Pit Boss Grills 77550 5.5 Pellet Smoker, 1548 sq. in Cooking Space review and price compare 2025
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you can compare the product price from Costco, wayfair, bestbuy, lowes, target, homedepot, Walmart, ebay, amazon to find the best price for you
Product overview
| Brand | Pit Boss Grills |
| Model Name | 5.5 Pellet Smoker |
| Power Source | Wood pellets |
| Item Weight | 131 Pounds |
| Item Dimensions LxWxH | 28 x 29 x 53 inches |
| Fuel Type | Wood Pellet |
product features
- by entering your model number.
- Monitor internal temperatures with digital LED readout and meat probe
- Five porcelain coated cooking grids, 1548 sq in. Includes porcelain coated water pan and heat Deflector
- 40+ lb hopper capacity with pellet Purge. 24+ hours of use.
- Fully programmable 150 - 450 temperature range
- Auto-start 300 watt igniter with auto shut-off
This fits your .
From the manufacturer
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Pit Boss 3 Series | Pit Boss 7 Series | Pit Boss 5 Series | Pit Boss Spices |
Pit Boss Pellets
Wood pellets are exclusive to pellet grills. Pit Boss hardwood pellets are made from 100% all-natural hardwood that is dried and ground into saw dust. The dust is then pressurized at extreme heat to create the compact pellets that are coated and held together with the wood’s natural lignin. Hardwood Pellets are also known as the easiest fuel to use.
- Less than 1% ash
- Immense Flavor
- 100% natural hardwood
Pit Boss
Get more cooking space, and longer smoking times with a Pit Boss Vertical Smoker. All of our smokers come with porcelain coated cooking racks which allow for even heat distribution.
Our wood pellet smokers can read temps of up to 450°F, allowing you more outdoor cooking options than anything else on the market. With hoppers that can hold up 40 lbs of pellets, you can host the ultimate BBQ feast for your friends and family.
- Porcelain coated cooking racks
- More space
- 450°F
- Hold up 40 lbs of pellets
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PIT BOSS 40LB COMPETITION HARDWOOD PELLETS | PIT BOSS 40LB HICKORY HARDWOOD PELLETS | PIT BOSS 40LB APPLE HARDWOOD PELLETS |
BIGGER. HEAVIER. HOTTER
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Pit Boss Heat Blanket | Pit Boss Cast Iron | Pit Boss Tools | Pit Boss Covers |
product description
Size:1548 sq. in cooking space
Pit Boss has done it again! we have completely changed the vertical smoking game! our new vertical pellet smoker line is like nothing seen before. We have integrated the top loading pellet Hopper to the rear of the smoker, increased capacity & have gone completely digital. Our 5.5 cu' capacity pellet smoker includes five cooking racks & boasts a 1548 sq in cooking area. The fully programmable digital controller gives you Complete control of the 150 450 temp range. Double-walled construction with blanket insulation protects internal temperatures on the coldest nights. 40+ lb Hopper allows you to smoke low & slow for over 24 hours.
product details
important information
you can compare the product price from Costco, wayfair, bestbuy, lowes, target, homedepot, Walmart, ebay, amazon to find the best price for you
Questions about Pit Boss Grills 77550 5.5 Pellet Smoker, 1548 sq. in Cooking Space
Q:
How wide are the snoke racks
Answer: The outside of the unit is about 28", so the racks are about 24". Plenty wide for a full rack of ribs and deep enough for 3 racks (flat), maybe 4.
Answer: The length of a large aluminum pan
Q:
Does this grill / roast and bake also or just smoke?
Answer: I wouldn’t use it for grilling since there’s no direct flame. Baking... in a smoker... it can operate at 350 degrees but that’s based on a wood fire. I would imagine some of that wood smoke flavor would be absorbed by whatever you were baking so I would not think of using it that way. It’s primary function is to smoke meats, I would stick with that. Mine sits right next to my grill so if I want to Have a Smokey flavor to my steaks, I can easily move between the two. I’ve even smoked a scallop or two...
Answer: I have done cookies on mine so you can bake and I've done a casserole and there may not be a direct flame but crank the heat up and I've done steaks and burgers with grill marks
Q:
Can this unit make heat with out smoke
Answer: No, but at high temperatures makes a lot less smoke.
Answer: No. It is a traditional pellet smoker.
Q:
What is the internal size. Need the measurements , height mostly due to wanting to smoke sausage
Answer: the racks are removable, so you could go more than two feet high. other specs are in the manual https://images-na.ssl-images-amazon.com/images/I/B1VvGEhZAtS.pdf
Q:
Do they have a cover for this smoker?
Answer: yes
Q:
Can you use these indoor
Answer:
Answer:
Answer: You could...once.
Answer: Not to be a smart ass, but no, it's a smoker.
Answer: No you cannot
Answer: No
Q:
What are the overall dimensions lxwxh with the feet? what are the dimensions lxwxh of just the smoker body/without the feet?
Answer: specs are in the manual https://images-na.ssl-images-amazon.com/images/I/B1VvGEhZAtS.pdf
Q:
Wheee is this unit made?
Answer: China
Q:
So what makes spending 200 plus more dollars buying from you vers getting it elsewhere? What are you offering to justify the price?
Answer: That’s 40% more than I paid for this model in June 2020.
Answer: Nothing! Ours came damaged and had to send back and found elsewhere for $180 cheaper. Major hassle repacking to return too.
Q:
What are the dimensions of the box it comes in
Answer: Big takes two people to carry or use dolly
Q:
Anyone know just how low the temperature will go?
Answer: If you put it on smoke only, you can get it down pretty low with the door cracked. Constant temperature 150.
Answer: 150
Q:
Can the glass be easily cleaned?
Answer: I use degreaser concentrate (not diluted) every few smokes and the brown just wipes off.
Answer: Yes you must clean the glass every smoke and the water tray and the racks. Clean up is easy if you do it every time you smoke. Same smokers $349 at Lowe's memorial weekend
Answer: Yes. I clean mine with vinegar and water after every smoke. If you let it build up it is much harder to get clean so prevention is the key.
Answer: yes , the whole unit is easy to clean taking out all the racks it's wide open and easy to clean
Answer: Yes, I use a degreaser and clean after each use.
Answer: If it’s too smoked stained I use bar keepers friend with wet cloth and gently scrub
Q:
I have the same smoker but my glass door broken is there any replacement doors available
Answer: If you call Pit Boss directly, they'll help you. Super nice people.
Q:
Does this have a PID controller?
Answer: No, it has a temp controller that gives the temp of the chamber and a place for 2 probes to plug in with very accurate readings.
Q:
Will the grates hold jerky? Or do you have to put something on the grates so it does not fall thru?
Answer: Yes, you can do jerky on the grates. I did buy the ones that are little squares though. Easier to turn them over, but totally doable.
Answer: They hold my jerky
Answer: Yes you will need to wrap t hff e grates in foil or use a pan
Answer: If the meat is cut wide enough true grates will work. Probably best to lay it on a smaller mesh insert though.
Q:
What is the ash cleaning process on the smoker?
Answer: There is an ash/grease tray that you slide out on the front of the unit. I also use a shop vac to clean the burn pot and auger tube.
Answer: There is an ash/grease tray that you slide out on the front of the unit. I also use a shop vac to clean the burn pot and auger tube.
Answer: The other reviewers are talking about the water pan that slides out the front. it ends up catching a lot of the grease too, but is above the fire so it doesn't really collect ash.
Q:
How do you route the meat probe into the smoker chamber ?
Answer: Through door jam
Q:
What are the dimensions of the cooking grates/grids?
Answer: look in the manual https://images-na.ssl-images-amazon.com/images/I/B1VvGEhZAtS.pdf
Q:
Does this come with pellets?
Answer: No it does not come with pellets.
Answer: No pellets are included with the smoker. You will have to go and pick your own favorite.
Answer: No. Pellets are separate but can be bought retail almost anywhere that sells BBQ supplies
Answer: No
Answer: No
Q:
Is this electric or
Answer: It is an electric pellet smoker/grill. It burns the pellets with a electric element.
Answer: Yes it is an electric pellet smoker. The auger, fan and starter all operate on electricity
Answer: Electric
Answer: The fan and igniter, temperature controls are electric
Q:
Are the racks in this smoker adjustable?
Answer: Yes. They are also removable, so you can use fewer racks for big things like turkeys.
Q:
Do you have a cold smoke generator adaptor for the pit boss copperhead???
Answer: I haven’t seen one. You can set it to 150 degrees, as low as it goes.
Q:
I would like to know the dimensions of the racks and don’t tell me to look in the manual because it’s not there. Does anybody have a tape measure? Th
Answer: Be nice and somebody may answer that. Might want to call customer service and spend your time on research and not ours!
Q:
Do you need charcoal with this smoker?
Answer: However, you can use charcoal pellets. Pit boss has their own brand, as do others. You can mix would and charcoal together in any ratio you like. Pretty versatile.
Answer: No. It burns wood pellets.
Q:
Gas or electric powered?
Answer: This is a pellet smoker,so it is not gas, and not really electric. It does not use electricity for heat. It burns wood pellets for heat and smoke.
Answer: It needs electric for the pellet auger and the digital controls.
Answer: Electric
Q:
What series is this smoker 4/5 ?
Answer: 5 Series
Q:
Does the glass actually stay see thru after a handful of times using it? How many of you have had issues with the auger system clogging as many seem
Answer: You must clean the glass after each use. 409, Windex, and a razor blade does it. Mine looks brand new still. As far as the auger system, its like any pellet grill, don't leave it out in the weather and clean the fire chamerber after each use. A shop vac does the trick.
Answer:
Answer:
Answer: I Love this smoker it is awesome and worth the money. I have used mine in the rain. then after sitting for about a month it clogged i opened the access door stuck a rod in it and it was back up and running. Be aware when you open the access door all of the wood pellets in the hopper will drain out.
Q:
Is the walmart version and amazon version of this somker different. i notice the model numbers are slightly different. cooking are too. both 5.5 model
Answer: From my discussion with the company rep, they are mechanically the same. Colors may be somewhat different.
Q:
Can you cold smoke with this smoker?
Answer: Depends on what you mean by "cold". We have cold smokers (from Louisiana grills, and from masterbuilt) that we use for cheese, nuts, fish, etc. They keep the smoking chamber at just a few degrees above ambient temp. This smoker won't do that. You can smoke low (150 degrees) with it, but that will melt cheese, cook fish, etc.
Answer: Yes, it has a smoke setting where it only makes enough heat to make smoke. If you want it real low, just keep the door cracked. It will spike on you at times, due too fire. Lowest constant setting is 150.
Answer: Not sure what cold smoking is
Q:
Is this 5 series a return item?
Answer: No
Q:
Anyone tried using wood chips instead of pellets?
Answer: Chips will get jammed up in the auger.
Q:
We just purchased the pit boss pbv4ps1 pro series electric pellet smoker, can you tell me which cover would fit this particular smoker?
Answer: I went directly to Pit Boss website to find which is the perfect cover for your version of the smoker.
Q:
Is the pelet feeder based on temprture or time?
Answer: The pellet feeder hold the pellets until you release them into the tray and the heat causes them to smoke, you have to clean out the tray before releasing fresh pellets
Answer: Temperature
Answer: Temperature
Q:
What are the dimensions of the unopened box it comes in?
Answer: Depend on the model but they are big.
Q:
What are the rack dimensions?
Answer: My series 5 rack dimensions are 21 3/4" by 14 1/8"
Q:
Does it put good smoke at the 150 degree setting
Answer: Great smoke at 150° ... the lower setting the more smoke
Answer: Yes but really to much I use 200 -250 I found is great
Answer: Yes
Q:
Is this item electric?
Answer: Yes and no. It needs electricity to power the electronic controls and fan, so it plugs in to the wall (although you can rig it to run on a car battery for tailgaiting). However, it burns wood pellets for smoke and heat.
Q:
If they make grates with squares what is the part number?
Q:
Is this the same smoker on sale for $349 at Lowe's right now. Memorial weekend?
Answer: The one on sale at Lowes is a smaller version of this one, 1330 Sq in. compared to 1830sq in. of smoking area
Q:
What is the warranty?
Answer: Depends on when you bought it. Older ones have a 3 year, new ones have a 5 year. If you registered your grill with Pit Boss when you bought it, you should be able to call them up and find out if yours is still under warranty.
Q:
Does this unit sear steaks?
Answer: Not really. It is a smoker, no direct flame (if you use it right) to sear with.
Q:
What is the difference between a pit boss 5 and a pitt boss 5.5 other than 1 is $300 more than the other
Answer: .5 is the difference. The 5 is 5 and the 5.5 is 5.5 so .5 is the difference.
Q:
Why cant this be shipped to my location? Many items on Amazon continue to say this, i dont understand why?
Answer: contact amazon
Q:
What size is each rack? Length x width? Thank you.
Answer: look in the manual https://images-na.ssl-images-amazon.com/images/I/B1VvGEhZAtS.pdf
Q:
Is this a electric smoker or propane
Answer: It needs electricity to power the electronic controls and fan, so it plugs in to the wall (although you can rig it to run on a car battery for tailgaiting). However, it burns wood pellets for smoke and heat.
Q:
How many watts does this pull?
Answer: in start-up mode, it pulls a lot because it has a fire-starter. Once it is running, draw is very low (only runs a small fan and the electronics). I know guys who light it with a torch, and run it on a car battery for tailgating. max draw is 2.1 amps, according to the manual https://images-na.ssl-images-amazon.com/images/I/B1VvGEhZAtS.pdf
Q:
Will this unit shut off when desired meat temp is achieved ?
Answer: No, but it does come with probes that tell the temp. I recommend a wireless thermometer like a thermo pro.
Answer: we sent it back as it was all dented in on the bottom and pellet feed tube,,,,,,then purchased at Scheels
Q:
Why is this such a piece of crap?
Answer: The pit boss copperhead does have some issues with the controller. I replaced my controller with a Rec Tec non-WiFi controller and never had an issue since. I love the Copperhead now since it’s trouble free. Overall it’s a great cooker but the factory controller sucks.
Answer: Although I have only used it four times I have very good results . I clean it every time and empty hopper every time
Answer: My husband uses his all the time. He LOVES IT. Sorry, strongly disagree with your statement.
Answer: Because you’re a crappy cook.
Answer: I have not had that problem.
Q:
Can it hold at least 12lb brisket?
Answer: It can hold 4 briskets of that size. I have easily fit a 15lb brisket on it.
Answer: Easily. I have had a full brisket in, along with a pair of large chickens (quartered), and a decent sized ham shank. And that was only using 3 of the 5 grids.
Answer: Yes. I’ve cooked a 19lb brisket on it. Delicious
Answer: Yes. And more.
Answer: yes
Answer: Yes
Q:
Can pit boss be stored outside
Answer: Yes, with a cover, and be sure the hopper is empty.
Product reviews of Pit Boss Grills 77550 5.5 Pellet Smoker, 1548 sq. in Cooking Space
Amazon Customer : Works fine for me. Garage kept with humidity control
Works great but the quality of pellets makes a big difference. The first 30 min. was Kingsford hickory, major swings. Second 30 was treager hickory, with half sized swings. You get what you pay for.
JB84 : This thing is awesome. I got mine at Was-Mart for $499
This thing is awesome. I got mine at Was-Mart for $499. But Would pay this higher price now that i have used it, If i had to. I Have smoked baby back, Saint Louise style, Brisket and about to do a duck. So far I have considered quitting my job and opening a restaurant. I have had GMG and Traeger, NO comparison... And its HUGE. I have BIG plans....
Marian Hollenberger : Great for an expert but not a novice
Previous owned an electric smoker. Big selling point was the total cooking area of 1657. Previous smoker only had 577. This smoker was not much larger inside than previous one, only had two more racks to put food on. Had problem with pellets feeding into burner, the side slopes of the pellet hopper are not steep enough to allow all the pellets to slide down onto burner. This smoker is a lot more labor intensive, keeping pellet hopper filled, the startup procedure, the turn off procedure, and keeping the water pan filled. My old electric smoker just filled up the water pan, set temperature, set time and walk away. The first meat I smoked was 2 pork shoulders and took almost 9 hours, but was the best pork I had smoked. Had one problem during smoking the pork, didn't realize the water had evaporated and droppings in the water pan caught fire. Turned off smoker and fire went out. Realized that have to check the water pan frequently and insure there is water present. I would recommend this smoker only to die hard meat smokers since it did do a great job of smoking the pork. For novice meat smokers I recommend an electric smoker,
gary : works great
no problems
John : Keep it clean and it works - faulty built control unit - Overall love it.
I've been using this smoker for a while now and it does a incredible job. Lots of smoke flavor and consistent cooking. Its definitely set it and walk away kind of deal. I've cooked Turkey, Ribs, Brisket, Pork Butts, Whole Chickens, chicken breast and steaks in it. They all come out fantastic. I've even had people ask me to do pulled pork for them for parties, after they ate mine. So I highly recommend this smoker.
Most of the complaints on here I see are easily corrected. The main thing you must do is clean the smoker after each use;
1. Do a high temp burn off after each use. You have to burn off grease buildup. Any left should be removed with cleaner or scraped off with razor blade. After a couple slow cooks, Grease buildup can catch fire.
2. Clean the glass (409 cuts through the buildup and leave it looking brand new)
3, Vacuum out the fire chamber and bottom of cabinet. Failing to clean out the fire chamber will lead to reduced smoke and the unit clogging up. Just like most pellet smokers.
4. Don't leave it out in the weather, pellets don't like moisture. It will get all gummed up. I store mine inside the garage, Its on wheels so not a issue.
5. Clean off thermostat at the back of the pit. Just a quick wipe and you will get more consistent temps.
The one down side is the control unit. It is cheaply made and the plastic rubber cover over the readouts comes loose with heat. Food and liquid gets in behind it. Doesn't impact the great cooking, but is definitely a defect. Thus I had to give this incredible machine 4 stars.
Most of the complaints on here I see are easily corrected. The main thing you must do is clean the smoker after each use;
1. Do a high temp burn off after each use. You have to burn off grease buildup. Any left should be removed with cleaner or scraped off with razor blade. After a couple slow cooks, Grease buildup can catch fire.
2. Clean the glass (409 cuts through the buildup and leave it looking brand new)
3, Vacuum out the fire chamber and bottom of cabinet. Failing to clean out the fire chamber will lead to reduced smoke and the unit clogging up. Just like most pellet smokers.
4. Don't leave it out in the weather, pellets don't like moisture. It will get all gummed up. I store mine inside the garage, Its on wheels so not a issue.
5. Clean off thermostat at the back of the pit. Just a quick wipe and you will get more consistent temps.
The one down side is the control unit. It is cheaply made and the plastic rubber cover over the readouts comes loose with heat. Food and liquid gets in behind it. Doesn't impact the great cooking, but is definitely a defect. Thus I had to give this incredible machine 4 stars.
Jim B : They turned out great. It worked great
Assembly was a breeze. All the boxes were labeled with the contents and a few extra screws were included separately. It took about an hour by myself. I loaded it with pellets and did the initial burn in without problems. I smoked six pork butts and could have done at least six more. They turned out great. It worked great. I purchased this based upon my experience with my Pit Boss pellet grill which has performed flawlessly for the past year and is used at least 4 times a week year round. I look forward to using this for a long time.
Mark hendrickson : Makes awesome jerky
Love it
Terry Lee Vicars : Happy but Unhappy Packaging
Delivered yesterday I got box and top had been retaped didn't really think anything but after I got out of the box noticed big dent on the corner and some scratches on top of same corner. Appears the unit was dropped. The assembly of it was very easy. Started the break in an run it for about an hour an work great but very unhappy about the corn being dented and scratches.
Sheila Abraham : It’s a defective it’s not feeding the pallets
It’s a defective one ,it’s not feeding the pellet. Worked once. Gave me a cod ERA.
Trying to reach Pit Boss. No help
Not happy about it
Trying to reach Pit Boss. No help
Not happy about it
Jennifer F. : 7 series is NOT reliable!!! Beware!
Do your homework before buying this smoker! I purchased the 7series for my husband’s birthday last year and it has been broken more than it’s been used. We’ve had to replace 2 (maybe 3) temp probes, an igniter and now…the auger needs to be replaced!! All within a year timeframe. They send you the replacement part and you have to fix it yourself, which normally wouldn’t be a big deal but after spending $600 on a smoker and using it only a handful of times before it started displaying all sorts of error codes and malfunctioning, I’m not regretting buying a Pitt Boss altogether. They won’t send a replacement smoker, just continually ship the malfunctioning parts…which are many. Now that I’ve had so many issues with this one and I’ve had more time to do some research, there are more reliable smokers out there without all of these issues. Our auger is back ordered until July and so basically we won’t be able to use the smoker for the best part of the season. So disappointed.
Benjamin D. Lanier : Super Easy and Fun to use
Extremely happy with this product.
Marla D. English : Great grill and good customer service!
So far it’s awesome. It is fast to heat and easy to control. Still learning. Love that their recipes are very broad and on their website.
We dropped the door and shattered the glass(safety glass) and the customer service guy was wonderful. Didn’t take a week to get and they applied a 25% discount for a new owner!
We dropped the door and shattered the glass(safety glass) and the customer service guy was wonderful. Didn’t take a week to get and they applied a 25% discount for a new owner!
Linda Morin : Delivers a great product
Works great, did have a little difficulty with the assembly but we have cooked chicken,beef and pork and liked the results
Benjamin D. Lanier : Super Easy and Fun to use
Extremely happy with this product.
Happy : Fire inside device blew door open!
I have had fires in my machine three times. I have used different pellets and the same thing happened.
I was cooking chicken thighs last weekend and stepped into the garage for five minutes. I came back in the house and saw the door had blown open and a raging fire was shooting out of the flame box. This was around the 4 hour mark (had been smoking ribs before the chicken went in).
Also, pellets must be removed completely or they will soak up air moisture and mold. I now weigh pellets to prevent waste.
The door to empty pellets is too high to clear out what is in the hopper. I now have to unscrew the whole hopper to remove the pellets after each use.
Lastly, the temp swings on this thing go from 200 - 250 during a 225 smoke.
I got mine at Home Depot and had read the negative reviews but decided I wanted a big smoker anyway (price was great).
I sent Pitt Boss an email last weekend and haven’t heard back. This thing is faulty through and through (3/4 smokes had fires that had to be put out due to pellet build up in the burn pit).
If you get it, keep an eye on it the entire time lest you set fire to something important.
I was cooking chicken thighs last weekend and stepped into the garage for five minutes. I came back in the house and saw the door had blown open and a raging fire was shooting out of the flame box. This was around the 4 hour mark (had been smoking ribs before the chicken went in).
Also, pellets must be removed completely or they will soak up air moisture and mold. I now weigh pellets to prevent waste.
The door to empty pellets is too high to clear out what is in the hopper. I now have to unscrew the whole hopper to remove the pellets after each use.
Lastly, the temp swings on this thing go from 200 - 250 during a 225 smoke.
I got mine at Home Depot and had read the negative reviews but decided I wanted a big smoker anyway (price was great).
I sent Pitt Boss an email last weekend and haven’t heard back. This thing is faulty through and through (3/4 smokes had fires that had to be put out due to pellet build up in the burn pit).
If you get it, keep an eye on it the entire time lest you set fire to something important.
darrin : mine was damaged too everyone I have read reviews on was damaged beware of product
Received door has big dent in it side of cooking box big dent recommend buy from store to avoid damage to item
Brandee West : Damaged during shipping
Haven't used it yet, but the corner was dented/damaged when we pulled it out of the box. Not sure if this will affect its functioning, but it shouldn't be damaged when it's brand-new, especially when you pay this much for it.
Merlin IFMC : Excellent product with an issue
Excellent product, easy to use, cooks and smokes great. I have concerns over surface imperfections on the top of the cabinet. Appears to possible corrosion under the finishes. I have contacted the manufacturer and submitted my concerns. I have not received a resolution to my concerns at the time of this review.
Merlin IFMC : Excellent product with an issue
Excellent product, easy to use, cooks and smokes great. I have concerns over surface imperfections on the top of the cabinet. Appears to possible corrosion under the finishes. I have contacted the manufacturer and submitted my concerns. I have not received a resolution to my concerns at the time of this review.
SAT_LISA : Continual Errors while smoking
**Update 3/1/21** Every single issue others have explained is accurate. We've recd a new temp probe as well as control board. The Pit Boss customer service gave us about half a dozen "must-do's" in order for the smoker to work correctly Example: Leave door open and let it warm up for 10 minutes on 200 degrees. Make sure that the pellet hopper is 3/4 full when smoking to avoid air gaps. The chimney cap needs to have 2 inch gap from top of stack to bottom of gold cap. They do not have service techs to help reinstall all the replacement parts, so that is on you. My Husband did finally get the smoker to work by trial and error but how anyone else would know to do all these little 'must-do's' is beyond me. I still won't buy this product again.
We have yet to actually smoke an entire meal before having an issue with the smoker. It continually gives error codes resulting in the smoker completely shutting off. We have found that it smokes for about an hour and then will turn off. We trouble-shoot the errors our self, via their manual but that isn't helping. We've just submitted a case via the Pit Boss website to trouble shoot. We'll see how easy (or hard) it is to get this resolved.
Buyer beware....
We have yet to actually smoke an entire meal before having an issue with the smoker. It continually gives error codes resulting in the smoker completely shutting off. We have found that it smokes for about an hour and then will turn off. We trouble-shoot the errors our self, via their manual but that isn't helping. We've just submitted a case via the Pit Boss website to trouble shoot. We'll see how easy (or hard) it is to get this resolved.
Buyer beware....
darrin : mine was damaged too everyone I have read reviews on was damaged beware of product
Received door has big dent in it side of cooking box big dent recommend buy from store to avoid damage to item
Todd B. : Amazing
I have no idea why anyone is having any trouble with error codes or temp issues ? I do have the 5.5 model and I’ve used it 5 times and not one error not one temp problem ? You plug it in you prime the hopper you set it to the smoke setting leave it alone prep your meat turn it to the temp you want or leave it on smoke for about a half hour then set your temp at say 225 for some ribs for about 4 hours wrap your meat in some butcher paper turn up the heat to 275 for an hour or hour and a half remove put some BBQ sauce on them put them back in for about half hour and whala perfect meat:) It doesn’t get any better ???? Oh and fill your water pan and line it with foil for easy clean up .
justin : Very happy overall
LOVE the smoker! There is a bit of a learning curve when it comes to operating it (I tripped one of my outlets by not starting it up correctly) but if you actually follow the instructions you’ll be fine. I’ve used it at least 10 times at this point and my only complaint is the temperature does fluctuate sometimes at least 50 degrees but I generally smoke low and slow and that’s not a huge deal. Other than that there’s a cheap covering over the control panel that is starting to come off (after 3 months) I tried going on their website to complain about it and making a complaint online is not super easy it seems like you have to call. But in terms of some of the reviews I’ve seen about having issues with it feeding pellets I have had no issue but I follow the directions and clean it after use and don’t overfill the water pan
Michael Darr : What a piece of junk
I used it twice and the somehow moisture got into the pellets and they hardened like concrete. I called “customer service” (which is a joke) and they told me it was a known problem. I asked where I could get it serviced and they said they don’t provide service, only parts. They walked through a process of disassembling it and pounding it with a chisel and hammer until the auger came loose. Now it won’t heat past 200 and won’t hold the temp. I would recommend to Lowes and Walmart that they drop this brand like a bad habit.
corine batista : WORKED FOR 20 MINUTES
DON'T BOTHER. PRODUCT DEFECTIVE. WORKED FOR 20 MINUTES. THEN WOULDN'T GET UP TO TEMPERATURE. THE VENT ON THE TOP WAS BROKEN OUT OF THE BOX. NOT WORTH IT. BUY FROM MANUFACTURER.
Area Mann : Cautiously optimistic
So far so good. Good assembly instructions. Well built. It’s pretty big. I could probably have gone for a smaller model. I have used it a couple of times and things seem to work and have had a great outcome with the food. I made a couple beginner mistakes on first use and the temperature control was all over, dropping to 150 and then racing to 400 when on a 200 setting. It’s true that pit boss customer service is lousy. I emailed them with the temp control concerns and it took them 8 business days (11 total) to send a message back that was not very helpful and did not address all of my concerns. I figured out in the meantime that it was probably user error.
Brian : Buy the warranty
Temp gauge went out after a week called customer service lady was very rude and told me they won’t warranty the temp control and a new one would be about half of what I paid for the smoker!The problem with this is it the control is at the bottom where the water can drop into it so mine malfunctioned and got so hot it set the pellets on fire that was in the back of the smoker,shattered the glass and burned the paint off.
vincent caira : research
Product information is incorrect ..1513 sq in...and 120.00 less from manufacturer
Merlin IFMC : Excellent product with an issue
Excellent product, easy to use, cooks and smokes great. I have concerns over surface imperfections on the top of the cabinet. Appears to possible corrosion under the finishes. I have contacted the manufacturer and submitted my concerns. I have not received a resolution to my concerns at the time of this review.
Claudete Rotary : Keep the water tray full
Arrived early, I put it together and followed the instructions to burn it in and cook chicken breasts they came out fantastic. Very pleased with the product very easy to use.
Amazon Customer : Horribe unit
i am on my 4th Display Screen now and the unit is still having problems I emailed the pit boss support people.
WiseShopper : Very Nice but a couple hundred dollars less on their site.
This is a nice smoker however, I was not happy to see it on their site for a couple hundred less than they are selling it on Amazon.
We smoked 2-16 lb turkeys (side-by-side on cannons), chuck roast, burgers, chicken wings and they came out good. Still learning how to smoke food.
We smoked 2-16 lb turkeys (side-by-side on cannons), chuck roast, burgers, chicken wings and they came out good. Still learning how to smoke food.
Jared : Horrible control board
Do not buy. The control board for this product is junk and poorly designed. The electronics sit right next to the fire box part at the bottom of the unit. I bought this unit at costco (they sell under the Louisiania Grills brand, but same thing with the same parent company). 3 months in the control board started giving constant error codes. Called customer support, wait in line for 45 minutes before they answered, they sent a new control board to install. The shipment of the replacement part took almost 6 weeks. It worked great again for 3 more months, then constant error codes. If you search for Pit Boss erL erH you will see lots of videos and forum discussions about these issues. The smoker would be great if they had done a little bit more design work on where to put the control board and the temperature sensor, right next to the hottest part of the box for both seems like a really dumb move to me.
you can compare the product price from Costco, wayfair, bestbuy, lowes, target, homedepot, Walmart, ebay, amazon to find the best price for you
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