Pit Boss Grills 77550 5.5 Pellet Smoker, 1548 sq. in Cooking Space review and price compare 2025
you can compare the product price from Costco, wayfair, bestbuy, lowes, target, homedepot, Walmart, ebay, amazon to find the best price for you
you can compare the product price from Costco, wayfair, bestbuy, lowes, target, homedepot, Walmart, ebay, amazon to find the best price for you
Product overview
| Brand | Pit Boss Grills |
| Model Name | 5.5 Pellet Smoker |
| Power Source | Wood pellets |
| Item Weight | 131 Pounds |
| Item Dimensions LxWxH | 28 x 29 x 53 inches |
| Fuel Type | Wood Pellet |
product features
- by entering your model number.
- Monitor internal temperatures with digital LED readout and meat probe
- Five porcelain coated cooking grids, 1548 sq in. Includes porcelain coated water pan and heat Deflector
- 40+ lb hopper capacity with pellet Purge. 24+ hours of use.
- Fully programmable 150 - 450 temperature range
- Auto-start 300 watt igniter with auto shut-off
This fits your .
From the manufacturer
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Pit Boss 3 Series | Pit Boss 7 Series | Pit Boss 5 Series | Pit Boss Spices |
Pit Boss Pellets
Wood pellets are exclusive to pellet grills. Pit Boss hardwood pellets are made from 100% all-natural hardwood that is dried and ground into saw dust. The dust is then pressurized at extreme heat to create the compact pellets that are coated and held together with the wood’s natural lignin. Hardwood Pellets are also known as the easiest fuel to use.
- Less than 1% ash
- Immense Flavor
- 100% natural hardwood
Pit Boss
Get more cooking space, and longer smoking times with a Pit Boss Vertical Smoker. All of our smokers come with porcelain coated cooking racks which allow for even heat distribution.
Our wood pellet smokers can read temps of up to 450°F, allowing you more outdoor cooking options than anything else on the market. With hoppers that can hold up 40 lbs of pellets, you can host the ultimate BBQ feast for your friends and family.
- Porcelain coated cooking racks
- More space
- 450°F
- Hold up 40 lbs of pellets
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PIT BOSS 40LB COMPETITION HARDWOOD PELLETS | PIT BOSS 40LB HICKORY HARDWOOD PELLETS | PIT BOSS 40LB APPLE HARDWOOD PELLETS |
BIGGER. HEAVIER. HOTTER
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Pit Boss Heat Blanket | Pit Boss Cast Iron | Pit Boss Tools | Pit Boss Covers |
product description
Size:1548 sq. in cooking space
Pit Boss has done it again! we have completely changed the vertical smoking game! our new vertical pellet smoker line is like nothing seen before. We have integrated the top loading pellet Hopper to the rear of the smoker, increased capacity & have gone completely digital. Our 5.5 cu' capacity pellet smoker includes five cooking racks & boasts a 1548 sq in cooking area. The fully programmable digital controller gives you Complete control of the 150 450 temp range. Double-walled construction with blanket insulation protects internal temperatures on the coldest nights. 40+ lb Hopper allows you to smoke low & slow for over 24 hours.
product details
important information
you can compare the product price from Costco, wayfair, bestbuy, lowes, target, homedepot, Walmart, ebay, amazon to find the best price for you
Questions about Pit Boss Grills 77550 5.5 Pellet Smoker, 1548 sq. in Cooking Space
Q:
How wide are the snoke racks
Answer: The outside of the unit is about 28", so the racks are about 24". Plenty wide for a full rack of ribs and deep enough for 3 racks (flat), maybe 4.
Answer: The length of a large aluminum pan
Q:
Does this grill / roast and bake also or just smoke?
Answer: I wouldn’t use it for grilling since there’s no direct flame. Baking... in a smoker... it can operate at 350 degrees but that’s based on a wood fire. I would imagine some of that wood smoke flavor would be absorbed by whatever you were baking so I would not think of using it that way. It’s primary function is to smoke meats, I would stick with that. Mine sits right next to my grill so if I want to Have a Smokey flavor to my steaks, I can easily move between the two. I’ve even smoked a scallop or two...
Answer: I have done cookies on mine so you can bake and I've done a casserole and there may not be a direct flame but crank the heat up and I've done steaks and burgers with grill marks
Q:
Can this unit make heat with out smoke
Answer: No, but at high temperatures makes a lot less smoke.
Answer: No. It is a traditional pellet smoker.
Q:
What is the internal size. Need the measurements , height mostly due to wanting to smoke sausage
Answer: the racks are removable, so you could go more than two feet high. other specs are in the manual https://images-na.ssl-images-amazon.com/images/I/B1VvGEhZAtS.pdf
Q:
Do they have a cover for this smoker?
Answer: yes
Q:
Can you use these indoor
Answer:
Answer:
Answer: You could...once.
Answer: Not to be a smart ass, but no, it's a smoker.
Answer: No you cannot
Answer: No
Q:
What are the overall dimensions lxwxh with the feet? what are the dimensions lxwxh of just the smoker body/without the feet?
Answer: specs are in the manual https://images-na.ssl-images-amazon.com/images/I/B1VvGEhZAtS.pdf
Q:
Wheee is this unit made?
Answer: China
Q:
So what makes spending 200 plus more dollars buying from you vers getting it elsewhere? What are you offering to justify the price?
Answer: That’s 40% more than I paid for this model in June 2020.
Answer: Nothing! Ours came damaged and had to send back and found elsewhere for $180 cheaper. Major hassle repacking to return too.
Q:
What are the dimensions of the box it comes in
Answer: Big takes two people to carry or use dolly
Q:
Anyone know just how low the temperature will go?
Answer: If you put it on smoke only, you can get it down pretty low with the door cracked. Constant temperature 150.
Answer: 150
Q:
Can the glass be easily cleaned?
Answer: I use degreaser concentrate (not diluted) every few smokes and the brown just wipes off.
Answer: Yes you must clean the glass every smoke and the water tray and the racks. Clean up is easy if you do it every time you smoke. Same smokers $349 at Lowe's memorial weekend
Answer: Yes. I clean mine with vinegar and water after every smoke. If you let it build up it is much harder to get clean so prevention is the key.
Answer: yes , the whole unit is easy to clean taking out all the racks it's wide open and easy to clean
Answer: Yes, I use a degreaser and clean after each use.
Answer: If it’s too smoked stained I use bar keepers friend with wet cloth and gently scrub
Q:
I have the same smoker but my glass door broken is there any replacement doors available
Answer: If you call Pit Boss directly, they'll help you. Super nice people.
Q:
Does this have a PID controller?
Answer: No, it has a temp controller that gives the temp of the chamber and a place for 2 probes to plug in with very accurate readings.
Q:
Will the grates hold jerky? Or do you have to put something on the grates so it does not fall thru?
Answer: Yes, you can do jerky on the grates. I did buy the ones that are little squares though. Easier to turn them over, but totally doable.
Answer: They hold my jerky
Answer: Yes you will need to wrap t hff e grates in foil or use a pan
Answer: If the meat is cut wide enough true grates will work. Probably best to lay it on a smaller mesh insert though.
Q:
What is the ash cleaning process on the smoker?
Answer: There is an ash/grease tray that you slide out on the front of the unit. I also use a shop vac to clean the burn pot and auger tube.
Answer: There is an ash/grease tray that you slide out on the front of the unit. I also use a shop vac to clean the burn pot and auger tube.
Answer: The other reviewers are talking about the water pan that slides out the front. it ends up catching a lot of the grease too, but is above the fire so it doesn't really collect ash.
Q:
How do you route the meat probe into the smoker chamber ?
Answer: Through door jam
Q:
What are the dimensions of the cooking grates/grids?
Answer: look in the manual https://images-na.ssl-images-amazon.com/images/I/B1VvGEhZAtS.pdf
Q:
Does this come with pellets?
Answer: No it does not come with pellets.
Answer: No pellets are included with the smoker. You will have to go and pick your own favorite.
Answer: No. Pellets are separate but can be bought retail almost anywhere that sells BBQ supplies
Answer: No
Answer: No
Q:
Is this electric or
Answer: It is an electric pellet smoker/grill. It burns the pellets with a electric element.
Answer: Yes it is an electric pellet smoker. The auger, fan and starter all operate on electricity
Answer: Electric
Answer: The fan and igniter, temperature controls are electric
Q:
Are the racks in this smoker adjustable?
Answer: Yes. They are also removable, so you can use fewer racks for big things like turkeys.
Q:
Do you have a cold smoke generator adaptor for the pit boss copperhead???
Answer: I haven’t seen one. You can set it to 150 degrees, as low as it goes.
Q:
I would like to know the dimensions of the racks and don’t tell me to look in the manual because it’s not there. Does anybody have a tape measure? Th
Answer: Be nice and somebody may answer that. Might want to call customer service and spend your time on research and not ours!
Q:
Do you need charcoal with this smoker?
Answer: However, you can use charcoal pellets. Pit boss has their own brand, as do others. You can mix would and charcoal together in any ratio you like. Pretty versatile.
Answer: No. It burns wood pellets.
Q:
Gas or electric powered?
Answer: This is a pellet smoker,so it is not gas, and not really electric. It does not use electricity for heat. It burns wood pellets for heat and smoke.
Answer: It needs electric for the pellet auger and the digital controls.
Answer: Electric
Q:
What series is this smoker 4/5 ?
Answer: 5 Series
Q:
Does the glass actually stay see thru after a handful of times using it? How many of you have had issues with the auger system clogging as many seem
Answer: You must clean the glass after each use. 409, Windex, and a razor blade does it. Mine looks brand new still. As far as the auger system, its like any pellet grill, don't leave it out in the weather and clean the fire chamerber after each use. A shop vac does the trick.
Answer:
Answer:
Answer: I Love this smoker it is awesome and worth the money. I have used mine in the rain. then after sitting for about a month it clogged i opened the access door stuck a rod in it and it was back up and running. Be aware when you open the access door all of the wood pellets in the hopper will drain out.
Q:
Is the walmart version and amazon version of this somker different. i notice the model numbers are slightly different. cooking are too. both 5.5 model
Answer: From my discussion with the company rep, they are mechanically the same. Colors may be somewhat different.
Q:
Can you cold smoke with this smoker?
Answer: Depends on what you mean by "cold". We have cold smokers (from Louisiana grills, and from masterbuilt) that we use for cheese, nuts, fish, etc. They keep the smoking chamber at just a few degrees above ambient temp. This smoker won't do that. You can smoke low (150 degrees) with it, but that will melt cheese, cook fish, etc.
Answer: Yes, it has a smoke setting where it only makes enough heat to make smoke. If you want it real low, just keep the door cracked. It will spike on you at times, due too fire. Lowest constant setting is 150.
Answer: Not sure what cold smoking is
Q:
Is this 5 series a return item?
Answer: No
Q:
Anyone tried using wood chips instead of pellets?
Answer: Chips will get jammed up in the auger.
Q:
We just purchased the pit boss pbv4ps1 pro series electric pellet smoker, can you tell me which cover would fit this particular smoker?
Answer: I went directly to Pit Boss website to find which is the perfect cover for your version of the smoker.
Q:
Is the pelet feeder based on temprture or time?
Answer: The pellet feeder hold the pellets until you release them into the tray and the heat causes them to smoke, you have to clean out the tray before releasing fresh pellets
Answer: Temperature
Answer: Temperature
Q:
What are the dimensions of the unopened box it comes in?
Answer: Depend on the model but they are big.
Q:
What are the rack dimensions?
Answer: My series 5 rack dimensions are 21 3/4" by 14 1/8"
Q:
Does it put good smoke at the 150 degree setting
Answer: Great smoke at 150° ... the lower setting the more smoke
Answer: Yes but really to much I use 200 -250 I found is great
Answer: Yes
Q:
Is this item electric?
Answer: Yes and no. It needs electricity to power the electronic controls and fan, so it plugs in to the wall (although you can rig it to run on a car battery for tailgaiting). However, it burns wood pellets for smoke and heat.
Q:
If they make grates with squares what is the part number?
Q:
Is this the same smoker on sale for $349 at Lowe's right now. Memorial weekend?
Answer: The one on sale at Lowes is a smaller version of this one, 1330 Sq in. compared to 1830sq in. of smoking area
Q:
What is the warranty?
Answer: Depends on when you bought it. Older ones have a 3 year, new ones have a 5 year. If you registered your grill with Pit Boss when you bought it, you should be able to call them up and find out if yours is still under warranty.
Q:
Does this unit sear steaks?
Answer: Not really. It is a smoker, no direct flame (if you use it right) to sear with.
Q:
What is the difference between a pit boss 5 and a pitt boss 5.5 other than 1 is $300 more than the other
Answer: .5 is the difference. The 5 is 5 and the 5.5 is 5.5 so .5 is the difference.
Q:
Why cant this be shipped to my location? Many items on Amazon continue to say this, i dont understand why?
Answer: contact amazon
Q:
What size is each rack? Length x width? Thank you.
Answer: look in the manual https://images-na.ssl-images-amazon.com/images/I/B1VvGEhZAtS.pdf
Q:
Is this a electric smoker or propane
Answer: It needs electricity to power the electronic controls and fan, so it plugs in to the wall (although you can rig it to run on a car battery for tailgaiting). However, it burns wood pellets for smoke and heat.
Q:
How many watts does this pull?
Answer: in start-up mode, it pulls a lot because it has a fire-starter. Once it is running, draw is very low (only runs a small fan and the electronics). I know guys who light it with a torch, and run it on a car battery for tailgating. max draw is 2.1 amps, according to the manual https://images-na.ssl-images-amazon.com/images/I/B1VvGEhZAtS.pdf
Q:
Will this unit shut off when desired meat temp is achieved ?
Answer: No, but it does come with probes that tell the temp. I recommend a wireless thermometer like a thermo pro.
Answer: we sent it back as it was all dented in on the bottom and pellet feed tube,,,,,,then purchased at Scheels
Q:
Why is this such a piece of crap?
Answer: The pit boss copperhead does have some issues with the controller. I replaced my controller with a Rec Tec non-WiFi controller and never had an issue since. I love the Copperhead now since it’s trouble free. Overall it’s a great cooker but the factory controller sucks.
Answer: Although I have only used it four times I have very good results . I clean it every time and empty hopper every time
Answer: My husband uses his all the time. He LOVES IT. Sorry, strongly disagree with your statement.
Answer: Because you’re a crappy cook.
Answer: I have not had that problem.
Q:
Can it hold at least 12lb brisket?
Answer: It can hold 4 briskets of that size. I have easily fit a 15lb brisket on it.
Answer: Easily. I have had a full brisket in, along with a pair of large chickens (quartered), and a decent sized ham shank. And that was only using 3 of the 5 grids.
Answer: Yes. I’ve cooked a 19lb brisket on it. Delicious
Answer: Yes. And more.
Answer: yes
Answer: Yes
Q:
Can pit boss be stored outside
Answer: Yes, with a cover, and be sure the hopper is empty.
Product reviews of Pit Boss Grills 77550 5.5 Pellet Smoker, 1548 sq. in Cooking Space
Claudete Rotary : Keep the water tray full
Arrived early, I put it together and followed the instructions to burn it in and cook chicken breasts they came out fantastic. Very pleased with the product very easy to use.
Jason starnes : Easy to use
Easy to set up and use.
Jim B : They turned out great. It worked great
Assembly was a breeze. All the boxes were labeled with the contents and a few extra screws were included separately. It took about an hour by myself. I loaded it with pellets and did the initial burn in without problems. I smoked six pork butts and could have done at least six more. They turned out great. It worked great. I purchased this based upon my experience with my Pit Boss pellet grill which has performed flawlessly for the past year and is used at least 4 times a week year round. I look forward to using this for a long time.
Claudete Rotary : Keep the water tray full
Arrived early, I put it together and followed the instructions to burn it in and cook chicken breasts they came out fantastic. Very pleased with the product very easy to use.
jackie pratt-redden : Pit Boss smoker
If this smoker had a self cleaning feature it would be the do all end all smoker, but since it is not it is really easy to clean and it is my favorite outdoor cooking appliance.
Mark Shuart : Nothing but problems
I purchased this smoker and was extremely impressed.... at first. It worked great. It had good temperature, generated great smoke and produced an awesome smoked meat equivalent to a professional smoker. Then it stopped.... only after about 5 or 6 smokes, I started having issues. I keep getting an error message (ErL), and the smoker would shut off during the cook. There was no way to re-start the smoker, and this cost me some quality meat and a lot of embarrassment..
I searched for a fix, and found no resolution that would solve the issue.
I attempted tr ed to contact PitBoss, but wa greeted with a phone tree. I tried to start an online chat to resolve the issue, but have not heard back from anyone in over a week. It is impossible to reach anyone in thier service department and I cant even get this device to turn on at this point.
I was so happy with this smoker, but it was short lived. And turned out to be a turd!
I searched for a fix, and found no resolution that would solve the issue.
I attempted tr ed to contact PitBoss, but wa greeted with a phone tree. I tried to start an online chat to resolve the issue, but have not heard back from anyone in over a week. It is impossible to reach anyone in thier service department and I cant even get this device to turn on at this point.
I was so happy with this smoker, but it was short lived. And turned out to be a turd!
Linda Morin : Delivers a great product
Works great, did have a little difficulty with the assembly but we have cooked chicken,beef and pork and liked the results
Runner29 : Poor quality
Worked for all of 10 seconds then...nothing. Very disappointed for the amount spent. Frustrating to have to repack and send back.
Area Mann : Cautiously optimistic
So far so good. Good assembly instructions. Well built. It’s pretty big. I could probably have gone for a smaller model. I have used it a couple of times and things seem to work and have had a great outcome with the food. I made a couple beginner mistakes on first use and the temperature control was all over, dropping to 150 and then racing to 400 when on a 200 setting. It’s true that pit boss customer service is lousy. I emailed them with the temp control concerns and it took them 8 business days (11 total) to send a message back that was not very helpful and did not address all of my concerns. I figured out in the meantime that it was probably user error.
jodie howington : Clean the drip pan. Cheese and nuts yes, brisket and chicken. Yes, needs to be cleaned often
If you can read a paragraph correctly, you can put it togetyand use it. It does well.
Jackie : serious temp issues
Worked well the first few uses. Already replacing parts. Tech service is helpful, but it is still not working right with regard to temperature. Very, very disappointing. Changed my review from 5 to 2 stars
SAT_LISA : Continual Errors while smoking
**Update 3/1/21** Every single issue others have explained is accurate. We've recd a new temp probe as well as control board. The Pit Boss customer service gave us about half a dozen "must-do's" in order for the smoker to work correctly Example: Leave door open and let it warm up for 10 minutes on 200 degrees. Make sure that the pellet hopper is 3/4 full when smoking to avoid air gaps. The chimney cap needs to have 2 inch gap from top of stack to bottom of gold cap. They do not have service techs to help reinstall all the replacement parts, so that is on you. My Husband did finally get the smoker to work by trial and error but how anyone else would know to do all these little 'must-do's' is beyond me. I still won't buy this product again.
We have yet to actually smoke an entire meal before having an issue with the smoker. It continually gives error codes resulting in the smoker completely shutting off. We have found that it smokes for about an hour and then will turn off. We trouble-shoot the errors our self, via their manual but that isn't helping. We've just submitted a case via the Pit Boss website to trouble shoot. We'll see how easy (or hard) it is to get this resolved.
Buyer beware....
We have yet to actually smoke an entire meal before having an issue with the smoker. It continually gives error codes resulting in the smoker completely shutting off. We have found that it smokes for about an hour and then will turn off. We trouble-shoot the errors our self, via their manual but that isn't helping. We've just submitted a case via the Pit Boss website to trouble shoot. We'll see how easy (or hard) it is to get this resolved.
Buyer beware....
vincent caira : research
Product information is incorrect ..1513 sq in...and 120.00 less from manufacturer
C.M. : 5+ Stars
This is our third smoker, by far this is the best one we've bought.
Amazon Customer : Horribe unit
i am on my 4th Display Screen now and the unit is still having problems I emailed the pit boss support people.
Area Mann : Cautiously optimistic
So far so good. Good assembly instructions. Well built. It’s pretty big. I could probably have gone for a smaller model. I have used it a couple of times and things seem to work and have had a great outcome with the food. I made a couple beginner mistakes on first use and the temperature control was all over, dropping to 150 and then racing to 400 when on a 200 setting. It’s true that pit boss customer service is lousy. I emailed them with the temp control concerns and it took them 8 business days (11 total) to send a message back that was not very helpful and did not address all of my concerns. I figured out in the meantime that it was probably user error.
W. Meachum : Run for the hills away from this trash
Absolute garbage! Run away from this smoker! When or if it works properly, it’s great. Most of the time, you will chase the temperature even though you have it set for smoking. I will go back to my old style Oklahoma Joes smoker using wood. I know my meats and how to smoke, I do it professionally. This is pure trash.
Jackie : serious temp issues
Worked well the first few uses. Already replacing parts. Tech service is helpful, but it is still not working right with regard to temperature. Very, very disappointing. Changed my review from 5 to 2 stars
dreddy : Faulty wiring, dangerous, no customer support
This product broke the second time I plugged it in. It threw sparks when plugging it in and threw my breaker. I called customer service 5 times over the course of the week and emailed 3 times with no response. Terrible product, non existent customer service.
justin : Very happy overall
LOVE the smoker! There is a bit of a learning curve when it comes to operating it (I tripped one of my outlets by not starting it up correctly) but if you actually follow the instructions you’ll be fine. I’ve used it at least 10 times at this point and my only complaint is the temperature does fluctuate sometimes at least 50 degrees but I generally smoke low and slow and that’s not a huge deal. Other than that there’s a cheap covering over the control panel that is starting to come off (after 3 months) I tried going on their website to complain about it and making a complaint online is not super easy it seems like you have to call. But in terms of some of the reviews I’ve seen about having issues with it feeding pellets I have had no issue but I follow the directions and clean it after use and don’t overfill the water pan
W. Meachum : Run for the hills away from this trash
Absolute garbage! Run away from this smoker! When or if it works properly, it’s great. Most of the time, you will chase the temperature even though you have it set for smoking. I will go back to my old style Oklahoma Joes smoker using wood. I know my meats and how to smoke, I do it professionally. This is pure trash.
SAT_LISA : Continual Errors while smoking
**Update 3/1/21** Every single issue others have explained is accurate. We've recd a new temp probe as well as control board. The Pit Boss customer service gave us about half a dozen "must-do's" in order for the smoker to work correctly Example: Leave door open and let it warm up for 10 minutes on 200 degrees. Make sure that the pellet hopper is 3/4 full when smoking to avoid air gaps. The chimney cap needs to have 2 inch gap from top of stack to bottom of gold cap. They do not have service techs to help reinstall all the replacement parts, so that is on you. My Husband did finally get the smoker to work by trial and error but how anyone else would know to do all these little 'must-do's' is beyond me. I still won't buy this product again.
We have yet to actually smoke an entire meal before having an issue with the smoker. It continually gives error codes resulting in the smoker completely shutting off. We have found that it smokes for about an hour and then will turn off. We trouble-shoot the errors our self, via their manual but that isn't helping. We've just submitted a case via the Pit Boss website to trouble shoot. We'll see how easy (or hard) it is to get this resolved.
Buyer beware....
We have yet to actually smoke an entire meal before having an issue with the smoker. It continually gives error codes resulting in the smoker completely shutting off. We have found that it smokes for about an hour and then will turn off. We trouble-shoot the errors our self, via their manual but that isn't helping. We've just submitted a case via the Pit Boss website to trouble shoot. We'll see how easy (or hard) it is to get this resolved.
Buyer beware....
dreddy : Faulty wiring, dangerous, no customer support
This product broke the second time I plugged it in. It threw sparks when plugging it in and threw my breaker. I called customer service 5 times over the course of the week and emailed 3 times with no response. Terrible product, non existent customer service.
Matt Howard : Its heavy.
The door was beat to hell when it showed up, and a few parts missing. It works great so cant complain.
NM : Very good
Love it my kitchen team love it they use it on daily basis and working really good .
Jackie : serious temp issues
Worked well the first few uses. Already replacing parts. Tech service is helpful, but it is still not working right with regard to temperature. Very, very disappointing. Changed my review from 5 to 2 stars
Claudete Rotary : Keep the water tray full
Arrived early, I put it together and followed the instructions to burn it in and cook chicken breasts they came out fantastic. Very pleased with the product very easy to use.
Terry Lee Vicars : Happy but Unhappy Packaging
Delivered yesterday I got box and top had been retaped didn't really think anything but after I got out of the box noticed big dent on the corner and some scratches on top of same corner. Appears the unit was dropped. The assembly of it was very easy. Started the break in an run it for about an hour an work great but very unhappy about the corn being dented and scratches.
Travis Taylor-Green : Overpriced!!!!!
Do not buy this overpriced smoker! The newer version of this is available for $399 at Lowe’s. The new version is very well sorted and also has Bluetooth and WiFi
ryan : Junk
Absolute junk. Good concept, great looking, terrible function. I bought one it worked for 1.5 smoke and started giving erl codes. I worked with customer service and all they would do is send parts, that didn’t fix the issue. Not pleased at all with pit boss.
Amazon Customer : Major design and quality issues
When it works, it is great and produces really good results... the problem is "when" is not often enough.
1.) The design is so bad and / or quality so poor that humidity/water will get into to hopper. The saw dust from the pellets will collect at the bottom of the hopper and gum up, which will lead to no more pellets feeding. Stupidly enough, there is no way to get to the auger to clean that up besides completely emptying the hopper, disassembling (unscrewing!!) the hopper assembly and then remove the junk, re-assemble everything and refill the hopper. Not sure who "designed" this mess, but he/she/that team should get fired on the spot.
2.) In the middle of a 12 hr. smoke, the electronic decided to throw an error and stopped heating. Had to finish in the oven, call their "support" which answered the phone after only 20 minutes in the wait queue and a replacement part (temp. probe) was sent for me to install.
3.) Temperature swings SIGNIFICANTLY. Was set to 250 and was at temperatures up to 390 and over 300 for longer periods (results were still good though).
4.) The display in the front got dim after about 4 days (using it twice...) and the plastic protection starts falling off.
With all these quality and design issues, I do not recommend this smoker. While it is sturdy and heavy, I need a smoker that I can rely on and that does not require me to plan for constant repairs.
I got the smoker brand new 3 weeks ago and the problems above all developed during that time.
(oh, and yes, there was a cover on all the time when not smoking to prevent water from getting into the hopper....)
Update: Was trying to use it the 4th time after the temperature probe was replaced by me (they only send you the parts, you do the labor part...). Temperature went over 400, shut down with ERH. Restarted the whole POS, same problem again and again and again. Summer sausage is burned at the bottom and will need to be thrown away.
Wish I had never set my hand on this zero quality POS product.
1.) The design is so bad and / or quality so poor that humidity/water will get into to hopper. The saw dust from the pellets will collect at the bottom of the hopper and gum up, which will lead to no more pellets feeding. Stupidly enough, there is no way to get to the auger to clean that up besides completely emptying the hopper, disassembling (unscrewing!!) the hopper assembly and then remove the junk, re-assemble everything and refill the hopper. Not sure who "designed" this mess, but he/she/that team should get fired on the spot.
2.) In the middle of a 12 hr. smoke, the electronic decided to throw an error and stopped heating. Had to finish in the oven, call their "support" which answered the phone after only 20 minutes in the wait queue and a replacement part (temp. probe) was sent for me to install.
3.) Temperature swings SIGNIFICANTLY. Was set to 250 and was at temperatures up to 390 and over 300 for longer periods (results were still good though).
4.) The display in the front got dim after about 4 days (using it twice...) and the plastic protection starts falling off.
With all these quality and design issues, I do not recommend this smoker. While it is sturdy and heavy, I need a smoker that I can rely on and that does not require me to plan for constant repairs.
I got the smoker brand new 3 weeks ago and the problems above all developed during that time.
(oh, and yes, there was a cover on all the time when not smoking to prevent water from getting into the hopper....)
Update: Was trying to use it the 4th time after the temperature probe was replaced by me (they only send you the parts, you do the labor part...). Temperature went over 400, shut down with ERH. Restarted the whole POS, same problem again and again and again. Summer sausage is burned at the bottom and will need to be thrown away.
Wish I had never set my hand on this zero quality POS product.
Crystal Cole : Awesome smoker easy to use.
Got mine at Walmart for $200. The manager said someone returned it after using it once and said something was wrong with it. Took it home and tried to use it. Wouldnt work. Called tech support 3 days later replacement part arrived. It was the temperature sensor. 20 minutes of work to replace it. So far have smoked chicken breasts and now doing ribs.
Amazon Customer : Major design and quality issues
When it works, it is great and produces really good results... the problem is "when" is not often enough.
1.) The design is so bad and / or quality so poor that humidity/water will get into to hopper. The saw dust from the pellets will collect at the bottom of the hopper and gum up, which will lead to no more pellets feeding. Stupidly enough, there is no way to get to the auger to clean that up besides completely emptying the hopper, disassembling (unscrewing!!) the hopper assembly and then remove the junk, re-assemble everything and refill the hopper. Not sure who "designed" this mess, but he/she/that team should get fired on the spot.
2.) In the middle of a 12 hr. smoke, the electronic decided to throw an error and stopped heating. Had to finish in the oven, call their "support" which answered the phone after only 20 minutes in the wait queue and a replacement part (temp. probe) was sent for me to install.
3.) Temperature swings SIGNIFICANTLY. Was set to 250 and was at temperatures up to 390 and over 300 for longer periods (results were still good though).
4.) The display in the front got dim after about 4 days (using it twice...) and the plastic protection starts falling off.
With all these quality and design issues, I do not recommend this smoker. While it is sturdy and heavy, I need a smoker that I can rely on and that does not require me to plan for constant repairs.
I got the smoker brand new 3 weeks ago and the problems above all developed during that time.
(oh, and yes, there was a cover on all the time when not smoking to prevent water from getting into the hopper....)
Update: Was trying to use it the 4th time after the temperature probe was replaced by me (they only send you the parts, you do the labor part...). Temperature went over 400, shut down with ERH. Restarted the whole POS, same problem again and again and again. Summer sausage is burned at the bottom and will need to be thrown away.
Wish I had never set my hand on this zero quality POS product.
1.) The design is so bad and / or quality so poor that humidity/water will get into to hopper. The saw dust from the pellets will collect at the bottom of the hopper and gum up, which will lead to no more pellets feeding. Stupidly enough, there is no way to get to the auger to clean that up besides completely emptying the hopper, disassembling (unscrewing!!) the hopper assembly and then remove the junk, re-assemble everything and refill the hopper. Not sure who "designed" this mess, but he/she/that team should get fired on the spot.
2.) In the middle of a 12 hr. smoke, the electronic decided to throw an error and stopped heating. Had to finish in the oven, call their "support" which answered the phone after only 20 minutes in the wait queue and a replacement part (temp. probe) was sent for me to install.
3.) Temperature swings SIGNIFICANTLY. Was set to 250 and was at temperatures up to 390 and over 300 for longer periods (results were still good though).
4.) The display in the front got dim after about 4 days (using it twice...) and the plastic protection starts falling off.
With all these quality and design issues, I do not recommend this smoker. While it is sturdy and heavy, I need a smoker that I can rely on and that does not require me to plan for constant repairs.
I got the smoker brand new 3 weeks ago and the problems above all developed during that time.
(oh, and yes, there was a cover on all the time when not smoking to prevent water from getting into the hopper....)
Update: Was trying to use it the 4th time after the temperature probe was replaced by me (they only send you the parts, you do the labor part...). Temperature went over 400, shut down with ERH. Restarted the whole POS, same problem again and again and again. Summer sausage is burned at the bottom and will need to be thrown away.
Wish I had never set my hand on this zero quality POS product.
you can compare the product price from Costco, wayfair, bestbuy, lowes, target, homedepot, Walmart, ebay, amazon to find the best price for you
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