A little annoyed at Lund 2025

jbmaine reply :

Hi All,

As some of you might know from one of my previous posts, We are looking at the possibility of getting a new Lund Fury XL. I have been talking to a couple of dealers on pricing, options, etc. In both cases the dealers asked me if we wanted a horn @ $ 51. I said that per the Lund web site a horn is listed as a standard feature ( it is ). In both cases the dealers said that per their paper work it is an option.

So I called Lund and talked to a gentleman there.

At first he said it was an option, I told him to look at the web site, he did and then said he didn't know, he would have to call me back.

He called me back and told me the web site was wrong, it was indeed an option. They would change their web site.

I asked him that since I found this, couldn't I get a horn for no charge. He said no.

I know this is small thing in the overall big picture, but this really bugged me. I mean the console comes with a horn button, why have a horn button and no horn.

I thought about this for a while and did some more research then called Lund back and got the same gentleman.

I said that per the Lund web site it says " when it comes to safety just good enough never is". I asked him if that was correct, he said of course.

I asked him if the foam flotation they put in their boats met Coast Guard requirements , He said it exceeds that.

I then asked him, Per Coast Guard regulations. any vessel 16 ft. or larger must have a sound producing device, AKA horn, so it seems Lund is making boats that don't meet these regulations. I said, shouldn't a horn be standard equipment for safety reasons, to meet Coast Guard regs.

He told me I could get a horn, I just have to buy it.

At this point I could see this was going to be a pointless conversation so I thanked him for his time, said good by and hung up.

I know I need a fire extinguisher, PFD's etc. and I don't mind buying them, but for some reason the horn thing really ticked me off.

As a foot note I ran this by both dealers I have been talking to. One offered me a free horn, the other did not. If everything else comes out about = guess which dealer I'll do business with. ( P.S., it's been several days and Lund still hasn't changed their web site.)

So thanks for letting me get this off my chest, rant over.

thanks for listening

Jim

Dwight Hottle reply :

Shame on Lund. I don't blame you for being peeved.

Team9nine reply :

That was pretty much my experience when I was "new boat" shopping a couple years back. Really wanted a Lund Fury XL as my first choice, but they absolutely would not budge even a little on price, options or add-ons...so I bought a brand new Alumacraft

slonezp reply :

sent you a PM

Scott F reply :

Not that this will help your frustration, but if you get stopped for a safety inspection, the officer will want you to have a non electric horn or whistle. If you have a power failure, your electric horn will be useless.

A friend of mine just bought a new Lund and ordered a color that was shown on the boat on the cover of the brochure. Weeks later, he found out that that color was not available on his boat. It looks like Lund's marketing department needs to get together with sales and get on the same page.

Is a spare tire for the trailer a standard feature or is it an option?

Be sure to get everything you want on your boat in writing so there is no question when the boat arrives. When my friend's wish list and his budget did not agree, the dealer removed options to get the price to where it needed to be but did not inform my friend of the deletions. He was surprised and disappointed when he did not get what he was expecting. His fault entirely, but he could have avoided problems by being careful while ordering.

MickD reply :

I don't often do it, but when I get really ticked off, as you are, I ask for the representative's supervisor. If they refuse, which has not happened to me, I plan to write a snail mail letter to the person at the top of the org chart. I cannot imagine someone with real authority not simply giving you the horn. So much to lose for $50.

I had a cable routing issue on my new Lund, routing so bad it was ridiculous, IMHO. The dealer said they were all that way, but I didn't find anything like it on the images on their brochures. And my buddies identical boat was much different. I contacted Lund customer support and he called the dealer and asked them to contact me immediately for a fix. They did and the tech came up with a routing that solved the problem, no cable changes or tearing up the boat. I have been very surprised that neither Lund nor the dealer has called to see if the change was satisfactory. There was a chance it would increase efforts unacceptably. I would think the dealer would want to know if they should be routing all the boats the new way. But nothing. This is the same dealer that told me I had no need to know how deep the water is if going faster than trolling speed. Pretty sloppy by both. I do love my Lund, though.

NHBull reply :

No doubt this is bad business all around. That said, a letter to the top goes a long way and if not, you will feel better. But.....don't let this sour the experience any more than it has already. I too am going to buy a Lund this Winter and this is all useful info....Thanks for sharing

gimruis reply :

Interesting notation on the fact that a boat that's 16 feet or longer does not come standard with a horn and is there fore deemed illegal per US Coast Guard regulations.

Gundog reply :

On 9/11/2017 at 5:41 AM, gimruis said:

Interesting notation on the fact that a boat that's 16 feet or longer does not come standard with a horn and is there fore deemed illegal per US Coast Guard regulations.

Not sure the boat is illegal but you must carry some type of audible signal device such as a airhorn or whistle that is in proper working order.

A-Jay reply :

Interesting thread ~

My Lund experience to this point, has been quite the opposite of the OP as there's been nothing remotely resembling frustration. The Lund dealer I have dealt with (Maple Bay Marine in Brutus, MI) gets Huge Props from me.

True Professionals in every sense of the word. Both the Sales & Service dept. displayed a real commitment to working with me on getting my rig as close to right the first time as possible. With the Pro V Bass being in a totally new model, there were many unknowns to both this buyer & the seller alike. A few items needed adjustment to meet my needs. So alterations & changes were made as well as some fitment modifications & in house fabrication. These guys were all over it. So this project came & went together seamlessly. Clearly there was compensation made were required but I do feel like I got quality workmanship which always comes at a price.

I couldn’t be happier.

YMMV

A-Jay

Further North reply :

What's odd to me is in today's world of social media (like Bass Resource) and instant communication of even minor levels of dissatisfaction and customer complaints going straight to Lund's target audience...if that they didn't just comp the horn as a "thank you" for spotting and reporting the issue. They've got much less than $51 in that horn and the goodwill a gesture like that (just as likely to wind up on social media) is worth the cost many times over.

...instead there are now people who will read this...possibly for years...who might open the door to other brands even though they were initially set on a Lund...

Bad call by whomever made it, IMO.

S Hovanec reply :

Website says it's standard on the 2017. Are you wanting a 2018? Maybe it's no longer standard equipment on the new model year?

MickD reply :

It looks to me that all recreational boats must have "an efficient sound producing device." Not necessarily the Lund horn we are discussing. The Lund horn would comply, but is not mandated by USCG. A whistle or bell will suffice. I see Lund as not having to include the horn to comply, just as they don't have to provide nav lights to comply. The owner is responsible for items like this. Make sense?

I think this brings the issue back to the marketing issue of whether the horn is standard or optional.

U.S. COAST GUARD MINIMUM REQUIREMENTS FOR RECREATIONAL BOATS

Bell, Whistle

Every vessel less than 65.6 ft. (20 meters) in length must carry an efficient sound producing device.

On Federally controlled waters, every vessel 65.6 ft. (20 meters) or larger in length must carry a whistle and a bell. They must be audible for 1 nautical mile.

J Francho reply :

I always have a whistle and an air horn in my safety kit. Actual boat horns are probably the fist thing to fail on almost every boat I've owned. I'd rather it be an option, and delete it from the build.

Scott F reply :

On 9/12/2017 at 2:15 AM, J Francho said:

I always have a whistle and an air horn in my safety kit. Actual boat horns are probably the fist thing to fail on almost every boat I've owned. I'd rather it be an option, and delete it from the build.

My Ranger will be 30 years old next spring and the horn (which came standard) still works. I think the only time I have ever used it was to wake up snoozing boat partners!

J Francho reply :

On 9/12/2017 at 2:48 AM, Scott F said:

I think the only time I have ever used it was to wake up snoozing boat partners

LMAO, nice! Another good one is to put the back graph in demo mode, then wake them up.

I think the horn in the Bullet works as original, too. That's a '95.

S Hovanec reply :

I doubt the horn on my Lund would comply with the 1 nautical mile requirement. It's not really all that loud. I have a whistle on the key ring to satisfy the regulations.

Dwight Hottle reply :

On 9/12/2017 at 3:54 AM, S Hovanec said:

I doubt the horn on my Lund would comply with the 1 nautical mile requirement. It's not really all that loud. I have a whistle on the key ring to satisfy the regulations.

It doesn't have to since its under 65.6 feet, lol. Besides who would want to be burdened with a 65 footer as a fishing boat.

S Hovanec reply :

On 9/12/2017 at 4:40 AM, Dwight Hottle said:

It doesn't have to since its under 65.6 feet, lol. Besides who would want to be burdened with a 65 footer as a fishing boat.

Guess I better brush up on my reading comprehension!

jbmaine reply :

hi all-- here's an update.

I talked to a customer service manager at Lund today.

I explained that I thought a horn should be included as standard equipment as per the web site, and we had a good conversation. It turns out that a horn has never been standard on the Fury's or Rebel's, and in all this time the web site was wrong, and I was the first person to ever bring it to their attention. At that point we had a good laugh and he said he would be happy to install a horn no charge.

I know I've been a bit anal about this (call me a stubborn Yankee ) but this meant something to me.

Thanks for listening

Jim

tander reply :

Glad everything worked out. If this meant something to you then it was worth checking into. Hope you enjoy your boat.

3dees reply :

can't understand Lund's thinking on this one. a horn is standard on just about every boat. not like it's a high priced item. my boat came with a horn and if I put my ear really close, I can actually hear it.

slonezp reply :

On 9/12/2017 at 11:23 PM, 3dees said:

can't understand Lund's thinking on this one. a horn is standard on just about every boat. not like it's a high priced item. my boat came with a horn and if I put my ear really close, I can actually hear it.

Not defending Lund but theres more to a horn then just slapping one in. The horn, the hole in the bow, the fascia that covers the hole, the switch, the wiring and the labor.

tander reply :

On 9/13/2017 at 12:32 AM, slonezp said:

Not defending Lund but theres more to a horn then just slapping one in. The horn, the hole in the bow, the fascia that covers the hole, the switch, the wiring and the labor.

Maybe everything was there except the horn itself. OP said it would cost $51 extra to get a horn, does seem kinda expensive for just a horn.

J Francho reply :

"Kinda expensive" is the norm for boat parts and accessories.

slonezp reply :

On 9/13/2017 at 8:51 PM, tander said:

Maybe everything was there except the horn itself. OP said it would cost $51 extra to get a horn, does seem kinda expensive for just a horn.

You may very well be right...or wrong. If a boat is being ordered, there is no beneficial reason for the manufacturer to add extras

Tim Kelly reply :

This reminds me of a thread about Express wanting to charge extra for the divider in a divided livewell. Whatever the rights and wrongs, it's just daft of the manufacturers to do something so petty and cause the issue and bad feeling in the first place.

Further North reply :

On 9/13/2017 at 10:34 PM, Tim Kelly said:

This reminds me of a thread about Express wanting to charge extra for the divider in a divided livewell. Whatever the rights and wrongs, it's just daft of the manufacturers to do something so petty and cause the issue and bad feeling in the first place.

In my experience, here's how that kind of thing happens: Some bean counter somewhere...or a person with that kind of disposition...gets a wee bit too much influence over the way things are being run...and that's when stuff like that starts popping up.

There's nothing wrong with getting paid for your work...and sales folks who get paid commission can be sneaky when it comes to "add ons" and "Oh-by-the-way"...

But the smart thing is to figure out what the customer expects when they write the check...include those things in your costs, bury the costs in the initial price and make a fair amount...or what the market will bear.

I can tell you that i'f I'm all excited about a boat...and I sit down at a desk and start writing a deal...and I get told a freakin' horn is extra...my checkbook is going back in my pocket and we're goin' shopin' with the competitor...and one of the first things I'm going to ask is, "Is the horn extra like on the Lund?"

Yakalong reply :

if I'm a dealer I wouldn't let $51 break a sale for me, their margins are not that tight, let alone the cost of losing a costumer and future business.

slonezp reply :

On 9/14/2017 at 7:33 AM, Further North said:

I can tell you that i'f I'm all excited about a boat...and I sit down at a desk and start writing a deal...and I get told a freakin' horn is extra...my checkbook is going back in my pocket and we're goin' shopin' with the competitor...and one of the first things I'm going to ask is, "Is the horn extra like on the Lund?"

For the OP, fortunately it was brought up during the ordering process and not discovered upon delivery of the boat. There are caveats as to why or why not something as simple as a horn should be included in a boat purchase. Blame the legal system. A horn may not be required on privately managed waters. It may not be required on a non motorized boat (Lunds can be ordered without motors) Same goes with a fire extinguisher...which is an option from Lund. Are these standard items on other brands? I have no clue. My Lund came with a horn. It was ordered by the dealer that way and I purchased it off the showroom floor. It did not come with the fire extinguisher. Nor did it come with a stern saver for the motor.

So, which dealer to go with? The one who won't throw in the horn or the one who will? The dealer throwing in the horn isn't giving him a free horn. He is burying the cost somewhere else and/or hoping his gesture will be enough for the OP to return for service. There is a method to everyone's madness.

Unfortunately for the "deal" process, boats don't come with window stickers. Boats don't sell enough for dealers to stock hundreds of units on their lot like a car dealership. In addition, the "boat builder" on any manufacturers site is BS. Maybe on purpose? Boats are a luxury item and not a necessity. People shop differently when purchasing something they want rather than something they need. Want breeds carelessness. If Lund can charge $50 some odd dollars for a horn and they get one complaint out of a thousand, they still come out ahead.

Again, not defending Lund. If those reading have been around awhile, I came awfully close to filing a lawsuit against Lund/Brunswick and one of their dealers just a couple years ago over the way they handled their warranty process. At least one person lost their job and magically, the dealer who wronged me is no longer in business. Just sayin'

and I would purchase another one in a heartbeat!

gimruis reply :

I'm not shopping for a Lund right now, and in fact I'm not even shopping for a boat. But if I were, and I read this thread, the fact that they won't put a friggin' horn in upon request would deter me from buying a boat from them a little bit. That, in a small sense, is not good business on Lund's part.

jbmaine reply :

hi all,

Thanks for all the replies,

Just to clarify a couple of things,

I had to go through a couple of layers of management at lund to get this resolved, but when I did they were quite reasonable. What they told me is from the Impact on up a horn is standard equipment, but they sell almost 1/2 of their fury's and rebel's in Canada and for some reason Canadians don't want horns on their boats. (true or not, I have no idea).

We are in final conversations with our dealer, and he is going over and above to work with us. I have nothing but good to say about him. I'll post more on this later.

As for me, Ya I'm stubborn. I wanted a horn for safety reasons ( I'll also carry a whistle ) but Lunds website said it was standard , and I thought they should honor that, and they did.

So at the end of the day, no harm no foul.

We'll have final news on our boat in short order , and I'll post more on this soon

Thanks

Jim

A-Jay reply :

On 9/14/2017 at 8:11 PM, jbmaine said:

hi all,

Thanks for all the replies,

Just to clarify a couple of things,

I had to go through a couple of layers of management at lund to get this resolved, but when I did they were quite reasonable. What they told me is from the Impact on up a horn is standard equipment, but they sell almost 1/2 of their fury's and rebel's in Canada and for some reason Canadians don't want horns on their boats. (true or not, I have no idea).

We are in final conversations with our dealer, and he is going over and above to work with us. I have nothing but good to say about him. I'll post more on this later.

As for me, Ya I'm stubborn. I wanted a horn for safety reasons ( I'll also carry a whistle ) but Lunds website said it was standard , and I thought they should honor that, and they did.

So at the end of the day, no harm no foul.

We'll have final news on our boat in short order , and I'll post more on this soon

Thanks

Jim

Glad to hear you're feeling better about your pending purchase Jim.

It's unfortunate that you had to take what seems like the long way around to get to the type of customer service you were hoping for. In the end, looks like this whole deal revolved around one incorrect sentence regarding standard features. Interesting where it took this thread. If this is the worst part of this next Lund experience for you, I think you'll be good.

Best of luck moving forward.

A-Jay

TOXIC reply :

When you buy a boat you get 2 lists......Standard Equipment and Options. If you don't get it, ask for it. No more questions. Now if the lists are wrong...that's a whole another can-o-worms. Glad they did you right.

325

A little annoyed at Lund 2025

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