Masterbuilt MB20073519 Bluetooth Digital Electric Smoker with Broiler, 30 inch, Black review and price compare 2025
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Product overview
Brand
Masterbuilt
Model Name
Bluetooth Digital
Power Source
Electric
Color
Black
Item Weight
54 Pounds
Item Dimensions LxWxH
19.88 x 20.66 x 33.46 inches
Fuel Type
Electric
product features
This fits your .
by entering your model number.
Bluetooth Smart technology allows you to control temperature, lighting, monitor meat temperature, and power your smoker on or off
Four chrome-coated smoking racks
Patented side wood chip loading system to add wood chips without opening smoker door and losing heat
Built-in meat probe thermometer for perfect results every time
Thermostat temperature control for even, consistent smoking
From the manufacturer
GRILL + FINISH ELEMENT
Patent pending top element for grill and broiling / finishing off recipes.
BLUETOOTH SMART
Control cooking temperature and time, power on / off, and monitor meat temperature from your smart device or digital control panel.
BUILT-IN MEAT PROBE
Manage temperature for perfect results every time.
product description
Style:30" Bluetooth & Broiler | Pattern Name:Smoker
Designed specifically with the barbecue enthusiast in mind, the Masterbuilt Digital Electric Smoker with Bluetooth and broiler features innovation both a novice and a pro will appreciate. Monitor your recipe using Bluetooth Smart technology and achieve perfect results with our patented technology. Feed a crowd with four chrome-coated smoking racks that allows you to smoke up to 6 chickens, 2 turkeys, 4 racks of ribs, or 4 pork butts. Master the art of smoking with Masterbuilt.Rear grease tray catches excess food drippings
product details
important information
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Questions about Masterbuilt MB20073519 Bluetooth Digital Electric Smoker with Broiler, 30 inch, Black
Q:
Can this be used on wood deck without stand?
Answer: I went to home depot and it wad 360 there so it was actually cheaper on Amazon. I don't know where you got your info from but it was wrong!
Answer: Yes but beware this is an overpriced item on amazon you can simply go to home depot and get it cheaper wish I had done that. the customer service is horrible just get a traditional smoker the bluetooth will not connect the chip holder is very small have to fill it every hour. Hope this help
Q:
Says it can support 2 temperature probes, but I only see one port to plug in?
Answer: I only have one port to accept the probe.
Q:
The 140g states "one meat probe thermometer included (with capability to support two)" there is only one probe connector or am i missing something?
Answer: Good question also in the phone app it shows 4 different meat probe settings but dont see nowhere to add more ? I take the smaller piece to put probe in because it gets done quicker
Q:
what watt is the heating element
Answer: I believe it's an 800 watt
Answer: 800
Q:
Can this smoker be stored outdoors if you have a waterproof cover? Since it has no wheels it would be difficult to move it in and out of the garage.
Answer: This unit should not be stored outdoors, as it is electric and, even with a cover, may be exposed to the damaging elements. This unit should be stored in an enclosed, dry location between use.
Answer: My Masterbuilt does have wheels- but I do store mine on my patio with a weather proof cover.
Answer: The model I have has wheels, however I bought the extension legs, which also have wheels. I would not recommend storing outside since it is electric, even with a cover!
Answer: It comes with a cover band it does have wheels.. I keep it on my deck which seems to be ok for now.
Answer: As far as I know. We have a cover
Answer: yes
Answer: Yes
Q:
What is the shipping cost to return this product if needed?
Answer: None
Q:
What are the detentions in side
Q:
How many burners?
Answer: 4 racks total
Q:
Can i buy a warranty with this smoker. Thier not offering it when i put it in my cart
Answer: Yes you can, I would not buy this smoker as it has issues and will stop working and you will have to return it multiple times and will still have issue.
Answer: I don't think so. The smoker is truly a piece of junk without any support from the company to supply the missing parts when it arrived. I sincerely regret having bought the thing which I have had for about six months and is still not ready to be turned on.
Q:
Is the electric for this 30" smoker 110 or 220??? Can we plug just in a regular outdoor outlet or run electric separately???just
Answer: You can plug it in to any regular 110 outlet.
Answer: This unit is 110 standard outlet.
Answer: Its 110. Yes you can plug into any outlet
Answer: You can plug into a regular outlet. I cant tell you how much I love this product! I use it weekly.
Answer: Just a regular outlet
Answer: 110
Q:
How long does the wood chips last
Answer: This will vary, but on average 45 minutes to an hour.
Q:
Is the smoker supposed to stop heating when the programmed time has elapsed? Mine just keeps cooking.
Answer: The timer is not linked to the heating feature. You will need to shut down the heating sequence.
Q:
Does this model come with a weight (lbs) to time(hrs) ratio manual?
Answer: There are some aspects of this included in the owners manual.
Answer: No, we do offer a smoking chart and recipes through our website.
Q:
Does it have a keep warm feature?
Answer: No, this unit is not equipped with a "keep warm" feature.
Answer: I suppose a person could turn off the smoker and the internal heat would keep things warm. However, when the meat is done then it's time to remove it. I would not leave it in the smoker longer than necessary. Based on my limited experience, most meats need to rest before serving; that may be wrapped in a cooler, on a covered platter or laid out on a cutting board depending on the recipe instructions.
Answer: No and I will not ever buy another smoker from Masterbuilt, I had a previous smoker from them in perfect condition and without the controller it can’t work, the controller went out and I had to junk it, it was less them three years old, could not get a replacement, they stopped making that part, , I can’t get
Answer: you can simply reduce the temp I believe to 200 or less.
Answer: Mine does not, but I can set it at any temperature and hold it there.
Q:
If I want smoked cumin is it work?
Answer: It would depend on the recipe as the lowest temperature that this unit will produce smoke is 190-200.
Answer: Yes it work
Q:
Is this product returnable?
Answer: Yes
Q:
Can someone send me a picture of their power board of this unit? It is on the underside of the unit and has 3 white wire and 1 blue,black,and red wire
Q:
Is there a way to adjust the display brightness? Ours is barely readable but I know I have seen it brighter.
Answer: The display cannot be adjusted. This control has optimal angles of view and can be difficult to read in direct sunlight from certain angles, similar to a cellular phone. Differing angles should bring the display into view. If you continue having difficulty, contact our Customer Service team and we will be happy to address your concerns.
Answer: I don't think you can but I use the APP so it doesn't bother me.
Q:
Is this the 140G If not what is it?
Answer: Masterbuilt MB20074719 Bluetooth Digital Electric Smoker, 40 inch, Stainless Steel
Q:
Can this smoker be built into an outdoor custom kitchen?
Answer: You should ask your contractor about that. It needs to open in the front and vent on the top.
Q:
Does this use pellets?
Answer: Thank you for your question. This unit does not use pellets and is designed to be used with wood chips only.
Answer: No. It is an electric smoker. Howe er, you can use wood chips.
Answer: No, just wood chips for smoke. Totally electric operation.
Answer: It recommends using the small chips so that is what I use! Works fabulously well!
Q:
Why does this take so long to ship?
Answer: I actually called Amazon and asked this question. They explained that since it was a larger item, they don't stock it but rather it ships direct from Masterbuilt. So they are at their mercy when it comes to prep and shipment.
Q:
Does the cover actually fit the smoker? The stated dimensions for the cover are smaller than the smoker product dimensions in the listing.
Answer: I am uncertain which cover you are referring to but, the 30" Electric Masterbuilt brand cover will fit this 30" model.
Answer: I have nothing to do with master built. Service horrible we ended up returning everything to amazon and got a full refund. Product not good
Answer: I don’t know, we did not get a cover.
Answer: yes.
Q:
Is it good for smoking fish? Can it do cold smoke?
Answer: I have never smoked fish in it however I do know you cannot do cold smoking
Q:
Is this the 440G or 440S model?
Answer: Mb20073519. 30 inch bluetooth
Q:
Mine did not come with the bottom water pan . Is this supposed to be included ?
Answer: There should be an oblong metal pan which fits just over the metal heat container. The thin side of the oblong pan should be to the right over the heat container, the thicker part will hold the water on the left side.
Answer: There should be a wood chip tray and a water pan in your smoker. Please reach out to Masterbuilt for assistance.
Answer: Yes. Mine came with the bottom drip pan, water pan, and temp probe.
Answer: Should have had an oval pan inside with the racks etc. pan fits special indents in bottom pan rails on side walls. Until Masterbuilt sends you one, you can use a close match aluminum disposable pan to protect the top of the firebox.
Answer: Yes. There is a shallow pan for the very bottom and a deeper pan for fat drippings.
Answer: yes
Q:
Can you manually set the temperature and time? Or is it Bluetooth only....
Answer: The control panel works independently if you choose not to use the bluetooth feature.
Answer: Yes you can manually set both time and the temp. I've used the smoker 5 times now and have never once configured the bluetooth, instead only the manual setting.
Answer: You can set the temp on the smoker as well as a target temp for the probe as well. The bluetooth is a bit spotty I'd recommend using the pit settings primarily tbh.
Answer: You can absolutely manually set it. It’s super easy.
Answer: It can be done both ways however If you need a new control be advised that they in short order will stop making them available and the aftermarket costs as much as three to four times the original cost that Masterbuilt was selling them for, I had to junk my perfectly good smoker after three years of use when the control went out and they quit making them and after the Corona Virus kicked in you could not even call them or get in touch with them for any suggestions on how to resolve this issue, I will never buy another Masterbuilt product ever again
Answer: It can be done manually too
Answer: Manual is possible and easy
Answer: yes you can set both manually.
Answer: I returned the product. After two weeks. Too many problems no customer service from the master built company. I would not order from them again. Good luck
Answer: Both! Easy as can be!
Q:
Is the power Cord removable ?
Answer: No
Answer: No
Q:
Is this grill smoke combo?
Answer: It is a smoker but do not purchase mine came all dented and busted and they would not even replace it and I went back through and read more reviews and I wasn’t the only one
Answer: No, this is a smoker onlhy.
Q:
Model number mb20074719 is not found on the manufacturer's website. which model is the stainless steel bt 40"?
Answer: Their website is very lacking and does not reflect alot of newer models.
Q:
What is the maximum temperature setting of this smoker?
Answer: 270 degrees F.
Answer: Not sure! Recommend you contact Masterbuild!
Q:
what is the temp range
Answer: The set temperature range of this smoker is 100- 275 °.
Q:
will this be able to do 350?
Answer: No.
Q:
How many BTU is this
Answer: interesting question, I think mine draws at least 12 AMPS, so that is 1300 watts. If you consider the heater to be about 30% efficiency, that give 440 watts to heating up the wood chips. The conversion for BTU/hr is about 3BTU/HR is equal to 1 watt, so you will have at least 1200 BTU/HR smoking wood chips and heating up the insides.
Answer: This smoker contains a 800 watt heating element. It is 120 voltage, 6.667 Amps at 60 Hertz. This is a digital electric smoker, if you have any additional questions, please contact our Customer Support Team at www.masterbuilt.com.
Q:
Is this NSF certified for restaurant use?
Answer: Doubt it
Q:
Your 30in offers the ability to fit 4 racks of ribs while your 40in offers the ability to smoke 8 racks. While you have the same electric burner. How?
Answer: I have the 30inch which has 4 racks in it. With that I have done 3 racks of baby backs with 1 rack of sausage and chicken wings just fine albeit I've done 2 racks of baby backs, 1 rack free and 1 rack of wings and sausage that I removed after 3.5 hrs leaving the ribs in for another 4 hrs too and my ribs came out damn good. This is due to more air flow throughout. It is important not to overload the smoker for good convection to get the best results. Hope this helps.
Answer: We smoked 3 racks of baby back ribs in there with no extra room and we have the 30 inch.
Q:
Can you set a delay start
Answer: This product does not have a delay start timer.
Answer: Yes with your remote
Q:
Is this the largest smoker master built makes?
Answer: No it is not
Q:
What is the wattage of the heater elements?
Answer: The main element in this smoker is an 800 Watts. The top broiler element is 1400 Watts.
Q:
How much assembly is required?
Answer: Assembly of this smoker should take approximately 30 minutes.
Answer: It took maybe 10 mins. Feet, handle and a control top. Very simple.
Answer: Very little. Just had to attach wheels, handle, and snap on the control panel. Have used this unit twice already and love it!
Answer: Virtually none. You just need to attach the wheels/legs, the rear handlebar, and put all the shelves inside.
Q:
How to clean unit
Answer: The unit should be cleaned after each use. The removable racks and trays are dishwasher safe. The interior walls should be cleaned with mild soap and water or apple cider vinegar and wiped down. Store after fully dry.
Answer: I clean mine with pressure washer but not every time you don’t have to do it every time do not use cleaner of any kind that’s just me
Q:
This is a gift, what would be the potential return process IF the recipient doesn’t like it?
Answer: Returns are simple. Follow their instructions. Might I suggest you try and find out if the recipient wants a smoker? Sounds like you are considering the return early. How about a gift card? I would buy close to their house. Just in case you put them through the trouble of return. Good thing they are not wanting an animal. That elephant would be rough. Part of this is intended to stir the thought process. Did it work?
Answer: Not sure on the return policy, but we LOVE ours! Wish we had someone like you to buy us these gifts!!
Q:
What is the temperature range on the masterbuilt mb20074719 bluetooth digital electric smoker, 40 inch, stainless steel
Answer: Up to 275 degrees F. But you would not want to smoke anything at that high a temperature. Smoking is normally low and slow--about 220 degrees F to 225 degrees F----max 235
Answer: 225 degrees when you are cooking any kind of meat ????. 275 degrees when you pre heat for 40 minutes.
Answer: Goes up to 275, no bottom temp.
Q:
Instruction manual
Answer: I do not see a question.
Q:
The smoke escape hole on top doesn’t seem to close very far. When it’s closed as far as it’ll go, there’s still 1” or so hole. Is that right?
Answer: That’s how the smoke escapes as well as let’s oxygen into it so the chips keep burning
Answer: You are correct.
Q:
Con la compra del producto ustedes urden enviar invoice, packing list y certificado de origen
Answer: Los documentos que se optienen es la orden de compra, no hay lista de embarque y menos documento de origen
Q:
Can this grill handle 2-3 briskets at the same time?
Answer: 2 briskets if you separate the point and flat
Q:
Does this smoker come with a remote?
Answer: It connects to your smartphone via Bluetooth
Q:
Is this made in the us? (box states "made in china")
Answer: Masterbuilt is based in Columbus, GA. Our factory is in China.
Answer: Not certain but we are not happy with our smoker. Stopped working and cannot get any customer support.
Q:
Is there an electric hopper, or larger attachment for this unit? It's a hassle to refill when smoking for an extended time period.
Answer: No, just the standard size hopper. I usually have to replenish the chips every couple of hours.
Answer: No, there is not. I fill it and dump it, then fill it a second time without dumping it.
Answer: This smoker uses wood chips. It has fill port that you can add chips without opening the door.
Product reviews of Masterbuilt MB20073519 Bluetooth Digital Electric Smoker with Broiler, 30 inch, Black
Rocky : This gets the job done for a fraction of the expensive smokers
This works perfectly and It’s very easy. If I could do it again though I would skip the glass(useless) and the Bluetooth(almost useless). The one thing you do get with this upgraded model that I like is the meat probe but in truth you really don’t need it. Coat the brisket in mustard, then some sea salt then lots and lots of course crushed black pepper. 8 hours at 225-240 depending if you like the edges burnt. Then cover in butcher paper and go 2-4 more hours and it’s amazing. Don’t really need all the upgrades I wish I had bought one of these years ago
Amazon Customer : “Master”Ing the Art of Smoking!!
I did not go into this purchase with huge expectations but thus far I have been ecstatic about the results. The set up is easy the the units is easy to clean and the flavor (which is also dependent upon the user) is phenomenal! The only glitch is the time control in the app. The countdown clock does not work so I use the quick timers which work perfectly! Because I have a smart watch I see the controls on my watch which I like as well. One other small drawback is the wood chip feature. I have to refill it every 30 minutes or so until I get the smoke ring I want at which time I can just let the water smoke do it’s job. All in all I would highly recommend this smoker to my friends
Mike B : Great product, but...
The smoker works well and is VERY large, larger than expected but I gather that is a plus. The only drawbacks are that the numeric display is blue LEDs which are very hard to see at virtually any angle. Additionally the Bluetooth feature needs improvement because it continuously will disconnect from your phone even if the phone is left well within range and it will also disconnect every time the door is opened. Once disconnected you need to go to the smoker and press the Bluetooth button to establish connection again.
kenny : Wish I hadn't waited so long to buy this, I LOVE IT!
So far so good, only used it once and I feel like a pro already. Watched a million YouTube videos on how to smoke ribs, chicken and so forth in it, keep in mind I've never used a smoker before, the masterbuilt 30 inch made it really easy for me, assembled it in about 30 min, turned on high for 1 hour to burn off factory oil, then smoked 2 large racks of ribs and 8 chicken leg qtrs(5 hrs) I used apple flavored wood chips, the family and I destroyed it, was delicious. I'm so happy I didn't listen to the negative reviews, trust me you will be too!
MELISSA SPICER : Great smoker with nice features.
Like most, the Bluetooth can be a bit finicky at first. Until you figure it out. Just don't open the door, it will disrupt the signal an will need to be re-established...a bit of a pain.
I initially got this for use with my solar array, because the heating element was 800 watts perfect, actually draws 750 watts.
However the Top Broiler element is a strong 1500 watts and that threw my 100A breaker, so I won't be using the broiler on solar at the moment.
Overall awesome, mine is about 15 deg less than my pro temp sensors show. so @ 275 the actual temp inside is about 320 deg.
Works for me. I love it. less wood used for great smoke.
Clean glass right after use and clean up is a snap. if you forget, Just heat unit with a little water in the pan..., wipe and forget.
Ward Lee : Terrible Customer Service
I ordered this smoker as a Christmas gift for my dad. Right out of the box it wouldn't heat beyond 180 degrees. He contacted Masterbuilt customer service and, after holding for 45 minutes, was told that they would send out a new heating unit but that he would have to install it himself. He is in his mid 70's and not really capable of working on it, not to mention that it isn't his responsibility to repair a brand new smoker that should have been received in working order!! I had read several reviews about how Masterbuilt's quality standards have gone down and that their customer service was terrible now. However, I have owned a Masterbuilt for several years and never had a problem. I should have listened to the reviews.
Amazon Customer : Very Disappointed - high tech is Definitely NOT better in this case
This thing literally broke after the first use. Temperature control doesn’t work, the wiring has a mind of its own. We called Amazon and I was supposed to get a “call back” last week which never happened. Super disappointing.
Rick : Sent it back. TWICE!!
Never got to smoke anything. The first smoker was dented so bad the handle could not be attached to the back of unit. The box was in perfect condition. Returned and got another. This box was beat up, but smoker wasn't dented badly. Plugged it in to do initial burn off and it tripped gfi outlet after 20 minutes. Reset outlet and smoker ran for a few hours and seemed to be ok. Digital display was very hard to read in daylight. On second attempt at running smoker the display panel would keep scrolling thru options and not allow anything to be programmed. Decided that this was not going to be the smoker for me.
G. Buntain : Very nice smoker but don’t pay the extra for Bluetooth.
It’s a very nice smoker and has performed well. Skip paying extra for Bluetooth, however, as the Masterbuilt app is unbelievably poor. I ordered the insulated jacket directly from Masterbuilt (recommended for temperatures below 50) and while it works well, the cut outs on the top do not match the dual smoke vents on top of this smoker. That, despite Masterbuilt’s claim that it fits all of their 30 inch electric smokers. I cut my own holes to make it work.
Alan R. : Garbage product and customer service
I did quite a bit of research before buying this product and I could not be more disappointed. Several things have broken on this product and I cannot get help from Masterbuilt: - The temp probe stopped working (within days of use) - The black paint started peeling almost right away (after a week) - At every rivet on the door the plastic is cracked and falling apart (after a month) - The wood loader handle has broken on one side (after 5 weeks)
Not only is the item falling apart but the temperature of the unit has always been low. I have verified this with two different temperature probes. The unit is a full 50 degrees F. colder than it says it is, which renders it almost useless for larger cuts of meat.
I have called Masterbuilt 14 times total and have e-mailed countless times and sent all requested photos. I have waited on hold for hours only to get cut off. Their customer support is an embarrassment and I am currently seeking legal advise as to how to proceed.
One thing is clear: Masterbuilt products and their customer service are the same - complete and utter garbage.
Sarah E. Caudill : Zero stars - does not work
The grill shows it's 250 degrees, but my external probe is showing 190... no wonder the food never comes out right. Complete waste of money. Masterbuilt says that the parts are covered under warranty, but sends the wrong ones. Takes forever to get the parts, so by the time they send you the correct parts you need, it's out of warranty. This was my husband's father's day gift, immediately broken/did not work properly upon receipt and took 4 months to get the coil. Used less than 10 times, terrible product.
Joshua Crum : Overall a pretty good smoker. Great flavor. A bit of a pain to Bluetooth.
I've had a love hate relationship with this smoker. It was not hard but fairly tedious intense to put together.
The Bluetooth application is odd and buggy. Anytime the smoker and phone disconnected it required deleting the smoker from the application and adding it again to regain control.
I can honestly say that little to no food has been burned or wasted I've put in it. Everything comes out with excellent flavor.
I was honestly really unhappy with it at first. But after several chats and calls customer service was helpful and kind. This smoker is still working very well. I've heard manually warming the temperature probe may be necessary for cold weather use.
The screen is visible. But I'd definitely recommend installation in a non sunny area because the display is in blue and LED displays are easily sun blinded.
Overall we love it. I can not wait to cook turkey and ham in it. It's nice smoking food until we are about ready to eat then finishing it on the top broiler when/as needed.
Ryne Lennon : Horrible!! No support & faulty product
Used this twice & had to call for warranty parts already. It's only open during the week to get parts but they arrived quickly. Haven't had a chance to install new parts & try again yet. Update, went to install the part & it doesn't work. Due to covid the 1-800# is down so all you can do is request online. They claim you should hear back in 5 days...been 30 days and I've sent multiple messages with no response. Save your money & buy anything but masterbuilt electric smokers. Such a huge waste of money & so disappointed with the lack of support for their faulty products right out of the box. We're about ready to just through this away & be done with it now!!!!
Ginger : DO NOT BUY
The electric display is nearly impossible to see if you are outside in the sun (where you will be using this) and the app is terrible. I need to disconnect and reconnect multiple times during each smoke, and it frequently will not allow me to change temperatures. Had to finish my last brisket in the stove because smoker stopped working. I have had the smoker for less than a year and used it no more than 10 times. Next smoker will not be electric after this experience. This product was a disappointment.
Ishmael23 : Bluetooth connected? Not really, a useless feature that does not function
Overall as a smoker its great. Heats in reasonable time and holds temperature fairly accurately. However the "Bluetooth feature" is useless. Multiple attempts before this thing was recognized. Open the door: multiple warnings and then disconnects. Move more than 20 feet away and it disconnects and will not reconnect or find the device. The app has to be front and center, it will NOT operate in the background. You cannot use the phone for anything as long as the app is connected. The good news/bad news is that it goes off as soon as the phone goes to sleep. Remote control and monitoring is wishful thinking and not realistic with this unit or the app. At best you can get a wireless connected temperature probe from a third party, but that will not do anything for controlling the unit, only monitoring and that is an additional cost item. Things to think about if you consider the Bluetooth feature a reason to buy this unit. BTW, I purchased two of these, one as a gift for my daughter and son in law, Very disappointing!
fefe : Broken in 2 weeks and No Customer support
I bought this as Christmas Gift for my BoyFriend. It heated to about 300 degree on the first use, then broken. We try to contact Masterbuilt for customer support, there is no phone number or e-mail provided on their website. The only way is to fill a form and we did. It has been 5 days and we still have not heard from them. We called Amazon and the lady from Amazon was trying to call Masterbuilt with the phone she has, but could not reach them either. We are returning this piece of junk. Please don't buy from such company.
Amazon Customer : Easy to use, makes great food
The first smoker I've owned and I love it. I've smoked a bunch of meat in just a few weeks, and it's all turned out delicious. Pretty easy to use and the components easily remove for cleaning. The Bluetooth feature is nice, though the range isn't great and sometimes it glitches out and you have to restart the smoker to connect it. The only other issue is that the chip tray isn't very big and you have to add chips about every hour while smoking, but there are solutions to this problem you can find online. Overall, great purchase!
A.T.R. : Very unreliable
This smoker was my second Masterbuilt electric smoker. While the previous model worked fine, this one gave me (and many others) problems from about the second week that I had it. When turned on, the temperature readings would fluctuate wildly, spiking to about 500F; soon afterwards, the unit would give an "Err2" message and stop working. Masterbuilt could not be reached by phone, and they haven't responded to my warranty request emails for three weeks and counting. Stay away from this smoker!
Joshua Crum : Overall a pretty good smoker. Great flavor. A bit of a pain to Bluetooth.
I've had a love hate relationship with this smoker. It was not hard but fairly tedious intense to put together.
The Bluetooth application is odd and buggy. Anytime the smoker and phone disconnected it required deleting the smoker from the application and adding it again to regain control.
I can honestly say that little to no food has been burned or wasted I've put in it. Everything comes out with excellent flavor.
I was honestly really unhappy with it at first. But after several chats and calls customer service was helpful and kind. This smoker is still working very well. I've heard manually warming the temperature probe may be necessary for cold weather use.
The screen is visible. But I'd definitely recommend installation in a non sunny area because the display is in blue and LED displays are easily sun blinded.
Overall we love it. I can not wait to cook turkey and ham in it. It's nice smoking food until we are about ready to eat then finishing it on the top broiler when/as needed.
J. Fast : display impossible to read in daylight
I guess my two complaints are: you cannot read the display in daylight and temp probe is useless.
far as the smoker goes, it does a great job. I bought a 6 probe temp checker with blue tooth and all is in order now.
just remember you will need a box of some sort to cover the display so you can read it in the daytime.
I am now lining the drip pan with foil as all the no stick flaked off.
Carey Olmscheid : It smokes. But the fancy extras don’t work too well :(
Don’t spend extra for the blue tooth model. The blue is horrible. Disconnects and won’t reconnect even when you are standing right next to it. I contacted them and the basically told to follow the instructions. No help what so ever. Now the heating probe reads 50 degrees hotter than the cabinet when doing the probe temp check.
K.M. : Junk
The dang thing stopped working after less than 2 years of VERY LIGHT USE. I only use it about once every 2 months. Tried to smoke a chicken today and set the temp, waited about 30 minutes and then put my chicken in there like usual. Didn't look to see if the temp was right - dummy. Came back to refil the wood and it wasn't smoking at all. Checked and it was only at about 100 degrees. Turned it off and then back on and set it again. Came back out 30 or 40 minutes later and STILL WAS ONLY 110 DEGREES!! Junk. Brought the dang bird inside and cooked it in the friggin oven. 400 dollar piece of absolute garbage. Oh and the temp probe that you shove in the food to monitor the internal temperature- yeah that quit working after only 1 or 2 uses.
Hilton Napoleon : Item did not work after 2 weeks
We purchased this item on June 15 and it came damaged. Item was returned for another within two weeks. After a few weeks it stopped working. I had purchased a warranty and contacted Master Build. The recording advised to contact them by email and download all the information on line. I spent a couple of hours writing to them to advise of my problem. It has been 2 weeks and no one has contacted me. I decided to contact Amazon who immediately took excellent care of my needs. I am returning this product and getting a full refund and will not be ordering from Master built again.
Alyssa : Piece of junk, it will stop working. DO NOT BUY THIS JUNK!
SAVE YOURSELF THE TIME, HASSLE AND MONEY AND DO NOT BUY THIS SMOKER!!!! This model is defective and should be discontinued from production. I'm not sure why they are even making these when there is known issues with the technology. Our first one worked 3 times before it got an error message and wouldn't work anymore. We sent it back and waited for a replacement which turned out to be a waste of time as it worked one time before displaying the same error message. Do not invest this much money into this smoker. Buy something that actually works and save yourself time, hassle and money. I can't get my money back for the extended warranty I bought for this pile of junk so now I am out that money. It has been almost a month now since I sent this piece of garbage back for return and still haven't received my money back. It's incredible how long return shipping is taking and incredibly ridiculous to hold my money for so long for a defective product. DO NOT BUY THIS SMOKER! UPDATE: FINALLY received a confirmation of my refund for this junk and they tried to short me money I paid. Not only was I already out the money I paid for the extended warranty but now they want to keep money I paid for this stupid smoker that doesn't work. I WILL NEVER BUY ANOTHER MASTERBUILT SMOKER AGAIN, INVEST YOUR MONEY IN TRAEGER WHERE YOU WON'T BE DISAPPOINTED!!!!
Amazon Customer : Electric smokers give your great control, this model has great features, bluetooth barely works
This is my second electric smoker from Masterbuilt. The first one is at our cabin, and I bought this newer model for home. I haven't done much with this one yet, but I can see already the pros/cons:
Pros: - Electric is the way to go. I had a propane smoker before, but temperature control was really hard. As soon as the sun hit the black box it would jump up 75 degrees. Or if the tank ran empty, I wouldn't notice for a while. Electric smokers self-regulate, and with the wood box you get plenty of smoke so the taste is great. - This one has a built in meat temperature probe, which is super nice. For my older one, I had to buy an extra gadget that I use to remotely monitor meat temp from inside the house. - When it works, the bluetooth app is nice, especially in winter, so I can set/change my program from inside - They added a handle and wheels to this model, which my previous Masterbuilt is lacking. Very helpful.
Cons - the little LED screen is nearly useless in daylight. - the bluetooth app is horrible. it disconnects frequently, and often takes multiple tries to pair. Also it falls into 'safe mode' sometimes and I cannot get it out of it rendering the app useless.
the3rdcobra : Bluetooth Is Terrible, App is even worse
I bought this smoker for the Bluetooth feature. First, it won't stay connected between the unit and the app on my phone. As for the App...it is the absolute most worthless App I've ever come across. I can't get the timer to work, Connectivity is miserable from anywhere in my home to the back porch where the smoker is located. As for the smoker, the information data is in blue and cannot be read in any kind of daylight. I found the only way to read it during the day or in limited light at night, is to view the data from an extreme angle above and to the side (about 170 degrees) of the smoker display. This smoker could have received a much higher rating from me if it were not for these major issues.
Amazon Customer : Do not buy from Masterbuilt
The digital values on the controller on my electric smoker are not visible except at night. I contacted customer service with the eventual outcome that they do not have a controller to replace mine since the smoker has been discontinued and they also would not send me a replacement smoker since they have none in the warehouse. I had the smoker less than a week before I contacted Masterbuilt. In short, they will not back-up the warranty since the unit is discontinued yet it can still be purchased on Amazon and other outlets. Not only will I never buy from Masterbuilt again, I feel Amazon should pull all Masterbuilt items from its site. I gave the smoker a one star only because I was not allowed to submit a zero.
B. Edwards : Terrible bluetooth for smart phone.
Terrible product and service. Bluetooth is bad, unit went into SAFE mode for no reason. Could not correct even by uninstalling and reinstalling app. Also, control panel on unit is impossible to see and read. Tried to call Masterbuilt and they don't answer the phone. Went online and had no success. Not having a paper receipt could not even submit the warranty paper BAD, BAD, BAD! SENT IT BACK.
Dave : Great smoker
I've used it a few times before the cold weather hits and plan to smoke Thanksgiving turkey in it as well. Only draw back is it's a little smaller than I anticipated. I won't be able to smoke an 18lb turkey but should be able to get a 15lb in without too much trouble. If you like your baby back ribs whole, this is not the smoker for you. Best to cut them in half to get them on the racks. The smoker is not wide enough and definitely not big enough for whole spare ribs.
I read the reviews about the LED being too dim. I have not ad that impression at all.
Leatherneck : East to use without babysitting! Works great!
This is my first smoker and it works great! I don’t have to babysit it and the internal probe makes watching the meat easy! I like how you can load in the wood chips without opening the door and can see what you are smoking through the glass. The one complaint I have is with the app. You have to push the button on the smoker whenever you close the app for a good bit of time. It will still work but there is an annoying text box right over the information you need. If they fixed that, this would be perfect.
fefe : Broken in 2 weeks and No Customer support
I bought this as Christmas Gift for my BoyFriend. It heated to about 300 degree on the first use, then broken. We try to contact Masterbuilt for customer support, there is no phone number or e-mail provided on their website. The only way is to fill a form and we did. It has been 5 days and we still have not heard from them. We called Amazon and the lady from Amazon was trying to call Masterbuilt with the phone she has, but could not reach them either. We are returning this piece of junk. Please don't buy from such company.
Dennis Simmons : Faulty display panel
The control panel that displays the temperature of the product is the worst. You turn it on and you cannot read the digital part of the display so I wrote to the company the company writes me back you need to keep it out of the sunlight that was their response to me apparently there’s an issue with that because reading some of the reviews I am not the only one if I would’ve known this I would’ve never purchased this product plus how poorly the company went to take care of this issue if the lighting is faulty the company needs to do something about it and resolve their issues. There are so many other smokers out there that I for sure would’ve went in a different route and picking the one that I wanted it has a Bluetooth settings that works otherwise it would be worthless
stacy : HMM.. Where to start
So during prime day I saw their live and I was convinced and that this would be a great fit for me never owned a smoker, Got our smoker within a few days the box was damaged. opened up and the smoker itself was damaged I wrote on their Facebook page they reached out to me and asked if any instructions came with it, I said no then they that's weird.. asked where I bought it from told them Amazon bluetooth does not work and for this being over $300. it's really small I saw the same exact model at home depot for $100.00 cheaper the chip holder is really tiny
Mogadishu 207 : Very easy to use - great taste
I have been wanting a smoker (never had one before) and I decided to go with an electric smoker as it is easier to keep the temperature. After a bit of research, the Masterbuilt electric smoker seemed to be the right one for me. It came very well packaged (see pictures). Setting it up took me about 15 minutes (it was so well packed, removing the packaging took the longest :=) Using it is very simple. I followed the instruction on first time use (very well explained in the manual). It took about 3 hours to prep for the first time. After that, I put the meat (turkey in my case) inside, inserted the probe in the meat, added wood chips and it worked like magic. Connecting my phone to the smoker was the biggest challenge, but so easy to overcome. The manual says to push the Bluetooth button and pair it with the phone. The reality is that you have to "press and hold" for a few seconds to be able to pair the smoker with the phone. After that, whenever you are out of range and you come back within range, you just click on the Bluetooth button (do not press and hold) and it reconnects immediately. Th display works great, but is not very bright if outside in the sun. However, I never have to use it as I do control the smoker from my phone at my convenience. The built in alarms in the app are also very helpful. I use them all the time. Finally, the most important thing is the quality of the food. The smoked turkey legs were simply fantastic. They were exactly like the ones in Disneyland (or so say my kids :). I recommend this smoker as I like it very much.
Note: If you liked my review, please click on "helpful" below. Thank you
Holly M. Aver : had it 2 weeks paid alot of money and doesnt work
if you buy this smoker, you are not going to be happy of your purchase because the Bluetooth is the worse thing you can ever buy on a Master built smoker. The Master built that we had purchased cost us over $400.00 on Amazon we had it for 2 weeks and opened the door and the heat element stopped working, We tried it manually and on the Bluetooth and nothing works or happens. I now have a "Expensive Garage Ornament" which I would like to drop kick into the road. Don't get me wrong I ran with Master built since 2007 I had good luck with the MB20071819 and the MB20071117 and was forced to buy this smoker because the other smokers were not in stock.
Amazon Customer : Electric smokers give your great control, this model has great features, bluetooth barely works
This is my second electric smoker from Masterbuilt. The first one is at our cabin, and I bought this newer model for home. I haven't done much with this one yet, but I can see already the pros/cons:
Pros: - Electric is the way to go. I had a propane smoker before, but temperature control was really hard. As soon as the sun hit the black box it would jump up 75 degrees. Or if the tank ran empty, I wouldn't notice for a while. Electric smokers self-regulate, and with the wood box you get plenty of smoke so the taste is great. - This one has a built in meat temperature probe, which is super nice. For my older one, I had to buy an extra gadget that I use to remotely monitor meat temp from inside the house. - When it works, the bluetooth app is nice, especially in winter, so I can set/change my program from inside - They added a handle and wheels to this model, which my previous Masterbuilt is lacking. Very helpful.
Cons - the little LED screen is nearly useless in daylight. - the bluetooth app is horrible. it disconnects frequently, and often takes multiple tries to pair. Also it falls into 'safe mode' sometimes and I cannot get it out of it rendering the app useless.
Dave : Great smoker
I've used it a few times before the cold weather hits and plan to smoke Thanksgiving turkey in it as well. Only draw back is it's a little smaller than I anticipated. I won't be able to smoke an 18lb turkey but should be able to get a 15lb in without too much trouble. If you like your baby back ribs whole, this is not the smoker for you. Best to cut them in half to get them on the racks. The smoker is not wide enough and definitely not big enough for whole spare ribs.
I read the reviews about the LED being too dim. I have not ad that impression at all.
Thomas Molina : The blue tooth is junk
I purchased this unit because it came with Bluetooth but I quickly found out it sucks. The application and Bluetooth feature is such a piece of junk. I have wasted so much time re-installing the app and cycling power on the unit to make it reconnect. I can’t keep the app connected. It keeps going into safe mode. Plus when I use 2 other temperature probes I have noticed the temperature isn’t correct. My ThermoPro I’ve calibrated with boiling water so I know it’s accurate.
stacy : HMM.. Where to start
So during prime day I saw their live and I was convinced and that this would be a great fit for me never owned a smoker, Got our smoker within a few days the box was damaged. opened up and the smoker itself was damaged I wrote on their Facebook page they reached out to me and asked if any instructions came with it, I said no then they that's weird.. asked where I bought it from told them Amazon bluetooth does not work and for this being over $300. it's really small I saw the same exact model at home depot for $100.00 cheaper the chip holder is really tiny
stacy : HMM.. Where to start
So during prime day I saw their live and I was convinced and that this would be a great fit for me never owned a smoker, Got our smoker within a few days the box was damaged. opened up and the smoker itself was damaged I wrote on their Facebook page they reached out to me and asked if any instructions came with it, I said no then they that's weird.. asked where I bought it from told them Amazon bluetooth does not work and for this being over $300. it's really small I saw the same exact model at home depot for $100.00 cheaper the chip holder is really tiny
Sarah E. Caudill : Zero stars - does not work
The grill shows it's 250 degrees, but my external probe is showing 190... no wonder the food never comes out right. Complete waste of money. Masterbuilt says that the parts are covered under warranty, but sends the wrong ones. Takes forever to get the parts, so by the time they send you the correct parts you need, it's out of warranty. This was my husband's father's day gift, immediately broken/did not work properly upon receipt and took 4 months to get the coil. Used less than 10 times, terrible product.
Amazon regular : has major issues and product quality problems
Overall, the smoker is easy to set up and keeps it's temperatures well. There is one major usage flaw and one major quality flaw to consider before you buy this. The usage flaw is that the control panel (you can also use the app on your phone) is IMPOSSIBLE to see in sunlight. Completely unreadable. But as I said you can shortcut this problem by using your phone as the control. However, the design and quality of the wood chip inserter gets a flat out F. Fell apart in only two uses. It is a flimsy poorly welded and uses thin tin/aluminum which cannot possibly last as designed. Once the scoop breaks you'll need to find a way to insert the chips and close the hole.
Amazon Customer : Very Disappointed - high tech is Definitely NOT better in this case
This thing literally broke after the first use. Temperature control doesn’t work, the wiring has a mind of its own. We called Amazon and I was supposed to get a “call back” last week which never happened. Super disappointing.
K. Labounty : Waiting for replacement part
I bought this for my husband for Christmas. It came in time and he opened it on Christmas morning. He was preparing to use that day but when he assembled we noticed the front panel was dented and when he tried to turn it on, he discovered the digital control panel was not working. On Saturday December 26th we went on to the Masterbuilt website and registered the smoker (as instructed) and were able to send them a message stating our issue. They responded to our email on December 30th and it stated that the part was ordered and we will receive an email when the part ships. Today is January 10th and we have not heard anything more. I am very disappointed in the customer service to this point.
Abdullah : Good product so far
Tried it for the first time. Set up was easy. Seal was perfect. Compared to my older smoker, it requires much less wood. At least, I did not smoke up the entire subdivision with this unit. One minor drawback is that unit does not have uniform temp distribution. Easy to mitigate by rotating your food at half point. Being an engineer, the vent location is not optimum as it is located straight up over the side of the heating element. This will dissipate heat and smoke before it has a chance to rotate. Recommendation is to move the vent to the opposite corner for next product improvement. Meanwhile I will try to keep the vent closed as much as possible. I intend to use the heck of this smoker until it breaks down and the timming for that is yet to be determined
J. P. Kennedy : There is no support from Masterbuilt.
My smoker is missing parts and Masterbuilt refuses to answer the phone or reply to emails.
stacy : HMM.. Where to start
So during prime day I saw their live and I was convinced and that this would be a great fit for me never owned a smoker, Got our smoker within a few days the box was damaged. opened up and the smoker itself was damaged I wrote on their Facebook page they reached out to me and asked if any instructions came with it, I said no then they that's weird.. asked where I bought it from told them Amazon bluetooth does not work and for this being over $300. it's really small I saw the same exact model at home depot for $100.00 cheaper the chip holder is really tiny
fefe : Broken in 2 weeks and No Customer support
I bought this as Christmas Gift for my BoyFriend. It heated to about 300 degree on the first use, then broken. We try to contact Masterbuilt for customer support, there is no phone number or e-mail provided on their website. The only way is to fill a form and we did. It has been 5 days and we still have not heard from them. We called Amazon and the lady from Amazon was trying to call Masterbuilt with the phone she has, but could not reach them either. We are returning this piece of junk. Please don't buy from such company.
James Hand : Would Not Buy
Worst mistake of my life!!!! Bought this item to smoke a Turkey for Thanksgiving. Put it together immediately gives an error code. (Err 1) I tried calling Masterbuilt closed for Thanksgiving. So yep I was screwed. Brand new items should not show up Broken!!!! Finally Spoke to Customer service. Asked them to overnight me the parts and they told me to return it. What a joke!!!!! Will never buy a Masterbuilt product again!!!!!!
Schmiddy mcgee : Smaller than expected, great product still
Assembly was easy with only one discrepancy. Odd rack size only allows for proprietary drip pans and baking pans. Not big enough for a whole brisket but fits a porkbutt fine. The app works to a certain extent but only wkth bluetooth and the range is maybe 15 feet. With all the nitpicks it takes one star off however the meat product this has produced for me is amazing, great bark, easy to keep humidity up with a good sized water pan, cleaning is fairly easy, and it doesn't take a ton of wood for a deliciously smokey product. Very good little machine with a few quirks that most can work around.
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