Milky oil in my new Merc 115 2024

abelfisher reply :

I was out yesterday, adn I thought the motor sounded just a bit different than normal. When I got home, I checked the oil. It was all milky and way up on the dipstick. I am geting ready to take to the dealer for service (Big pain in the A$$)!! Anyone have this happen and what is the most likely cause of this? I can't think of anything I might have done to cause this problem.

Rose_Jackets67 reply :

Milky oil is a result of coolant (in a automobile) or usually water (in an outboard) mixing (this is a 4 stroke, right?).

I'm no outboard mechanic, but this could be being caused by a warped block or head surface, blown headgasket, or a failed gasket or seal at any point where oil and water could meet in the engine.

In many cases, if a sealing problem between the head and block is bad enough, you will notice a lack of power. Sometimes, you'll leak coolant or oil (or both). Sometimes, all that you can see is whats on the dipstick or oil fill cap.

Good luck, and hopefully it's something cheap and easy so you can get back on the water soon.

adam

Madhouse27 reply :

Abel, I'd call the dealer first thing monday morning. I'm afraid this might be a bad one. You may want to dig out all your paperwork from when you bought the boat. Get your warranty stuff in order etc. What a bummer.

abelfisher reply :

Quote
Abel, I'd call the dealer first thing monday morning. I'm afraid this might be a bad one. You may want to dig out all your paperwork from when you bought the boat. Get your warranty stuff in order etc. What a bummer.

Yeah, I already went to the dealer this afterrnoon. Talked to the co-owner. The service dept. wasn't open today (Sunday) so I have to take it back. He said he woudl do what he could to get me in and out as soon as possible, etc. But he said depending on how bad it was, it could be anywhere from a few days to 6 weeks depending on parts, etc. I about threw up! I told him I needed it back this Friday. I fish every weekend. Have less than 10 hrs on the motor. What a bummer is right! :'( :'(

Skwerl reply :

With less than 10 hours on it, I'd be asking for a replacement motor. You paid for a new, working motor and they sold you a bad one. Mercury should eat the cost, making you wait for weeks would pretty much guarantee they would be on my 'black list' for life.

abelfisher reply :

Quote
With less than 10 hours on it, I'd be asking for a replacement motor. You paid for a new, working motor and they sold you a bad one. Mercury should eat the cost, making you wait for weeks would pretty much guarantee they would be on my 'black list' for life.

Kinda what I AM THINKING RIGHT NOW!

Ben reply :

Would be nice in the ideal world but most likely, if there's much wrong, they will have to get a merc field tech to look at it and approve them either replacing the power head, or just making the necessary repairs. Either way, it won't be a quick fix unless they just replace the head gaskets and send you on your way.

KYbass1276 reply :

Quote
With less than 10 hours on it, I'd be asking for a replacement motor. You paid for a new, working motor and they sold you a bad one. Mercury should eat the cost, making you wait for weeks would pretty much guarantee they would be on my 'black list' for life.

Skwerl hit it on the head I wouldn't accept anything less than a new moter, I would be to afraid of maybe future problems down the road after the warranty is up. If they value your business it shouldn't be a problem

Madhouse27 reply :

I'm with Skwerl too. They should put a new motor on the back of that boat. If someone has to wait for Mercury to go good on the deal it should be the dealer not you. If he starts talking about you waiting for six weeks I'd just say I'm returning the boat and motor for a full refund now give me back my d**n money. Tell him you will file a complaint under the California Lemon Law (or some other nonsense). If this was a new car with ten miles on it would you be expected to walk everywhere until the middle of August. Give me a break. Make it real clear that if he's in the mood to jerk someone around then he's chosen the wrong guy to do it to. He sold you defective merchandise so as far as I'm concerned it's time to fix it pronto, replace it or give back the money. The only other solution I would consider would be the use of a "loaner" boat of similar value until mine was fixed. Keep us posted.

Madhouse27 reply :

Abel, you've got me all riled up

abelfisher reply :

Quote
Abel, you've got me all riled up

Sorry Madhouse

I appreciate all the input guys! Yeah, the more time I have to think about this, the more ticked I get!

It will be an interesting discussion when I take it in.

Skwerl reply :

Abel,

It isn't the dealer's fault as he isn't the one who manufactured the motor. But it is his responsibility to stand behind his product with less than 10 hours on the ticker. Keep that in mind so you can hold him responsible without getting personal. Get him on your side. You're the one who will spend thousands of dollars over the next several years on more boat stuff. And you're gonna spend it at the dealer who doesn't jerk you around and make you pay for HIS broken boat for 6 weeks without being able to use it. He should be taking your side and standing up to his Mercury rep, not jerking you around. If he won't, then it only proves my point that a 'warranty' is no better than the person who signed it.

Madhouse27 reply :

Abel, we need an update :-/

Ben reply :

10 hours on a vehicle can equate to several hundred miles. How many automobile dealers/manufactors have given you a new vehicle just because your "NEW" vehicle just broke. If that was the case, so many states wouldn't have to adopt lemon laws.

Mercury or that dealer don't want to mess with trying to resell a motor they've already sold. If you can even get a brand new powerhead put on it, feel lucky. If you get a new motor, feel totally blessed, because you must be living your life entirely right.

Welcome to the wold of what I call consumer engineering. They build it, we test it, don't care whose model it is. They are all under the gun to get the EPA motors on the market and with all the totally new technology, they're not spending the time needed for developement testing, we are doing that for them. I personnaly don't care for four strokes, way too heavy and no where near the torgue of their two stroke counter parts but still say if I was to buy one, it would be a Honda. They have just been doing it so long, they have just about gotten the bugs out. I also know if you fish federal park lakes, you have not choice but to use four stroke. That's why you can buy very nice boats and two stroke motors in Arizona auctions for about 1/3 what they will sell for in many other areas.

abelfisher reply :

Thanks Madhouse. Somehow I knew I woulod hear from you today ;D

Well, first of all, I looked at all of the posts from the folks who responded to this and made my "Talking Points" No foolin. Thanks guys they were all good.

Basically, let them know that I was not upset with them (dealer) but I did expect quick service and expected them to work in my regard with mercury if it gets to that point. I told them if it was simple and easy, fix it. If it was major, to slap a new motor on it. I told them I wanted to pick it up Friday afternoon because I have 3 days of fishing this weekend (wife out of town for week and a half, and I ain't staying home)

I went on and told them the reason I bought new was to avoid these problems. They suggested 115 Hp Merc and I took their recommendation. I was initially thinkig a 60HP. I told them this is the reason I buy Honda and Toyota's for my cars. He reminded me the power head on the Merc is made by Yamaha...oops! Told them, I paid $19K for a new boat and with under 10 hrs I don;t expect to be jerked around.

They said the boat is going right in for repair. I told the service mgr, i would call him tomoorw morning and find out what time I can expect to pick it up on Friday. And oh by the way, there a case of beer in a cooler iced down in the boat for the boys in the shop! ;D Talk to you tomorrow"

So we'll see tomorrow what they have found the damage to be. They did say it could just be some Plugs or gaskets..... We'll see.

I really hope I don't need to get into it with Mercury. If I do, I may call upon my friends at BassResource.com to send them emails.

Thanks for asking! I 'll let you know what I find out

cajun1977. reply :

sounds like they are very helpful but dont get to excited to have back by friday for sure some things are out of everyones control such as parts and stuff did you ask about a loaner boat just in case yours wasnt ready

abelfisher reply :

I did not ask about a loaner. If I did, I was afraid they would think that I knew there was no way I was getting my boat on Friday and the pressure was off. I want the pressure ON. If I need a loaner I may ask for it, but wanted to wait and see what I hear.

KYbass1276 reply :

Thats a bummer new toy and can't play with it. With a three day weekend coming up and moma being out of the house I feel your pain Hang in there I hope it works out soon.

Hot Rod reply :

Sorry Man what a bad deal. This story makes me want to cry. I feel your pain especially because a similar thing happened to me this year. :'(

Bought a new $20K boat in February then picked it up in March. When I picked it up I checked it over very well and all was in order. Signed the papers and towed it home 125 miles (one way) from the dealer.

Got it home and of course the first thing I wanted to do was wash all the road grime off of it. To my horror I discovered a perfect 1/8" hole in the hull!!! I about died. After reganing consienousness I put 2 and 2 together and figured out that when they installed the hot foot, which they did after I checked over the boat because they place it where you want it so it is comfortable, they punched a hole in the hull. So I have a brand new boat, never on the water with a hole in it!!!

Called the dealer told him to come get it and fix it then bring it back because I wasn't going to take two days off of work or miss satrudays of fishing to take it back to them for repairs then back and pick it up. This was on a Wednesday at their bussiest time of year.

They were hesitant at first but chewed on it for awhile and Monday morning they showed up and towed it back in. I did have to go get it but the dealer apologized and gave me more than enough cash to cover my gas. He offered to give me a discount on accessories too. Still it was somewhat of a pain but turned out to be amicable in the end.

I guess my point it that sometimes they have to think about how many people you are going to tell and how much business it might cost if they doen't do the right thing.

If he just fixes your current outboard I'd ask for him to do the next scheduled mainenance FOC too since he'll have to be in there to check things out againat some point once he does the initial repairs.

Hope it works out for you!

Madhouse27 reply :

Abel, sounds like the conversation went well. You are a good diplomat. I hope the boat is ready for action on friday.

RLinNH reply :

Quote
Abel, sounds like the conversation went well. You are a good diplomat. I hope the boat is ready for action on friday.

I hope the boat is ready tomorrow also, but after being on the receiving end of a raw deal with a dealer myself, I wouldn't hold my breath.

abelfisher reply :

I called the dealer today. According to them, they Mercury is overnighting parts to them. I am assuming if they receive in them in the morning, I may get my boat tomorrow evening. Keeping fingers crossed........ I'll update as I know more. At least I would think since the motor had to be torn down to diagnose and know what parts are needed, as soon as they arrive, I am hoping they jump back on it and finsish the job.. :-/

bassdocktor reply :

Good luck Abel. I hope all goes well and you get the boat back for the weekend.

RLinNH reply :

It's Friday and I have had my fingers crossed for you all day Abel. ;D

What's the verdict?

Madhouse27 reply :

Are we fishing or are we opening up a can of whoopass on someone?

Skwerl reply :

Abel, I was looking for my 'can opener' smiley but couldn't find it. I guess you can get the idea from these. Me 'n Madhouse are ready for a lil roadtrip! heeheehee

abelfisher reply :

Well, I haven't opened the can yet, but I am taking it with me!

I did talk to the dealer today. They got some of the parts this morning. Where they came form they didn't have all so there is another shipment being overnighted today to arrive tomorrow morning. I guess is is some kind of plate. He said the plate I had was warped and when the engine cools, the water and oil would mix. Some kind of production problem. ANyway, long story short, the part is supposed to be there tomorrow morning. He assured me the boat would be ready for me tomorrow.

I certainly hope so. I am taking my wife and daughter to the airport in the ealy AM (they will be gone for 12 days) and I ain't sitting around home, if you know what I mean. I plan on fishing!

Thanks for all your interest. I'll keep you updated tomorrow. Say a prayer for me.

abelfisher reply :

Well I must not be living right. The part that was supposed to be overnighted via UPS never showed up today. So I am stuck! The dealer now wont be open again until Wednesday. As I mentioned one of the parts had to come from another plant in Wisconsin, but they didn't ship it until the next day after the two intial parts were shipped, and now UPS didn't deliver on time. So ol' Greg is out without a boat until at least next weekend.

My wife just left today for 12 days and I was planning on getting 3 days of fishing in this weekend. :'(

I may head up to a wildlife reserve tomorrow and bank fish. Haven't done that for 15 years. I am pretty ticked about right now.

:-/ :-/

Madhouse27 reply :

Abel, I'm feeling your pain. I hadn't even thought about how the fourth of July weekend could potentially compound your problem. As miserable as your situation is maybe there's a reason that you aren't going to be out in your boat this weekend. When crazy events occur that prevent me from doing something I have to wonder if it's like my guardian angel protecting me from some unseen disaster. Things happen for a reason and sometimes when they seem bad the reality is that they could have been a whole lot worse. Maybe you better go do some casting from the bank where it's safe

cajun1977. reply :

at least your boat will be fixed and you didnt break down in the middle of the lake things could always be worse come on down to utah ive got an extra seat for you

RLinNH reply :

Abel, I feel your pain and anger also. I would be just as hot under the collar as you are, if not more if I were in your shoes.

Now go fishing and try to forget about it until Weds.

abelfisher reply :

Thanks guys! I appreciate the kind thoughts. Maybe it did happen for a reason, Madhouse. I am going to think it did. It's just that I had planned on a great weekend of fishing. Oh well, there will be plenty of weekends left.

Cajun, I appreciate the offer. If you weren't so far away, I'd take you up on it!

RLinNH reply :

Get your Boat back today Abel?

abelfisher reply :

NO! I call the dealer and the story goes liek this.

Me: Hey dick, ABel here, what's the status of my boat:

Dick: Well, the parts aren't her yet. But we shoudl get them today, Then in a couple of hours you'll be back on the water.

Me: Dick, how do you know they are coming today?

Dick: Well they didn't come yesterday so they gota be coming today.

Me; Did someone call UPS to see where the delivery is?

Dick: (silence)...uh, oh yeah, they said it is supposed to be here today.

Me: Ok, Call me when they get there.

So, afterrt thinking a few minutes i thought to myself, "Ol Dick doesn't have a clue" So i call Mercury and talk to a lady named Steph.

I explain the situation and she askes for the serial number of my boat, and check into it. Comes back and says, that part has not shipped yet.

Me" Huh? How come it hasn't shipped yet?

StepH: (God bless her) She was right up front and said that obvioulsy Mercury was at fault here. She said the part number changed and it has not shipped. She asks, "Do you want me to ship it out today"

Me: Yeah and OVERNGITH! So she takes all the info and promised me it wil go overnight, but she has to get approvals first.

So I call her back in a caouple of hours. She assures me the part was approved for overnight and that it was going out.

SO I call the dealer to let them know the part had not shipped but it was going out tonight.

Dick: Oh yeah the parts that were coming that I thought was your shipment was somone else's.

Me: No S h i t, Sherlock! My part will be their tomorrow. Have someone ready to install, and I'll call you at noon!

Moral of the story: Sometime you have to actually get involved and not take anyone's word as gospel. Hopefully, the part will be there and installed or another weekend bites the dust.

So that's the status.

Me;

Skwerl reply :

Sorry to hear your dealer is such a dipwad, Abel. Sounds like he has absolutely no interest in taking care of his customers. I'm not so sure I'd continue to support such a dealer with my dollars.

(Although don't tell him that until AFTER you have your boat back and another servicing dealer lined up!)

bassdocktor reply :

That's too bad that you finally had to get involved like that. I guess on the up side atleast the parts will becoming now. Good luck.

bassdocktor

-hydrillagorilla- reply :

man abel, I have read your story and may I say sheeeeeeeeeessssh! I feel for ya man! House to yourself, some time on your hands and NO BOAT!

I unfortunately have found that what you did about your part is becoming more routine to me for all sorts of service oriented services!

Man, I hope you get to hit the water SOON!

RLinNH reply :

Once you get your boat back Abel, Let dickwad Dick know that you'll be finding someone else to service your Mercury from here on out. Unfriggin real some people.

cajun1977. reply :

dealers like that just make me want to slap them in the mouth no respect for customers no clue about anything hopefully when they do fix it they will do it right did you let mercury know what was going on with your dealership

K_Mac reply :

Abel

I receive many parts overnight and a simple phone call to UPS will get instant status of where parts are. A simple phone call to Mecury would have let your dealer know that the parts were not shipped. Bad service is one thing; being lied to is far worse. I would make sure Merc. and the boat manufacturer were aware of the situation, and let them know that this dealers action reflects very badly on their products. Your story raises my blood pressure just reading it. Good luck and keep us informed.

Madhouse27 reply :

Man , talk about frustrating. This dealer should have been moving heaven and earth to expedite this process. Instead he's not on top of things and has an almost nonchalant attitude about the whole deal. Then he's lying to you. When does it end? I could see him not going too far out of his way if you were just some guy who simply had a problem with a mercury outboard and pulled into his dealership. The fact that you just bought this thing from him really speaks volumes about their level of concern for their customers. In my business I've certainly gone a lot further, a lot faster for a customer who spent alot less than you did. I know you're stuck at this point and just have to kind of grin and bear it. Let things play out and get your boat back. This would certainly be my last trip to this place. How unprofessional can you get?

abelfisher reply :

Well, thank goodness, I finally have my boat back! My son Jacob is coming home tonight and we are planning on going all day tomorrow.

Thanks for all the kind words guys, I sincerely appreciate it!!! It has been frustrating, but things can always be worse, as they say.

Thanks again!

bassdocktor reply :

Glad you finally got it back they put you through quite the ordeal.

Nick_Barr reply :

It was gut renching reading this whole thread, but I am glad that you got your boat back. NOW GO CATCH SOME HAWGS!!!!

164

Milky oil in my new Merc 115 2024

related Bass Boats Canoes Kayaks topic

previous topic

next topic

most viewed Bass Boats Canoes Kayaks topic