor.
Answer: It does not come with pellets when you initially order it. You will have to order pellets in order to use it.
Q:
my z-grill smoker feeds the pellets to fast. How do I slow them down?
Answer: When it first starts out they usually go in pretty fast and the temperature will raise above the set temperature, but as the grill gets hot and starts to burn, the pellets slow down and the temperature will begin to regulate to the set temperature.
Q:
What is the difference between the zpg-7002b and the zpg-7002d? there is almost a $150 difference.
Answer: The d has enclosed storage underneath with doors. The b has an open shelf
Q:
How long to get ready to grill heat wise
Answer: Once the grill has ignited and you shut the lid, I generally wait about 15 minutes. Than you are ready to go.
Q:
does it need to be plugged in to 120 v or 240 v?
Answer: I bought my from Amazon in the US. It is 120V AC standard electrical outlet. The reason I say that I bought it in the US, outside the US many countries have 220V AC as standard outlets. But nothing special is needed.
Answer: 120 just go ahead and buy it I absolutely love mine I'm just having a problem getting a receipt that proves I bought it so I can send it to z grill without it I have no warranty I just don't know how to get one I've tried everything I'm not very good on a computer wish Amazon would just send z grill one
Answer: It plugs into 120 VAC. Which runs the controls, feed and blower.
Answer: Standard 110v ac plug for a house
Answer: The unit I bought plugs into 120V outlet.
Answer: 120
Answer: 120
Answer: 120. Standard outlet
Answer: It requires 120v.
Q:
Is this grill easy to clean?
Answer: Yes there is only the grates,a drip pan, and a heat diffuser. Then a wet dry vacuum cleaner will do the trick.. make sure grill is cold..
Q:
Can you remove warming rack?
Answer: Yes I removed the racks and grease cashing tray and pressure washed it in preparation for Thanksgiving . Got a brand new looking grill. I got it a month ago and I am averaging 3 uses a week. My family loves it, for the first time this Thanksgiving my grandson ate the turkey and loved it.
Answer: Yes. I remove it to do a Turkey. It just lifts out.
Answer: Yes.
Answer: Yes it can be removed. Thanks for reminding me, I need to put mine back in.
Answer: Yes you can, but I will be honest with you Dont buy the ZGrill go with a pit boss or another brand these grills dont smoke well at all
Answer: Yes
Q:
what is this company saying the difference between char-grill and grill is? It's listed as a feature but I don't see anything different?
Answer: I’m not sure, but have. I have used mine twice as a grill and there is no charcoal it is cooking with wood. You just set the temp and it will do the rest.
Q:
What are the measurement dimensions of the bottom shelf?
Answer: 19.5" x 267"
Q:
Can you use wood instead of pellets?
Answer: No, only pellets work their way through the auger
Answer: No, this smoker is designed for pellets only.
Answer: I have never tried regular wood
Answer: Yes if you get the Heavy D heat diffuser replacement from smoke daddy
Answer: Not with the auger system used on this unit.
Answer: No
Q:
sear capability?
Answer: At highest heat I am able to get a great sear/crust on my ribeyes. Just make sure that it hits the highest temperature and is there for a while before placing your meat on it.
Q:
Is this able to smoke cheese?
Answer: The lowest setting is too high to smoke most cheeses, I would recommend a smoke tube instead.
Q:
Does this grill pair with an app for digital monitoring?
Answer: No it won’t. I’d highly recommend you buy a different brand. I bought one of these and it was very erratic in temp control. The seal between the lid and body left gap that needed a seal applied. I never cooked on mine and just sent it back. So, buyer beware.
Answer: No, it does not. I purchased a Weber igrill device that works great.
Q:
Temperature maximum
Answer: 450 f
Q:
How many cooking sessions do you get per bag of pellets?
Answer: The amount is based on cooking time and temperature. Most long cooking time is usually at lower temperatures. I used about 15 lbs of pellets for 12 hours cooking a brisket. For Ribs I usually can get stlesstfour sessions with a20 lb bag.
Q:
Why is the manufacturer of Z grill not fixing the temperature control problem with there grill
Answer: I'm not sure about that. I bought a probe thermometer for reading internal meat temps and the smoking area. Seems to be a good method so far.
Q:
what is the pellet surge system?
Answer: As i understand it, your preset temperature setting correlates with a predetermined mix of fan time and pellet auger duration to hold that temperature. Higher desired temperatures result in more fan run time and longer pellet augering cycles.
Q:
What gauge steel is the body of the grill?
Answer: I'd guess 16ga (.0598") to 14ga (.0747")
Q:
How do i get ahold of the seller? I purchased this smoker on 4/30/20, and it still has not shipped. I am just wondering when it will ship?
Answer: You can try their customer service number which is available online. Their customer service is horrible though. I had lots of problems and I could only get a hold of z grill through Amazon customer service.
Answer: Don’t know that answer
Q:
How is their customer care after 6 months or more? Anyone have any experience with them slightly longer down the road??
Answer: No
Q:
Question #1 h/w/d isn't given and i would like to known? #2 can you buy a fitted cover for this unit as i will store it outside in winter?
Answer: It has a cover with it
Q:
will a treager insulation cover fit this grill?
Answer: don't know
Q:
How do these hold up long term?
Answer: I have not had it for a long time. About 6 months. But love it
Answer: very well.
Q:
Can you use charcoal
Answer: No
Q:
How do I find parts?
Answer: I am sorry I cant help you there. My grill came with a missing part and I have yet to get a reply to my messages. I am frustrated and now I see I will have to spend more of my time trying to resolve this. My email is rdavidnsa at gmail if you find a place to get parts. if you shoot me an email I will let you know if I get my parts and send you the info. Thanks David
Answer: There is a parts list in the owners manual/installation instructions. If you already own the grill and have lost this paperwork, I suggest contacting Z Grills directly for parts.
Answer: I had 2 faulty temperature units on mine. Z grill replaced it once but not the second time. I got a vastly superior replacement temperature control unit and auger from Smokkedaddy.com Their Pellet Pro unit is digital vs analog. Holds with in 5 degrees of set temp just like your oven. Zgrill customer service is not in the IS
Answer: I would go to their website www.zgrills.com there are phone numbers listed that you can call also you can use customer support. The grills have a 3 year warranty. I have been told there customer service is very good but I have not had to use it tho. Hope it helps
Answer: I ask the Smiths, Did you try calling Z Grills Directly, or even send them an email? good Luck with that.
Q:
Is the zgrill powder coated?
Answer: I don’t know what coating but used many times left out in rain, wind very high temps in Southern California and paint not damaged after 2 years.
Answer: yes it seems to be, at least on my model
Q:
If the pellets run out will the system shut off automatically?
Answer: It will have nothing to burn so it wouldnt matter if it shut off or not. Wont get hot and wont smoke.
Q:
Where do you get the drip liners for the small bucket cage it came with?
Answer: I use wax lined paper cups. you can get at any grocery store.
Answer: on amazon
Q:
Does this one come with cookbook
Answer: Mine did not include a cook book. I had to buy it separately.
Answer: No! you have to buy it.
Answer: No it does not
Q:
Customer service
Answer: I have no problems with Customer service. They always been excellent.
Q:
What is the weight of the z grills zpg-7002 wood pellet grill & smoker, 8 in 1 bbq grill auto temperature control, 700 sq inch cooking area, black?
Answer: Around 130 lbs
Q:
My heat baffle came very greasy am i suppose to leave it like that or wipe it off before starting the grill?
Answer: I've watched a few pellet grill you tubes and everyone suggest that you use a plastic scrapper when the grill is cool to scrape any fat or grease. This is usually done when you vacuum out the pellet dust and change the foil.
Q:
Is this smoker big enough to smoke a 14lb turkey?
Answer: No problem at all .It 700 sq inches
Answer: Absolutely.
Q:
Is there an option for mesquite pellets?
Answer: Yes if you can find them and they are the proper size so they don't jam the auger when in use.
Answer: Yes I just buy them
Q:
Us based but designed in china? if the parts come from china it’s chinese not american. please disclose properly!
Answer: No
Q:
why does my grill heats up 60 to 80 degrees higher than it should?
Answer: Make sure temp probe is clean, keep vent open some and if its still a big difference get with Z grill for a new control board
Q:
How long does it take your grill to get to 450? I have run mine on high for over 30 minutes and can't get above 390
Answer: Mine went to 450 in about 25 minutes
Answer: Your environment GREATLY effect your temps. Mine runs much hotter now that its summer and 100 degrees are common. I have never tried to take mine to 450 degrees, so not much help here.
Answer: I’ve had the same experience
Q:
Where is everybody finding there hot spot.....I've heard back right hand corner, is this correct?
Answer: Mine is back left corner(closest to the hopper). That's where I perfectly burn my hot dogs.
Answer: I don't know I just smoke and grill and use the center mostly.
Answer: I would say back center
Product reviews of Z Grills ZPG-7002B 2020 Upgrade Wood Pellet Grill & Smoker, 8 in 1 BBQ Grill Auto Temperature Controls, inch Cooking Area, 700 sq in Black
Kimberly M. : Customer Service SUCKS
I purchased the ZPG-7002B pellet smoker/grill in 2020 with extended warranty. I was so excited about getting this. First off, upon delivery, UPS dropped the grill and bent the back side and leg. No replacement was offered. I have only been able to use this grill one time. Started getting the error code Er2. I have called customer service numerous times. I have yet been able to speak with a live person. I leave messages, send emails. When they do try to call, phone will ring one time, and they hang up. I call them back immediately, and only get a recorded message. I'm very frustrated, so far it's been a big waste of money! They need to work on their communication with their customers. Their customer support is only there M-F 9am-5:30pm (California). I do not recommend the purchase of anything from ZGrills.
Teresa Harris : Damaged
I have no idea. Never got to use it. Box and unit showed up too damaged to be assembled. Shocked to learn I now need to pay and arrange for the shipping to return this damaged 130 lb box. Thanks for nothing Z-Grills!
Artur : I wouldn’t buy it again
It was a poor experience with this grill. After it broke the customer service agent sent me part but I had to replace them myself. It broke again and it has a problem holding the temperature. I would not recommend this brand.
MotoCampKelly : Tremendous letdown
After all the stellar reviews, decided to buy the Z Grills ZPG-7002B 2020. Grill arrived as expected. Assembled per instructions. Plugged into electrical outlet; grill displayed E2 error code. Unplugged, waited 5 minutes, plugged in. Control panel appeared to work so initiated set-up steps. Part way through set-up, electronics went blank, would not reactivate. Contacted customer support, proceeded through troubleshooting steps, no results. Customer rep determined the board was bad and elected to send a new board. Anxiously awaiting its arrival and hopefully assuming new Board is plug and play. If not, this has need an aggravating delay.
Reading reviews, I’ve found that this is a recurring issue with some Z Grills. If installing replacement board becomes a project, I’ll use Amazon Asurion program for full replacement and buy a Traeger. I know these things happen but I’d have a much higher review if customer rep would have sent the entire portion of the grill which contains the electronics. I fully intend to return whatever parts are supplied.
Amazon Customer : RUN
RUN RUN RUN. DO NOT WASTE YOUR MONEY ON THIS. THEY SALE YOU AN OLD MODEL AND DO NOT LET YOU KNOW THAT IT WILL NEVER WORK RIGHT.. SEND YOU PARTS AFTER PARTS AND IT STILL WILL NOT WOKR. THEY ARE CON ARTIST.. IT TOOK 6 MONTHS TO GET MY MONEY BACK. PLEASE DO NOT BUY ANY ZGRILL
Ric Galle : Buy it!
I will start by saying, I do not write reviews BUT do rely on them when doing my research on an item before pulling the trigger on it. This was one of those items. Reviews were 50/50 on temperature control, I witnessed noting of the sort. After initial burn in, we decided to do an 8lb. Pork butt. 8 hours later, we had the BEST pulled pork we have ever eaten. I watched the temp readout on and off over the 8 hours and never saw the temp go outside of 5 degrees of set point. This sucker is dead on. Filled up the hopper, after 8 hours, it may have burned through what looked like 3 cups worth. That was running between 275-225 degrees the whole time. Seems pretty efficient. Easy assembly, simple operation and amazing results. Can't wait to do chicken next. Seriously, as good as the best BBQ you have ever eaten. My 700 square inch cooking area is MORE than enough space. I admit, I have not had a chance to see if this grill will stand the test of time. We will see. For under $450, I can't imagine how a $1000 grill could be better.
Cellerdweller34 : Absolutely love the grill!
Grill was easy to put together. Did by myself in about an hour . Everything was packed good and arrived in great condition. I went from never wanting to do the grilling with our old gas grill to doing all the grilling all the time. I purchased a wireless temp probe now I just set the meat on the grill and leave it going till it reaches the right temp giving me time to make sides and it always comes out delicious!!!
Amazon Customer : RUN
RUN RUN RUN. DO NOT WASTE YOUR MONEY ON THIS. THEY SALE YOU AN OLD MODEL AND DO NOT LET YOU KNOW THAT IT WILL NEVER WORK RIGHT.. SEND YOU PARTS AFTER PARTS AND IT STILL WILL NOT WOKR. THEY ARE CON ARTIST.. IT TOOK 6 MONTHS TO GET MY MONEY BACK. PLEASE DO NOT BUY ANY ZGRILL
Amazon Customer : Great Smoker…. Pain to put together
This grill is fantastic but, you LITERALLY have to put every piece of it together, including the smoker box! They could’ve made the tedious parts all the same size bolts but, some engineering genius trout that 4 different size bolts and 3 different size washer, would be easy to put together. It literally took me 3 hours to put it together. The finished product is amazing and it is $600 cheaper than a Traeger.
Daniel : Good smoker, only a smoker
This is a pretty good smoker for the money. However, that is all it is. Forget the whole 8 in 1 stuff from the Amazon listing, this is just a smoker. You aren't going to grill a burger on this, you're gonna smoke a burger on this. It's not an oven or whatever else the listing claimed. It's just a smoker.
Other than the Amazon listing, I've got only some minor gripes with it as a smoker.
First, it has a huge hopper for the pellets, but there's no way to empty it. So I'm stuck with my current pellets until they run out I guess. No easy switching to match the meat you're smoking.
I'd like more precise temperature control. Kinda has low, med, high rather than setting an exact temp. Close enough for most things though.
I love the drip tray/bucket. Much better than my old smoker. Assembly was a breeze. The wheels are very nice, not cheap plastic like on a lot of grills.
Jay Zee : This grill is a smokin' deal!
To start with this grill arrived a day ahead of schedule and was very well packed. The directions were clear and straightforward. But, don't kid yourself by trying to assemble it all by your lonesome. It takes two people to do this right. It took me and my friend about an hour and a half to assemble this grill/smoker. Every piece fit together perfectly and this smoker is definitely high quality and well-made. I should also tell you it's heavy duty and I'm sure with proper maintenance and care it should last a long time. I went through all the procedures to do the initial firing and burn-in and everything went without incident. I'm now ready to start smoking some great brisket, ribs, and pulled pork etc. To say the least, I am impressed with this purchase and I'm sure you will be too.
Joshua Rogers : Good product
Works perfect, but I wish it had a bit more smoke flavor. If you clean out the wood chip ash in between each smoke it will maintain temp perfectly, if you don't then you'll see major fluctuations. Make sure you buy some mobile vac that can suck the ashe
Ed Tanous : Sturdy, easy to assemble
The unit is built well, and pretty easy to assemble. Temp control is accurate and dependable. “Low and slow” is very doable with this unit, although I’d like more smoke production.
Abs : Came damaged
It came damaged. Looks like it was dropped fairly hard. A little disappointed considering how much I spent on it. I decided to keep it, rather than deal with the hassle of sending it back. I’m hoping the gap caused by the warped metal won’t mess with the temperature.
EDIT: Was contacted by the seller and they were amazing. They made it right and were very pleasant to work with. I’ve recommended them to all my friends. They make a fantastic product.
Kimberly M. : Customer Service SUCKS
I purchased the ZPG-7002B pellet smoker/grill in 2020 with extended warranty. I was so excited about getting this. First off, upon delivery, UPS dropped the grill and bent the back side and leg. No replacement was offered. I have only been able to use this grill one time. Started getting the error code Er2. I have called customer service numerous times. I have yet been able to speak with a live person. I leave messages, send emails. When they do try to call, phone will ring one time, and they hang up. I call them back immediately, and only get a recorded message. I'm very frustrated, so far it's been a big waste of money! They need to work on their communication with their customers. Their customer support is only there M-F 9am-5:30pm (California). I do not recommend the purchase of anything from ZGrills.
Mike : Z Grills ZPG-7002B
Just got my grill today. I have been so excited to get my first pellet grill and be able to use it on Superbowl weekend. It's not made as solid as I would have liked. Packaging was good. I think the UPS man must have rolled iij t off the truck and crushed a corner, as you can see by the pics. The grill is sturdy, has a nice finish, and looks ready to grill. I am still upset it's not as good as the Pit Boss 700 at WalMart, it is heavy and ceramic coated. But hey it's my first one and sure I will get years of good use from it, as long as I do my part and take good care of her. Cant wait to fire this thing up and get to smoking some wings, ribs, brisket, chicken. Oh....I'm gonna be eating healthy, maybe not healthy portions....lol
LEE MARIER : Best BBQ Taste
Just simply a GREAT pellet grill! Easy assembly and I did it alone in 45 min. Easy instructions and well built product. I did the burn in the same day and fired up burgers the following. Best tasting and juiciest burgers I’ve ever have. BUY THIS GRILL, you will love it!!!!
Teri : I'd pass, buy a bigger name brand
We bought December 2020, used twice and it started throwing error codes... Come to find out it needed a new electrical panel. We had to install ourselves. Used it twice after the new install and now doesn't work AGAIN! Customer service requires you to leave a message. No real person.
Amazon Customer : great smoker
this grill/smoker is a great asset to anyone who loves to smoke meats, but doesn't have the time to babysit a charcoal smokers temp. the grill is heavy, which is good not cheap materials. love the free cover and gloves. only thing i don't like is the whole grilling area on the outside gets very hot, which is ok but it would be a problem with small children or tight areas. but worth the money for sure. and all tools come with this, you need nothing but a helper and a couple hours.
3DFreek : Best cooker for all year grilling
Don't buy named brands... This is the one to buy for half the cost of the traegar brand. Also, buy a 2 probe thermometer... Cook by temperature is so much easier. All the meats we have cooked, chicken, ribeye, flat iron, ribeye burgers, regular burgers, etc, come out juicier than ordinary propane grills.. be sure to let the meat rest 10 minutes before cutting to allow time for the meat to absorb all of the juices after cooking. This is my first time with a smoker, I'm hooked and will always use a smoker from now on... Thanks ZGrills!
Kevin F : Easy. Convenient. Amazing!
I bought this grill for myself a few years ago and it has done amazing. Never failed me once. It’s worked so well, I bought my father one recently. It’s easy to assemble, easy to work, and always smokes/grills great meats.
Linnea : Will not turn on and no help from customer service.
I bought this for my husbands birthday and we were so excited. I had my brother help me put it together. After several hours we got it put together but it wouldn't heat up. We followed the instructions and waited for the auger to turn. Nothing. I tried a few things and did all the trouble shooting but after 45 min I finally called customer service and they literally told me to wait longer, I waited for 45 min+ but she said to just wait. So I waited another 25 minutes with the lady on the line asking me every two minutes if anything was happening. She said to try again later after my husband got home. So we gave it to my husband a few hours later and he tried again. He also called CS with the same "just wait longer" comment. At this point we have waited and tried it for over 2.5 hours. We then got hung up on. Since then I have called the company 5 times with ZERO calls back. My husband has called 4 and heard back once. He has also e-mailed them and did get a response which they corresponded several times, they said they would send out a new part and that it would be here in a few days. After 4 days my husband emails letting them know we were still waiting, "be patient" they said it will be here within a few days. That was over two weeks ago, 3 more e-mails asking where is it and "just be patient and wait a little longer" responses. Amazon has been awesome and helping us replace it but the Z Grill customer service and company are not pleasant to work with, hard to understand and rude. We just spent almost $500, "just wait longer" is not the response needed. And we are willing to be patient and wait if we got more info than those short simple phrases. The company is not worth dealing with.
BClark : Great Value and Great Smoker
As a prior owner of 3 Traeger machines I can honestly say that this Z Grill is every bit as good and about half the cost. It uses Traeger pellets and other interchangeable parts (drip pans, drip buckets, etc.). You have to have some mechanical ability to assemble the smoker but the instructions are accurate and the parts fit together particularly well. I'm EXTREMELY pleased that I bought this smoker/grill. It's heavy and very well constructed.
Dan : Easy to install, quality product
I have gone through about 40 lbs of pellets at this point and found it to be very reliable. Just be sure to follow the set up instructions exactly as noted for initial use. I have not experienced any wild variations in temperature levels. It is important to NOT open the lid but let the unit stabilize the temperature until it reaches balance. So far I have smoked 4 giant chicken breasts, 2 briskets and also used it for regular grilling of hamburgers and hot dogs. I found the unit to be easy to assemble and only took me about an hour by myself.
Arthur Hamilton : Dream machine
Perfection in every way! Easy to assemble, built like a battleship to last, attractive, and it smokes like a dream. Customer service was on the spot replacing a missing part immediately. Maintains temperature within +/- 5° nicely. Cleans up quickly after use. Could not possibly ask more of a smoker.
Amazon Customer : Great Smoker…. Pain to put together
This grill is fantastic but, you LITERALLY have to put every piece of it together, including the smoker box! They could’ve made the tedious parts all the same size bolts but, some engineering genius trout that 4 different size bolts and 3 different size washer, would be easy to put together. It literally took me 3 hours to put it together. The finished product is amazing and it is $600 cheaper than a Traeger.
Jay Zee : This grill is a smokin' deal!
To start with this grill arrived a day ahead of schedule and was very well packed. The directions were clear and straightforward. But, don't kid yourself by trying to assemble it all by your lonesome. It takes two people to do this right. It took me and my friend about an hour and a half to assemble this grill/smoker. Every piece fit together perfectly and this smoker is definitely high quality and well-made. I should also tell you it's heavy duty and I'm sure with proper maintenance and care it should last a long time. I went through all the procedures to do the initial firing and burn-in and everything went without incident. I'm now ready to start smoking some great brisket, ribs, and pulled pork etc. To say the least, I am impressed with this purchase and I'm sure you will be too.
Todd R : Better then described!!!!
Wow for the money you can’t beat this!! The assembly is a little to do so grab yourself a drink because what you get once it’s working is awesome. The quality is better then I expected and compared to the other name brands and prices I would put this against them anyway. Have cooked on it 2-3 times a week and still I am very impressed.
Amazon Customer : Excellent
First time with a pellet grill and I love it. I have to make something every weekend and so far so good. Easy to use and the food is so much better than gas. I am thrilled with this grill and everyone chows on what I make...try it, you'll love it
Todd R : Better then described!!!!
Wow for the money you can’t beat this!! The assembly is a little to do so grab yourself a drink because what you get once it’s working is awesome. The quality is better then I expected and compared to the other name brands and prices I would put this against them anyway. Have cooked on it 2-3 times a week and still I am very impressed.
Amazon Customer : RUN
RUN RUN RUN. DO NOT WASTE YOUR MONEY ON THIS. THEY SALE YOU AN OLD MODEL AND DO NOT LET YOU KNOW THAT IT WILL NEVER WORK RIGHT.. SEND YOU PARTS AFTER PARTS AND IT STILL WILL NOT WOKR. THEY ARE CON ARTIST.. IT TOOK 6 MONTHS TO GET MY MONEY BACK. PLEASE DO NOT BUY ANY ZGRILL
Ed Tanous : Sturdy, easy to assemble
The unit is built well, and pretty easy to assemble. Temp control is accurate and dependable. “Low and slow” is very doable with this unit, although I’d like more smoke production.
Jay Zee : This grill is a smokin' deal!
To start with this grill arrived a day ahead of schedule and was very well packed. The directions were clear and straightforward. But, don't kid yourself by trying to assemble it all by your lonesome. It takes two people to do this right. It took me and my friend about an hour and a half to assemble this grill/smoker. Every piece fit together perfectly and this smoker is definitely high quality and well-made. I should also tell you it's heavy duty and I'm sure with proper maintenance and care it should last a long time. I went through all the procedures to do the initial firing and burn-in and everything went without incident. I'm now ready to start smoking some great brisket, ribs, and pulled pork etc. To say the least, I am impressed with this purchase and I'm sure you will be too.
Bryan : Great Product / Great Customer Service
I did a ton of research on this particular grill/smoker for several months prior to my purchase. I found it on a Lightning Deal for over $100 off. BEST GRILL/SMOKER I HAVE OWNED! I have 2 other propane grills and a vertical wood smoker. This grill gets used 3 to 4 times a week. Packing was amazing. Took me almost 30mins to unbox and about 45 mins to assemble. I had 2 parts that were damaged/bent. I contacted Zgrills directly and was quickly shipped replacement peices within a few days. Craftsmanship is really good quality. The only downside that I can find is, there is no way to dump the pellets out of the hopper if you want to change the flavor. Definitely NOT a deal breaker though...
Overall, the product is great, and the customer service is outstanding!
Amazon Customer : Won't heat enough to sear a steak
Very impressed with the assembly and start-up instructions. Preheated grill to 450 temp set for 30 minutes. Showed that it never got to the max setting (quit at about 430 degrees). Put the steaks on and grill not hot enough to leave a grille mark on meat. Customer service is non-existant on hold 15 minutes before giving up.
3DFreek : Best cooker for all year grilling
Don't buy named brands... This is the one to buy for half the cost of the traegar brand. Also, buy a 2 probe thermometer... Cook by temperature is so much easier. All the meats we have cooked, chicken, ribeye, flat iron, ribeye burgers, regular burgers, etc, come out juicier than ordinary propane grills.. be sure to let the meat rest 10 minutes before cutting to allow time for the meat to absorb all of the juices after cooking. This is my first time with a smoker, I'm hooked and will always use a smoker from now on... Thanks ZGrills!
Bill Emmons : Customer service sucks!
I received the grill and was excited about the way it looked and the heavy construction. After the hours long assembly time I was ready to do the initial startup. The grill worked ok for about 5 minutes. After which I blew the fuse and didn’t work again. I replaced the fuse and it did the same thing immediately. I called customer service and spoke to Alex who could barely speak English and he told me the controller and the “hot rod” would need to be replaced and it would take 5-7 business days. I thought this was unacceptable and demanded the parts be overnighted to me. This is where the English problem started to take hold. I was told he could not authorize this and I asked to speak to his supervisor, he stated he was the supervisor and there was no one I could talk too. I demanded to talk to his supervisor and was refused. He would not give me any information about who to contact.
At this point I’m happy I purchased the protection plan, looks like I’ll be using it.
palmtreefree : Just get a Traeger
After less than a year, the auger stopped turning. After cleaning out the entire chamber, the auger would still not turn. After a while, the grill would not turn on. Keep in mind I have had this product for less than a year with a total usage of about 10-15 times. I recommend just getting a better product that lasts.
Jay Zee : This grill is a smokin' deal!
To start with this grill arrived a day ahead of schedule and was very well packed. The directions were clear and straightforward. But, don't kid yourself by trying to assemble it all by your lonesome. It takes two people to do this right. It took me and my friend about an hour and a half to assemble this grill/smoker. Every piece fit together perfectly and this smoker is definitely high quality and well-made. I should also tell you it's heavy duty and I'm sure with proper maintenance and care it should last a long time. I went through all the procedures to do the initial firing and burn-in and everything went without incident. I'm now ready to start smoking some great brisket, ribs, and pulled pork etc. To say the least, I am impressed with this purchase and I'm sure you will be too.
JL : Jackpot grill excellent
Happy I purchased this smoker. I was thinking about what type of grill to buy. I went back an fourth between charcoal, propane, an electric smokers/ grills. Decided to buy this after doing some research an I’m happy I bought it. I can grill an smoke without buying 2 different items. I’m not a pro so this is nice just wasn’t to have cook outs an enjoy the food. I’m not in competitions so don’t care an didn’t want to spend a fortune on a grill/smoker.
Assembly very east an simple didn’t take long about a 1 hr. Don’t know why some people say it takes hours because it doesn’t.
Temperature to me it holds temperatures very well. One thing I noticed is that temps don’t hold well if it’s to windy or cold. If you want it to hold temps in those conditions go propane I guess.
Like I said I’m not a professional smoker but it does the job an I look up recipes to try out which is fun to do in my opinion.
Food taster so much better with wood pellets an everything seems to be more tender also. I would recommend this grill/smoker to anyone it’s great for the buck.
Dan : Easy to install, quality product
I have gone through about 40 lbs of pellets at this point and found it to be very reliable. Just be sure to follow the set up instructions exactly as noted for initial use. I have not experienced any wild variations in temperature levels. It is important to NOT open the lid but let the unit stabilize the temperature until it reaches balance. So far I have smoked 4 giant chicken breasts, 2 briskets and also used it for regular grilling of hamburgers and hot dogs. I found the unit to be easy to assemble and only took me about an hour by myself.
ScottyB : Great Value Pellet Grill
Overall I don’t think there is a better value for a pellet grill. The temperature control is a little less than optimal but it generally holds within my acceptable range. When set on 225 it will sometimes rise as high as 260 but it will settle back down to 225-235. So far everything I have cooked on the grill has been wonderful. Boston butts, hot dogs, burgers, and pizzas!
Amazon Customer : great smoker
this grill/smoker is a great asset to anyone who loves to smoke meats, but doesn't have the time to babysit a charcoal smokers temp. the grill is heavy, which is good not cheap materials. love the free cover and gloves. only thing i don't like is the whole grilling area on the outside gets very hot, which is ok but it would be a problem with small children or tight areas. but worth the money for sure. and all tools come with this, you need nothing but a helper and a couple hours.
Ric Galle : Buy it!
I will start by saying, I do not write reviews BUT do rely on them when doing my research on an item before pulling the trigger on it. This was one of those items. Reviews were 50/50 on temperature control, I witnessed noting of the sort. After initial burn in, we decided to do an 8lb. Pork butt. 8 hours later, we had the BEST pulled pork we have ever eaten. I watched the temp readout on and off over the 8 hours and never saw the temp go outside of 5 degrees of set point. This sucker is dead on. Filled up the hopper, after 8 hours, it may have burned through what looked like 3 cups worth. That was running between 275-225 degrees the whole time. Seems pretty efficient. Easy assembly, simple operation and amazing results. Can't wait to do chicken next. Seriously, as good as the best BBQ you have ever eaten. My 700 square inch cooking area is MORE than enough space. I admit, I have not had a chance to see if this grill will stand the test of time. We will see. For under $450, I can't imagine how a $1000 grill could be better.
Jacky L. Cooke : Z Grill is Z best!
This grill does everything advertised + . My friends who have the high priced Traeger grills can't believe the low price yet the equal and/or better quality and performance of the Z grill. I now enjoy grilling and setting the table with excellent meat cooked on my Z grill!
James A. Winter : How to get the bark and smoke you want
This is my first pellet smoker but my 5th overall. The rest are conventional charcoal and wood. Making smoker convetionally is easy. I commissioned my ZGrill and the process was flawless. I then put a rack of ribs in set it for 225 degrees using cherry pellets. Te ribs were the prettiest I have ever made. They were a perfect texture but were lacking on bark and smoke flavor. I thought i did something wrong and began investigating. Use REAL Hickory pellets to start with. Lumberjack brand are real hickory. Most of the others I learned are Adler with flavors added. Secondly buy a smoke tube. I had never heard of one but got mine yesterday from Amazon. It is a foot long hexagonal stainless tube that is perforated. Fill it with pellets, light it, and blow out the flames . It will smolder for 5 + hours which is more than enough for any brisket or pork shoulder. Good luck
Tony : I like it.
I really like this grill. It wasn’t tough to put together, it cooks really well, holds temp well.
A nice unit
I have smoked a Turkey, a whole chicken, a brisket, a pork shoulder , as well as cooked chicken breasts and burgers.
The indirect heat leaves it nice and juicy. it isn’t quite as simple as turn it on turn it off, but it is easy to use
The unit is solid and the cover is nice.
Mike : Works great Updated
Easy to put together. Easy to operate. Maiden cook were burgers came out great. Only issue is got it damaged.
Update first run was a beef brisket. Started fine but after a while the temp fluctuated from 199/275. 6 hours smoke pulled then wrapped for 4 hours . Brisket came out great. Rested an hour
Called tech support for fluctuation. Put on a different P setting now good to go. Very helpful
LEE MARIER : Best BBQ Taste
Just simply a GREAT pellet grill! Easy assembly and I did it alone in 45 min. Easy instructions and well built product. I did the burn in the same day and fired up burgers the following. Best tasting and juiciest burgers I’ve ever have. BUY THIS GRILL, you will love it!!!!
Kevin F : Easy. Convenient. Amazing!
I bought this grill for myself a few years ago and it has done amazing. Never failed me once. It’s worked so well, I bought my father one recently. It’s easy to assemble, easy to work, and always smokes/grills great meats.
you can compare the product price from Costco, wayfair, bestbuy, lowes, target, homedepot, Walmart, ebay, amazon to find the best price for you
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