Still Having MORE problems with Bass Pro Shops!!! 2025
luckyinkentucky reply :
At this point I'm just about to hang up ever ordering from them again. Even though I love their signature rods and reels I have yet another problem that reared it's head today.
First off, I still haven't gotten a credit on my account for the 2 Johnny Morris reels I returned over a month ago. Everytime I talk to them about it they send me to this person and that, and I always end up getting the same old "We'll check into it further..." at the end of the conversation, and nothing is getting done. I have had countless emails sent to "Upper Level Customer Service" by Customer Service reps I talk to. No one knows anything about why I haven't gotten my money back yet. I paid with a gift card, and they verify that they have inspected and received the items back. I just want my money back!
Next, I placed another $200 order last Tuesday, and tried tracking it online through their website. Friday rolled around and I still hadn't seen my items as being shipped, so I gave them a call. The girl said they were "In the warehouse", and she even gave me a tracking number to follow the shipment. Today rolls around, and I still had not received it so I gave them a call. Again, the items would be shipped this afternoon, and they are "In the warehouse ready to be picked up by Fedex."
Tonight rolls around, so I check the status on the Fedex site, and it still shows that the package hasn't been shipped. I look on the BPS website under my account, and everything is "Out of Stock". >
What I want to know is how can my package be "In the warehouse ready to be picked up" one minute, and "Out of Stock" a few hours later? I'm sorry, but after I get this mess straightened out I'll never order from them again.
Fool me once shame on you .... fool me twice shame on me!
Looks like Cabelas and Gander Mountain it is! I'll also have to change my brand loyalty to either All Star, G Loomis, Team Daiwa, or Shimano. ;D
What are your thoughts? The money for the reels has gone waaay past what my Attorney General deems a 'reasonable transaction time'. I have all the proof I need. I'm not usually hard to deal with, but this has gotten out of hand. Would you agree? It's not like this is a few measly dollars. We're talking around $380 to be exact.
grimlin reply :
wow,i don't have problems with them here...i always get my stuff shipped the same week i order or the following week monday.
i recall you spend a good amount on tackle....boy are they gonna lose a good customer like you.
T-rig reply :
That's why I order from TW.
Ghetto_Basser reply :
It's funny you mention "levels". They told me the same thing with regards to a credit they gave me and then
said expired. I was going to our new BPS and wanted all my points so I could get a new reel. When I called the girl
said I had to wait until level 2 made their decsion. Kinda of funny. I have been ordering from Tackle Warehouse
latley and they are so much better for me.
slomoe reply :
well I recieved my BPS extreme rod on Saturday only to find out it had been snapped in half. I believe the mail carrier to be at fault though. I called BPS and they told me to ship it back and they would replace it.
We'll see how long this takes.
roadwarrior reply :
Well, first of all, I have never had a problem with BPS. However, if I were having this problem with ANY company I would not continue doing business with them. As alternatives these are some retailers that are high on my list: Cabela's, Reed's Family Outdoor Outfitters and Tackle Warehouse.
guest reply :
Man, total bummer.
I have been doing business with them since before they became "outdoor world" and were actually a bass pro shop.
Never had one lick of trouble.
That being said any company can make a mistake. The trouble here is that they are giving you a runaround instead of satisfaction.
NOT COOL.
When I have problems like this that frustrate the hell out of me, I write a letter to the president of the company.
I have had people laugh at me for doing this but guess what.
It often works.
Try it. What have you got to lose.
Good luck dude, and please.........keep us in the loop.
flechero reply :
Sounds like a run of bad luck.... Hopefully it gets corrected soon. I never had the exact same problems you did but due to similar circumstances, I buy reels in person (locally) almost exclusively. (and rods when I was buying factory built) In fact, I buy everything I can in person, I hate dealing with mail order returns.
My experience with BPS has always been pretty good but I haven't ordered from them lately. As mentioned, there are a bunch of options for your fishing dollars...
tntitans21399 reply :
That's why when I can I would rather do to actually stores and get my ideas and return them to the store vs shipping things. Because if you have things shipped you never know what could happen (lost, damaged, etc...). If you go to a store you can get things worked out very quickly vs on the phone.
No business is perfect.
I still say if their is a BPS store near you, you need to go there in person. It might be taken them long to refund you because you used a gift card, but I would think they would just send you a gift card with that amount on it. Well if you used a credit card they can put it back on your card pretty quickly.
FishTank reply :
I have had a great experience with the BPS stores but not with their online store or catalog. It takes forever to get an order and their customer service seems clueless. I have been ordering from Tackle Warehouse as of late.
Branuss04 reply :
Customer Service is everything in retail, and it sounds like they are treating you badly. I'd stay away from them if I were you. I don't order anything from them anymore. I had a bad experience with them as well. I ordered one of there rod/reel combo's. I figured they would ship them together, or at least at the same time. I got the rod in 4 days, without the reel. I called them and they told me they shipped them out at the same time, but the rod (7' one piece) was shipped with the express (3 day shippping) and the reel with the standard shipping. Well long story short, I finally got the reel 25 days later. I know one loosing one customer won't hurt their business much, but I don't order from them unless it's my last resort
slomoe reply :
Branuss, I had(have) the same problem. Yesterday I took the Broken rod I recieve back to the Post office to have it sent back. I had to pay shipping to have it returned, because I recieved the package open, and I couldn't refuse it because they left it at my door when I wasn't home. (Not BPS's fault) But when I called BPS to get the info that I needed to include in my return, the Customer service rep gave me the WRONG order number, and the WRONG zip code for the customer returns center. I am soo mad. I just recieved my reel last night when I got home and the packing slip was with the reel and the return info was in the box. Thats when I noticed that I had sent the package to the wrong zip code.
So Im waiting on my package to be returned. And If it does, Im probably going to give up, call it a loss, hang the broken rod on my wall as a reminder to NEVER do business with BPS again.
moby bass reply :
Quotei recall you spend a good amount on tackle....boy are they gonna lose a good customer like you.
They obviously don't care much.
Branuss04 reply :
QuoteSo Im waiting on my package to be returned. And If it does, Im probably going to give up, call it a loss, hang the broken rod on my wall as a reminder to NEVER do business with BPS again.
Aint that the truth. Your definately in a tough situation. I guess all you can do right now is sit back and play the waiting game!!. Good luck.
Avalonjohn44 reply :
You need to set aside an hour or two 'escalating' with BPS Customer Service Mgmt. Once you get a live person on the phone, Do Not Hang Up With Them. Once the guy tells you he'll look into it and tries to hang up, ask for his supervisor and do not be satisfied with a voice mail. Only a live person. If the supervisor can't help, ask for the manager, and so on. Write everyone's name down in the chain of folks you talk to, then when you finally get to somebody in charge, give him the list of names and rant and rave how unsatisfied you are. Insist that they credit your account while you are on the phone and get a confirmation number on the credit. Be a terse, you've been treated poorly several times now. This is not being a jerk, or snobby or anything, you are owed the satisfaction you deserve. You cannot walk out of BPS promising them to pay in a couple of weeks, why should they be able to do that to you?
I have never had a problem with BPS or Cabella's, but have had to do this type of calling to several places my wife orders shoes or clothes from. If you get high enough, your problem will be solved quickly. I even got a $25 gift card twice from a couple of places since my experience was so bad...
luckyinkentucky reply :
The latest is that I was promised an E-Gift Card in my email box by 8 pm last night. Of course it never showed up! >
I'm going to take your advice, and get on the phone with them now. I always fall for the "We're doing everything we can!" bit, and get off the phone easy. Man ..... I'm so frustrated with this deal right now that I'm wanting all of the time back that I've wasted on this problem.
This is definitely the very last time I'm doing business with them unless I walk into a BPS in person and get a killer deal. Their customer service is nothing short of a 3 ring circus act in my opinion. Miscommunication at it's finest. People who don't want to deal with you so they pass you on to someone else.
grimlin reply :
I'd ask for a MANAGER right off the bat,if not tell them you'll be hearing from lawyers...try to scare them in a legal way.Try to stay as polite as possible as well....rudeness won't get you anywhere...lol.
Being polite and bringing in the lawyer word..will surely confuse them.Should mean you mean business as well...
luckyinkentucky reply :
FINALLY!!!
I got something accomplished. Yesterday I politely called the corporate headquarters and asked to speak to the highest level of management that I was allowed. She transfered me to the Assistant of Johnny Morris himself. A VERY helpful lady named Mary. I went on to tell her my problem, and she was astonished that this had happened. She asked that I give her an hour or so to get things cleared up, and she asked for my number.
In 30 minutes flat I had a phone call from her, and she asked that I give them another hour or so to get the paperwork straightened out. So, I waited, and within an hour I had 2 E-Gift Cards in my mailbox. One for the original return, and the other for the order that went wrong. She apologized again, and told me that if I ever had another issue with their service to give her a call, and it would get taken care of immediately.
So, what's your opinion. Did they redeem themselves or not? I can't make up my mind. I'm still reluctant to order from them again with the past experiences, but she did assure me I wouldn't have any more problems.
I did place an order today to redeem the E-gift cards, and within 2 hours I had a call from her telling me that they bumped me up to Next Day Air for free. I wonder if my account has something on it now where they're going to treat me with kid gloves? I have heard of that happening in the industry. How else did she know I placed an order when I never told her, and I thought yesterday was the last time I was going to talk to her?
grimlin reply :
I'd say she "redeemed" you...I hope she starts pulling some arms and legs in the customer service department for the sake now.You might have just got the right person to see something is wrong and needs to be improved.I hear alot of storys about the customer service department being crappy.
Avalonjohn44 reply :
Very cool. Not only did she take care of you, but I bet everyone's name associated with your order has gotten a reprimand. It might even have gone so far as to help others with BPS in the future.
KYbass1276 reply :
Hey lucky your profile says you live in Owensboro, that isn't far from the Clarksville Ind BPS. Instead of ordering through catalog why not just drive to BPS and make sure you get what you want. My rule is if I can't physically see it in person before buying then it's not going to be bought.
Branuss04 reply :
Just look at what you had to go through though, personally I'd say no. What if it happened again, your not going to deal with that lady again. And i'm sure you don't want to go through the same hassle. After my experience, I will only buy from them if there is no other bait/tackle shop anywhere that has the product I am looking for. Just my .02. I'm glad it worked out for you, now if only they could get more people like her working for the company.
luckyinkentucky reply :
QuoteHey lucky your profile says you live in Owensboro, that isn't far from the Clarksville Ind BPS. Instead of ordering through catalog why not just drive to BPS and make sure you get what you want. My rule is if I can't physically see it in person before buying then it's not going to be bought.
The only problem is that Clarksville, IN is a good 2 hour drive, and depending on traffic it could be longer. Last time I went up to the BPS in Clarksville I had to detour for 45 minutes out of my way because of the road improvements. The only other alternative is Nashville with the BPS at Opry Mills down there. That's even worse, because I get stuck going to 200 stores I have no desire to go to while the wife shops.
Going to Gander Mountain and Dicks today. Dicks has a big clearance sale, and both are in Evansville,IN which is a 30 minute drive on a slow day.
SENKOSAM reply :
I've had partial orders sent that had no reason to be partial since the customer rep said everything was in stock. It also happens at times with Cabelas, but at least I get an e-mail within a few days telling me that the item was discontinued, backordered or I could cancel. Cabelas and TW do have a much better way of dealing with problems and so my choice is to order little from BPS and more from everyone else. D*ck's and Gander are only 20 minutes from my house and though badly managed in the fishing dept., at least have good sales and some things I would just as soon not pay shipping for. There is also a family run sporting goods store 5 minutes from home and good for must have now items, even at manufacturer list prices. For such a small store, they put Gander to shame in every category, including service and inventory.
BPS used to be king of the mail order. Now they're on par with my local Gander and D*ck's and my yearly 500-1000 bucks is spent elsewhere.
burleytog reply :
When ordering from BPS, pay for the faster shipping. That way it will get to you in about the same amount of time as regular shipping used to get you.
luckyinkentucky reply :
QuoteWhen ordering from BPS, pay for the faster shipping. That way it will get to you in about the same amount of time as regular shipping used to get you.
Ah ... that doesn't matter with BPS. I'm on one days 'Ground SHipping' from their home warehouse in Missouri. I would never pay the inflated Next Day Air charges for anything I buy. Like I said, I get the next day service with regular shipping. It's just the slow speeds of their order process.
luckyinkentucky reply :
Don't know if I told you or not, *, but I got those plastics and they are AWESOME. Thanks for the deal. I'll fish them in the Spring, and find my favorites.
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